OpenText Real User Monitoring vs Zabbix comparison

OpenText Real User Monitoring

Read 105 Zabbix reviews

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4,259 Comparison Views

95% willing to recommend

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Executive SummaryUpdated on Jul 24, 2024

OpenText Real User Monitoring and Zabbix compete in the performance monitoring category. OpenText Real User Monitoring stands out for its ease of deployment and intuitive user-focused metrics, while Zabbix excels in its comprehensive monitoring capabilities and robust feature set.

What features are offered by OpenText Real User Monitoring in comparison to Zabbix?

OpenText Real User Monitoring is valued for tracking real-time user interactions, ensuring accurate performance insights, and providing a user-focused approach. Zabbix offers broad monitoring capabilities, including network, server, and application performance, making it highly versatile.

What areas of improvement can be found in OpenText Real User Monitoring in comparison to Zabbix?

Users suggest that OpenText Real User Monitoring could enhance integration options with other tools, improve broader compatibility, and offer more advanced configuration support. Conversely, Zabbix users note a need for better documentation, easier setup, and improved customer service.

How is the ease of deployment and customer service of OpenText Real User Monitoring in comparison to Zabbix?

OpenText Real User Monitoring is praised for its smooth installation process and responsive customer support. Zabbix requires more time for deployment due to its detailed configuration needs but benefits from a strong community support system.

What setup costs and ROI can be seen with OpenText Real User Monitoring in comparison to Zabbix?

OpenText Real User Monitoring's pricing structure is appreciated for delivering good ROI through efficient user data analysis. Zabbix is noted for its cost-effectiveness and substantial ROI from comprehensive monitoring at a lower expense.

To learn more, read our detailed OpenText Real User Monitoring vs. Zabbix Report (Updated: April 2025).

OpenText Real User Monitoring vs. Zabbix

April 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

OpenText Real User Monitoring

Ranking in Application Performance Monitoring (APM) and Observability

43rd

Average Rating

6.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Zabbix

Ranking in Application Performance Monitoring (APM) and Observability

8th

Average Rating

8.4

Reviews Sentiment

7.1

Number of Reviews

105

Ranking in other categories

Network Monitoring Software (1st), Server Monitoring (1st), IT Infrastructure Monitoring (1st), Cloud Monitoring Software (2nd)

Mindshare comparison

As of April 2025, in the Application Performance Monitoring (APM) and Observability category, the mindshare of OpenText Real User Monitoring is 0.2%, down from 0.2% compared to the previous year. The mindshare of Zabbix is 3.5%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Aphiwat Leetavorn.

CTO at Marco Technology

Offers back-end monitoring, so it can analyze user experience but when customers change the software or version, this tool is quite sensitive

Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold. For example, it starts to go yellow, and if it becomes red, the system will crash. When it starts to become yellow (Threshold Approaching), we have to resolve it. This is the same case where we'll know what happened before it's too late. So we can make an early decision to prevent it, maybe by kicking some users off the system before it crashes.

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ASM Naushad Alam

Network Manager at a financial services firm with 1,001-5,000 employees

Allows any number of customizations but lacks functionality for finding root causes

We have not yet purchased the commercial version so have a lack of technical ability. We do not yet fully know the key points or key features of the solution. We just use what we use along with WhatsUp Gold. Based on our use only, stability is rated a seven out of ten.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The technical support is good at resolving issues."

"Real User Monitoring tools help proactively identify problems before they become critical by monitoring thresholds. There is a threshold and an SOA threshold."

"It offers near-real-time analytics, which is helpful."

"The reporting feature is good for us."

"The most valuable feature is application performance monitoring."

"With the solution, you can easily access any issues in your infrastructure."

"The most useful feature of this solution is tracking. When the application's traffic has been monitored it is taken from that particular application and analyzed. It is then given a live session of that particular user. For example, if you are using your bank application to do some kind of transaction, everything that you do can be tracked by that application."

"The Real User Monitor, with its transaction and synthetic transaction monitoring, is the typical classic in APM cases when the customer would like to do transaction monitoring. Micro Focus scores better where the underlying infrastructure management is also covered by Micro Focus tools."

More OpenText Real User Monitoring pros

"It meets my organizational needs. It's pretty easy to use."

"Every new asset placed in the environment can be automatically detected, predicting human failures."

"The most valuable feature is the monitoring of virtual machines."

"The best thing about Zabbix is the integration and the APIs that are included are very fast"

"Its overall flexibility is most valuable. When our customers have some custom applications that are not necessarily covered by the community or a standard monitoring tool, we use Zabbix to build our own modules with our own templates. This feature has been useful in using Zabbix for infrastructure and IT monitoring. It has also been useful for industrial equipment monitoring. Zabbix is very lightweight. It is efficient in terms of performance because it doesn't use a lot of resources."

"It is a great product. The SNMP protocol tracking feature is good. I really like how it tracks SNMP. The alerts are also great."

"I really enjoy network traffic triggers that allow us to check traffic threshold from ISP."

"The implementation process is very straightforward."

More Zabbix pros

Cons

"The product needs more R&D to make it easier and more compatible with other software."

"The solution's technical support presents a lot of issues with too many delays."

"When we want to monitor our encrypted traffic, this product doesn't work because our cipher is not supported."

"Customer support needs to improve by bringing in more people who are knowledgeable about the tool, as there are very few left."

"Everybody is moving away from traffic and installing agents on the application to do the job, but Micro Focus is using traditional ways to collect the traffic. They should change their architecture completely."

"One area to improve is the user interface, of course. The second one is their R&D has virtually stopped building a product roadmap."

"We would like to see support for non-Windows environments."

"Some issues with login errors."

More OpenText Real User Monitoring cons

"Zabbix isn't a great tool for cloud-specific monitoring - its connection to public clouds needs to be improved. Other areas for improvement would be the lack of dashboards and integrations."

"Having a more customizable interface and dashboard would be an improvement."

"The only issue we have had with Zabbix is when we decided to make an update or upgrade."

"Zabbix is not easy to configure, and upgrading is also an issue."

"The APM monitoring has room for improvement, although I hear that the new 5.2 version has some improvements in that area, and I'd like to give that a go. I would like to see a few more templates out there for different styles of monitoring. I use the Grafana interface for reporting. I would also like it to have an out-of-the-box ability to email reports. You can create reports, but to be able to email those reports would be really helpful. I've got users who are not interested in logging in and generating a report. They want it all pre-canned and sent to an email address. It would also be really handy if we could pin certain reports up onto platforms such as Teams or SharePoint. A GUI for the proxy server would be cool to have for debugging purposes and for the support teams to have a look at, but I don't know whether that's really feasible to do. I get enough from the log files themselves."

"I had problems using Zabbix when working with SUSE Enterprise; many companies use SUSE."

"In the next release, I'm hoping for features targeted towards larger users with more customizable options. Despite this, I think pre-canned reports that can be used straight out of the box would be beneficial rather than having to configure each report individually. Additionally, a deeper dive into software configurations on the machines would be useful, although I understand there may be challenges in implementing this due to scripting requirements. More documentation would also be appreciated."

"The reporting features need improvement, especially detailed inventory reporting. Since it's freeware, reporting may not be a major focus."

More Zabbix cons

Pricing and Cost Advice

"If I compare with other vendors, other vendors are more expensive"

"The price is approximately €30,000 ($35,500 USD) for the enterprise edition."

"Not expensive."

"Compared to other tools, OpenText Real User Monitoring is an expensive solution."

"If you have 20,000 hosts, the support costs around €95,000 for a year."

"We’re using the free version, which covers all our current needs."

"We were searching for an open source solution and Zabbix fit the bill because it is free and open source under the GPL license."

"We are using the free, open-source version."

"This is an open-source solution that can be used free of charge."

"Its licensing is fair. It seems to be much cheaper than others."

"It is freeware. We still use the free version of Zabbix."

"This solution is completely open-source, so it is quite affordable."

More Zabbix pricing and cost advice

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

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848,253 professionals have used our research since 2012.

Comparison Review

it_user174738

IT Developer at a tech services company with 51-200 employees

May 31, 2015

Nagios vs. Zabbix vs. PRTG vs. Spiceworks vs. Solarwinds Network Performance Monitor

I have researched a quite a few network monitoring tools which can be used for various monitoring purposes of not only the servers, but the intermediate routers as well. There are majorly three types of these softwares. Ones which are completely open-source, you can do almost anything you want…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

28%

Manufacturing Company

14%

Government

Computer Software Company

Educational Organization

34%

Computer Software Company

12%

Financial Services Firm

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What needs improvement with Micro Focus Real User Monitor?

The diagnostics perspective, particularly in terms of the root cause analysis of failures, should be improved. There needs to be more development in this area, as the support and the number of peop...

What is your primary use case for Micro Focus Real User Monitor?

The use case is about user-level monitoring and the availability of a service for a user. It's about whether the service is available, its performance, and the type of errors a user is receiving, f...

What advice do you have for others considering Micro Focus Real User Monitor?

I rate the solution as nine. It is a good product. Everyone should have it as it is essential today, but choose the vendor accordingly. I'd rate the solution nine out of ten.

What do you like most about Zabbix?

The template system in Zabbix is very beneficial as it saves time in configuration.

What is your experience regarding pricing and costs for Zabbix?

The cost is minimal. It is literally free.

What needs improvement with Zabbix?

For me, Zabbix is very straightforward. I cannot think of any improvements needed. It's a very mature product. The only issue I can note is that it's Linux-based, and Linux documentation is not the...

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Product Reports

OpenText Real User Monitoring

March 2025

Download OpenText Real User Monitoring product report

Download Zabbix product report

March 2025

Also Known As

Micro Focus Real User Monitor, Micro Focus RUM, HPE RUM

No data available

Overview

Real User Monitoring (RUM) an End user monitoring that gives you visibility into user behavior for fast, targeted problem resolution. It monitors the performance and availability of business-critical application services for all users at all locations all the time. It automatically discovers underlying infrastructure and classifies user actions - giving you instant visibility into session and whole service health over web, cloud, and mobile user experience. It allows you to trace user experience across tiers, capture live sessions, see where customers clicked, measure response times, and see pages that caused problems. And you can easily capture and replay user sessions to create test scripts that reflect real user behavior. All this data gives you new ability to analyze which application transactions your users are performing and what application response they are experiencing. RUM currently supports over 20 application protocols and applications such as SAP, Citrix, and native mobile application monitoring on Android.

OpenText

Zabbix is an open-source monitoring software that provides real-time monitoring and alerting for servers, networks, applications, and services.

It offers a wide range of features including data collection, visualization, and reporting.

With its user-friendly interface and customizable dashboards, Zabbix helps organizations ensure the availability and performance of their IT infrastructure.

Sample Customers

Avea, Maccabi Healthcare Services, TEB

1. IBM 2. Dell 3. Cisco 4. HP 5. Oracle 6. Microsoft 7. Amazon 8. Google 9. Facebook 10. Twitter 11. LinkedIn 12. Netflix 13. Adobe 14. VMware 15. Salesforce 16. SAP 17. Intel 18. AT&T 19. Verizon 20. T-Mobile 21. Vodafone 22. Ericsson 23. Nokia 24. Siemens 25. General Electric 26. Honeywell 27. Philips 28. Sony 29. Samsung 30. LG 31. Panasonic 32. Toshiba