Oracle WebCenter vs Service Creatio comparison

Oracle and Creatio are both solutions in the Customer Experience Management category. Oracle is ranked #33, while Creatio is ranked #19 with an average rating of 9.0. Oracle holds a 0.9% mindshare in CEM, compared to Creatio’s 0.7% mindshare. Additionally, 70% of Oracle users are willing to recommend the solution, compared to 100% of Creatio users who would recommend it.

Oracle WebCenter

Read 12 Oracle WebCenter reviews

35 Views
31 Comparison Views

70% willing to recommend

Service Creatio

Read 2 Service Creatio reviews

49 Views
27 Comparison Views

100% willing to recommend

Oracle WebCenter

Service Creatio

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Executive Summary

We performed a comparison between Oracle WebCenter and Service Creatio based on real PeerSpot user reviews.

Find out what your peers are saying about Qualtrics, ServiceNow, Salesforce and others in Customer Experience Management.

To learn more, read our detailed Customer Experience Management Report (Updated: March 2025).

Buyer's Guide

Customer Experience Management

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Oracle WebCenter

Ranking in Customer Experience Management

33rd

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

Enterprise Content Management (16th), Web Content Management (8th), Corporate Portals (Enterprise Information Portals) (5th)

Service Creatio

Ranking in Customer Experience Management

19th

Average Rating

9.0

Reviews Sentiment

7.3

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (11th)

Mindshare comparison

As of April 2025, in the Customer Experience Management category, the mindshare of Oracle WebCenter is 0.9%, down from 1.1% compared to the previous year. The mindshare of Service Creatio is 0.7%, down from 1.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Customer Experience Management

Featured Reviews

Mehdi Hasankhan

Head of Development and Implementation at Arak Petrochemical Company

Gives me easy access, connection and compatibility with all of the Oracle products

WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.

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Anatolii Vovniuk

Deputy Chief Information Officer, Head of Digital Strategy & Cybersecurity at Kyiv City Council

City governments improve service efficiency with automated workflow processes

The customer self-portal is not good. Service Creatio ( /products/service-creatio-reviews ) has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us. The design of the customer self-portal is quite bad, particularly the UI. It is not capable of integrating third-party identification systems like GEO, Per zone, or BankID for authorization of external users. It would be beneficial to have the possibility to easily build communication or interaction between different services with different instances of Service Creatio.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It's a very scalable solution and the performance is pretty good. The scalability, in my opinion, is the biggest advantage."

"You can move workloads in between sub-servers so that you don't overload a portion of the server."

"WebCenter's interface is very user-friendly."

"The WebCenter Content is its most valuable feature. After we update a document in WebCenter Content, it can be update automatically in our intranet."

"A great solution for storing and searching large volumes of documents with easy access."

"Oracle integrates well with other products to cover Big Data."

"Integration within the solution is very good."

"You can draw a video map or draw on a piece of paper and put it in creation using the designer tool."

"Our customers have seen value and efficiency using this solution."

Cons

"WebCenter requires a lot of design effort to upload content to our regular system."

"I would like them to add more Web 2.0 features."

"The speed of the backup should be enhanced."

"This solution needs to support translation into the Arabic language."

"Its functions need more stability."

"There are many document management systems that offer pretty much the same functionalities but at a lower price. The product as such is pretty good. However, the pricing is not comparable. They need to adjust their pricing to be more competitive on the market."

"Does not seem to be totally compatible with Windows 10 as of our current version."

"The solution should be offered in Persian. Right now, our version is in English, and there's a bit of a language barrier between the users and the product."

"The return material authorization should utilize no-code or low-code."

"The customer self-portal is not good. Service Creatio has a special capability for external customers and users to access the web portal, but we had to use third-party solutions developed by us."

Pricing and Cost Advice

"The price of this solution is considered to be high; however, when speaking with Oracle, it is possible to get discounts of up to sixty percent."

"The price needs to be lowered."

"WebCenter's pricing is on the higher side."

Information not available

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Top Industries

By visitors reading reviews

Real Estate/Law Firm

10%

Computer Software Company

Financial Services Firm

Energy/Utilities Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

Ask a question

Earn 20 points

What do you like most about Service Creatio?

You can draw a video map or draw on a piece of paper and put it in creation using the designer tool.

See all answers

What needs improvement with Service Creatio?

The return material authorization should utilize no-code or low-code.

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What advice do you have for others considering Service Creatio?

I recommend this solution. Overall, I rate the solution a nine out of ten.

See all answers

Comparisons

Oracle Content Management vs Oracle WebCenter

Compared 32% of the time

Adobe Experience Manager vs Oracle WebCenter

Compared 20% of the time

SharePoint vs Oracle WebCenter

Compared 17% of the time

IBM FileNet vs Oracle WebCenter

Compared 11% of the time

Liferay Digital Experience Platform vs Oracle WebCenter

Compared 11% of the time

More Oracle WebCenter Competitors

Salesforce Sales Cloud vs Service Creatio

Compared 100% of the time

More Service Creatio Competitors

Product Reports

Buyer's Guide

Oracle WebCenter

March 2025

Download Oracle WebCenter product report

Buyer's Guide

CRM Customer Engagement Centers

March 2025

Download Service Creatio product report

Also Known As

WebCenter, FatWire

bpm’online customer service, bpm’online service enterprise

Overview

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies.

Oracle

Intelligent service management platform to accelerate service delivery and customer delight

Service Creatio offers out-of-the-box processes based on industry best practices for medium and large organizations. Manage customer requests and automate service operations by following pre-defined processes for customer care excellence. Creatio recognized in Gartner 2016 Magic Quadrant for the CRM Customer Engagement Center, as well listed in Five Categories of The Gartner CRM Vendor Guide 2016 (SFA, Partner Relationship Management, Inside Sales and Customer Service Software).

Creatio

Sample Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries

Health e(fx), People 2.0, Citilink, Dealer eProcess (DEP)

Buyer's Guide

Customer Experience Management

March 2025

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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.