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Oracle WebCenter vs Sitecore Customer Engagement Platform comparison

Oracle and Sitecore are both solutions in the Customer Experience Management category. Oracle is ranked #23 with an average rating of 7.0, while Sitecore is ranked #10. Oracle holds a 1.7% mindshare in CEM, compared to Sitecore’s 4.4% mindshare. Additionally, 70% of Oracle users are willing to recommend the solution.
Oracle WebCenter
Read 12 Oracle WebCenter reviews
  • 30 Views
  • 29 Comparison Views
70% willing to recommend
Sitecore Customer Engagemen...
  • 133 Views
  • 107 Comparison Views
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between Oracle WebCenter and Sitecore Customer Engagement Platform based on real PeerSpot user reviews.

Find out what your peers are saying about Qualtrics, ServiceNow, Teradata and others in Customer Experience Management.

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To learn more, read our detailed Customer Experience Management Report (Updated: November 2024).
Buyer's Guide
Customer Experience Management
November 2024
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Helped 816,406 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Scalability Issues

Sentiment score
5.0
Oracle WebCenter is scalable, adaptable, supports gradual deployment across departments, enhancing business agility and handling large user bases.
No sentiment score available
 

Valuable Features

Sentiment score
8.5
Oracle WebCenter streamlines content management, customization, and integration, supporting secure collaboration, scalability, and analytics with other Oracle products.
No sentiment score available
 

Room For Improvement

Sentiment score
2.7
Oracle WebCenter needs improved API functionality, modern UI, competitive pricing, better scalability, and support for newer languages and systems.
No sentiment score available
 

Stability Issues

No sentiment score available
Oracle WebCenter users report mixed stability; praised for its database support, but face performance issues and slow bug fixes.
No sentiment score available
 

Customer Service

No sentiment score available
Oracle WebCenter support receives mixed reviews: praised for excellence, criticized for high costs, delays, and regional access issues.
No sentiment score available
 

Setup Cost

No sentiment score available
Oracle WebCenter is expensive but negotiable, with discounts up to 60%, though similar solutions are generally cheaper.
No sentiment score available
 

Categories and Ranking

Oracle WebCenter
Ranking in Customer Experience Management
23rd
Average Rating
7.0
Reviews Sentiment
5.4
Number of Reviews
12
Ranking in other categories
Enterprise Content Management (15th), Web Content Management (7th), Corporate Portals (Enterprise Information Portals) (5th)
Sitecore Customer Engagemen...
Ranking in Customer Experience Management
10th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Customer Experience Management category, the mindshare of Oracle WebCenter is 1.7%, down from 1.9% compared to the previous year. The mindshare of Sitecore Customer Engagement Platform is 4.4%, down from 7.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Customer Experience Management
 

Featured Reviews

Mehdi Hasankhan - PeerSpot reviewer
Gives me easy access, connection and compatibility with all of the Oracle products
WebCenter content access has a lot of options and flexibility. At this time, I only see one problem: in the sub-content and channels surrounding Windows 10. It only functions with Windows 7 and Windows 8. All of the operating systems in my company are up-to-date and we are using Windows 10. For whatever reason, you can't use the Oracle content on these platforms at all. This lapse is very bad for my company because I can't change the version of Word and downgrade. Maybe it is just a technical problem. But it is a lot of my problem with this solution currently.
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Top Industries

By visitors reading reviews
Computer Software Company
11%
Financial Services Firm
10%
University
9%
Real Estate/Law Firm
8%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about Oracle WebCenter?
WebCenter's interface is very user-friendly.
See all answers
What is your experience regarding pricing and costs for Oracle WebCenter?
WebCenter's pricing is on the higher side.
See all answers
What needs improvement with Oracle WebCenter?
WebCenter requires a lot of design effort to upload content to our regular system. Its performance is also not up to the market standard, and its agility and adaptability could be improved.
See all answers
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Earn 20 points
 

Comparisons

Oracle Content Management vs Oracle WebCenter Logo
Oracle Content Management vs Oracle WebCenter
Compared 39% of the time
SharePoint vs Oracle WebCenter Logo
SharePoint vs Oracle WebCenter
Compared 22% of the time
Adobe Experience Manager vs Oracle WebCenter Logo
Adobe Experience Manager vs Oracle WebCenter
Compared 15% of the time
WebLogic Suite vs Oracle WebCenter Logo
WebLogic Suite vs Oracle WebCenter
Compared 10% of the time
IBM FileNet vs Oracle WebCenter Logo
IBM FileNet vs Oracle WebCenter
Compared 8% of the time
More Oracle WebCenter Competitors
IFS Cloud Platform vs Sitecore Customer Engagement Platform Logo
IFS Cloud Platform vs Sitecore Customer Engagement Platform
Compared 100% of the time
More Sitecore Customer Engagement Platform Competitors
 

Product Reports

Buyer's Guide
Oracle WebCenter
November 2024
Oracle WebCenter reportDownload Oracle WebCenter product report
Buyer's Guide
Customer Experience Management
November 2024
Sitecore Customer Engagement Platform reportDownload Sitecore Customer Engagement Platform product report
 

Also Known As

WebCenter, FatWire
Customer Engagement Platform
 

Learn More

Oracle
Sitecore
 

Overview

Oracle WebCenter is the center of engagement for business powering exceptional experiences for customers, partners, and employees. It connects people, processes, and information with the most complete portfolio of portal, content management, Web experience management, and collaboration technologies. 

Sitecore Customer Engagement Platform delivers all of the capabilities that allow a digital conversation between a prospect and company to flow: It remembers the previous interaction and continues where the conversation left off, It "speaks" in the context of the prospect's needs vs. the needs of the marketing department, It anticipates needs and is ready to help customers take the next step and It asks questions of the prospect, to learn more. Furthermore, the Sitecore Customer Engagement Platform spans all digital channels - web, email, ecommerce, social and mobile - to ensure that no conversation thread is dropped.
 

Sample Customers

Chhattisgarh Infotech and Biotech Promotion Society, Jagran Prakashan Ltd., Standard Forwarding LLC, United Automotive Electronic Systems Co. Ltd., INSO sistemi per le infrastrutture sociali S.p.A., Helsana Versicherungen AG, ArRiyadh Development Authority, John Lewis Partnership, Arqiva, SURUGADAI EDUCATIONAL INSTITUTE, Portuguese Official Agriculture and Fisheries
Village Roadshow Limited, Uponor, wagamama, easyJet, Panasonic, Oxfam, Jabra, Graf von Faber-Castell, YouSee
Buyer's Guide
Customer Experience Management
November 2024
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We monitor all Customer Experience Management reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.