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PagerDuty Operations Cloud vs Stonebranch comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (13th), IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
Stonebranch
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
26
Ranking in other categories
Workload Automation (15th)
 

Mindshare comparison

PagerDuty Operations Cloud and Stonebranch aren’t in the same category and serve different purposes. PagerDuty Operations Cloud is designed for IT Alerting and Incident Management and holds a mindshare of 22.1%, down 30.1% compared to last year.
Stonebranch, on the other hand, focuses on Workload Automation, holds 5.0% mindshare, up 4.0% since last year.
IT Alerting and Incident Management
Workload Automation
 

Featured Reviews

JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Earl Diem - PeerSpot reviewer
Allowed us to develop workflows without having to train and develop very specialized skillsets
The Universal Agent is the most valuable feature. Being agent-based and being able to go across multiple technology stacks, which is what our workflows do, Stonebranch gives us the ability to bridge those disparate technologies. It enables us to remove the dependency-gap with the agent so we know the status of the workflow at each step. Workflow development in Stonebranch is straightforward. There is something of a learning curve, but it's not very steep. Being able to develop workflows without having to train and develop some very specialized skillsets to use the tool is very useful. Stonebranch absolutely helped enable digital transformation in our company and it still is. In our automation efforts, we're pushing everything to Informatica and, as we move those ETLs, we're automating the entire workflows. In phase-one and phase-two, there were 244 jobs migrated in from other ETL platforms to Informatica, and we've automated all of those. We have almost 200 jobs remaining. We're going to have something approaching 450 workflows in Stonebranch when we're done.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The initial setup is straightforward."
"The product easily integrates with other solutions."
"The product has valuable on-call scheduling, escalation, and incident workflow management features."
"The inbound integrations that PagerDuty provides with most of the DevOps tools are valuable."
"The SMS pages and the mobile application are pretty much the top two features."
"It integrates with multiple applications and is highly customizable, with policies, escalation procedures, and an event routing tool that ensures contacting the right person."
"PagerDuty helps you bifurcate teams and redirect alerts to specific teams"
"It has scaled well for us."
"We lean a lot on the multi-tenancy that they offer within the product, the ability to get other people to self-manage their estate, versus having a central team do all the scheduling."
"The interface is very user-friendly and easy to navigate."
"I have found the agents to be so much simpler, when compared to ESP."
"I like the dashboard and the various workflows."
"The most valuable feature is the reliability of the agents, because we need them accessible and we need to run stuff. The agent technology and compatibility are top-notch."
"When it comes to agent technology and compatibility with other vendors, from a platform perspective it was the one vendor that fit all the platforms that we have, from your old platforms - mainframe, NSK, IBM i - to the new ones, going into cloud and container"
"The tasks are incredibly capable, and as long as you name them with a nice, uniform naming convention, they are very useful. You can create some interesting workflows through various machines, or you can just have it kick off single tasks. All in all, I really like the Universal Task. You can do some mutually exclusive stuff, such as an "A not B" kind of thing. It has a lot of capabilities behind the scenes."
"I love the Universal Controller. It's been great for us. We host it on-premise... It's High Availability, meaning there's failover from one server to the other if one goes down."
 

Cons

"PagerDuty can improve the integration with Terraform."
"They could include incident merging and alert grouping features in the product."
"I would like to see more content in the notification messages; although, that might be a configuration on our end."
"Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in."
"It’s quite hard to reach the support team."
"Because of the way you have to structure the rosters, if an engineer has to go on leave (or something), you can't just go in and reassign/take this person out of all of the different rosters that they're in. You have to go into each of the rosters and take them out. There might be a roster for business hours, after hours rotation, and monitoring deployments. Each time we need to take an engineer out of the pool, e.g., if they're sick or on leave, then we have to go and touch all of those rosters, updating and replacing them. Whereas, if we could just take the person out and have it automatically fill in the rostering, then that would make life a lot easier for managing it."
"The product can be improved by including out-of-the-box integration with other standard tools used in our fields such as Confluence, and Jira."
"This solution works best in conjunction with a proper logging system, which can be an additional cost to organizations."
"Stonebranch Universal Automation Center could improve the analytics."
"It would be ideal if they had the exact same features as the CA Workload Automation DE series. It would be helpful to have calendaring options."
"I have a request regarding our agent on the mainframe. It may time out when communicating to the Universal Controller, when the mainframe is extremely busy. That can cause a task which is running at that time to not see the results of the job that ran on the mainframe. It happens sporadically during times of really busy CPU usage. We're expecting that enhancement from them in the fourth quarter."
"There is a component called the OMS, which is the message broker. We rely on infrastructure, resiliency, and availability for that piece. If that could change to be highly available just as a software component, so that we don't have to provide the high-available storage, etc. for it, that would be a plus. It would just be cheaper to run."
"It can't handle negative written codes."
"Occasionally, we have an agent that doesn't come back up after patching. That doesn't happen very often... It's really just a restart of the agent and it comes back up. But that might be one thing that could be improved."
"One hiccup we've had is due to the fact that we have other internal scheduling tools. We're able to talk to them, but we have trouble with some of the networking between them, so we're still trying to work out the kinks there."
"It's not available on the cloud, so they should take that due to safety, security, and scalability."
 

Pricing and Cost Advice

"There is a license needed to use PagerDuty."
"The pricing may be about $1,000 per user."
"The solution is paid on a monthly basis and represents about 1% of the platform's budget."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"The cost is based on the package you select."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"I don't have pricing information, but I do know it's cheaper than our old legacy system. Other than the standard licensing fees there are no additional costs."
"The price of the solution is at a medium level compared to the competition."
"When we reviewed this solution against other vendors, Stonebranch blew everybody out of the water in terms of cost."
"Outside of licensing fees, there aren't any other costs."
"Stonebranch is cheaper than Control-M, so many companies are using Stonebranch."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
13%
Manufacturing Company
8%
Healthcare Company
6%
Financial Services Firm
26%
Computer Software Company
15%
Manufacturing Company
9%
Insurance Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
How would you compare Stonebranch Universal Automation Center vs Control-M?
Hi Doug, I am looking at the same, or at least a very similar issue. Have a customer who is leaving z/OS on which he is using IWS to go to Linux, and the question now is whether to pick up IWS (TWS...
 

Also Known As

No data available
Stonebranch Universal Automation Center
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Nissan, Coop, United Supermarkets, Groupon, CSC, Orbitz, Johnson & Johnson, BMW, Qantas.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: April 2025.
849,210 professionals have used our research since 2012.