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PagerDuty Operations Cloud vs Stonebranch comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

PagerDuty Operations Cloud
Average Rating
8.8
Reviews Sentiment
7.3
Number of Reviews
37
Ranking in other categories
Process Automation (13th), IT Alerting and Incident Management (1st), AIOps (9th), Critical Event Management (CEM) (1st)
Stonebranch
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
26
Ranking in other categories
Workload Automation (15th)
 

Mindshare comparison

PagerDuty Operations Cloud and Stonebranch aren’t in the same category and serve different purposes. PagerDuty Operations Cloud is designed for IT Alerting and Incident Management and holds a mindshare of 22.1%, down 30.1% compared to last year.
Stonebranch, on the other hand, focuses on Workload Automation, holds 5.0% mindshare, up 4.0% since last year.
IT Alerting and Incident Management
Workload Automation
 

Featured Reviews

JeremyEmmett - PeerSpot reviewer
Centralized alert management with customizable routing and superior scheduling
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability to build customized modules would be advantageous, allowing organizations to define their own integration modules. It would be useful to have a way to define all configurations in code that is similar to how Terraform operates.
Earl Diem - PeerSpot reviewer
Allowed us to develop workflows without having to train and develop very specialized skillsets
The Universal Agent is the most valuable feature. Being agent-based and being able to go across multiple technology stacks, which is what our workflows do, Stonebranch gives us the ability to bridge those disparate technologies. It enables us to remove the dependency-gap with the agent so we know the status of the workflow at each step. Workflow development in Stonebranch is straightforward. There is something of a learning curve, but it's not very steep. Being able to develop workflows without having to train and develop some very specialized skillsets to use the tool is very useful. Stonebranch absolutely helped enable digital transformation in our company and it still is. In our automation efforts, we're pushing everything to Informatica and, as we move those ETLs, we're automating the entire workflows. In phase-one and phase-two, there were 244 jobs migrated in from other ETL platforms to Informatica, and we've automated all of those. We have almost 200 jobs remaining. We're going to have something approaching 450 workflows in Stonebranch when we're done.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution's most valuable features are that it adds each alert as a service, has good scheduling capabilities, and includes the ability to write logic based on texts."
"Alert deduplication and noise reduction for alerts are the major features that I found useful."
"The most valuable feature is definitely the flexibility of the schedule. The mobile app is quite also good for what we do: for receiving alerts, acknowledging, assigning, adding new responders. It has rich features for our needs."
"The most valuable feature of PagerDuty is its integration with other tools, such as Amazon AWS, to receive notifications or create automatic instances."
"The initial setup is straightforward."
"It has scaled well for us."
"The initial setup is a simple process."
"The alerts are immediate in this solution, which allows us to respond to errors quickly."
"I have found the agents to be so much simpler, when compared to ESP."
"The most valuable feature is the reliability of the agents, because we need them accessible and we need to run stuff. The agent technology and compatibility are top-notch."
"The support is good from Stonebranch Universal Automation Center."
"I can name the aliases on the agent, so if we need a passive environment for an agent, that's one of the nice features. If our primary goes down, I can bring up the passive one and I don't have to change anything in the scheduling world. It will start running from that new server."
"We like that it has GUI and is not just a command line."
"Stonebranch performs well, and the graphical representation is excellent. Overall, it requires more technical effort from our teams, but the solution is intuitive, so anybody can use it."
"I like the dashboard and the various workflows."
"When it comes to agent technology and compatibility with other vendors, from a platform perspective it was the one vendor that fit all the platforms that we have, from your old platforms - mainframe, NSK, IBM i - to the new ones, going into cloud and container"
 

Cons

"It is difficult to send underlying trace files or statuses using PagerDuty."
"PagerDuty's webhooks need some improvement."
"PagerDuty could improve the event orchestration by enhancing features, such as easier condition setup inside the orchestration."
"It’s quite hard to reach the support team."
"There is room for improvement with the time schedule. The way the schedule currently works is you assign all the team members in one schedule and it automatically spreads them around throughout the schedule... It would be better to be able to edit the schedule and place my team members where I want, or at least to have that option in addition to the automatic process."
"The On-Call Teams feature could be better in terms of levels of conditions related to which team or member should get the responsibility of handling a matter or incident."
"They could include incident merging and alert grouping features in the product."
"It cannot be integrated with our upgraded Jira system."
"There is a component called the OMS, which is the message broker. We rely on infrastructure, resiliency, and availability for that piece. If that could change to be highly available just as a software component, so that we don't have to provide the high-available storage, etc. for it, that would be a plus. It would just be cheaper to run."
"It would be ideal if they had the exact same features as the CA Workload Automation DE series. It would be helpful to have calendaring options."
"One hiccup we've had is due to the fact that we have other internal scheduling tools. We're able to talk to them, but we have trouble with some of the networking between them, so we're still trying to work out the kinks there."
"I would rate Stonebranch somewhere in the middle for ease of setup. It wasn't too straightforward for us because our infrastructure is complex."
"The Universal Controller is decent for the money it costs... It needs some work to have full features, compared to other products that are out there, specifically IBM's Workload Scheduler."
"It's not available on the cloud, so they should take that due to safety, security, and scalability."
"I have a request regarding our agent on the mainframe. It may time out when communicating to the Universal Controller, when the mainframe is extremely busy. That can cause a task which is running at that time to not see the results of the job that ran on the mainframe. It happens sporadically during times of really busy CPU usage. We're expecting that enhancement from them in the fourth quarter."
"There is room for improvement with its connectivity with the Microsoft SRS system. It is very weak. They keep telling us it works with it, and technically it does, but it does not provide a lot of visibility. We have lost a lot of visibility migrating to Stonebranch, compared with just running tasks on the SRS server. That's really about the only thing that is a sore point for us."
 

Pricing and Cost Advice

"Licensing costs are around $700 a month, and the only additional costs, are phone costs in some instances."
"If we wanted phone calls or additional SMSs, we would have to pitch up for those. They give us so many per month per user, then we have to pay extra if it goes over that."
"They're very good in pricing compared to the competitors in the area. I would rate them a five out of five in terms of pricing."
"The pricing may be about $1,000 per user."
"The cost is based on the package you select."
"The cost is quite high. But if you want to get a full-featured application and you have a big team..."
"There is a license needed to use PagerDuty."
"The price is very high."
"When we reviewed this solution against other vendors, Stonebranch blew everybody out of the water in terms of cost."
"Outside of licensing fees, there aren't any other costs."
"I don't have pricing information, but I do know it's cheaper than our old legacy system. Other than the standard licensing fees there are no additional costs."
"Stonebranch is cheaper than Control-M, so many companies are using Stonebranch."
"The price of the solution is at a medium level compared to the competition."
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Top Industries

By visitors reading reviews
Computer Software Company
21%
Financial Services Firm
12%
Manufacturing Company
8%
Healthcare Company
6%
Financial Services Firm
26%
Computer Software Company
15%
Manufacturing Company
9%
Insurance Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about PagerDuty?
The product easily integrates with other solutions.
What is your experience regarding pricing and costs for PagerDuty?
The solution was expensive, but if all its features were utilized, it was considered worth the cost. The tier-based pricing model was cumbersome, and there was a desire for a service-based catalog ...
What needs improvement with PagerDuty?
Everything can always be better. Operations are somewhat limited by their integration package. For example, integrating with Jira was problematic until they updated to a better plug-in. The ability...
How would you compare Stonebranch Universal Automation Center vs Control-M?
Hi Doug, I am looking at the same, or at least a very similar issue. Have a customer who is leaving z/OS on which he is using IWS to go to Linux, and the question now is whether to pick up IWS (TWS...
 

Also Known As

No data available
Stonebranch Universal Automation Center
 

Overview

 

Sample Customers

40% of the Fortune 100 TrustPagerDuty. Customers include: Slack, Intuit, Zendesk, Panasonic, Pinterest, Airbnb, eHarmony, McKesson, Comcast
Nissan, Coop, United Supermarkets, Groupon, CSC, Orbitz, Johnson & Johnson, BMW, Qantas.
Find out what your peers are saying about PagerDuty, Atlassian, Splunk and others in IT Alerting and Incident Management. Updated: April 2025.
849,210 professionals have used our research since 2012.