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Pandora FMS vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pandora FMS
Ranking in IT Infrastructure Monitoring
40th
Average Rating
9.2
Reviews Sentiment
7.6
Number of Reviews
22
Ranking in other categories
Network Monitoring Software (42nd), Server Monitoring (16th), Log Management (41st), Cloud Monitoring Software (27th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of Pandora FMS is 0.5%, down from 0.8% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Gabriel Glusgold - PeerSpot reviewer
Personalized metrics; simplicity of data
My primary use case for Pandora is monitoring This solution has helped us improve our organization by allowing us to create a lot of metrics on several platforms, including Windows, Linux, and Unix. We then use these Pandora metrics to create an interface. We then pass the interface off to the…
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It allows me to quickly see the status of all of my printers, switches, computers, and virtual machines to determine if any system has fallen."
"The most valuable feature is that it is an all-in-one monitoring system."
"This solution has screens that are easy to understand and provide a wealth of information."
"The network monitoring and configuration within this solution is very good."
"The solution is so lightweight that with only 4GB of ram, it allows keeping track of up to two hundred agents from a single console."
"Thanks to this software and to the work of the support team, we have everything under control."
"The official forum is active enough to answer most of the high-end technical questions that you may have."
"The monitoring system within this solution is very good. It is easy to use and navigate, and makes issue alarms easily viewable."
"It is easy to use and simple to learn."
"ServiceNow IT Operations Management is a stable product."
"I am impressed with the tool's ability to track information in an easy way."
"Has service mapping, impact management, metric intelligence and health of analytics."
"It is a very stable solution."
"The solution is very capable and user friendly."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The scalability of ServiceNow is good."
 

Cons

"Pandora FMS is relatively new, and the interface with the older version crashes at times. We have several different operating systems, such as Linux and Windows, and Pandora does not run as well in these."
"Improvements are needed for server and network discovery, including service-based discovery."
"I find that this software is resource heavy, and demands a lot of processing capacity."
"The product lacks APIs for integration with other systems."
"The price for Pandora FMS is expensive."
"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything."
"I would like to have a dashboard with all assets displayed, with a quick hover-over status."
"Third-party integration should be improved for some commonly used products."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There is room for improvement in the stability of ServiceNow."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"Lacks the ability to do its own monitoring."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"There are some limitations with Discovery; some areas are not available in the installation. I would like the solution to be able to discover more devices. That will remove the need to have multiple tools."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
 

Pricing and Cost Advice

"In terms of money, the Enterprise version is the cheapest that I have found after a market study."
"Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."
"The Open Source Community Edition is great to just explore the software, or use it on medium-sized infrastructures."
"Growing the solution or migrating to the Enterprise version is easy, and various plans are available."
"My rule of thumb would be that if you need more than thirty agents, and you lack an automation tool such as Chef or Puppet, you will save a lot of time and money going to the Enterprise edition."
"Pandora FMS is easy to implement and the pricing of licenses is competitive."
"The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."
"You have to pay for the number of agents and models that you are monitoring. I would rate the cost at three with one being the most expensive and five being the cheapest."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"The cost of ServiceNow is much higher."
"The price of ServiceNow IT Operations Management is expensive."
"ServiceNow IT Operations Management is a costly solution. I'd rate the price at ten, on a scale from one to ten with one being the lowest and ten being the highest price. Some clients do have a problem with the price, but most find that the solution is worth the cost."
"It is expensive. It is around 10 Euros per server per month."
"The solution offers yearly licenses and a subscription model for add-on features."
"There are additional costs, you have to pay more for everything."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Government
9%
Media Company
8%
Manufacturing Company
8%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
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What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Pandora FMS vs. ServiceNow IT Operations Management and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.