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Pandora FMS vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pandora FMS
Ranking in IT Infrastructure Monitoring
40th
Average Rating
9.2
Reviews Sentiment
7.6
Number of Reviews
22
Ranking in other categories
Network Monitoring Software (42nd), Server Monitoring (16th), Log Management (41st), Cloud Monitoring Software (27th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
41
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of Pandora FMS is 0.5%, down from 0.8% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Gabriel Glusgold - PeerSpot reviewer
Personalized metrics; simplicity of data
My primary use case for Pandora is monitoring This solution has helped us improve our organization by allowing us to create a lot of metrics on several platforms, including Windows, Linux, and Unix. We then use these Pandora metrics to create an interface. We then pass the interface off to the…
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The solution has good dashboards and graphics."
"The administration of the console is very easy. I like that Pandora FMS is interactive and easy to manage."
"You can configure several types of architecture for high availability or load balancing."
"It is easy to create your own custom modules if you just know a little bit of scripting. If you have unique requirements, you can just make your own modules. You can even grab checks from other vendors. There are open-source checks for various things such as SMTP, etc. There is a long list of different ones from Nagios. You can just use them, and within seconds, you get yourself a check that is monitoring whatever you need. It is really flexible. I guess that's why they call it Pandora Flexible Monitoring System (FMS). It is reliable. It does the job, and it alerts. It is also surprisingly feature-rich. Our network guy just recently asked about a particular protocol to monitor the bandwidth on the network, which is not a common protocol. When I looked it up, and I found that they cover it. It is very mature for a not-so-known product."
"This solution has screens that are easy to understand and provide a wealth of information."
"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."
"The network monitoring and configuration within this solution is very good."
"Thanks to this software and to the work of the support team, we have everything under control."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"I am impressed with the tool's ability to track information in an easy way."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"I like the tool's CMBD connection with Discovery. The solution is also flexible."
"Our ROI since implementing ServiceNow ITOM has been significant."
"ServiceNow IT Operations Management is a stable product."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"It is flexible. You can tune it, more or less, as you want."
 

Cons

"We would like the real-time monitoring of an interface to be improved within this solution."
"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."
"Their support is good, but it is just online communication. It would be great to be able to just call someone and talk to them instead of always writing. It works well for me because I am a decent communicator in email, but some people might find it difficult to describe in a written fashion and communicate with them that way. There is a learning curve to the interface, but once you get used to it, it is actually very powerful. They have a lot of options, but people struggle with the interface. They've improved it though, and it is getting better. They need to keep improving the learning curve to help buy-in. I'm the guy that manages it, so I'm comfortable with it. They can refine the upgrade agents to be easier. They can also do more refinement in end-user usability because not everyone is strong technically, and people who aren't strong technically might be averse to the product, even though it has come a long way. It has a complete GUI and everything."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
"Pandora FMS is relatively new, and the interface with the older version crashes at times. We have several different operating systems, such as Linux and Windows, and Pandora does not run as well in these."
"In the future, we may have double the number of devices, and we do not want to have any issues with performance in the data display."
"The product lacks APIs for integration with other systems."
"The price for Pandora FMS is expensive."
"I would like more manual issues to have automated report-facing options."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"Service mapping is pretty limited."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"Lacks the ability to do its own monitoring."
"Enhancing automation-related solutions, such as Wi-Fi, porting, machinery, and product automation would help to achieve better operational outcomes."
"The solution’s licensing cost could be improved."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
 

Pricing and Cost Advice

"Pandora FMS is easy to implement and the pricing of licenses is competitive."
"In terms of money, the Enterprise version is the cheapest that I have found after a market study."
"Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."
"You get the license and it includes updates, new versions, and access to the complete library of modules."
"The open-source version offers 100% functionality and the hardware requirements for a solution like this one are very modest."
"They are very competitive on the pricing side. That's one reason why my manager keeps using it."
"You have to pay for the number of agents and models that you are monitoring. I would rate the cost at three with one being the most expensive and five being the cheapest."
"My rule of thumb would be that if you need more than thirty agents, and you lack an automation tool such as Chef or Puppet, you will save a lot of time and money going to the Enterprise edition."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"It has different subscription models."
"There are additional costs, you have to pay more for everything."
"The solution offers yearly licenses and a subscription model for add-on features."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
"The price of ServiceNow IT Operations Management is expensive."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
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Top Industries

By visitors reading reviews
Comms Service Provider
10%
Media Company
9%
Government
9%
Financial Services Firm
8%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

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What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Pandora FMS vs. ServiceNow IT Operations Management and other solutions. Updated: April 2025.
849,190 professionals have used our research since 2012.