We performed a comparison between Pandora FMS and ServiceNow IT Operations Management based on real PeerSpot user reviews.
Find out in this report how the two IT Infrastructure Monitoring solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."The solution has good dashboards and graphics."
"I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly."
"This solution has screens that are easy to understand and provide a wealth of information."
"The official forum is active enough to answer most of the high-end technical questions that you may have."
"It is easy to create your own custom modules if you just know a little bit of scripting. If you have unique requirements, you can just make your own modules. You can even grab checks from other vendors. There are open-source checks for various things such as SMTP, etc. There is a long list of different ones from Nagios. You can just use them, and within seconds, you get yourself a check that is monitoring whatever you need. It is really flexible. I guess that's why they call it Pandora Flexible Monitoring System (FMS). It is reliable. It does the job, and it alerts. It is also surprisingly feature-rich. Our network guy just recently asked about a particular protocol to monitor the bandwidth on the network, which is not a common protocol. When I looked it up, and I found that they cover it. It is very mature for a not-so-known product."
"Features I have found most valuable with Pandora are the personalized metrics and the simplicity of data."
"We are able to control our business with this all-in-one monitoring tool."
"This product has allowed us to identify and correct certain issues that were affecting our solution."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"Their Event Management is very good."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The scalability of ServiceNow is good."
"I like the tool's discovery feature."
"It is a stable solution. I have not experienced any system outages during my time using the solution."
"The way this solution has helped us is that it improved our communication."
"We would like the real-time monitoring of an interface to be improved within this solution."
"Third-party integration should be improved for some commonly used products."
"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."
"Improvements are needed for server and network discovery, including service-based discovery."
"It would be helpful to include the generation of reports for times that the network was out of service."
"This solution requires proper training to get 100% out of it."
"I think some improvements to the Android app would be good."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
"The security policies could be increased."
"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"ServiceNow could be more prescriptive on how customers can leverage some of the benefits."
"It should have better integrations with other solutions."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"My managers would say that the price is too high. We wanted to also have the visibility version of it, but it's too expensive for us. Going for visibility would have doubled up the price."
"When it comes to improvements, I think that my colleagues and I often have issues finding the correct screen and the search box does not work as intended."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
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Pandora FMS is ranked 25th in IT Infrastructure Monitoring with 22 reviews while ServiceNow IT Operations Management is ranked 8th in IT Infrastructure Monitoring with 35 reviews. Pandora FMS is rated 9.2, while ServiceNow IT Operations Management is rated 8.2. The top reviewer of Pandora FMS writes "The open architecture is easy to extend and enhance". On the other hand, the top reviewer of ServiceNow IT Operations Management writes "A very capable solution that includes a valuable, user-friendly workflow management tool". Pandora FMS is most compared with Zabbix, Wazuh, PRTG Network Monitor, Nagios XI and Centreon, whereas ServiceNow IT Operations Management is most compared with OpsRamp, Moogsoft, Splunk ITSI (IT Service Intelligence), Datadog and BMC TrueSight Operations Management. See our Pandora FMS vs. ServiceNow IT Operations Management report.
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