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Pandora FMS vs ServiceNow IT Operations Management comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 9, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Pandora FMS
Ranking in IT Infrastructure Monitoring
40th
Average Rating
9.2
Reviews Sentiment
7.6
Number of Reviews
22
Ranking in other categories
Network Monitoring Software (42nd), Server Monitoring (16th), Log Management (41st), Cloud Monitoring Software (27th)
ServiceNow IT Operations Ma...
Ranking in IT Infrastructure Monitoring
10th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), Cloud Management (9th), AIOps (4th)
 

Mindshare comparison

As of April 2025, in the IT Infrastructure Monitoring category, the mindshare of Pandora FMS is 0.5%, down from 0.8% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 2.3%, down from 2.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
IT Infrastructure Monitoring
 

Featured Reviews

Gabriel Glusgold - PeerSpot reviewer
Personalized metrics; simplicity of data
My primary use case for Pandora is monitoring This solution has helped us improve our organization by allowing us to create a lot of metrics on several platforms, including Windows, Linux, and Unix. We then use these Pandora metrics to create an interface. We then pass the interface off to the…
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"This product has allowed us to identify and correct certain issues that were affecting our solution."
"The solution is so lightweight that with only 4GB of ram, it allows keeping track of up to two hundred agents from a single console."
"Pandora's architecture is interesting. It's open so you can easily extend and enhance it. It's simpler to customize Pandora compared to other solutions. It's also scalable enough to support large environments."
"The network monitoring and configuration within this solution is very good."
"It provides us with proactive monitoring and is very easy to configure and maintain."
"I like this solution a lot because it has a very large Hispanic community and the platform looks very friendly."
"The administration of the console is very easy. I like that Pandora FMS is interactive and easy to manage."
"The most valuable feature is that it is an all-in-one monitoring system."
"I like the tool's discovery feature."
"It is a product that is familiar for a lot of users."
"The initial setup is very straightforward. A person just needs to join a team to access the network and that's all."
"The most valuable feature of ServiceNow IT Operations Management is the user interface."
"You can improve integrations of the operation with the solution."
"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"The dashboard maintenance is very good, and the tool doesn't get stuck."
 

Cons

"I would like for the solution to be faster and have a better tolerance between parallel servers for Pandora and Pest Control."
"When it comes to the definition of local Software Agents for the first time in the open-source version, it can become very tedious."
"Third-party integration should be improved for some commonly used products."
"Pandora FMS is an overall great monitoring solution, but it does not have a community that is as large as Zabbix or Nagios."
"The price for Pandora FMS is expensive."
"In the future, we may have double the number of devices, and we do not want to have any issues with performance in the data display."
"I find that this software is resource heavy, and demands a lot of processing capacity."
"Pandora could deliver better analytics out of the box. You can work around these limitations with the help of other tools like Grafana. The shortcomings are mostly on the graphical side. The built-in report generators are a bit limited in some areas."
"The licensing model of the product is a bit rigid, and it can be a bit difficult to downscale if your needs change while also being expensive."
"The solution's subscription model could be improved."
"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."
"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"The security policies could be increased."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
 

Pricing and Cost Advice

"Growing the solution or migrating to the Enterprise version is easy, and various plans are available."
"In terms of money, the Enterprise version is the cheapest that I have found after a market study."
"Pandora FMS is easy to implement and the pricing of licenses is competitive."
"You have to pay for the number of agents and models that you are monitoring. I would rate the cost at three with one being the most expensive and five being the cheapest."
"Only one payment and it includes support, updates, new versions, and access to the complete library of plugins except for SAP and z/OS."
"They are very competitive on the pricing side. That's one reason why my manager keeps using it."
"My rule of thumb would be that if you need more than thirty agents, and you lack an automation tool such as Chef or Puppet, you will save a lot of time and money going to the Enterprise edition."
"The Open Source Community Edition is great to just explore the software, or use it on medium-sized infrastructures."
"It has different subscription models."
"The price of ServiceNow IT Operations Management is expensive."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"The cost of ServiceNow is much higher."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
"There are additional costs, you have to pay more for everything."
"The pricing is high and may be excluding the small to medium-sized enterprise businesses."
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Top Industries

By visitors reading reviews
Comms Service Provider
11%
Government
9%
Media Company
8%
Manufacturing Company
8%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

Ask a question
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What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive. The pricing model offers scaling where not everything consumes a license ...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend that and apply it to business-critical services like email.
 

Also Known As

No data available
ServiceNow ITOM
 

Overview

 

Sample Customers

Rakuten, Prosegur, Repsol, Teléfonica, Allianz, Ottawa Hospital, Hughes
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Pandora FMS vs. ServiceNow IT Operations Management and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.