QlikView vs Zendesk comparison

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QlikView

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Executive SummaryUpdated on Mar 4, 2025

QlikView and Zendesk cater to different business needs, with QlikView focused on business intelligence and Zendesk on customer relationship management. QlikView appears to have the upper hand in data analysis due to its powerful associative data model, while Zendesk stands out for its efficient customer support capabilities.

Features: QlikView's in-memory associative data model enables complex data analysis without predefined query paths. Its intuitive user interface facilitates easy navigation and data visualization. QlikView also incorporates an integrated ETL engine for effective data transformations. Zendesk offers a robust ticket management system with seamless integration capabilities with other platforms and a multitude of customization options for workflows. Its cloud-based infrastructure ensures reliability and flexibility, essential for scaling customer support operations.

Room for Improvement: QlikView can benefit from more intuitive interfaces and reduced IT dependency to enhance user-friendliness. Performance issues related to scalability, specifically tied to RAM, need addressing. Zendesk could improve its multi-channel communication integration for a more unified user experience. Enhancements in ticket merging, thread management, and administrative ease would also be beneficial.

Ease of Deployment and Customer Service: QlikView's deployment is typically on-premises, requiring extensive IT resources and often third-party support. However, it has a strong community backing. Zendesk's deployment is predominantly cloud-based, offering greater flexibility and easier scalability across various business needs. Customer support for both solutions is generally well-regarded, though Zendesk's varied deployment options are viewed as advantageous.

Pricing and ROI: QlikView's licensing is perceived as costly, with high initial and ongoing expenses, yet it justifies the investment by providing deep business insights. Zendesk's agent-based pricing is similarly expensive but yields a rapid ROI through improved support efficiency and customer satisfaction, presenting a worthwhile investment for customer-focused enterprises.

To learn more, read our detailed QlikView vs. Zendesk Report (Updated: December 2025).

QlikView vs. Zendesk

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

ROI

Sentiment score

6.4

QlikView ROI appears through time savings, decision-making improvements, and efficient deployment, despite licensing complexity impacting perception.

Sentiment score

6.0

Zendesk enhances productivity and efficiency, providing substantial ROI through team downsizing, seamless integration, and improved ticket management.

The biggest return on investment is the time saving for the customer.

For more quotes and insights, download the QlikView report

Managing Director at Hurricnae

I can tell you that we probably saved at least three employees full-time with the ticket management and the automation and the macros and the user follow-up being built in.

For more quotes and insights, download the Zendesk report

Consultant and Startup Founder at AimHi Enterprises

Time saved is definitely a benefit because it puts all of our tickets in one spot.

reviewer2795478

Technical Solutions Lead at a computer software company with 51-200 employees

I feel that Zendesk helped us set up our platform for providing support way faster than other platforms due to its easy configuration.

Filipe Abreu

Junior system analyst at Wevt clous

Customer Service

Sentiment score

6.1

QlikView's customer support is highly rated, with quick responses, a helpful community, and generally strong availability despite geographic factors.

Sentiment score

6.2

Zendesk is known for professional, responsive customer service with efficient tech support and valuable 24/7 availability for enterprise users.

I would rate the customer support a solid 10.

Managing Director at Hurricnae

I am totally satisfied with technical support from Qlik.

For more quotes and insights, download the QlikView report

Financial Controller with task of Business Intelligence Implementation at a wholesaler/distributor with 1,001-5,000 employees

There appears to be a lack of connection between the bot and the agents, making it feel scripted rather than helpful.

Technical Support Engineer/ QA at a computer software company with 11-50 employees

The technical support provided by Zendesk has been very satisfactory.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

Their support team from Zendesk is excellent, similar to what you have in Freshdesk.

Anita Orioma

Customer Success Manager at Mimshackworks Endeavors

Scalability Issues

Sentiment score

7.0

QlikView scales well with efficient resource management, but superior scalability features are found in Qlik Sense, requiring robust infrastructure.

Sentiment score

7.2

Zendesk adapts well for organizations, offering scalability and customization, though initial data handling and cost can pose challenges.

If you want better performance with a larger volume of data, you can simply add an additional server.

For more quotes and insights, download the QlikView report

Financial Controller with task of Business Intelligence Implementation at a wholesaler/distributor with 1,001-5,000 employees

We have not hit a peak or a turn yet that Zendesk has not been able to go with us or been able to grow with us in the process, change or pivot that the company is making.

Dimitri Cooper

Project Manager III at City of Union City Government

Zendesk can scale from very small companies to very large ones.

CEO at Etcetera Networks

Zendesk's scalability is excellent.

For more quotes and insights, download the Zendesk report

Technical Support Engineer/ QA at a computer software company with 11-50 employees

Stability Issues

Sentiment score

7.7

Users rate QlikView's stability highly, with issues mainly due to infrastructure or large data, resolved with hardware tweaks.

Sentiment score

7.8

Zendesk is generally stable and reliable, with rare outages, promptly communicated issues, and potential instability for larger groups.

No quotes available

For more quotes and insights, download the QlikView report

They are always informing us with a status update and an ETA, and the turnaround time is usually within the same day with no extended downtime that would cause a detriment to our company.

Dimitri Cooper

Project Manager III at City of Union City Government

Zendesk is quite stable; we experience major outages only once or twice a year, making it very reliable.

Technical Support Engineer/ QA at a computer software company with 11-50 employees

The stability has been quite reliable.

For more quotes and insights, download the Zendesk report

CEO at Etcetera Networks

Room For Improvement

QlikView needs a more intuitive interface, better scalability, integration, predictive analytics, and cost-effective licensing for improved user experience.

Zendesk users seek better UI navigation, integration, reporting, ticket management, and improvements in pricing, language support, speed, AI, and collaboration.

Managing Director at Hurricnae

It would be beneficial to have AI or ML features in QlikView.

For more quotes and insights, download the QlikView report

Financial Controller with task of Business Intelligence Implementation at a wholesaler/distributor with 1,001-5,000 employees

Zendesk could actually support HTML on the tickets so we could format our text better than the current options such as size, bold, italic, or underscored, because the text processing is too simple.

Filipe Abreu

Junior system analyst at Wevt clous

Zendesk is missing an AI aspect that could help provide quick answers based on the knowledge housed within the platform.

For more quotes and insights, download the Zendesk report

Technical Support Engineer/ QA at a computer software company with 11-50 employees

Zendesk is amazing, and because they are always working on a new upgrade or a new integration, they are very forward-thinking from an engineering perspective.

Dimitri Cooper

Project Manager III at City of Union City Government

Setup Cost

QlikView pricing is variable and can be costly, but strategic planning can maximize ROI for organizations.

Enterprise users find Zendesk costly but valuable for time savings, improved customer experience, and comprehensive data management.

The license cost per user or per year for QlikView is about 500 Euros annually.

Managing Director at Hurricnae

I would rate the pricing for QlikView as not cheap, but it is reasonable.

For more quotes and insights, download the QlikView report

Financial Controller with task of Business Intelligence Implementation at a wholesaler/distributor with 1,001-5,000 employees

It is not the cheapest solution nor the most expensive, but it provides value for money.

CEO at Etcetera Networks

The experience with pricing, setup cost, and licensing for Zendesk was quite expensive.

For more quotes and insights, download the Zendesk report

Consultant and Startup Founder at AimHi Enterprises

Valuable Features

QlikView offers powerful data analysis with dynamic dashboards, intuitive interface, and rapid visualization for enhanced business performance and insights.

Zendesk excels with ease of use, powerful integrations, customizable features, and robust APIs enhancing productivity and customer interaction.

The best features in QlikView are rapid development, the fact that I can do what I want in QlikView, and full control along with ease of use.

Managing Director at Hurricnae

Building metrics using simple language, similar to what you have in Excel, is what I have found most valuable in QlikView.

For more quotes and insights, download the QlikView report

Financial Controller with task of Business Intelligence Implementation at a wholesaler/distributor with 1,001-5,000 employees

It allows us to handle more support cases with fewer people due to its advanced artificial intelligence capabilities.

CEO at Etcetera Networks

Zendesk is way cheaper than other ITSM platforms such as ServiceNow, providing a good platform at a lower price so we could offer good support with a low budget for the license.

Filipe Abreu

Junior system analyst at Wevt clous

Being able to put response counters on certain tickets and have certain ones that are high priority and have a tighter SLA than lower priority items, being able to categorize them as a question versus an urgent request, and being able to bucket them as feature requests or product enhancements.

For more quotes and insights, download the Zendesk report

Consultant and Startup Founder at AimHi Enterprises

Categories and Ranking

QlikView

Ranking in Reporting

8th

Average Rating

8.2

Reviews Sentiment

7.3

Number of Reviews

163

Ranking in other categories

Embedded BI (5th)

Zendesk

Ranking in Reporting

10th

Average Rating

8.0

Reviews Sentiment

6.6

Number of Reviews

Ranking in other categories

CRM Customer Engagement Centers (4th), CRM (8th), Help Desk Software (4th), IT Service Management (ITSM) (6th), Sales Force Automation (4th), Knowledge Management Software (3rd), Community Platforms (1st), AI Customer Support (7th), AI IT Support (7th)

Mindshare comparison

As of January 2026, in the Reporting category, the mindshare of QlikView is 4.1%, up from 3.3% compared to the previous year. The mindshare of Zendesk is 1.1%, up from 0.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Reporting Market Share Distribution
Product	Market Share (%)
QlikView	4.1%
Zendesk	1.1%
Other	94.8%

Reporting

Featured Reviews

Rapid development and flexibility transform commercial decision-making processes

Managing Director at Hurricnae

In QlikView, I believe the improvement that should be made is to bring the costs down, as you'll have to be competitive with Power BI, aiming for at least a 30% reduction to stop the hemorrhaging to Power BI, considering that you're losing a lot of customers to Power BI. Reducing costs is the main improvement needed, as this is the biggest burden currently faced in the South African market, with Microsoft converting QlikView customers due to the perceived cost reduction. I am aware of several big corporations, such as Sanofi and Aspen Pharmacare, which have left QlikView due to cost issues.

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Macros and automation have streamlined workflows and reduced manual effort across support teams

Consultant and Startup Founder at AimHi Enterprises

The ability to communicate on the Zendesk ticket through the actual user software, so TOPs, would have been helpful. Somehow seeing a user's ticket history within our app would have been beneficial. That is the only thing that I do not think existed at the time that might have been helpful. Some people struggled with Zendesk, but it was always easy enough to show them how to use it and what they were missing. The only times we really had people report concerns about it was when they did not understand that it could do that or how to use it in that way.

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Comparison Review

it_user79932

Senior Manager - BI Head with 5,001-10,000 employees

Feb 4, 2015

Comparison of SAP BO, Tableau, QlikView, Cognos, Microsoft, OBIEE and Pentaho

1. SAP BO/BI Enterprise scalability Security Ease of use Semantic layer 2. Tableau Visualization Data discovery Turnaround time 3. IBM Cognos Enterprise scalability Security In-memory feature 4. MS BI - Flexibility 5. Pentaho - Open source but still enterprise grade 6. QlikView Data…

Read full review

Top Industries

By visitors reading reviews

Financial Services Firm

13%

Manufacturing Company

11%

Computer Software Company

Performing Arts

Manufacturing Company

Computer Software Company

Performing Arts

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

By reviewers
Company Size	Count
Small Business	73
Midsize Enterprise	36
Large Enterprise	76

By reviewers
Company Size	Count
Small Business	36
Midsize Enterprise	21
Large Enterprise	11

Questions from the Community

What do you like most about QlikView?

If you correctly use the product for your use cases, it provides value for money.

What is your experience regarding pricing and costs for QlikView?

I would rate the pricing for QlikView as not cheap, but it is reasonable.

What needs improvement with QlikView?

We are not using analytics features and possibly predictive analytics and forecasting features in QlikView, although they are available. QlikView is very flexible, but we are currently using only t...

What do you like most about Zendesk Support?

I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to ...

What is your experience regarding pricing and costs for Zendesk Support?

From what I recall, the experience with pricing, setup cost, and licensing for Zendesk was quite expensive and that is what prohibited us from expanding usage of it into more users and using more o...

What needs improvement with Zendesk Support?

As of right now, I have nothing that comes to mind as an improvement needed or a feature that could work differently or be enhanced. I think across the board, Zendesk is amazing, and because they a...

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Product Reports

QlikView

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Download Zendesk product report

Also Known As

No data available

Zendesk Support, Zendesk Guide, Zendesk Sell

Overview

QlikView is a Business Intelligence tool that allows you to keep tabs on all of your business-related information in a clean, clear, and easy to access database that is intuitive to build and simple to navigate. It is ideal for business owners who wish to improve overall output by creating the most productive system possible.

Qlik

Zendesk Support is intuitive, and it's built with support agents in mind. Everything they need lives in a single, dynamic help desk interface so it's easy to be productive and manage customer interactions.

Sample Customers

Canon, Gatorade, Amcor, Panasonic, Fila, Cambridge University Hospitals, Global Retail Bank, North Yorkshire Police department, Lanoo Group Publishers, and AonGroep Nederland.

Mailchimp, Tesco, Vimeo, Instacart, Mediaocean, Slack, Uber

QlikView vs. Zendesk