QlikView vs Zendesk comparison

"Data transforming with scripting, and the associative model that lets users browse data in an easy way, are the most valuable features."

"It's incredibly fast and can handle large volumes of data without slowing down our operations."

"This solution has simplified getting to and understanding our data, no matter where it is housed."

"E-T-L, The Extract, Transform, and Loading capabilities of QlikView make it a highly sophisticated self-service business intelligence tool for developers and analysts."

"It has user-friendly data visualization features, supporting our decision-making process with its business intelligence capabilities"

"The solution is fast."

"Scripting as per a customer's need, which is a pretty cool feature and not available in other tools."

"Easy to analyze data by click-through."

"I love how the tickets would auto-populate very quickly in Zendesk, especially when a call comes in."

"I found the user experience with vendors on Zendesk to be straightforward, especially when it comes to understanding and searching for specific tickets. The search and navigation tools are easy to use, and I haven't encountered any issues with delays or communication gaps in ticket resolutions."

"Zendesk Support has a lot of good APIs."

"The stability has been very good."

"The feature to move over my customer experience team tickets for different specialists is very valuable for my team."

"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."

"The initial setup is simple and straightforward."

"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."

"The user interface and ease of use takes a bit of a learning curve to pick up."

"For me, it is important to have a mix, what is the "view" and what is the "sense", Qlik Sense. They have two tools, but for me it is important to have only one tool, which combines the functions that we have from one side and the other side."

"Installation and deployment could be made easier and quicker."

"This solution would be improved with the inclusion of a feature that would allow us to add a common library of (our) commands used in load scripts and expressions, so with a keyword, we would get a drop down to select the command we are looking for, as opposed to the generic help."

"Though the initial setup phase is simple, when it comes to the integration with the custom systems, the configuration and the compatibility sometimes take some more time."

"QlikView certainly lacks in its ability to share visualizations or create visualizations easily."

"They could improve the update time."

"It is really old. We are moving towards converting everything into a Power BI environment. We want to have a self-service type of BI environment where different levels of users in organizations can log onto a portal and retrieve the data they need or get the necessary insights for decision-making that's important for them or their business unit. They have built a new version of QlikView called QlikSense, which probably competes with newer BI tools, such as Power BI, but they are far behind. That's why we are moving towards a newer tool that's easier to use and has more visualizations to represent the data."

"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."

"The solution itself wasn't easy to set up."

"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."

"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."

"The price of the solution should be reduced."

"The dashboard could be better."

"The solution could integrate better with QR codes from some websites such as Facebook."

"As per me, there arent much significant issues or areas for improvement with Zendesk, as my usage of it is limited. I appreciate its ability to organize tickets effectively based on tags, allowing me to easily gather and analyze customer feedback and requests."

"My firm got the product at a cheap price, but in general, I believe that the product is a bit costly."

"It's reasonably priced and falls on the more affordable side."

"QlikView is more expensive than one of its competitors."

"The setup costs for QlikView are fair as are the yearly maintenance fees. The licensing becomes a bit more expensive and requires some planning for onboarding."

"It has an annual license. It is expensive as compared to other competitive tools that do more for less. In South African rands, we pay about 100,000 to 200,000 a year."

"The platform's pricing is considered quite expensive, particularly given the dollar-based pricing."

"I rate QlikView's pricing a five out of ten."

"On a scale of one to ten, where one being low price and ten being high price, I rate pricing a four."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"The price is very competitive."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."

"From what I hear, Zendesk's pricing is a little expensive."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."