QlikView vs Zendesk comparison

QlikView and Zendesk cater to different business needs, with QlikView focused on business intelligence and Zendesk on customer relationship management. QlikView appears to have the upper hand in data analysis due to its powerful associative data model, while Zendesk stands out for its efficient customer support capabilities.

Features: QlikView's in-memory associative data model enables complex data analysis without predefined query paths. Its intuitive user interface facilitates easy navigation and data visualization. QlikView also incorporates an integrated ETL engine for effective data transformations. Zendesk offers a robust ticket management system with seamless integration capabilities with other platforms and a multitude of customization options for workflows. Its cloud-based infrastructure ensures reliability and flexibility, essential for scaling customer support operations.

Room for Improvement: QlikView can benefit from more intuitive interfaces and reduced IT dependency to enhance user-friendliness. Performance issues related to scalability, specifically tied to RAM, need addressing. Zendesk could improve its multi-channel communication integration for a more unified user experience. Enhancements in ticket merging, thread management, and administrative ease would also be beneficial.

Ease of Deployment and Customer Service: QlikView's deployment is typically on-premises, requiring extensive IT resources and often third-party support. However, it has a strong community backing. Zendesk's deployment is predominantly cloud-based, offering greater flexibility and easier scalability across various business needs. Customer support for both solutions is generally well-regarded, though Zendesk's varied deployment options are viewed as advantageous.

Pricing and ROI: QlikView's licensing is perceived as costly, with high initial and ongoing expenses, yet it justifies the investment by providing deep business insights. Zendesk's agent-based pricing is similarly expensive but yields a rapid ROI through improved support efficiency and customer satisfaction, presenting a worthwhile investment for customer-focused enterprises.