QlikView vs Zendesk comparison

"If you correctly use the product for your use cases, it provides value for money."

"We can scale it if we need to."

"It's incredibly fast and can handle large volumes of data without slowing down our operations."

"The initial setup is straightforward."

"The in-memory feature gives us better insight. It's also easy to drill down into the information and select information."

"The platform's most valuable feature is its associative data model. It allows me to discover hidden data and gain insights that are not immediately visible."

"Easy to analyze data by click-through."

"The most useful feature of QlikView for me is the QVD concept."

"Its agility and simplicity are the most valuable features. This tool is very user-friendly."

"One of the most valuable features is that Zendesk gives you a lot of configurability, and a lot of leeway in terms of customizing the look and theme. Zendesk offers you the facility to design your own landing page, as well as the look and feel of the entire knowledge base. At the same time, they offer themes that you can simply purchase and implement. Either way, it can really be turned into the right look and feel of the knowledge base required by our company, which is very important—if you have a bland-looking page, most of the time, people will lose interest. Zendesk also allows you to test the customizations before you publish it. It gives you a sandbox location where you can test everything new that you're trying to create and publish, which is very interesting."

"The initial setup is simple and straightforward."

"The product offers very good management. It has a great ability to assign tickets based on content."

"The most valuable features of Zendesk Support are collaboration, reports, and a self-service portal. The customer and team can see all the information needed from the portal."

"It is a scalable solution."

"One of the most valuable features is the ease of use. If you take the standalone product, it is so easy to use, but if you want a tailor-made Zendesk Guide, you can't do it yourself. However, you can use a template that already exists—they have a lot, and they're very cheap, around 300-400 euros—and use it on all your brands. It's a very easy product to use."

"The most valuable feature is the trackability of incoming requests. The system keeps a comprehensive history of work requests, making it a useful tool for our internal processes."

"If a user wanted to see something not included in the application the new object had to be created by a power user or developer because Qlik view's scripting has somewhat of a learning curve."

"Installation and deployment could be made easier and quicker."

"More/newer visualisation components need to be added."

"It is really old. We are moving towards converting everything into a Power BI environment. We want to have a self-service type of BI environment where different levels of users in organizations can log onto a portal and retrieve the data they need or get the necessary insights for decision-making that's important for them or their business unit. They have built a new version of QlikView called QlikSense, which probably competes with newer BI tools, such as Power BI, but they are far behind. That's why we are moving towards a newer tool that's easier to use and has more visualizations to represent the data."

"The pricing is high."

"Improvement in collaboration, between that and publishing of reports and publishing of models."

"Improvements are required in the hide and unhide functionality that falls under the layout container feature that has been used in my company in recent times."

"Although Qliktech's road map clearly states that QlikView has a long way to go, most of the R&D effort seems to be benefiting Qlik Sense."

"The dashboard could be better."

"The price of the solution should be reduced."

"The data you get when logged in to Zendesk Support differs from the data you get when you programmatically query Zendesk Support through its API because of a sync time delay."

"Sometimes if there was a way to just flag the actual issue out of those email chains - that would be really helpful."

"The solution itself wasn't easy to set up."

"Zendesk Guide could be improved by allowing us to put our assets in one location. What happens now for each article, for example, is we have to upload the images for that article to that location, so the image reuse is still not something that they have perfected. If they could allow us to update all the images in one location, and then pull the image from there, it would be easier when working on Multibrand projects. There are no Multibrand updates available—we have to update each brand manually. For my company, I have come up with an API tool which allows me to push the content to multiple brands together, but if you don't have something like that, you have to manually do it."

"There is always a network issue with Zendesk. But we don’t know whether it is managed. The network issue is that when I call, it does not let us."

"It needs to improve in terms of its flexibility, price, and installation."

"Qlik is fairly high in terms of pricing."

"It is quite expensive, rating at around nine out of ten on a cost scale."

"QlikView is more expensive than one of its competitors."

"I rate the product's pricing a three out of ten."

"It is not very expensive. I think it it is on par with other similar products on the market."

"It has an annual license. It is expensive as compared to other competitive tools that do more for less. In South African rands, we pay about 100,000 to 200,000 a year."

"The pricing is moderate, in the medium price range."

"It's reasonably priced and falls on the more affordable side."

"From what I hear, Zendesk's pricing is a little expensive."

"We pay for the solution on a yearly basis and my understanding is that the cost is about $30,000. That's the cost for 24 to 25 agents."

"There are different plans that are offered. We are using the entry-level plan. The overall price of the solution should be reduced. The price is too high."

"The price is very competitive."

"You have to pay extra for better support. So it's not only the license that you pay for, but you have to pay extra for the support as well."

"Zendesk's licensing is not cheap. For Enterprise, we are paying $200 per agent. It's a per-month cost, so it's pretty steep. There are some services you need to pay extra for. For example, with Zendesk Guide, we had to buy the most expensive offering in order to get Multibrand and everything. We also had to pay a lot of money for themes."