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QuickBase vs ServiceNow comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 17, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
7.1
QuickBase delivers significant financial benefits by reducing costs, increasing productivity, improving efficiency, and enhancing business visibility.
Sentiment score
6.9
ServiceNow enhances efficiency, reduces costs, and improves ROI with automation and streamlined processes, providing long-term organizational value.
The return on investment is good when implementing for ourselves and for other clients.
 

Customer Service

Sentiment score
7.8
QuickBase customer service excels in quick technical support with extensive resources, despite limited weekend support and occasional delays.
Sentiment score
7.0
ServiceNow's customer service is generally praised, but technical support experiences vary and rely on community resources.
Technical support is really good, and I would rate it a nine out of ten.
The support is exemplary and deserves a perfect rating.
Most of the support comes from partners, and customers heavily rely on them.
I have contacted them four to five times over the past two years, and they have been quite helpful.
 

Scalability Issues

Sentiment score
7.7
QuickBase is highly scalable, efficiently managing growth in users and data, with strong support for expanding applications.
Sentiment score
7.4
ServiceNow is highly scalable, integrates well with systems, and offers flexibility, making it ideal for diverse organizations.
Quick Base has high potential to scale.
It is capable of vertical scaling with no issues.
 

Stability Issues

Sentiment score
7.8
QuickBase is stable with minor disruptions, rated highly by users for reliability and timely maintenance communication.
Sentiment score
7.7
ServiceNow is highly stable with minimal disruptions, often due to external factors, offering reliable SaaS performance and support.
ServiceNow is already a stable tool.
ServiceNow is stable enough.
 

Room For Improvement

QuickBase requires better customization, UI, mobile experience, improved reporting, integrations, security, formulas, training, APIs, and cost management.
ServiceNow users seek improvements in interface, navigation, pricing, documentation, mobile functionality, support, updates, and third-party integrations.
The introduction of hooks would allow for easier deployment elsewhere, such as GitHub.
There is a need for bug or error tracking in ServiceNow.
Their customer support could make it a great solution, not just product support but also their relationship with partners and training initiatives in different regions.
There are sometimes challenges with the portal being a bit confusing for new users.
 

Setup Cost

Enterprise buyers appreciate QuickBase's flexible pricing, but costs rise with users; negotiating tailored solutions is advised for large enterprises.
ServiceNow's pricing is higher than competitors, suited for large enterprises but challenging for smaller companies due to cost complexity.
Pricing could be cheaper.
ServiceNow's pricing can be justified if more functionality is required.
ServiceNow is expensive for all regions.
 

Valuable Features

QuickBase provides code-free app creation, customization, and efficient data management, enhancing operational efficiency with PaaS capabilities and API integrations.
ServiceNow excels in customization, integration, and user-friendliness, offering versatile workflows, ITIL processes, and strong community support.
One of the valuable features of Quick Base is its ability to function as a content management system without the need for SQL.
ServiceNow provides a wide range of functionality, covering all the necessary modules, unlike Jira which is primarily for IT.
Automation capabilities are impressive, bolstered by a vast repository of out-of-the-box connectors and plugins that facilitate integration with various applications worldwide.
The most valuable features of ServiceNow for me are its ticketing and reporting capabilities.
 

Categories and Ranking

QuickBase
Ranking in Rapid Application Development Software
16th
Average Rating
9.0
Reviews Sentiment
7.4
Number of Reviews
75
Ranking in other categories
Low-Code Development Platforms (12th), Employee Time Tracking Software (2nd)
ServiceNow
Ranking in Rapid Application Development Software
2nd
Average Rating
8.6
Reviews Sentiment
6.9
Number of Reviews
217
Ranking in other categories
Help Desk Software (1st), IT Asset Management (1st), IT Service Management (ITSM) (1st), No-Code Development Platforms (1st)
 

Mindshare comparison

As of April 2025, in the Rapid Application Development Software category, the mindshare of QuickBase is 1.2%, down from 1.3% compared to the previous year. The mindshare of ServiceNow is 11.0%, up from 10.0% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Rapid Application Development Software
 

Featured Reviews

Daniel Ream - PeerSpot reviewer
Reliable, user-driven platform, that is scalable
I would highly recommend working closely with QuickBase and taking advantage of their subcontractors who specialize in building QuickBase apps. QuickBase does a great job of connecting potential users with these subcontractors. However, I would also advise tempering expectations and being aware that building and customizing applications in QuickBase takes time. It is a user-driven platform, so it requires investment and effort to create meaningful solutions. I would rate QuickBase a ten out of ten. I believe that if implemented properly, QuickBase can provide immense value to any organization. It can be used for various purposes such as managing purchase orders, tracking change orders, and monitoring project metrics. By using QuickBase as a central hub, it becomes a reliable and trustworthy source for project-related information. This ability to consolidate and organize data makes it an invaluable tool. Moreover, any solution that helps transform information from individual knowledge into a structured database is undoubtedly a worthwhile investment.
Somnath Kand - PeerSpot reviewer
Custom integration and reporting lead to efficient ticket management
There is a need for bug or error tracking in ServiceNow. Although there are child incidents or tickets, tracking primary issues or bugs within enhancements is not present. The reporting features in the new portal could be more user-friendly. While it provides options to minimize chart and image sizes, actual implementation doesn't always reflect these changes.
report
Use our free recommendation engine to learn which Rapid Application Development Software solutions are best for your needs.
848,989 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Educational Organization
76%
Computer Software Company
3%
Financial Services Firm
2%
Healthcare Company
2%
Educational Organization
27%
Computer Software Company
10%
Financial Services Firm
10%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about QuickBase?
The most valuable feature of QuickBase is its dynamic form capabilities. These forms allow backend automation, making tasks like updating data based on specific conditions much easier.
What is your experience regarding pricing and costs for QuickBase?
Pricing could be cheaper. I rate it around a seven out of ten. Mainly larger companies use it, which influences the pricing structure.
What needs improvement with QuickBase?
The user interface of Quick Base is complex. It can be difficult to navigate, and ideally, it should be simplified to facilitate use by anyone, not just certified individuals. There is room for imp...
Which solution is better for developing non-ITSM applications: OutSystems or Service Now?
The short answer is that OutSystems is far better for 2 main reasons. Firstly, with Service Now you are locked into that platform for good. The business model is to lock in and then keep pumping th...
Would you choose ServiceNow over Microsoft PowerApps?
Hi Netanya, I will choose ServiceNow because ServiceNow is a very good tool compared to Microsoft PowerApp. Because ServiceNow has a very strong module (Performance Analysis) reporting which will ...
What do you like most about ServiceNow?
The solution has a user-friendly interface.
 

Comparisons

 

Also Known As

Quick Base, TSheets
No data available
 

Overview

 

Sample Customers

Procter & Gamble, Tesla, Norwegian Cruise Line, Google, Metso, Agero, Kayak, PTC, Patra Corp, TomTom, Southwest Airlines, FedEx Office
AAA, AstraZeneca, Becton, Dickinson and Company, Broadcom, Christus Health, Epicor, Equinix, GE Capital, Intuit, KPMG, Loyola Marymount University, OshKosh, Quantas, RedHat, Royal Bank of Scotland, Swiss Re, U.S. Department of Energy, Safeway, Yale University, and Zillow    
Find out what your peers are saying about QuickBase vs. ServiceNow and other solutions. Updated: April 2025.
848,989 professionals have used our research since 2012.