We performed a comparison between QuickBase and ServiceNow based on real PeerSpot user reviews.
Find out in this report how the two Rapid Application Development Software solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI."QuickBase is an excellent product and it is very easy to get support."
"There's a lot of stability in QuickBase...I really appreciate the processing part of QuickBase, especially considering how we're able to get information in real time instead of having to wait."
"It provides a well-organized method for overseeing everything, especially considering the remote work aspect."
"I run my own business and the solution allows me to invoice and pay for additional resources. It has helped me in terms of invoicing, quoting, and doing recruitment measures."
"It has superb ease of use and no code needed to create and build apps and databases."
"I am impressed with the product's automation which makes everything easy."
"It is low-code. We are able to go in and create apps quickly. It is very helpful for the size of our company. We're a mid-size company, and at this moment, we don't need anything externally. We don't have to go out and consult a consulting firm to build something from the ground up. So, the ease of that and being able to get development quickly up and running has been good for us."
"This solution has provided for Rapid deployment of data collection tools, replacing spreadsheets with near real-time data."
"ServiceNow is great. You can download the data into Excel and you can basically create reports. It's very flexible."
"The biggest feature is that it is cloud-based, so it's always updated, it's always current. We don't have to worry about patches, revisions. We're always working with the latest version."
"It is a very promising product. They have a new release every six months. They're investing quite a lot, and you can do many creative things with the product. If you know how it works, you can have stricter rules in the product."
"The feature that I have found most valuable from ServiceNow is the ability to assign sub-tasks to different teams, including problem tickets and the regular and chain tasks."
"It is easily configurable and has a good developer society online, available for any issues from the backend."
"You can have it installed and up and running within hours if you know what you're doing. Time to market would be one of the main things to consider."
"The Idea Portal and the PPM platform are most valuable. Their out-of-the-box dashboards and reporting are fantastic. I use them almost on a weekly basis. I have developed a couple of PMO dashboards for reporting. It is user-friendly. Everything is done through a navigation bar, and it makes things a lot easier that way."
"I like that it's always up and running."
"When learning QuickBase, I noticed a shift in its cost structure. It operated on a cost-efficient model tied to the number of users, with invoicing based on applicants."
"Access to more standard default layouts and sample builds would be useful, and access to more training on use and flexibility."
". For example, we need a third-party to create and save a document in PDF, MS Word, or MS Excel format. The document saving capability is probably the feature that we most often have to procure from an outside provider."
"The dashboard is not organized."
"This rule: The Maximum is 60 rules. We need to provide more in order to improve."
"Whenever we do onboarding, or we get new employees, there tends to be a delay of not just a week but a couple of weeks, and sometimes even a few weeks of being able to see certain new employees in the system."
"They could enhance the ability to link records between tables directly without the need for additional automation to increase space and time."
"I would like the product to add more working processes."
"The solution could improve by being more stable."
"Its stability and pricing need improvement."
"It would be nice if we could, with some specific access rights, move histories from one squad to another, as they generate dependencies or duplicate or flag them."
"From an HR standpoint, if users can have a very integrated onboarding or offboarding process between ServiceNow and Workday, then it can give a very good employee experience."
"The user interface could be much improved, and the developer tools and sets can be improved greatly, they are lacking."
"Creating service catalog forms could be made easier."
"There is a need to learn scripting because as in the case of all the ITSM tools, scripting is needed for customization. If you're not very comfortable with scripting, then you may feel that you cannot do everything in ServiceNow without learning scripting."
"The product’s standard user experience is not the best."
QuickBase is ranked 16th in Rapid Application Development Software with 74 reviews while ServiceNow is ranked 4th in Rapid Application Development Software with 212 reviews. QuickBase is rated 9.0, while ServiceNow is rated 8.4. The top reviewer of QuickBase writes "Reliable, user-driven platform, that is scalable". On the other hand, the top reviewer of ServiceNow writes "A stable and scalable solution that has excellent features and is useful for collecting data and building KPIs". QuickBase is most compared with Microsoft Power Apps, Sales Creatio, Oracle Fusion Service, OutSystems and Mendix, whereas ServiceNow is most compared with BMC Helix ITSM, Microsoft Power Apps, Pega BPM, Appian and IBM Maximo. See our QuickBase vs. ServiceNow report.
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