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Rapid7 InsightCloudSec vs ServiceNow IT Operations Management comparison

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Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

Sentiment score
8.9
IBM Turbonomic's customer service is praised for prompt, knowledgeable support and efficient issue resolution, maintaining high overall satisfaction.
No sentiment score available
Rapid7 InsightCloudSec offers various support options, though some users find responses slow and lack a local Indian center.
Sentiment score
7.2
ServiceNow IT Operations Management support is generally prompt and knowledgeable, but some users seek better documentation and faster resolutions.
They have excellent support with internal Slack channels and are directly reachable through Teams.
 

Room For Improvement

Sentiment score
6.0
IBM Turbonomic needs an updated user interface, enhanced reporting, better documentation, and improved integration with third-party tools.
Sentiment score
4.9
Rapid7 InsightCloudSec needs better support, intuitive UI, improved documentation, and enhanced integration for seamless user experience and management.
Sentiment score
6.0
ServiceNow IT Operations Management is costly, complex to deploy, with limited features, difficult integrations, and needs UI, AI, and performance improvements.
A couple of modules are missing when compared to other providers, specifically related to some IAM.
 

Scalability Issues

Sentiment score
8.0
IBM Turbonomic scales effectively, managing large environments and thousands of virtual machines with flexible licensing and strong support.
Sentiment score
8.5
Rapid7 InsightCloudSec scales well but requires AWS/Azure integration and improved Kubernetes configuration; rated 6.5 out of 10.
Sentiment score
8.4
ServiceNow IT Operations Management is highly scalable, allowing easy expansion, with seamless user addition but potential network integration complexities.
 

Setup Cost

No sentiment score available
IBM Turbonomic offers flexible, cost-effective pricing, with significant savings over additional VMware hosts; negotiate for tailored deals.
No sentiment score available
No sentiment score available
ServiceNow IT Operations Management provides customizable, premium pricing based on customer needs, making it a comprehensive but expensive solution.
 

Stability Issues

Sentiment score
8.7
IBM Turbonomic is highly stable, with minor issues quickly resolved, maintaining strong performance and reliable recovery from disruptions.
Sentiment score
6.8
Rapid7 InsightCloudSec is stable and reliable, with improved performance over on-prem, though the interface may be slow.
Sentiment score
8.6
ServiceNow IT Operations Management is highly stable and reliable, generally rated between seven and nine out of ten.
 

Valuable Features

Sentiment score
8.2
IBM Turbonomic enhances IT efficiency through automation, resource optimization, workload management, integration, and efficient cost-performance balance.
Sentiment score
8.5
Rapid7 InsightCloudSec enhances cloud security with real-time threat detection, centralized visibility, compliance support, and integration-friendly features.
Sentiment score
8.6
ServiceNow IT Operations Management excels in asset discovery, service mapping, user-friendly interface, scalability, and efficient tracking, reducing costs.
It has powerful API calls for collecting data from the cloud, which stands out when compared to other solutions.
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.6
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (3rd), Cloud Analytics (1st), Cloud Cost Management (1st)
Rapid7 InsightCloudSec
Ranking in Cloud Management
33rd
Average Rating
7.2
Reviews Sentiment
7.5
Number of Reviews
5
Ranking in other categories
Cloud Security Posture Management (CSPM) (27th), Cloud-Native Application Protection Platforms (CNAPP) (23rd)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
7.7
Number of Reviews
38
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (7th), AIOps (4th)
 

Featured Reviews

SubashSubbiah - PeerSpot reviewer
It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking
The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.
Chenna Vemula - PeerSpot reviewer
Enhances security posture with cost efficiency and powerful APIs
We have been using it for almost four years. We are one of the top first customers who implemented it. It's a cloud security solution With this tool, we have a neat security posture at least in terms of securing our environment. It helps us handle all the misconfigurations, and we do day-to-day…
Archana Menon - PeerSpot reviewer
Easy to use and has great orchestration and automation capabilities
The solution's initial setup is straightforward. Complexity always comes when the company requirements are added. There is a reason why ServiceNow is a market leader. If they would also bring in the complex nature like their peers, force companies to stick to out-of-the-box all the time, and bring in product customizations or product revisions, which would force other users not to use customization, then it would not stay like that. ServiceNow should not go the same route as other vendors and restrict their products from being scaled up or scaled down.
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Top Industries

By visitors reading reviews
Financial Services Firm
16%
Computer Software Company
14%
Manufacturing Company
11%
Government
5%
Computer Software Company
14%
Manufacturing Company
11%
Insurance Company
8%
Retailer
8%
Financial Services Firm
16%
Computer Software Company
13%
Manufacturing Company
12%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about Rapid7 InsightCloudSec?
The tool provides centralized visibility through dashboards and alerts, allowing customers to receive reports on clou...
What is your experience regarding pricing and costs for Rapid7 InsightCloudSec?
Companies generally buy this tool because the pricing is not that high. ICS's pricing is still per the market standar...
What needs improvement with Rapid7 InsightCloudSec?
I had to patch a problem with taints on our nodes in our AKS cluster. I had to write a custom patch to get Rapid7 to ...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expen...
What needs improvement with ServiceNow IT Operations Management?
The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of ev...
 

Also Known As

Turbonomic, VMTurbo Operations Manager
DivvyCloud
ServiceNow ITOM
 

Learn More

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Interactive Demo

Demo not available
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Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery
servicenow, TransAlta, NATS, Symantec
Find out what your peers are saying about Rapid7 InsightCloudSec vs. ServiceNow IT Operations Management and other solutions. Updated: October 2024.
816,406 professionals have used our research since 2012.