Rapid7 InsightCloudSec vs ServiceNow IT Operations Management comparison

Rapid7 InsightCloudSec vs. ServiceNow IT Operations Management

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IBM Turbonomic

Featured Reviews

SubashSubbiah

Assistant Consultant at a tech services company with 10,001+ employees

Dec 10, 2022

It can tell us where performance is lagging on the hardware layer, but the reporting on the application layer is lacking

The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer. I would like them to add some apps for physical device load resourcing and physical-to-virtual calculation. It gives excellent recommendations for the virtual layer but doesn't have the capabilities for physical-to-virtual analysis. Automated deployment is something else they could add. Some built-in automation features are helpful, but we aren't effectively using a few. We want a few more automated features, like autoscaling and automatic performance optimization testing would be useful.

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Priynk Pathak

Cyber Security - Cloud Platform Security Engineer at FIL

Nov 10, 2023

Offers workload protection for Kubernetes and container security

We use Rapid7 InsightCloudSec as a CSPM tool. The tool's most valuable feature is workload protection for Kubernetes and container security. It has agents that identify bugs or lack of security on runtime containers. The tool needs to improve its documentation. I have been using the product…

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VivekSaini

IT Consultant at Aon Corporation

Nov 22, 2022

A very capable solution that includes a valuable, user-friendly workflow management tool

Our company has forty team members who use the solution for change management, problem management, and our intake process. We use the workflow management tool for several provisions. For example, a requester creates the request, it goes to the floor for approval, and then it automatically connects…

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"In our organization, optimizing application performance is a continuous process that is beyond human scale. We would not be able to do the number of actions that Turbonomic takes on a daily, weekly, and monthly basis. It is humanly impossible with the little micro adjustments that it can make. That is a huge differentiator. If you just figure each action could take anywhere very conservatively from five to 10 minutes to act upon, then you multiply that out by thousands of actions every month, it is easily something where you could say, "I am saving a couple of FTEs.""

"The solution has a good optimization feature."

"We can manage multiple environments using a single pane of glass, which is something that I really like."

"Turbonomic has helped optimize cloud operations and reduced our cloud costs significantly. Overall, we are at about 40 percent savings, and we spend about three million a year just in Azure. It reduces the size of the VMs, putting them into the right template for usage. People don't realize that you don't have to future-proof a virtual machine in Azure. You just need to build it for today. As the business or service grows, you can scale up or out. About 90 percent of all the costs that we've reduced has been from sizing machines appropriately."

"The feature for optimizing VMs is the most valuable because a number of the agencies have workloads or VMs that are not really being used. Turbonomic enables us to say, 'If you combine these, or if you decide to go with a reserve instance, you will save this much.'"

"The primary features we have focused on are reporting and optimization."

"Rightsizing is valuable. Its recommendations are pretty good."

"The biggest value I'm getting out of VMTurbo right now is the complete hands-off management of equalizing the usage in my data center."

More IBM Turbonomic pros

"I find the security frameworks and security tools valuable. I think they're good in the infrastructure of the code security. They are also good at threat protection."

"The tool provides centralized visibility through dashboards and alerts, allowing customers to receive reports on cloud vulnerabilities and security posture. Rapid7 InsightCloudSec provides customers with a robust understanding of cloud security."

"The tool's most valuable feature is workload protection for Kubernetes and container security. It has agents that identify bugs or lack of security on runtime containers."

"Agentless scanning is a possible use with Rapid7 InsightCloudSec."

"It runs every hour and has been reliable since I started."

"ITOM communicates information about incidents and maintains them. It handles tickets change, manages service networks, and reduces IT service downtime for the organization."

"I like the solution due to the fact that it's scalable."

"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."

"The dashboard maintenance is very good, and the tool doesn't get stuck."

"The solution is very capable and user friendly."

"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."

"It is a product that is familiar for a lot of users."

"It is flexible. You can tune it, more or less, as you want."

More ServiceNow IT Operations Management pros

Cons

"The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."

"The way it handles updates needs to be improved."

"It sometimes does get false positives. Sometimes, it'll move something when it really wasn't a performance metric. I've seen it do that, but it's pretty much an automated tool for performance. We've only got about 500 virtual machines, so lots of times, I'm able to manage it physically, but it's definitely a nice tool for a larger enterprise that might be managing 2,000 or 3,000 virtual machines."

"They could add a few more reports. They could also be a bit more granular. While they have reports, sometimes it is hard to figure out what you are looking for just by looking at the date."

"If they would educate their customers to understand the latest updates, that would help customers... Also, there are a lot of features that are not available in Turbonomic. For example, PaaS component optimization and automation are still in the development phase."

"The automation area could be improved, and the generic reports are poor. We want more details in the analysis report from the application layer. The reports from the infrastructure layer are satisfactory, but Turbonomic won't provide much information if we dig down further than the application layer."

"After running this solution in production for a year, we may want a more granular approach to how we utilize the product because we are planning to use some of its metrics to feed into our financial system."

"It would be good for Turbonomic, on their side, to integrate with other companies like AppDynamics or SolarWinds or other monitoring softwares. I feel that the actual monitoring of applications, mixed in with their abilities, would help. That would be the case wherever Turbonomic lacks the ability to monitor an application or in cases where applications are so customized that it's not going to be able to handle them. There is monitoring that you can do with scripting that you may not be able to do with Turbonomic."

More IBM Turbonomic cons

"They didn't have any documentation on how to patch it."

"Rapid7 InsightCloudSec could be better at showing dashboards for virtual firewalls and appliances. Compared to other solutions like Palo Alto, this area is not as good. So, they should work on improving this for virtual devices."

"There are a lot of other solutions in the market, not only providing the features of a CSPM, but also CNAPP."

"Technical support could be better. It could also be easier, more user-friendly, and intuitive. The API keys aren't easy to understand, and the cloud layouts aren't intuitive and user-friendly. We should be able to integrate IM governance and APIs into non-compliant workloads like legacy solutions."

"The tool needs to improve its documentation."

"There is room for improvement in the stability of ServiceNow."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"The pricing is high."

"There is a slower learning curve associated with the tool's scripting part. It is also not cheap."

"ServiceNow IT Operations Management could be improved by providing more user customization options."

"The solution’s licensing cost could be improved."

"The solution's subscription model could be improved."

"I advise others not to customize a lot while using the solution."

More ServiceNow IT Operations Management cons

Pricing and Cost Advice

"Price is a big one. VMTurbo was very competitively priced."

"We felt the pricing was very fair for the product. It is in no way prohibitive for larger deployments, unlike other similar product on the market."

"IBM Turbonomic is an investment that we believe will deliver positive returns."

"It's worth the time and money investment if you can afford it."

"I'm not involved in any of the billing, but my understanding is that is fairly expensive."

"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."

"I don't know the current prices, but I like how the licensing is based on the number of instances instead of sockets, clusters, or cores. We have some VMs that are so heavy I can only fit four on one server. It's not cost-effective if we have to pay more for those. When I move around a VM SQL box with 30 cores and a half-terabyte of RAM, I'm not paying for an entire socket and cores where people assume you have at least 10 or 20 VMs on that socket for that pricing."

"When we have expanded our licensing, it has always been easy to make an ROI-based decision. So, it's reasonably priced. We would like to have it cheaper, but we get more benefit from it than we pay for it. At the end of the day, that's all you can hope for."

More IBM Turbonomic pricing and cost advice

"Companies generally buy this tool because the pricing is not that high."

"We're doing an annual subscription. There are additional expenses, but not within the confines of this platform."

"It has different subscription models."

"The solution is costly compared to the products offered by its competitors."

"The pricing is high and may be excluding the small to medium-sized enterprise businesses."

"The cost of ServiceNow is much higher."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"There are additional costs, you have to pay more for everything."

"The price of ServiceNow IT Operations Management is expensive."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

More ServiceNow IT Operations Management pricing and cost advice

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814,649 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

11%

Healthcare Company

Computer Software Company

15%

Manufacturing Company

11%

Insurance Company

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

12%

Energy/Utilities Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?

It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...

What needs improvement with Turbonomic?

The implementation could be enhanced.

What is your primary use case for Turbonomic?

We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...

What do you like most about Rapid7 InsightCloudSec?

The tool provides centralized visibility through dashboards and alerts, allowing customers to receive reports on clou...

What is your experience regarding pricing and costs for Rapid7 InsightCloudSec?

Companies generally buy this tool because the pricing is not that high. ICS's pricing is still per the market standar...

What needs improvement with Rapid7 InsightCloudSec?

I had to patch a problem with taints on our nodes in our AKS cluster. I had to write a custom patch to get Rapid7 to ...

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expen...

What needs improvement with ServiceNow IT Operations Management?

The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of ev...

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Product Reports

IBM Turbonomic

Download IBM Turbonomic product report

Rapid7 InsightCloudSec

Download Rapid7 InsightCloudSec product report

ServiceNow IT Operations Management

Download ServiceNow IT Operations Management product report

ServiceNow IT Operations Management report

Also Known As

Turbonomic, VMTurbo Operations Manager

DivvyCloud

ServiceNow ITOM

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Rapid7

ServiceNow

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ServiceNow

Overview

IBM Turbonomic is a performance and cost optimization platform for public, private, and hybrid clouds used by companies to assure application performance while eliminating inefficiencies by dynamically resourcing applications through automated actions.

IBM Turbonomic leverages AI to continuously analyze application resource consumption, deliver insights and dashboards, and make real-time adjustments. Common use cases include cloud cost optimization, cloud migration planning, data center modernization, FinOps acceleration, Kubernetes optimization, sustainable IT, and application resource management. By integrating with various cloud platforms, on-premise infrastructures, and containers, IBM Turbonomic provides a holistic view of the environment, ensuring that resources are allocated efficiently.

The solution is designed to support complex IT environments, offering actionable insights and automated actions that help IT teams proactively manage application performance and infrastructure resources. Turbonomic customers report an average 33% reduction in cloud and infrastructure waste without impacting application performance, and return-on-investment of 471% over three years.

IBM Turbonomic manages resources across hybrid and on-premises data centers to ensure efficiency and financial impact awareness. It automates resource allocation, balances memory dynamically, and provides robust performance metrics. Users benefit from its ability to prevent resource starvation and offer cost-saving recommendations through continuous management. Executive Dashboards provide insights for cost justification and resource management, making IT operations simpler with AI-driven automation and actionable recommendations.

What are the most important features of IBM Turbonomic?

Automated Resource Allocation: Dynamically allocates resources for optimal performance.
Dynamic Memory Balancing: Adjusts memory allocation to prevent resource shortages.
Right-Sizing: Sizes VMs accurately for Azure and on-prem environments.
Single Platform Management: Manages resources across hybrid and on-premises data centers.
Proactive Performance Optimization: Continuously optimizes performance to prevent issues.
Kubernetes Support: Enhances container management with robust support.
Cost-Saving Recommendations: Provides actionable tips for reducing expenses.

What benefits should users look for in IBM Turbonomic reviews?

Cost Reduction: Helps minimize expenses through efficient resource management.
Performance Improvement: Enhances application performance by preventing resource starvation.
Detailed Insights: Offers comprehensive analytics to justify costs and resource utilization.
Simplified IT Processes: Uses AI automation to streamline operations.

IBM Turbonomic is implemented across multiple industries, including finance for optimizing peak payroll processing, IT for enhanced virtual server management, and healthcare for reliable performance monitoring. Organizations benefit from its robust automation, ensuring maximum efficiency and cost savings.

Rapid7 InsightCloudSec is a comprehensive CSPM tool catering to cloud security across Docker and Kubernetes workloads, ensuring rigorous data classification and protection, focusing on AWS and Azure platforms.

Organizations leverage Rapid7 InsightCloudSec for securing cloud environments, integrating smoothly into Kubernetes settings for extensive security oversight. This tool addresses data protection with governance and access controls, providing centralized visibility and alert mechanisms. Users depend on its threat detection capabilities, easing data security management on AWS and Azure. The platform integrates automated processes and agentless scanning to foster an understanding of cloud security dynamics. Enhancements in CNAPP management and more intuitive interfaces could further streamline its use.

What are the most important features of Rapid7 InsightCloudSec?

Security Frameworks: Offers structured systems to enforce security policies across cloud environments.
Agentless Scanning: Provides insights without deploying agents, simplifying operations.
Automation: Streamlines routine security tasks, enhancing efficiency.
Centralized Visibility: Uses dashboards and alerts for comprehensive monitoring.
Vulnerability Management: Identifies threats with a comprehensive database.

What ROI should users look for in reviews?

Improved Data Security: Enhanced protection across multiple cloud platforms.
Compliance Facilitation: Helps meet regulatory standards effortlessly.
Operational Efficiency: Reduces workload with automation and intuitive tools.
Threat Prevention: Proactively manages vulnerabilities.

In financial sectors, Rapid7 InsightCloudSec is critical for safeguarding sensitive information and ensuring compliance. Healthcare industries use it to protect patient data, adhering to strict regulatory standards. E-commerce businesses appreciate its ability to secure transaction data while maintaining service availability through reliable threat detection and mitigation strategies.

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.

Fannie Mae, 3M, PizzaHut, Spotify, Autodesk, Discovery

servicenow, TransAlta, NATS, Symantec

Rapid7 InsightCloudSec vs. ServiceNow IT Operations Management