Rocket Exceed TurboX vs Zoho Assist comparison

Rocket Software and Zoho are both solutions in the Remote Access category. Rocket Software is ranked #18, while Zoho is ranked #24 with an average rating of 9.0. Rocket Software holds a 3.0% mindshare in VUS, compared to Zoho’s 0.4% mindshare. Additionally, 100% of Rocket Software users are willing to recommend the solution, compared to 100% of Zoho users who would recommend it.

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Executive SummaryUpdated on Aug 7, 2024

Zoho Assist and Rocket Exceed TurboX are remote support and management tools used by businesses to streamline IT operations. Zoho Assist appears more favorable due to its customer support and ease of use, whereas Rocket Exceed TurboX stands out for advanced features and overall performance.

Features: Zoho Assist offers remote desktop access, unattended access, and cross-platform support. Rocket Exceed TurboX provides robust session recording, comprehensive reporting tools, and extensive integration options.

Room for Improvement: Zoho Assist needs better session transfer, more detailed reporting, and minor incremental improvements. Rocket Exceed TurboX requires a more intuitive setup, improved customer training resources, and enhanced usability.

Ease of Deployment and Customer Service: Zoho Assist is easy to deploy with reliable, timely customer service. Rocket Exceed TurboX, despite complex initial setup, has proactive customer service and effective troubleshooting.

Pricing and ROI: Zoho Assist is cost-effective with quick ROI for small to medium-sized businesses. Rocket Exceed TurboX has higher upfront costs but justifies the expense with advanced features and security, providing greater ROI for larger organizations.

To learn more, read our detailed Rocket Exceed TurboX vs. Zoho Assist Report (Updated: March 2025).

Buyer's Guide

Rocket Exceed TurboX vs. Zoho Assist

March 2025

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Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Microsoft Intune

Mindshare comparison

As of April 2025, in the Remote Access category, the mindshare of Microsoft Intune is 9.5%, down from 11.7% compared to the previous year. The mindshare of Rocket Exceed TurboX is 3.0%, down from 3.6% compared to the previous year. The mindshare of Zoho Assist is 0.4%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Remote Access

Featured Reviews

Joseph Merusi

Collaborations engineer at a financial services firm with 1,001-5,000 employees

Everything has worked better since we started using it

Sometimes the syncing is inconsistent. I'm confident that the devices are checking in every eight hours, but sometimes the devices aren't picking up the settings as quickly as I would expect. Some features haven't been updated in a while, and Microsoft doesn't seem interested in developing them. Unless you talk to an engineer, you don't know whether there will be an update. There are communication issues, so you might start working with a feature without knowing if it will be deprecated six months from now. Some reporting areas still need development. For example, I noticed that the reporting for driver updates is still confusing.

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reviewer2046021

Cloud Pre/Sales Manager at Ness Technologies

Fast and has a friendly UI; allows you to consume heavy applications

An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. Implementing the solution requires knowledge and understanding, so if you're a user, you'd need IT assistance to set up OpenText Exceed TurboX (ETX). What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance. The website has a standard FAQs page, but I would like more articles and online material, so you can deal with questions and some of the issues that arise rather than dealing with customer support. I want a portal or online system similar to what Microsoft provides for Microsoft Office products.

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Muljo Witono

CEO and Owner at PT Solusindo Total Teknikatama

Secure, reliable, and great for remote access

It makes access very easy. If we have to work at night or after office hours, if customers report a problem, we can solve issues remotely, outside of office hours, from wherever. The initial setup is straightforward. The solution is stable. It is scalable. Technical support is easy to reach.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"We are a remote company, and the product helps us manage the global endpoints. It helps us natively manage the endpoints in the cloud from anywhere."

"By using Microsoft Intune we can control which websites the users can go to and it provides a secure environment for our employees using their laptops that are having access from home. We have installed Intune to control the user's environment minimizing the chances of any hacking."

"I can reach devices or computers over the internet. I don't need to worry about the network connectivity between the offices. I can manage any device. That is the most important part."

"Intune has significantly benefited our organization by providing comprehensive visibility into our device ecosystem."

"One of our clients migrated the model workplace based on Intune, achieving a 78 percent cost reduction, which is quite a lot."

"The solution is easy to use."

"It's normally able to meet 100% expectations of our customers."

"This product offers an alternative solution to other UEM (Unified Endpoint Management) solutions."

More Microsoft Intune pros

"The solution is perfect for Linux users."

"The most helpful feature of OpenText Exceed TurboX (ETX) is that it allows you to consume heavy applications that usually have a lot of latency. I also like that the solution is fast and has a friendly UI."

"It is a scalable solution. "

"Technical support is easy to reach."

"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."

Cons

"I wish Microsoft would keep up with their documentation. They make changes so quickly to these platforms that they do not update the documentation properly in a timely manner."

"In the past, I raised some tickets for the enhancement feature, which was missing in Intune."

"The configuration could be better by consolidating options and making it simpler."

"The reporting causes problems because we're trying to gather data to present to the management, but we can't get the data they request. If a user has removed an application from his device, but it won't report it at exactly the right time. It takes time to sync from the device to the portal. Let's say we are preparing a list or deck for the number of compliant devices that meet all of the organization's requirements. In a real-time scenario, that device could be compliant, but it is showing as non-compliant on the portal. It sometimes hampers the overall decisions that we make on our end."

"Intune could be improved by expanding its third-party patching capabilities for a more comprehensive solution."

"While no specific feature requires immediate improvement, the ongoing expansion of reporting and inventory capabilities promises to enhance its utility."

"The time we have to wait to deploy policies has room for improvement."

"The reporting needs to be a bit more interactive."

More Microsoft Intune cons

"An area for improvement in OpenText Exceed TurboX (ETX) is the installation process because you need some technical knowledge to install it. What's lacking in OpenText Exceed TurboX (ETX) is a help portal for users to ask questions and seek assistance."

"The performance of the graphical interface needs improvement. They should add some CPU to speed graphic acceleration."

"They do have some glitches in the microphone and speaker, especially during remote access."

"It could be integrated with IT management tools."

"Support could be more knowledgeable."

Pricing and Cost Advice

"We are partners, so we receive some discount. However, from the customer's perspective, Microsoft Intune's pricing is competitive with non-Microsoft technology, and the price is good compared to other market competitors."

"The price could be better."

"Every customer used to purchase licenses based on their needs."

"Its licensing model is not complex, but it is very expensive compared to other solutions. They can bring more models and reduce the pricing. They should allow customers to select the features they want and price it accordingly."

"Its price is in the medium range. It is acceptable because you're paying for the features. I am not aware of any additional costs."

"No one can compete with Microsoft when it comes to price, and the features it is offering."

"The product is expensive."

"It is not a cheap solution. The price for a device when you start using it at a large scale can be improved. It is covered under our enterprise agreement. We pay once a year. I am not aware of any additional costs."

More Microsoft Intune pricing and cost advice

"Pricing for OpenText Exceed TurboX (ETX) is five out of ten. It's not that expensive, and it's not that affordable."

"Its scalability depends on the business model we purchase."

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Top Industries

By visitors reading reviews

Educational Organization

22%

Computer Software Company

11%

Financial Services Firm

Manufacturing Company

33%

Computer Software Company

11%

Marketing Services Firm

University

Educational Organization

79%

Computer Software Company

Real Estate/Law Firm

Financial Services Firm

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes ...

See all answers

What are the pros and cons of Microsoft Intune?

Microsoft Intune is a great configuration management tool and has a lot of good things going for it. Here are some of...

See all answers

How does Google Cloud Identity compare with Microsoft Intune?

Microsoft Intune offers not only an easy-to-deploy data protection and productivity management solution, but also ...

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Earn 20 points

What do you like most about Zoho Assist?

It is a scalable solution.

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What is your experience regarding pricing and costs for Zoho Assist?

The pricing is very cheap. It is very reasonable compared to other applications while being just as flexible and comp...

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What needs improvement with Zoho Assist?

They should provide a live version of the solution to our remote agents. Also, there could be integration with IT man...

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Compared 27% of the time

Microsoft Remote Desktop Services vs Rocket Exceed TurboX

Compared 12% of the time

Horizon 8 vs Rocket Exceed TurboX

Compared 8% of the time

NoMachine Enterprise Desktop vs Rocket Exceed TurboX

Compared 4% of the time

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AnyDesk vs Zoho Assist

Compared 35% of the time

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Product Reports

Buyer's Guide

Microsoft Intune

March 2025

Download Microsoft Intune product report

Buyer's Guide

Remote Access

March 2025

Download Rocket Exceed TurboX product report

Buyer's Guide

Remote Access

March 2025

Download Zoho Assist product report

Also Known As

Intune, MS Intune, Microsoft Endpoint Manager

OpenText Exceed TurboX

No data available

Overview

Microsoft Intune provides centralized management of mobile devices and applications, ensuring security, compliance, and productivity through integration with Microsoft services like Microsoft 365 and Azure Active Directory.

Organizations use Intune for managing mobile devices and applications, enhancing security and compliance across platforms. With features like single sign-on, conditional access, and zero-touch deployment via Autopilot, it facilitates efficient operations. Intune's scalability, easy enrollment, and capabilities such as remote wipe support diverse device management, offering robust data protection and efficient operation. Despite its features, improvement areas include reporting, compatibility with non-Microsoft devices, and better support for macOS and Linux devices.

What are the key features of Microsoft Intune?

Seamless Integration: Works with Microsoft 365, Azure Active Directory, and System Center for streamlined management.
Conditional Access: Enhances security with policies that restrict access based on conditions.
Autopilot: Provides zero-touch deployment for setting up new devices efficiently.
Mobile Device Management: Enables control over both personal and corporate devices.
Application Deployment: Facilitates app delivery across a range of devices.

What benefits should users look for in reviews?

Centralized Management: Reduces complexity by managing devices and applications in one place.
Security Enhancement: Protects data with features like remote wipe and compliance monitoring.
Improved Productivity: Enhances efficiency with seamless integration and automation features.
Device Scalability: Supports diverse device management for growing business needs.

In industries such as finance, healthcare, and education, Microsoft Intune is implemented to ensure secure and compliant device management. Companies leverage its capabilities to deploy security policies and manage both corporate-owned and BYOD environments, facilitating a unified approach to data protection and compliance.

Microsoft

Rocket Exceed TurboX is secure virtual desktop software that enables modern hybrid work. Leveraging the Exceed TurboX hybrid cloud VDI (virtual desktop infrastructure), organizations can allow employees to work from anywhere and any device. Exceed TurboX includes support for demanding, high-performance graphical software used in engineering product design, semiconductor design and other graphic-intense fields.

Exceed TurboX features:

Fast desktop virtualization software - Uses ThinX and Windows Direct protocols to offer reliable virtual access for high performance and excellent user experiences, with fast and safe protocols built directly into the remote access software.

Centralized virtual infrastructure administration - Offers a central web portal for IT staff to monitor and manage user access to applications and includes central license management and IT-definable thresholds for system status notifications.

Suspend-and-resume virtual sessions - Allows users to resume sessions on any computer, auto-adjusting to the new monitor resolution, whether reconnecting after connection interruptions or through a manual session suspension.

Pixel-perfect virtual session display - Displays graphically demanding virtual desktops, including support for UHD displays and multiple monitors as part of the powerful OpenText VDI solution.

Virtual GPU support - Supports NVIDIA vGPU, enabling a single graphics card to be split across up to 16 virtual machines for hardware-based rendering, H.264 compression and direct framebuffer access to open 3D applications faster.

Browser and native clients - Offers access through any device to virtual applications and desktops using the native clients for Windows, MacOS and Linux.

Rocket Software

Zoho Assist is an online remote support and access platform for small and mid-sized businesses that can empower every app to become more trustworthy at absolutely no cost. It contributes significantly to Zoho's powerful management engine with out-of-the-box, creative, and timely support.

Zoho

Sample Customers

Mitchells and Buzzers, Callaway

Advanced Micro Devices (AMD), SMS group, Philips Healthcare, TDK-Micronas

Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element

Buyer's Guide

Rocket Exceed TurboX vs. Zoho Assist

March 2025

Free Report: Rocket Exceed TurboX vs. Zoho Assist

Find out what your peers are saying about Rocket Exceed TurboX vs. Zoho Assist and other solutions. Updated: March 2025.

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