Salesforce Einstein Analytics vs Tungsten Insight comparison

Salesforce and Tungsten Automation are both solutions in the BI (Business Intelligence) Tools category. Salesforce is ranked #11 with an average rating of 8.6, while Tungsten Automation is ranked #48. Salesforce holds a 1.2% mindshare in BIT, compared to Tungsten Automation’s 0.1% mindshare. Additionally, 85% of Salesforce users are willing to recommend the solution, compared to 75% of Tungsten Automation users who would recommend it.

Salesforce Einstein Analytics

Read 19 Salesforce Einstein Analytics reviews

2,636 Views
1,266 Comparison Views

85% willing to recommend

Tungsten Insight

Read 3 Tungsten Insight reviews

129 Views
75 Comparison Views

75% willing to recommend

Salesforce Einstein Analytics

Tungsten Insight

Comparison Buyer's Guide

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Executive SummaryUpdated on Jan 1, 2025

Salesforce Einstein Analytics and Tungsten Insight compete in the data analytics space, with Salesforce having an edge in pricing and support, while Tungsten leads in features due to its customization and visualization capabilities.

Features: Salesforce Einstein Analytics integrates seamlessly with other Salesforce products, provides predictive insights with AI capabilities, and enhances data interpretation. Tungsten Insight offers customizable dashboards, advanced visualization tools for deeper data exploration, and flexibility in adapting to different business needs.

Ease of Deployment and Customer Service: Salesforce Einstein Analytics benefits from a streamlined deployment process within the Salesforce ecosystem, simplifying integration. Tungsten Insight provides detailed customer support and flexible on-premise deployment options, catering to specific customer needs and preferences.

Pricing and ROI: Salesforce Einstein Analytics, despite a higher initial setup cost, offers quicker ROI due to integration efficiencies within its ecosystem. Tungsten Insight, with potentially lower initial costs, promises long-term ROI through its robust, customizable features, taking longer to realize due to its advanced capabilities.

To learn more, read our detailed Salesforce Einstein Analytics vs. Tungsten Insight Report (Updated: April 2025).

Buyer's Guide

Salesforce Einstein Analytics vs. Tungsten Insight

April 2025

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Helped 846,617 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Einstein Analytics

Ranking in BI (Business Intelligence) Tools

11th

Average Rating

8.2

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Tungsten Insight

Ranking in BI (Business Intelligence) Tools

48th

Average Rating

7.6

Reviews Sentiment

7.2

Number of Reviews

Ranking in other categories

Process Mining (17th)

Mindshare comparison

As of April 2025, in the BI (Business Intelligence) Tools category, the mindshare of Salesforce Einstein Analytics is 1.2%, down from 1.8% compared to the previous year. The mindshare of Tungsten Insight is 0.1%, down from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

BI (Business Intelligence) Tools

Featured Reviews

Parker Goodson

Enterprise Account Executive at T-Mobile

Helpful consistent measurements, high availability, and scales well

When it comes to generating reports, it appears that many users rely on experts to handle technical aspects. For instance, if you require a weekly report displaying accounts transitioning in and out of your modules, it seems challenging to accomplish without consulting experts for assistance. Such tasks should be user-friendly and easily achievable without external assistance. It would be beneficial to have visibility into any changes made to your account by individuals other than yourself or your team. It is also important to clearly track the history of these modifications and identify the responsible parties.

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reviewer2005506

Major Account Manager at a computer software company with 51-200 employees

Great reporting and customizations with good reliability

A lot of the improvement is not so much the product as it is how it's deployed; it's about mapping against what you need to improve your processes, whether it's the Kofax kind of shows in the IDP. You've got process orchestration, extraction and robotic process automation, process orchestration, and then mobile. Tracking what you need out of those, either all five together or one of those separated out, is usually what's more critical. They do add capabilities to the tool. However, from our perspective as a consulting organization, the real key is whether you are getting the data you need to improve your process or if your reporting is not providing you with the desired information you need to improve your processes. If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"It is a comprehensive solution. It has everything in it. I can easily find what I need."

"Salesforce Einstein Analytics is a simplified CRM. It's integration is good."

"It's scalable."

"We have found the scalability to be very good."

"The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to be crucial in the next four to five years. It's the future of our operations. Integrating other systems and conducting campaigns is easy. The solution relies heavily on AI."

"The most valuable features of Salesforce Einstein Analytics are the flexibility around the deployment, overall capabilities, user-friendliness, and interactiveness with the tools that came built with it."

"Transparency is the most valuable feature of this solution."

"The out-of-the-box features are good for companies that want to try analytics and data science interventions."

More Salesforce Einstein Analytics pros

"You can easily customize reporting to pull the fields that interest you."

"It provides the ability to design applications directly."

"The initial setup is straightforward."

Cons

"Salesforce is working very rigorously on improvements with each release."

"There are some offerings like Sales Cloud, Service Cloud, and Marketing Cloud that have very useful online learning options. There need to be more avenues for self-learning with this particular solution. That would be useful."

"Einstein Analytics could incorporate something like SFIA 8 to help users understand the underlying skill sets."

"I would advise others not to customize because they rolled out the newer versions, which are every six months. There had to be some significant testing and verification that happened. It is important to have a strong third-party provider that is very experienced. We used Deloitte, but we evaluated Accenture, KPMG, and IBM, but we decided on Deloitte and that was a good decision for us. Having a partner who has a center of excellence or experts that could give you a lot of the tips that they've learned could jumpstart your deployment and stick to the standards."

"Better pricing would make it available to more users and we would likely use it more broadly within the organization."

"The product is natively integrated into the Salesforce ecosystem. You also need a CRM license. It should be more flexible with other platforms."

"The product must be more transparent."

"If I could improve Tableau CRM I would make it as powerful as Tableau. Tableau CRM is more integrated and it's on the web, but it has less functionality. It is lacking functionality at this time."

More Salesforce Einstein Analytics cons

"If there's any negative, it's just the different names, the branding names that the product's gone through. It's confusing."

"The initial setup is complex and would be difficult to carry out without any training."

"It would be ideal if there were some standard forms that could be customized."

Pricing and Cost Advice

"Salesforce Einstein Analytics can be considered somewhat expensive, depending on the company's needs. If they want the complete package with all the features, it's pricier. It all comes down to what the company requires from the platform."

"The solution is expensive."

"Although it was deemed slightly expensive and failed the cost analysis we conducted in our company, we proceeded with the purchase because we desired to have a leading CRM system in the industry."

"Salesforce has a subscription-based licensing structure, where it's between $20 to $75 per month, per user."

"I rate the solution's pricing a seven out of ten."

"Price-wise, Salesforce Einstein Analytics is an expensive tool."

"The biggest challenge we had was the cost and the licensing. We ended up getting an enterprise licensing agreement(ELA). That took a lot of negotiations and a lot of pressure. We were able to receive a good price for the community licensing they bundled Salesforce Einstein Analytics. They bundled a lot of capabilities with us with the ELA."

Information not available

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Top Industries

By visitors reading reviews

Computer Software Company

18%

Financial Services Firm

13%

Manufacturing Company

Educational Organization

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Salesforce Einstein Analytics?

The tool is valuable. It's one of the greatest programs I'm currently working with, and I believe it will continue to be crucial in the next four to five years. It's the future of our operations. I...

See all answers

What needs improvement with Salesforce Einstein Analytics?

Salesforce is working very rigorously on improvements with each release.

See all answers

What is your primary use case for Salesforce Einstein Analytics?

I am a Salesforce CPQ developer. I have also worked on Einstein Analytics for reporting purposes.

See all answers

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Comparisons

Microsoft Power BI vs Salesforce Einstein Analytics

Compared 43% of the time

Databricks vs Salesforce Einstein Analytics

Compared 16% of the time

IBM Watson Explorer vs Salesforce Einstein Analytics

Compared 14% of the time

Tableau vs Salesforce Einstein Analytics

Compared 14% of the time

SAP Analytics Cloud vs Salesforce Einstein Analytics

Compared 9% of the time

More Salesforce Einstein Analytics Competitors

No data available

Product Reports

Buyer's Guide

Salesforce Einstein Analytics

March 2025

Download Salesforce Einstein Analytics product report

Buyer's Guide

BI (Business Intelligence) Tools

March 2025

Download Tungsten Insight product report

Also Known As

Einstein Analytics, Salesforce Wave Analytics

Kofax Insight

Overview

Salesforce Einstein Analytics is a customer and business analytics platform that’s optimized for mobile use and brings flexible customer analytics to everyone in the company. It works with many types of data, from many data sources, and it can change the way your company answers critical questions. Einstein Analytics allows you to:

Connect directly to your CRM data and execute on insights directly in Chatter.
Automatically analyze millions of rows of data and get predictive analytics with Einstein Discovery.
Explore data quickly and automate actions with prebuilt apps.
Use mobile to act, whether you're on Android or iOS.

Salesforce

Unlock the full potential of your data with Tungsten Insight, a comprehensive solution that combines process monitoring, analysis, and rich visualizations for end-to-end visibility of operational performance and compliance. With unmatched business process awareness, anyone in your organization can analyze and optimize business operations, eliminating the need for IT intervention. Unique visibility enables fast, fact-based decisions before process issues affect customers, while benefits like anytime access to information, limitless scalability, quick implementation, actionable analytics, and optimized data discovery ensure efficient and effective decision-making processes. Tungsten Insight stands as the ultimate choice for organizations seeking to harness the power of their data for improved business outcomes.

Tungsten Automation

Sample Customers

ADS Securities, Alstom Grid, American Express, Barclays Bank, Coca-Cola, CoderDojo, Dubai Multi Commodities Centre, Financial Conduct Authority

Infosys,HMI, krungsri, Cegeka

Buyer's Guide

Salesforce Einstein Analytics vs. Tungsten Insight

April 2025

Free Report: Salesforce Einstein Analytics vs. Tungsten Insight

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