Salesforce Essentials vs Vtiger CRM comparison

Salesforce and Vtiger are both solutions in the CRM category. Salesforce is ranked #17 with an average rating of 7.8, while Vtiger is ranked #34 with an average rating of 7.0. Salesforce holds a 0.3% mindshare in CRM, compared to Vtiger’s 0.7% mindshare. Additionally, 91% of Salesforce users are willing to recommend the solution, compared to 100% of Vtiger users who would recommend it.

Salesforce Essentials

Read 13 Salesforce Essentials reviews

108 Views
55 Comparison Views

91% willing to recommend

Vtiger CRM

Read 3 Vtiger CRM reviews

371 Views
171 Comparison Views

100% willing to recommend

Salesforce Essentials

Vtiger CRM

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 19, 2024

Vtiger CRM and Salesforce Essentials are key players in the CRM market. Salesforce Essentials appears to have the edge with its comprehensive features, despite Vtiger CRM's cost-effectiveness.

Features: Vtiger CRM offers customizability, email marketing capabilities, and integrated sales automation tools. In contrast, Salesforce Essentials provides robust reporting, analytics, and mobile accessibility, delivering more extensive business insights and remote interaction capabilities.

Ease of Deployment and Customer Service: Vtiger CRM features an easy deployment process with reliable customer service, allowing quick setup without significant technical assistance. Salesforce Essentials may involve a more complex setup, but offers 24/7 support and detailed implementation resources.

Pricing and ROI: Vtiger CRM is known for its low initial setup costs and quick ROI, appealing to small to medium-sized businesses with budget limitations. Conversely, Salesforce Essentials, with a higher upfront cost, promises greater long-term ROI through its expansive features and adaptability.

To learn more, read our detailed Salesforce Essentials vs. Vtiger CRM Report (Updated: April 2025).

Buyer's Guide

Salesforce Essentials vs. Vtiger CRM

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Salesforce Essentials

Ranking in CRM

17th

Average Rating

8.0

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Vtiger CRM

Ranking in CRM

34th

Average Rating

7.6

Reviews Sentiment

6.4

Number of Reviews

Ranking in other categories

Sales Force Automation (11th)

Mindshare comparison

As of April 2025, in the CRM category, the mindshare of Salesforce Essentials is 0.3%, up from 0.1% compared to the previous year. The mindshare of Vtiger CRM is 0.7%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.

CRM

Featured Reviews

Srini-Dhanaraj

Founder & CEO at imfine.club

Manages service requests and dispatches engineers to resolve issues

I work from home for a heater manufacturing company. They wanted to move away from their current SAP CRM system to Salesforce. There is a fulfillment process, which involves taking an order, delivering it, and providing service. Salesforce is used to manage the order-taking process. Once an order is taken, the backend system, SAP ERP, handles product manufacturing, delivery, and installation. After installation, the Service Cloud in Salesforce takes over for ongoing service management. Once your order is confirmed, integration with the SAP ERP backend will be seamless. The system takes the sales order from Salesforce and starts processing it for procurement, starting with creating a production order, manufacturing, and then delivery. Once the product is delivered, this information is passed back to Salesforce Service Cloud. In the Service Cloud, a service engineer receives a notification indicating that a product needs to be delivered to a specific location for installation. The engineer then inspects and installs the product at the designated site. SAP ERP manages the product manufacturing and delivery processes. After the product is delivered to the customer, Salesforce Service Cloud takes over. It manages service requests and dispatches engineers to resolve issues reported by customers. Service Cloud captures the information and creates an incident record when a customer reports a product fault. Engineers receive this information and promptly visit the client site to fix the issue. The solution is easy to implement. Overall, I rate the solution a nine out of ten.

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Valdi Venter

Owner | Director of Operations at Expert Technology Solutions

A modular, easy-to-use solution that needs to improve support and include automation

There are one or two annoying things. For example, if you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself. That's annoying. If you have five items in the drop-down list or if you have a hundred, it's just pathetic. It makes no sense that you have to do that because I've never seen it not work before in any other system that I've ever worked with. If you make a list of things, most solutions automatically put it in an alphabetized order. Or it'll put it in date order, but there is some order. It doesn't just go randomly in the order you create them. For example, I might load about 20 neighborhoods into a drop-down list, starting at "a" and ending at "z." But I might miss one of the "b's" and two of the "c's," so I add them, but they are added after the "z." Then I have to go to the bottom of the list, click on the one that starts with "b," and drag it all the way up to the "b's." That's just a pain in the butt.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Salesforce Essentials is a reliable and powerful application."

"High availability is really important for us when getting our reports as a vendor."

"The solution helps to track the performance of salespersons before closing deals."

"In terms of features, the cloud-based solution and easy deployment are standout elements that have made a difference."

"Salesforce makes tracking every product and customer activity easy, enabling managers to monitor their products, such as key products and their peak performance."

"Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use."

"I've found the product's basic AI functionalities, such as predictive analytics and workflow automation useful for optimizing processes and improving productivity."

"The solution is very scalable and flexible. It can be customized as per the business need."

More Salesforce Essentials pros

"The most valuable feature of Vtiger CRM is automation."

"The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex."

Cons

"The solution needs to be more user-friendly. It's difficult for a senior to track leads when a salesperson uploads leads. The solution should also improve its integration capabilities."

"Salesforce should encourage new users by offering smaller license packages, such as packages for three or two users."

"I have seen Salesforce evaluate a lot of AI and analytics into that. But as an end user, I don’t have that much input."

"The product's reporting area has certain shortcomings, making it an area where improvements are required."

"The solution's UI is not user-friendly."

"Less integration would be better. It should work independently."

"The primary area for improvement in Salesforce Essentials is its pricing. There are other competitors, like Zoho CRM, that offer similar features at a lower cost."

"When we use mixed languages, it can be uncomfortable because there seems to be no consideration for right-to-left speakers. It feels like these tools were developed by people who only speak left-to-right languages and didn't consider other language types' needs."

More Salesforce Essentials cons

"The mobile design could improve in Vtiger CRM. It could be more user-friendly."

"If you make a drop-down list of something, it doesn't automatically alphabetize the drop-down list. You have to manually go and drag items up and down and alphabetize them yourself."

Pricing and Cost Advice

"The pricing is on the higher side, especially with additional costs for professional services like consultants."

"We chose quarterly payments."

"I rate Salesforce Essentials' pricing an eight out of ten."

"The pricing is a bit on the expensive side."

"The tool is moderately priced."

"There is a need to make yearly payments towards the licensing costs attached to the solution."

"It's a perpetual license, and the subscription can be expensive."

"Salesforce Essentials is quite expensive, almost 10 out of 10. I don't have the exact cost, but we found it to be very expensive based on our budget constraints."

"We are using the free open-source version of Vtiger CRM."

"The price doesn't change when you add users. It's a flat fee, and that's attractive."

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847,625 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

No data available

Educational Organization

66%

Real Estate/Law Firm

Computer Software Company

Logistics Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about Salesforce Essentials?

Salesforce provides the best they have with the current version. Most of the features we need are already there, and it's very easy to use.

See all answers

What is your experience regarding pricing and costs for Salesforce Essentials?

The pricing is a bit on the expensive side, maybe when we compare it with other solutions. I would rate the pricing a nine out of ten, with one being low price and ten being high price. The licensi...

See all answers

What needs improvement with Salesforce Essentials?

I have seen Salesforce evaluate a lot of AI and analytics into that. But as an end user, I don’t have that much input. So, I would like to have more AI functionality here. That would be really help...

See all answers

What do you like most about Vtiger CRM?

The fact that we can build our own modules on the solution is really quite attractive, and it's not overly complex.

See all answers

What is your experience regarding pricing and costs for Vtiger CRM?

The pricing, compared to other solutions, is very good. The price doesn't change when you add users. It's a flat fee, and that's attractive. Especially in South Africa, when you're working in Rand,...

See all answers

What needs improvement with Vtiger CRM?

See all answers

Comparisons

No data available

Odoo vs Vtiger CRM

Compared 66% of the time

Microsoft Dynamics CRM vs Vtiger CRM

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Product Reports

Buyer's Guide

Salesforce Essentials

March 2025

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Buyer's Guide

CRM

March 2025

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Also Known As

No data available

Vtiger Sales CRM

Overview

Salesforce Essentials is a cloud-based CRM tool for businesses seeking flexible, scalable, and customizable solutions to enhance sales and customer support processes.

Designed for seamless integration across multiple channels, Salesforce Essentials includes Sales and Service Cloud to simplify sales tasks and customer management. It enhances finance, credit, and quality processes with user-friendly AI capabilities and predictive analytics. Despite its strengths, there is room for improvement in SAP integration, interface simplicity, and report generation. Cost-effectiveness and support for diverse languages are also potential upgrade areas. Businesses use this CRM solution for lead management, opportunity tracking, and automating sales workflows, transitioning from paper-based methods to digital efficiency.

What are the essential features of Salesforce Essentials?

Scalability and Flexibility: Accommodates growth and customization needs.
Multiple Channel Integration: Enhances finance and quality processes.
User-Friendly: Easy navigation with AI capabilities.
Cloud Deployment: Includes Sales and Service Cloud features.
Predictive Analytics: Improves productivity and tracking.
Mobile App Support: Facilitates on-the-go access and management.

What benefits or ROI can users expect from Salesforce Essentials?

Improved Productivity: Automation features save time and streamline tasks.
Enhanced Customer Management: Centralizes interaction and data handling.
Ease of Transition: From manual to automated workflows.
Performance Monitoring: Standardizes processes for better oversight.

In the retail industry, businesses employ Salesforce Essentials for customer data management and transparency in order processing. Healthcare providers use it for patient engagement and streamlined communication. Financial services utilize it for billing management and compliance, harnessing automation tools for efficient data handling.

Salesforce

vtiger CRM truly delivers tons of features at low cost. Vtiger manages everything from marketing campaigns, to sales force automation, to customer support.

Vtiger

Sample Customers

Information Not Available

Contus, eLobe, Breezway, Milky Way Ventures, GB Advisors

Buyer's Guide

Salesforce Essentials vs. Vtiger CRM

April 2025

Free Report: Salesforce Essentials vs. Vtiger CRM

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