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SECDO Platform vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

SECDO Platform
Ranking in Security Incident Response
10th
Average Rating
9.0
Number of Reviews
3
Ranking in other categories
Endpoint Detection and Response (EDR) (68th)
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
19
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (10th), Risk-Based Vulnerability Management (9th)
 

Mindshare comparison

As of December 2024, in the Security Incident Response category, the mindshare of SECDO Platform is 1.4%, down from 2.2% compared to the previous year. The mindshare of ServiceNow Security Operations is 20.2%, up from 10.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

reviewer1643085 - PeerSpot reviewer
Great documentation, good technical support, and very in-depth
The initial setup can be complex. I would advise users to leverage all of the access with Palo Alto, in terms of setting up with the technical account management teams. They need to ensure that what they have in mind for the product is actually going to be what happens. I have not run into any problems with deploying the product. Any of their security products are well-documented, either with open source intelligence or the documentation from Palo Alto. We had a client with less than a thousand users that received a dedicated engineer and a technical account manager that was able to walk them through the first 90 days of ownership. The support is certainly there.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support is great. Palo Alto is extremely helpful and responsive."
"It basically automates the entire alert investigation process."
"The ease of deployment is a valuable feature."
"The "follow" feature is really good. If the user is not responding, there's an option to "follow". Just click on the button, and it will automatically trigger an email to the end user."
"The solution is stable."
"We refer to the setup and installation guide provided by ServiceNow. They have good documentation, which makes it easier to handle the process."
"The solution is available over the cloud and is easy to manage."
"The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product."
"It's stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"Multiple projects use the ServiceNow tool because it is a low-cost and open-source tool."
 

Cons

"Many will try to use this as an out-of-the-box solution, however, it needs to be configured to fit what a company would like to do with it."
"Maybe the notifications setting could use a simpler setting."
"The price should be reduced in order to be more competitive in the market."
"We'd like customization to be easier in terms of the UI and using the dashboards."
"An area for improvement I observed in ServiceNow Security Operations is the need to maintain correct CMDB data because if you're unable to do this, you can't perfectly maintain the vulnerability data. CMDB data in ServiceNow Security Operations needs to be accurate. As I've been working on ServiceNow Security Operations for only seven months, I still need more time to try all its modules before I can give recommendations regarding additional features I'd like to see in the solution."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"It doesn't interact with things very well."
"The threat intelligence module needs a better dashboard."
"The product is called SecOps, but it is not security operations in terms of SIEM solutions."
"The dashboard and playbook creation will need to improve"
"One area for improvement for the product is the need to tailor and alter some codes for customization, which can cause issues during upgrades. It does not support customized operations."
 

Pricing and Cost Advice

"Be sure of the actual number of endpoints in your company."
"The price of this solution is the highest in the market, although there are no costs in addition to the standard licensing fees."
"The product is more expensive than other solutions."
"It is an expensive product."
"This product is a good value for the money."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
13%
Non Profit
8%
Comms Service Provider
7%
Financial Services Firm
21%
Government
11%
Manufacturing Company
10%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

Ask a question
Earn 20 points
What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
I cannot comment on areas for improvement because it is not within my core expertise. Also, the developers may have more insight into this aspect.
 

Learn More

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Overview

 

Sample Customers

Valley National Bank, IDT Corporation
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about SECDO Platform vs. ServiceNow Security Operations and other solutions. Updated: December 2024.
823,795 professionals have used our research since 2012.