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SECDO Platform vs ServiceNow Security Operations comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jan 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SECDO Platform
Ranking in Security Incident Response
10th
Average Rating
9.0
Reviews Sentiment
7.0
Number of Reviews
3
Ranking in other categories
Endpoint Detection and Response (EDR) (69th)
ServiceNow Security Operations
Ranking in Security Incident Response
2nd
Average Rating
8.0
Reviews Sentiment
6.8
Number of Reviews
20
Ranking in other categories
Security Orchestration Automation and Response (SOAR) (8th), Risk-Based Vulnerability Management (10th)
 

Mindshare comparison

As of April 2025, in the Security Incident Response category, the mindshare of SECDO Platform is 1.3%, down from 2.3% compared to the previous year. The mindshare of ServiceNow Security Operations is 19.2%, up from 12.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Security Incident Response
 

Featured Reviews

reviewer1643085 - PeerSpot reviewer
Great documentation, good technical support, and very in-depth
The initial setup can be complex. I would advise users to leverage all of the access with Palo Alto, in terms of setting up with the technical account management teams. They need to ensure that what they have in mind for the product is actually going to be what happens. I have not run into any problems with deploying the product. Any of their security products are well-documented, either with open source intelligence or the documentation from Palo Alto. We had a client with less than a thousand users that received a dedicated engineer and a technical account manager that was able to walk them through the first 90 days of ownership. The support is certainly there.
KishoreKumar4 - PeerSpot reviewer
A low-cost and open-source tool for incident and change management
If we encounter challenges while deploying, we raise incidents. These incidents are categorized by priority: high, medium, and low. We assign an incident number and notify the relevant teams to address the issue. For instance, if we experience a problem with Cloud services or any other issue, we…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Technical support is great. Palo Alto is extremely helpful and responsive."
"The ease of deployment is a valuable feature."
"It basically automates the entire alert investigation process."
"My favorite feature is the application vulnerability scanner."
"ServiceNow is a convenient platform to raise tickets, and the respective support team will contact us to resolve any issues."
"The ease of use is great."
"It has helped optimize security costs by consolidating multiple tools into one platform."
"The solution is available over the cloud and is easy to manage."
"The solution is stable."
"ServiceNow Security Operations also takes care of GRC, governance, risk and compliance, enabling it to provide risk assessment."
"It gives you the ability to bring data into the system. The workflows are out of the box, and it gives you the ability to auto-assign the incidents based on criteria and vulnerabilities."
 

Cons

"Maybe the notifications setting could use a simpler setting."
"The price should be reduced in order to be more competitive in the market."
"Many will try to use this as an out-of-the-box solution, however, it needs to be configured to fit what a company would like to do with it."
"It's very slow. When you click a button or update a field, it takes forever to actually react."
"​Process framework and best practices for ease of integration between IT and security teams via incident, problem, and change.​"
"The solution needs to make customization easier. You cannot do much customization immediately. It requires an extensive workload. If the customization process was user-friendly, it would be much better."
"Customer awareness and understanding of ServiceNow's SecOps capabilities could be improved."
"The dashboard and playbook creation will need to improve"
"Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time."
"It is challenging for the customers to understand the processes for SecOps. It needs to be simplified."
"We'd like customization to be easier in terms of the UI and using the dashboards."
 

Pricing and Cost Advice

"The price of this solution is the highest in the market, although there are no costs in addition to the standard licensing fees."
"Be sure of the actual number of endpoints in your company."
"This product is a good value for the money."
"It is an expensive product."
"The solution is more expensive than BMC Remedy, the other ITSM tool available in the market."
"Compared to competitor tools, ServiceNow Security Operations is more affordable"
"The product is more expensive than other solutions."
"If you're going to implement it on your own, there would be internal costs. If you're going to implement it through a contractor or consultant, you have to pay for that."
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
8%
Real Estate/Law Firm
8%
Financial Services Firm
20%
Manufacturing Company
11%
Government
9%
Computer Software Company
9%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

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What do you like most about ServiceNow Security Operations?
The most valuable aspect of working with ServiceNow is its meaningful and feature-rich product.
What is your experience regarding pricing and costs for ServiceNow Security Operations?
The product is more expensive than other solutions like Archer but offers more features, making the pricing justifiable.
What needs improvement with ServiceNow Security Operations?
Report generation within ServiceNow can take some time. Additionally, there are occasional issues when raising a ticket, which can also consume time.
 

Overview

 

Sample Customers

Valley National Bank, IDT Corporation
DXC Technology, Freedom Security Alliance, Prime Therapeutics, Seton Hall University, York Risk Services
Find out what your peers are saying about SECDO Platform vs. ServiceNow Security Operations and other solutions. Updated: April 2025.
848,716 professionals have used our research since 2012.