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ServiceNow Cloud Observability vs Splunk APM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 24, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Customer Service

No sentiment score available
Sentiment score
5.0
Splunk APM customer service is praised for responsiveness and knowledge, but improvements in communication and immediate solutions are needed.
They did not have a clear answer.
 

Room For Improvement

No sentiment score available
No sentiment score available
Splunk APM needs improvements in UI, intuitiveness, integration, scalability, documentation, and configuration for enhanced user experience and performance.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
 

Scalability Issues

No sentiment score available
No sentiment score available
Splunk APM is scalable with flexibility, but faces challenges in data limits, monitoring, and affordability in large environments.
 

Setup Cost

No sentiment score available
No sentiment score available
Splunk APM pricing is flexible and transparent, with a 14-day trial, but may require upfront infrastructure investment.
It appears to be expensive compared to competitors.
 

Stability Issues

No sentiment score available
Sentiment score
8.8
Splunk APM maintains strong stability with minimal downtime, efficiently handling slowdowns and recovery, rated highly by many users.
I would rate its stability a nine out of ten.
 

Valuable Features

No sentiment score available
Sentiment score
8.1
Splunk APM enhances performance analysis with quick deployment, seamless integration, and features like dashboards, service maps, and automated detectors.
Unlike other APMs, Splunk's service map is quite effective.
 

Categories and Ranking

ServiceNow Cloud Observability
Ranking in Application Performance Monitoring (APM) and Observability
46th
Average Rating
7.6
Reviews Sentiment
6.9
Number of Reviews
4
Ranking in other categories
No ranking in other categories
Splunk APM
Ranking in Application Performance Monitoring (APM) and Observability
12th
Average Rating
8.2
Reviews Sentiment
7.4
Number of Reviews
18
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of November 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. The mindshare of Splunk APM is 0.7%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Application Performance Monitoring (APM) and Observability
 

Featured Reviews

Prashant-Sharma - PeerSpot reviewer
Provides effective observability and offers robust alerting and monitoring capabilities
We use some SDK to integrate like tips in our code, in our Java code or whatever code, rightly, Skylight or whatever. So, the SDK that we use is not very easy to get a hold of. So, a person who is more experienced is able to write proper code so that an operation can have an operation name to set. So, SDK would be improved for developers so that the integration and code will get easier. The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement. Currently, what happens is, suppose in a stream, we have lots of spans. So if there is something I can filter, for example, in a single trace, there are ten calls with it. And if I have to filter, I have to go inside the individual trace to get the call. In future releases, I want to see if it is possible to filter them at a very high stream level. So, for example, I want to filter the calls only from service A, ten calls, and I want to filter only two calls out of ten. So, instead of doing that filter at the trace level, can I do it at a stream level.
Lakshmi Padaga - PeerSpot reviewer
Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.
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Top Industries

By visitors reading reviews
Computer Software Company
16%
Financial Services Firm
16%
Manufacturing Company
13%
Retailer
10%
Financial Services Firm
18%
Computer Software Company
15%
Manufacturing Company
12%
Retailer
12%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with LightStep?
There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.
What is your primary use case for LightStep?
I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...
What do you like most about SignalFx?
The most valuable feature is dashboard creation.
What needs improvement with SignalFx?
Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navi...
What is your primary use case for SignalFx?
We use Splunk in APM to monitor our applications. So, we integrated it into our systems to enhance our monitoring and observing capabilities, especially for our microservices. So, we have used Splu...
 

Also Known As

LightStep
No data available
 

Learn More

Video not available
 

Overview

 

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,
Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara
Find out what your peers are saying about ServiceNow Cloud Observability vs. Splunk APM and other solutions. Updated: October 2024.
816,562 professionals have used our research since 2012.