ServiceNow Cloud Observability vs Splunk APM comparison

ServiceNow and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. ServiceNow is ranked #47 with an average rating of 7.5, while Splunk is ranked #13 with an average rating of 8.2. ServiceNow holds a 0.5% mindshare in APM, compared to Splunk’s 0.8% mindshare. Additionally, 100% of ServiceNow users are willing to recommend the solution, compared to 90% of Splunk users who would recommend it.

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

838 Views
678 Comparison Views

100% willing to recommend

Splunk APM

Read 18 Splunk APM reviews

1,254 Views
848 Comparison Views

90% willing to recommend

ServiceNow Cloud Observability

Splunk APM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

Splunk APM and ServiceNow Cloud Observability compete in the monitoring solutions category. ServiceNow Cloud Observability seems to have the upper hand due to more advanced features, but Splunk APM offers better support and pricing options.

Features: Splunk APM offers real-time analytics, machine learning for anomaly detection, and a cost-effective setup. ServiceNow Cloud Observability provides comprehensive cloud integration, automation capabilities, and extensive cloud-native features.

Room for Improvement: Splunk APM needs better integration with third-party tools, a simplified configuration process, and more flexible alerting. ServiceNow Cloud Observability requires better documentation, more flexible alerting mechanisms, and enhanced third-party integrations.

Ease of Deployment and Customer Service: Splunk APM is noted for its straightforward deployment and responsive customer service. ServiceNow Cloud Observability has a more complex deployment process but provides thorough customer support.

Pricing and ROI: Splunk APM is appreciated for its cost-effective setup and strong ROI, making it an attractive option for budget-conscious organizations. ServiceNow Cloud Observability, though pricier, is seen as worth the investment due to its high performance and comprehensive features.

To learn more, read our detailed ServiceNow Cloud Observability vs. Splunk APM Report (Updated: December 2024).

Buyer's Guide

ServiceNow Cloud Observability vs. Splunk APM

December 2024

Download the complete report

Helped 824,052 peers since 2012

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

47th

Average Rating

7.6

Reviews Sentiment

6.9

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk APM

Ranking in Application Performance Monitoring (APM) and Observability

13th

Average Rating

8.2

Reviews Sentiment

7.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.5%, up from 0.4% compared to the previous year. The mindshare of Splunk APM is 0.8%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

VinayKumar16

Senior DeliveryManager at ITC Infotech

Provides ease of use in areas like analytics and reporting

The feature of the tool that is more impactful for cloud performance stems from the area revolving around analytics and reporting. It is an easy-to-use tool. There is something known as performance analytics within ServiceNow that offers complete analytics, which offers end-to-end analytics along with the KPI metrics with what we have in place and so on. With the aforementioned aspects of the tool, I think we should be able to create a dashboard according to the operations view called the operation dashboard view, specifically for C-level executives.

Read full review

Lakshmi Padaga

Java Developer at U.S. Bank

Collaborates performance metrics with log data to pinpoint the exact cause of issues and offers error detection

Splunk APM is a robust tool with many capabilities. There are always areas for potential improvement to enhance its functionality and user experience. For Splunk APM, there could be simplified navigation, like streamlining the user interface to make navigation more intuitive for our users, especially those new to APM, which can enhance usability. We can provide more customization options for dashboards and visualizations to help users tailor the platform to their specific needs. There could be more integration capabilities with a wider range of third-party tools and platforms would also be beneficial. By focusing on these areas, Splunk APM can enhance its value proposition, improve user satisfaction, and better meet the evolving needs of organizations monitoring their application performance.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"To a certain extent, it is possible to save on the costs of the product."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The UI is very intuitive."

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"Splunk APM helps us to find errors immediately and resolve them."

"Splunk's dashboards are great."

"It supports proactive management, enhances security, and improves operational efficiency."

"The product's deployment phase is good and very easy because it is done with OpenTelemetry for most of the parts."

"Splunk APM has helped us to standardize logging and monitoring procedures."

"The solution is stable and reliable."

"I like the fact that Splunk APM makes it easy to connect to the application database and run queries against the data."

"The solution's service map feature allows us to have a holistic overview and to see quickly where the issues are."

More Splunk APM pros

Cons

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"The UI enhancements could be a way to improve the solution in the future."

"Splunk APM's performance could be improved - at the moment, it's very slow and takes forever to give me what I want."

"The cardinality is pretty low."

"The monitoring of workloads when using SignalFx could be improved."

"There are always areas for potential improvement to enhance its functionality and user experience."

"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."

"We currently lack log analysis capabilities in Splunk APM."

"Primarily, the logs in Slunk APM can be challenging to navigate and comprehend, making it difficult to understand the details within each log. Compared to other tools like LogDNA, which are more intuitive in this aspect, the logs in Slunk APM can require more effort to understand."

More Splunk APM cons

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"The pricing is reasonable."

"The price of Slunk APM is less than some of its competitors."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"It appears to be expensive compared to competitors."

"The pricing is based on several factors, including the scale of deployment."

"Splunk APM is a very cost-efficient solution."

"Splunk APM is expensive."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

824,052 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

15%

Manufacturing Company

12%

Retailer

11%

Financial Services Firm

19%

Computer Software Company

16%

Manufacturing Company

12%

Retailer

11%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

There is room for improvement in the alerting system, which is complicated and has less documentation available. We sometimes encountered issues in setting up alerts. The custom detector could be m...

See all answers

What is your primary use case for SignalFx?

The main purpose of using Splunk APM is to optimize our application. We use Splunk APM primarily to understand how the application works, how it uses resources, and its response time in connection ...

See all answers

Comparisons

Grafana vs ServiceNow Cloud Observability

Compared 31% of the time

New Relic vs ServiceNow Cloud Observability

Compared 27% of the time

Helios vs ServiceNow Cloud Observability

Compared 15% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 10% of the time

Datadog vs ServiceNow Cloud Observability

Compared 10% of the time

More ServiceNow Cloud Observability Competitors

Observe vs Splunk APM

Compared 30% of the time

Splunk ITSI (IT Service Intelligence) vs Splunk APM

Compared 12% of the time

Dynatrace vs Splunk APM

Compared 10% of the time

Monte Carlo vs Splunk APM

Compared 7% of the time

Sentry vs Splunk APM

Compared 5% of the time

More Splunk APM Competitors

Product Reports

Buyer's Guide

ServiceNow Cloud Observability

October 2024

Download ServiceNow Cloud Observability product report

Buyer's Guide

Splunk APM

October 2024

Download Splunk APM product report

Also Known As

LightStep

No data available

Learn More

Video not available

ServiceNow

Splunk

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

Splunk APM is a comprehensive application performance monitoring solution that provides real-time insights into the performance and availability of your applications.

It offers end-to-end visibility across the entire application stack, from the front-end user experience to the back-end infrastructure. With Splunk APM, you can proactively identify and resolve performance issues, optimize application performance, and ensure a seamless user experience.

Splunk APM leverages machine learning and AI-powered analytics to automatically detect anomalies and provide actionable insights. The product supports a wide range of programming languages and frameworks, making it suitable for both monolithic and microservices-based architectures. It also integrates seamlessly with other Splunk products, allowing you to correlate APM data with logs, metrics, and other operational data for a holistic view of your application environment.

With its intuitive interface and powerful features, Splunk APM empowers developers, operations teams, and business stakeholders to deliver high-performing applications and drive better business outcomes.

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

ServiceNow Cloud Observability vs. Splunk APM

December 2024

Free Report: ServiceNow Cloud Observability vs. Splunk APM

Find out what your peers are saying about ServiceNow Cloud Observability vs. Splunk APM and other solutions. Updated: December 2024.

DOWNLOAD NOW

824,052 professionals have used our research since 2012.

See our ServiceNow Cloud Observability vs. Splunk APM report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.