ServiceNow Cloud Observability vs Splunk APM comparison

ServiceNow and Splunk are both solutions in the Application Performance Monitoring (APM) and Observability category. ServiceNow is ranked #45 with an average rating of 7.5, while Splunk is ranked #12 with an average rating of 8.2. ServiceNow holds a 0.4% mindshare in APM, compared to Splunk’s 0.5% mindshare. Additionally, 100% of ServiceNow users are willing to recommend the solution, compared to 94% of Splunk users who would recommend it.

ServiceNow Cloud Observability

Read 4 ServiceNow Cloud Observability reviews

924 Views
759 Comparison Views

100% willing to recommend

Splunk APM

Read 15 Splunk APM reviews

1,072 Views
734 Comparison Views

94% willing to recommend

ServiceNow Cloud Observability

Splunk APM

Comparison Buyer's Guide

Download the report

Executive SummaryUpdated on Jul 24, 2024

Splunk APM and ServiceNow Cloud Observability compete in the monitoring solutions category. ServiceNow Cloud Observability seems to have the upper hand due to more advanced features, but Splunk APM offers better support and pricing options.

Features: Splunk APM offers real-time analytics, machine learning for anomaly detection, and a cost-effective setup. ServiceNow Cloud Observability provides comprehensive cloud integration, automation capabilities, and extensive cloud-native features.

Room for Improvement: Splunk APM needs better integration with third-party tools, a simplified configuration process, and more flexible alerting. ServiceNow Cloud Observability requires better documentation, more flexible alerting mechanisms, and enhanced third-party integrations.

Ease of Deployment and Customer Service: Splunk APM is noted for its straightforward deployment and responsive customer service. ServiceNow Cloud Observability has a more complex deployment process but provides thorough customer support.

Pricing and ROI: Splunk APM is appreciated for its cost-effective setup and strong ROI, making it an attractive option for budget-conscious organizations. ServiceNow Cloud Observability, though pricier, is seen as worth the investment due to its high performance and comprehensive features.

To learn more, read our detailed ServiceNow Cloud Observability vs. Splunk APM Report (Updated: September 2024).

Buyer's Guide

ServiceNow Cloud Observability vs. Splunk APM

September 2024

Download the complete report

Helped 800,688 peers since 2012

Categories and Ranking

ServiceNow Cloud Observability

Ranking in Application Performance Monitoring (APM) and Observability

45th

Average Rating

7.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Splunk APM

Ranking in Application Performance Monitoring (APM) and Observability

12th

Average Rating

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of September 2024, in the Application Performance Monitoring (APM) and Observability category, the mindshare of ServiceNow Cloud Observability is 0.4%, down from 0.5% compared to the previous year. The mindshare of Splunk APM is 0.5%, up from 0.3% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Application Performance Monitoring (APM) and Observability

Featured Reviews

Prashant-Sharma

Senior Software Engineer at a retailer with 10,001+ employees

Aug 30, 2023

Provides effective observability and offers robust alerting and monitoring capabilities

We use some SDK to integrate like tips in our code, in our Java code or whatever code, rightly, Skylight or whatever. So, the SDK that we use is not very easy to get a hold of. So, a person who is more experienced is able to write proper code so that an operation can have an operation name to set. So, SDK would be improved for developers so that the integration and code will get easier. The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement. Currently, what happens is, suppose in a stream, we have lots of spans. So if there is something I can filter, for example, in a single trace, there are ten calls with it. And if I have to filter, I have to go inside the individual trace to get the call. In future releases, I want to see if it is possible to filter them at a very high stream level. So, for example, I want to filter the calls only from service A, ten calls, and I want to filter only two calls out of ten. So, instead of doing that filter at the trace level, can I do it at a stream level.

Read full review

Sivahari S.

Performance Test Engineer at Infosys

Mar 21, 2024

Provides end-to-end visibility, simplifies application performance monitoring, and makes monitoring logs easy

The most valuable feature is dashboard creation. This allows us to easily monitor everything by setting the data we want to see. For example, imagine we're working on a project within the application. There might be different environments, such as development, testing, and production environments. In the production environment, we can use dashboards to monitor customer activity, like account creation or other user data. This gives us a clear view of how transactions are performing and user response times. This dashboard creation feature is one of the most beneficial aspects of Splunk that I've used in a long time. While Splunk offers many features, including integration with various DevOps tools, its core strength lies in data monitoring and collection.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution Lightstep/ServiceNow has a couple of pretty advanced functionalities to help us investigate a deviation and help the development teams have better observability in the environment using distributed and complex services."

"The ability to create a stream based on different parameters, operation name, service name, URL, tags, and URI part, is one valuable feature."

"The UI is very intuitive."

"To a certain extent, it is possible to save on the costs of the product."

"The solution is stable and reliable."

"The volume it handles is very good, including the number of metrics, the volume number of traces, and more."

"Splunk APM has helped us to standardize logging and monitoring procedures."

"The most valuable features are troubleshooting and optimizing application performance."

"The most beneficial aspect of Slunk APM is the ATM, which is the map displaying the inbound and outbound relationships of the microservices, as well as the traffic between these dependencies. This feature provides us with valuable insights and helps us understand the interactions between different microservices."

"The most valuable feature is dashboard creation."

"It is a good tool. It allows you to set alerts for application and infrastructure monitoring, and it allows you to create dashboards."

"The product's deployment phase is good and very easy because it is done with OpenTelemetry for most of the parts."

More Splunk APM pros

Cons

"The dashboard and graphics must be improved."

"The support team could be better. Because of the different versions of different tactics of integrating reactive code base, the documentation is not very clear if someone has to be onboard. I would rate the documentation of Lightstep a five out of ten. It could need improvement."

"In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs."

"The design of this solution is not very intuitive and probably could come with more friendly tips for beginners."

"We currently lack log analysis capabilities in Splunk APM."

"There are some predefined metrics.......we may want to create customized metrics."

"They can improve the flow system and the keyword language. It has predefined keywords, but they can be improved."

"It is essential for the monitoring tool to deliver quick response times when generating analytical reports, instead of prolonged delays."

"I've been using the Splunk query language, and it can be a bit time-consuming to set up the queries I need."

"The dashboards are used mainly to visualize information about the infrastructure, but it isn't easy to construct or use the dashboards. While we tried to resolve the issue by calling support, it would be easier if they had an AI co-pilot to identify the problem and help you solve it."

"Splunk's functionality could be improved by adding database connectors for other platforms like AWS and Azure."

"The UI enhancements could be a way to improve the solution in the future."

More Splunk APM cons

Pricing and Cost Advice

"The product is expensive. I rate the tool's pricing model an eight out of ten."

"The price of Slunk APM is less than some of its competitors."

"Splunk offers a 14-day free trial and after that, we have to pay but the cost is reasonable."

"Splunk APM is a very cost-efficient solution."

"The pricing is reasonable."

See which vendors are best for you

Use our free recommendation engine to learn which Application Performance Monitoring (APM) and Observability solutions are best for your needs.

See recommendations

800,688 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

17%

Financial Services Firm

16%

Manufacturing Company

12%

Retailer

Financial Services Firm

18%

Computer Software Company

16%

Manufacturing Company

14%

Retailer

10%

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about LightStep?

The UI is very intuitive.

See all answers

What needs improvement with LightStep?

There are a lot of workflows and connectors. In terms of licensing, users would want the product to offer them the ability to tailor the tasks offered in the solution to suit their needs.

See all answers

What is your primary use case for LightStep?

I use the solution in my company since it has multiple tenants available. Basically, what happens in business is that you have a hybrid setup model, and for that, you extensively use a cloud platfo...

See all answers

What do you like most about SignalFx?

The most valuable feature is dashboard creation.

See all answers

What needs improvement with SignalFx?

In our company's case, we have some very high throughput services, so they might be getting 10,000 requests per second. Currently, Splunk APM and Splunk Observability want to do things in a way tha...

See all answers

What is your primary use case for SignalFx?

I use the solution in my company primarily for distributed tracing and metrics troubleshooting. I use the tool to troubleshoot incidents and find the root cause of errors when something goes wrong....

See all answers

Comparisons

Grafana vs ServiceNow Cloud Observability

Compared 36% of the time

New Relic vs ServiceNow Cloud Observability

Compared 29% of the time

Datadog vs ServiceNow Cloud Observability

Compared 10% of the time

Dynatrace vs ServiceNow Cloud Observability

Compared 9% of the time

Elastic Observability vs ServiceNow Cloud Observability

Compared 9% of the time

More ServiceNow Cloud Observability Competitors

Observe vs Splunk APM

Compared 26% of the time

Splunk ITSI (IT Service Intelligence) vs Splunk APM

Compared 17% of the time

Monte Carlo vs Splunk APM

Compared 11% of the time

Sentry vs Splunk APM

Compared 10% of the time

Dynatrace vs Splunk APM

Compared 8% of the time

More Splunk APM Competitors

Product Reports

Buyer's Guide

ServiceNow Cloud Observability

August 2024

Download ServiceNow Cloud Observability product report

Buyer's Guide

Splunk APM

August 2024

Download Splunk APM product report

Also Known As

LightStep

No data available

Learn More

Video not available

ServiceNow

Splunk

Overview

ServiceNow Cloud Observability is a comprehensive platform designed to enhance visibility, control, and performance monitoring of your IT infrastructure and applications. It seamlessly integrates log management, trace management, metrics monitoring, and infrastructure monitoring in real-time, leveraging AI and machine learning for automated tasks and actionable insights. With benefits including improved visibility, faster incident resolution, enhanced application performance, simplified IT operations, and reduced costs, this cloud-native solution is ideal for businesses of all sizes with complex IT infrastructures. It integrates seamlessly with ServiceNow IT Operations Management (ITOM), supports OpenTelemetry standards, and provides AI-powered insights along with pre-built dashboards and reports.

Splunk APM is a comprehensive application performance monitoring solution that provides real-time insights into the performance and availability of your applications.

It offers end-to-end visibility across the entire application stack, from the front-end user experience to the back-end infrastructure. With Splunk APM, you can proactively identify and resolve performance issues, optimize application performance, and ensure a seamless user experience.

Splunk APM leverages machine learning and AI-powered analytics to automatically detect anomalies and provide actionable insights. The product supports a wide range of programming languages and frameworks, making it suitable for both monolithic and microservices-based architectures. It also integrates seamlessly with other Splunk products, allowing you to correlate APM data with logs, metrics, and other operational data for a holistic view of your application environment.

With its intuitive interface and powerful features, Splunk APM empowers developers, operations teams, and business stakeholders to deliver high-performing applications and drive better business outcomes.

Sample Customers

InVision, Twilio, Lyft, Yext, DigitalOcean,

Sunrun, Yelp, Onshape, Tapjoy, Symphony Commerce, Chairish, Clever, Grovo, Bazaar Voice, Zenefits, Avalara

Buyer's Guide

ServiceNow Cloud Observability vs. Splunk APM

September 2024

Free Report: ServiceNow Cloud Observability vs. Splunk APM

Find out what your peers are saying about ServiceNow Cloud Observability vs. Splunk APM and other solutions. Updated: September 2024.

DOWNLOAD NOW

800,688 professionals have used our research since 2012.

See our ServiceNow Cloud Observability vs. Splunk APM report.

See our list of best Application Performance Monitoring (APM) and Observability vendors.

We monitor all Application Performance Monitoring (APM) and Observability reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.