Splunk Observability Cloud and ServiceNow IT Operations Management are both leaders in the field of IT operations management and monitoring. Splunk holds an advantage in log searching and application performance monitoring, while ServiceNow shines in service mapping and event management, enhancing its operational efficiency.
Features: Splunk Observability Cloud is notable for its log searching capabilities, smooth integration options, and the capacity to create custom dashboards for detailed analysis. ServiceNow IT Operations Management excels in service mapping, comprehensive discovery, and efficient event management, all of which streamline IT processes.
Room for Improvement: Splunk Observability Cloud faces challenges with its pricing structure, complexity of setup, and lack of predefined metrics, which hinder ease of use. ServiceNow IT Operations Management is criticized for its high cost and the complexity of service mapping and discovery, with room for improvement noted in its AI ML capabilities and integration with third-party tools.
Ease of Deployment and Customer Service: Splunk Observability Cloud offers deployment flexibility across on-premises, private, public, and hybrid clouds but receives mixed reviews on customer support, noting delays and knowledge gaps. ServiceNow IT Operations Management also provides versatile deployment options and generally garners positive feedback for its support, despite some setup and customization challenges.
Pricing and ROI: Splunk Observability Cloud is often seen as expensive, potentially restricting smaller businesses, yet it offers strong ROI and operational efficiency reflecting its feature-rich offerings. ServiceNow IT Operations Management is also high-priced, presenting challenges for smaller companies, but is valued for consolidating IT functions onto a single platform with significant ROI for enterprises.
It reduced staffing needs from four full-time staff to fewer due to automation.
Solve our issues effectively.
The response time of technical support could be improved.
Problem resolution typically takes between two and five days, which isn't very helpful.
They did not have a clear answer.
ServiceNow ITOM scales very well to small and medium businesses.
We've used the solution across more than 250 people, including engineers.
I would rate its stability a nine out of ten.
We rarely have problems accessing the dashboard or the page.
A more streamlined configuration process tailored to use cases and industry would be beneficial.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
There is room for improvement in the alerting system, which is complicated and has less documentation available.
Customers sometimes need to create specific dashboards, particularly for applicative metrics such as Java and process terms.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
ServiceNow's pricing is expensive.
It appears to be expensive compared to competitors.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is able to connect to our assets on our network using the Microsoft Fabric and identify these assets, populating them in the CMDB.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
For troubleshooting, we can detect problems in seconds, which is particularly helpful for digital teams.
Splunk APM provides a holistic view of the application.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Splunk Observability Cloud combines log search, data integration, and dashboards for seamless monitoring, enhancing infrastructure visibility and security. Its cloud integration and scalability support diverse environments, improving operational efficiency.
Splunk Observability Cloud offers comprehensive monitoring tools with user-friendly interfaces, enabling end-to-end infrastructure visibility. Its real-time alerting and predictive capabilities enhance security monitoring, while centralized dashboards provide cross-platform visibility. Users benefit from fast data integration and extensive insights into application performance. Despite its advantages, improvements could be made in integration with other tools, data reliability, scalability, and cost management. Users face challenges in configuration complexity and require better automation and endpoint protection features. Enhancing AI integration, alerts, and adaptation for high-throughput services could further improve usability.
What are the key features of Splunk Observability Cloud?In industries like finance and healthcare, Splunk Observability Cloud is implemented for application performance monitoring and infrastructure metrics. Its ability to track incidents and analyze machine data benefits network infrastructure, while distributed tracing and log analysis aid in tackling security threats. Organizations often integrate it for compliance and auditing purposes, enhancing visibility into network traffic and optimizing performance.
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