Splunk Infrastructure Monitoring and ServiceNow IT Operations Management compete in the IT operations management space. Splunk appears to have the upper hand in terms of real-time visibility and data processing efficiency, while ServiceNow is stronger in integration support and IT service management processes.
Features: Splunk Infrastructure Monitoring provides efficient data processing, real-time visibility, and rapid log searching abilities, alongside unified multi-cloud environment monitoring and customizable dashboards. ServiceNow IT Operations Management offers strong discovery, service mapping, and integration with IT service management, supporting event management and orchestration within its AIOps framework.
Room for Improvement: Splunk needs better integration capabilities with third-party tools, enhanced automation features, improved scalability, and more comprehensive documentation. ServiceNow could benefit from a simplified pricing model, reduced complexity in deployment and discovery, and further integration with cloud services alongside improved machine learning abilities.
Ease of Deployment and Customer Service: Splunk is flexible across different deployment models, including on-premises and cloud, with users noting adequate documentation and support, though response times can be slow. ServiceNow is recognized for ease of use in hybrid environments; however, initial setup complexities exist, with responsive but costly support.
Pricing and ROI: Splunk is perceived as expensive, primarily due to its data volume-based pricing, but users find value through improved efficiency and downtime reduction, thus realizing ROI. ServiceNow is also considered costly, positioned as a premium solution offering advantages in consolidating IT functions, contributing to ROI through streamlined processes.
It reduced staffing needs from four full-time staff to fewer due to automation.
The response time of technical support could be improved.
ServiceNow ITOM scales very well to small and medium businesses.
We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors.
There is room for improvement in service mapping within ServiceNow ITOM.
The pricing model offers scaling where not everything consumes a license equally, providing more value across different business areas.
The performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
ServiceNow IT Operations Management is beneficial for the discovery of all CIs in our environment.
ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.
ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.
ServiceNow IT Operations Management Features
ServiceNow IT Operations Management Benefits
ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.
Reviews from Real Users
“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant
“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree
Splunk Infrastructure Monitoring offers features including, Instant visualization, real-time actionable alerts, centralized enterprise controls, and scalability.
Get fast time to value with over 250+ cloud service integrations and pre-built dashboards out of the box for rapid, full-stack visualization. Autodiscover, break down, group, and explore clouds, services and systems in minutes.
Act before infrastructure performance affects end-user experience. Instantly detect and accurately alerts on dynamic thresholds, multiple conditions and complex rules to eliminate alert storms and dramatically reduce MTTD/MTTR.
Answer business-critical questions in context and monitor service-level objectives and indicators instantly. Track custom metrics for business KPIs to token based access and usage controls.
Troubleshoot across thousands of microservices, multiple ephemeral deployments, application versions and billions of events. Release better apps faster and drive closed-loop automation for a flawless end-user experience.
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