Try our new research platform with insights from 80,000+ expert users

ServiceNow IT Operations Management vs Spot comparison

Sponsored
 

Comparison Buyer's Guide

Executive SummaryUpdated on Apr 8, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

IBM Turbonomic
Sponsored
Ranking in Cloud Management
4th
Average Rating
8.8
Reviews Sentiment
7.4
Number of Reviews
205
Ranking in other categories
Cloud Migration (5th), Virtualization Management Tools (4th), IT Financial Management (1st), IT Operations Analytics (4th), Cloud Analytics (1st), Cloud Cost Management (1st), AIOps (5th)
ServiceNow IT Operations Ma...
Ranking in Cloud Management
9th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
40
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (4th)
Spot
Ranking in Cloud Management
28th
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
Server Virtualization Software (14th), Cloud Operations Analytics (3rd), Cloud Analytics (3rd), Compute Service (9th), Containers as a Service (CaaS) (6th), Cloud Cost Management (7th)
 

Mindshare comparison

As of April 2025, in the Cloud Management category, the mindshare of IBM Turbonomic is 5.7%, down from 6.6% compared to the previous year. The mindshare of ServiceNow IT Operations Management is 1.6%, down from 2.6% compared to the previous year. The mindshare of Spot is 0.8%, down from 0.9% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management
 

Featured Reviews

Keldric Emery - PeerSpot reviewer
Saves time and costs while reducing performance degradation
It's been a very good solution. The reporting has been very, very valuable as, with a very large environment, it's very hard to get your hands on the environment. Turbonomic does that work for you and really shows you where some of the cost savings can be done. It also helps you with the reporting side. Me being able to see that this machine hasn't been used for a very long time, or seeing that a machine is overused and that it might need more RAM or CPU, et cetera, helps me understand my infrastructure. The cost savings are drastic in the cloud feature in Azure and in AWS. In some of those other areas, I'm able to see what we're using, what we're not using, and how we can change to better fit what we have. It gives us the ability for applications and teams to see the hardware and how it's being used versus how they've been told it's being used. The reporting really helps with that. It shows which application is really using how many resources or the least amount of resources. Some of the gaps between an infrastructure person like myself and an application are filled. It allows us to come to terms by seeing the raw data. This aspect is very important. In the past, it was me saying "I don't think that this application is using that many resources" or "I think this needs more resources." I now have concrete evidence as well as reporting and some different analytics that I can show. It gives me the evidence that I would need to show my application owners proof of what I'm talking about. In terms of the downtime, meantime, and resolution that Turbonomic has been able to show in reports, it has given me an idea of things before things happen. That is important as I would really like to see a machine that needs resources, and get resources to it before we have a problem where we have contention and aspects of that nature. It's been helpful in that regard. Turbonomic has helped us understand where performance risks exist. Turbonomic looks at my environment and at the servers and even at the different hosts and how they're handling traffic and the number of machines that are on them. I can analyze it and it can show me which server or which host needs resources, CPU, or RAM. Even in Azure, in the cloud, I'm able to see which resources are not being used to full capacity and understand where I could scale down some in order to save cost. It is very, very helpful in assessing performance risk by navigating underlying causes and actions. The reason why it's helpful is because if there's a machine that's overrunning the CPU, I can run reports every week to get an idea of machines that would need CPU, RAM, or additional resources. Those resources could be added by Turbonomic - not so much by me - on a scheduled basis. I personally don't have to do it. It actually gives me a little bit of my life back. It helps me to get resources added without me physically having to touch each and every resource myself. Turbonomic has helped to reduce performance degradation in the same way as it's able to see the resources and see what it needs and add them before a problem occurs. It follows the trends. It sees the trends of what's happening and it's able to add or take away those resources. For example, we discuss when we need to do certain disaster recovery tests. Over the years, Turbo will be able to see, for example, around this time of year that certain people ramp up certain resources in an environment, and then it will add the resources as required. Another time of year, it will realize these resources are not being used as much, and it takes those resources away. In this way, it saves money and time while letting us know where we are. We've saved a great deal of time using this product when I consider how I'd have to multiply myself and people like me who would have to add resources to devices or take resources away. We've saved hundreds of hours. Most of the time those hours would have to be after hours as well, which are more valuable to me as that's my personal time. Those saved hours are across months, not years. I would consider the number of resources that Turbonomic is adding and taking away and the placement (if I had to do it all myself) would end up being hundreds of hours monthly that would be added without the help of Turbonomic. It helps us to meet SLAs mainly due to the fact that we're able to keep the servers going and to keep the servers in an environment, to keep them to where (if we need to add resources) we can add them at any given time. It will keep our SLAs where they need to be. If we were to have downtime due to the fact that we had to add resources or take resources away and it was an emergency, then that would prevent us from meeting our SLAs. We also use it to monitor Azure and to monitor our machines in terms of the resources that are out there and the cost involved. In a lot of cases, it does a better job of giving us cost information than Azure itself does. We're able to see the cost per machine. We're able to see the unattached volume and storage that we are paying for. It gives us a great level of insight. Turbonomic gives us the time to be able to focus on innovation and ongoing modernization. Some of the tasks that it does are tasks that I would not necessarily have to do. It's very helpful in that I know that the resources are there where they need to be and it gives me an idea of what changes need to be made or what suggestions it's making. Even if I don't take them, I'm able to get a good idea of some best practices through Turbonomic. One of the ways that Turbonomic does to help bring new resources to market is that we are now able to see the resources (or at least monitor the resources) before they get out to the general public within our environment. We saw immediate value from the product in the test environment. We set it up in a small test environment and we started with just placement and we could tell that the placement was being handled more efficiently than what VMware was doing. There was value for us in placement alone. Then, after we left the placement, we began to look at the resources and there were resources. We immediately began to see a change in the environment. It has made the application and performance better, mainly due to the fact that we are able to give resources and take resources away based on what the need is. Our expenses, definitely, have been in a better place based on the savings that we've been able to make in the cloud and on-prem. Turbonomic has been very helpful in that regard. We've been able to see the savings easily based on the reports in Turbonomic. That, and just seeing the machines that are not being used to capacity allows us to set everything up so it runs a bit more efficiently.
RichardG - PeerSpot reviewer
Effortlessly blends management systems for comprehensive infrastructure insight
ServiceNow IT Operations Management brought together Intune and SCCM or MECM really well. It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation. Additionally, the performance analytics of ServiceNow was especially beneficial for setting thresholds, aggregating, and correlating infrastructure data.
Manpreet_Singh - PeerSpot reviewer
Used to manage Kubernetes infrastructure, but it doesn't have support from OCI
Spot Ocean is deployed on the cloud in our organization. I would recommend the solution to other users. You need to have an experience with Kubernetes, or else this product is of no use. It is not difficult to learn to use Spot Ocean. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"I like Turbonomic's built-in reporting. It provides a ton of information out of the box, so I don't have to build panels for the monthly summaries and other reports I need to present to management. We get better performance and bottleneck reporting from this than we do from our older EMC software."
"The notifications saying, "This is a corrective action," even though some of them can be automated, are always welcome to see. They summarize your entire infrastructure and how you can better utilize it. That is the biggest feature."
"Turbonomic can show us if we're not using some of our storage volumes efficiently in AWS. For example, if we've over-provisioned one of our virtual machines to have dedicated IOPs that it doesn't need, Turbonomic will detect that and tell us."
"We like that Turbonomic shows application metrics and estimates the impact of taking a suggested action. It provides us a map of resource utilization as part of its recommendation. We evaluate and compare that to what we think would be appropriate from a human perspective to that what Turbonomic is doing, then take the best action going forward."
"The automation and orchestration components are definitely the best part, as you can tell it what it can do and when, and just let it be."
"The biggest value I'm getting out of VMTurbo right now is the complete hands-off management of equalizing the usage in my data center."
"Before implementing Turbonomic, we had difficulty reaching a consensus about VM placement and sizing. Everybody's opinion was wrong, including mine. The application developers, implementers, and infrastructure team could never decide the appropriate size of a virtual machine. I always made the machines small, and they always made them too big. We were both probably wrong."
"It also brings up a list of machines and if something is under-provisioned and needs more compute power it will tell you, 'This server needs more compute power, and we suggest you raise it up to this level.' It will even automatically do it for you. In Azure, you don't have to actually go into the cloud provider to resize. You can just say, 'Apply these resizes,' and Turbonomic uses some back-end APIs to make the changes for you."
"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."
"It is a market leader and is very implementation-friendly. Developers have a clear understanding of how the solution works, and it is mature enough to handle different client needs."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"The solution is very capable and user friendly."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."
"It includes a valuable feature called Discovery, that aids in application portfolio management, enabling visibility into IT infrastructure from top to bottom."
"It is easy to use and simple to learn."
"The solution helps us to manage and scale automatically whenever there is a limit to the increase in the application workflow."
"The solution offers both block access and file access, making it a nice solution for customers."
 

Cons

"Some features are only available via changes to the deployment YAML, and it would be better to have them in the UI."
"They have a long road map when we ask for certain things that will make the product better. It takes time, but that's understandable because there are other things that are higher on the priority list."
"Turbonomic doesn't do storage placement how I would prefer. We use multiple shared storage volumes on VMware, so I don't have one big disk. I have lots of disks that I can place VMs on, and that consumes IOPS from the disk subsystem. We were getting recommendations to provision a new volume."
"We're still evaluating the solution, so I don't know enough about what I don't know. They've done a lot over the years. I used Turbonomics six or seven years ago before IBM bought them. They've matured a lot since then."
"Enhanced executive reporting standard with the tool beyond the reports that can be created today. Something that can easily be used with upper management on a monthly or quarterly basis to show the impact to our environment."
"The old interface was not the clearest UI in some areas, and could be quite intimidating when first using the tool."
"If they would educate their customers to understand the latest updates, that would help customers... Also, there are a lot of features that are not available in Turbonomic. For example, PaaS component optimization and automation are still in the development phase."
"Turbonomic can modernize the look and feel, making it more user-friendly to access and obtain information."
"The solution’s licensing cost could be improved."
"Service Mapping is a time-consuming process. The time and effort versus the benefits are very difficult to articulate to customers."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"I would like more manual issues to have automated report-facing options."
"The pricing is high."
"Regarding ServiceNow, there is room for improvement in terms of customization, particularly in the area of self-customization."
"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."
"The security policies could be increased."
"There are no particular areas for improvement I can identify."
"The solution doesn't have support from OCI, and it should start working to onboard OCI."
 

Pricing and Cost Advice

"It is an endpoint type license, which is fine. It is not overly expensive."
"I have not seen Turbonomic's new pricing since IBM purchased it. When we were looking at it in my previous company before IBM's purchase, it was compatible with other tools."
"I know there have been some issues with the billing, when the numbers were first proposed, as to how much we would save. There was a huge miscommunication on our part. Turbonomic was led to believe that we could optimize our AWS footprint, because we didn't know we couldn't. So, we were promised savings of $750,000. Then, when we came to implement Turbonomic, the developers in AWS said, "Absolutely not. You're not putting that in our environment. We can't scale down anything because they coded it." Our AWS environment is a legacy environment. It has all these old applications, where all the developers who have made it are no longer with the company. Those applications generate a ton of money for us. So, if one breaks, we are really in trouble and they didn't want to have to deal with an environment that was changing and couldn't be supported. That number went from $750,000 to about $450,000. However, that wasn't Turbonomic's fault."
"Price is a big one. VMTurbo was very competitively priced."
"Licensing is per socket, so load up on the cores rather than a lot of lower core CPUs."
"You should understand the cost of your physical servers and how much time and money you are spending year over year on expanding your virtual farm."
"We see ROI in extended support agreements (ESA) for old software. Migration activities seem to be where Turbonomic has really benefited us the most. It's one click and done. We have new machines ready to go with Turbonomic, which are properly sized instead of somebody sitting there with a spreadsheet and guessing. So, my return on investment would certainly be on currency, from a software and hardware perspective."
"IBM Turbonomic is an investment that we believe will deliver positive returns."
"The solution offers yearly licenses and a subscription model for add-on features."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"The solution is costly compared to the products offered by its competitors."
"It is expensive. It is around 10 Euros per server per month."
"The price of ServiceNow IT Operations Management is expensive."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The cost of ServiceNow is much higher."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
Information not available
report
Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.
846,617 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Manufacturing Company
10%
Insurance Company
7%
Financial Services Firm
15%
Computer Software Company
13%
Manufacturing Company
11%
Government
6%
Manufacturing Company
24%
Computer Software Company
16%
Financial Services Firm
12%
Real Estate/Law Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What is your experience regarding pricing and costs for Turbonomic?
It offers different scenarios. It provides more capabilities than many other tools available. Typically, its price is...
What needs improvement with Turbonomic?
The implementation could be enhanced.
What is your primary use case for Turbonomic?
We use IBM Turbonomic to automate our cloud operations, including monitoring, consolidating dashboards, and reporting...
What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management po...
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and compet...
What needs improvement with ServiceNow IT Operations Management?
There is room for improvement in service mapping within ServiceNow ITOM. When we have more time, we'll look to extend...
What do you like most about Spot Ocean?
The solution helps us to manage and scale automatically whenever there is a limit to the increase in the application ...
What needs improvement with Spot Ocean?
There are no particular areas for improvement I can identify.
What is your primary use case for Spot Ocean?
Spot by NetApp is primarily used for backup and also for Fiservware.
 

Also Known As

Turbonomic, VMTurbo Operations Manager
ServiceNow ITOM
Spot Ocean, Spot Elastigroup, Spot Eco
 

Interactive Demo

Demo not available
Demo not available
 

Overview

 

Sample Customers

IBM, J.B. Hunt, BBC, The Capita Group, SulAmérica, Rabobank, PROS, ThinkON, O.C. Tanner Co.
servicenow, TransAlta, NATS, Symantec
Freshworks, Zalando, Red Spark, News, Trax, ETAS, Demandbase, BeesWa, Duolingo, intel, IBM, N26, Wix, EyeEm, moovit, SAMSUNG, News UK, ticketmaster
Find out what your peers are saying about ServiceNow IT Operations Management vs. Spot and other solutions. Updated: April 2025.
846,617 professionals have used our research since 2012.