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ServiceNow IT Operations Management vs Spot comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jul 13, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in Cloud Management
11th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
42
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (9th), AIOps (3rd)
Spot
Ranking in Cloud Management
31st
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
Server Virtualization Software (15th), Cloud Operations Analytics (1st), Cloud Analytics (4th), Compute Service (11th), Containers as a Service (CaaS) (5th), Cloud Cost Management (7th)
 

Mindshare comparison

As of September 2025, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.9%, up from 1.8% compared to the previous year. The mindshare of Spot is 1.1%, up from 0.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Market Share Distribution
ProductMarket Share (%)
ServiceNow IT Operations Management1.9%
Spot1.1%
Other97.0%
Cloud Management
 

Featured Reviews

PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
Manpreet_Singh - PeerSpot reviewer
Used to manage Kubernetes infrastructure, but it doesn't have support from OCI
Spot Ocean is deployed on the cloud in our organization. I would recommend the solution to other users. You need to have an experience with Kubernetes, or else this product is of no use. It is not difficult to learn to use Spot Ocean. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The asset management tools are very valuable."
"I like the tool's discovery feature."
"From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database."
"The most important features of ServiceNow IT Operations Management are the discovery service mapping and orchestration."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
"It's easy to set up."
"The Discovery feature is the most valuable. I only use the Discovery and Service Mapping features. I am using the minor subscription called ITOM Visibility, which includes the Discovery and Service Mapping features. It is easy to understand and easy to use. It has a lot of documentation. You can find a lot of help online, which helps me in finding what I need in a rapid way. You can find videos on YouTube channels and a lot of stuff and information in the online community."
"ServiceNow IT Operations Management is a stable product."
"The solution offers both block access and file access, making it a nice solution for customers."
"The solution helps us to manage and scale automatically whenever there is a limit to the increase in the application workflow."
 

Cons

"The solution needs to add mobilization, where we can connect mobile devices or wireless devices to do wireless scanning and bring assets into the database."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"I would like more manual issues to have automated report-facing options."
"The solution’s licensing cost could be improved."
"If you are new to using the solution, you will find the setup complex."
"We are facing difficulties with service mapping of CIs from the end users, and are seeking help from third-party vendors."
"The pricing is high."
"The solution's licensing model is a bit complicated. It should be simple and easy for people to understand."
"There are no particular areas for improvement I can identify."
"The solution doesn't have support from OCI, and it should start working to onboard OCI."
 

Pricing and Cost Advice

"It is expensive. It is around 10 Euros per server per month."
"The cost of ServiceNow is much higher."
"There are additional costs, you have to pay more for everything."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The solution is costly compared to the products offered by its competitors."
"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."
"The solution offers yearly licenses and a subscription model for add-on features."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
Information not available
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Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
11%
Healthcare Company
5%
Manufacturing Company
19%
Computer Software Company
15%
Financial Services Firm
9%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business11
Midsize Enterprise5
Large Enterprise26
No data available
 

Questions from the Community

What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
ServiceNow's pricing is expensive. We consider it a Tier 1 product, but it requires significant investment.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow ( /products/servicenow-reviews )'s pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial. We needed some external help to ...
What do you like most about Spot Ocean?
The solution helps us to manage and scale automatically whenever there is a limit to the increase in the application workflow.
What needs improvement with Spot Ocean?
There are no particular areas for improvement I can identify.
What is your primary use case for Spot Ocean?
Spot by NetApp is primarily used for backup and also for Fiservware.
 

Also Known As

ServiceNow ITOM
Spot Ocean, Spot Elastigroup, Spot Eco
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
Freshworks, Zalando, Red Spark, News, Trax, ETAS, Demandbase, BeesWa, Duolingo, intel, IBM, N26, Wix, EyeEm, moovit, SAMSUNG, News UK, ticketmaster
Find out what your peers are saying about ServiceNow IT Operations Management vs. Spot and other solutions. Updated: September 2025.
867,676 professionals have used our research since 2012.