Try our new research platform with insights from 80,000+ expert users

ServiceNow IT Operations Management vs Spot comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 19, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

ServiceNow IT Operations Ma...
Ranking in Cloud Management
10th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
44
Ranking in other categories
Event Monitoring (1st), IT Infrastructure Monitoring (10th), AIOps (2nd)
Spot
Ranking in Cloud Management
32nd
Average Rating
8.0
Reviews Sentiment
7.0
Number of Reviews
2
Ranking in other categories
Server Virtualization Software (15th), Cloud Operations Analytics (1st), Cloud Analytics (4th), Compute Service (11th), Containers as a Service (CaaS) (5th), Cloud Cost Management (7th)
 

Mindshare comparison

As of November 2025, in the Cloud Management category, the mindshare of ServiceNow IT Operations Management is 1.7%, up from 1.6% compared to the previous year. The mindshare of Spot is 1.4%, up from 0.5% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Cloud Management Market Share Distribution
ProductMarket Share (%)
ServiceNow IT Operations Management1.7%
Spot1.4%
Other96.9%
Cloud Management
 

Featured Reviews

PriyankaBachu - PeerSpot reviewer
Provides templates which reduces duplications in rule configuration
Currently, we are integrating LogicMonitor with ServiceNow IT Operations Management to manage IT event management and auto-ticketing for alerts from the monitoring tool to ServiceNow The solution is saving time by providing templates, reducing duplication in rule configuration, and offering…
Manpreet_Singh - PeerSpot reviewer
Used to manage Kubernetes infrastructure, but it doesn't have support from OCI
Spot Ocean is deployed on the cloud in our organization. I would recommend the solution to other users. You need to have an experience with Kubernetes, or else this product is of no use. It is not difficult to learn to use Spot Ocean. Overall, I rate the solution a seven out of ten.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The dashboard maintenance is very good, and the tool doesn't get stuck."
"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."
"It is a product that is familiar for a lot of users."
"I am impressed with the tool's ability to track information in an easy way."
"ServiceNow IT Operations Management's biggest plus point is that it is a platform, and they provide seamless integration of ITOM with their other modules such as ITSM, where we can leverage the AIs for discovery, perform impact analysis, which essentially helps to enhance the overall IT operations and reduce the downtime and MTTR."
"The solution is saving time by providing templates, reducing duplication in rule configuration, and offering efficient alert management."
"It provided out-of-the-box integrations, requiring only minimal effort, typically a couple of days, to massage those systems into a seamless operation."
"It is flexible. You can tune it, more or less, as you want."
"The solution offers both block access and file access, making it a nice solution for customers."
"The solution helps us to manage and scale automatically whenever there is a limit to the increase in the application workflow."
 

Cons

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."
"There are not enough apps in the app store to expand functionality. There should be more made available."
"The out-of-the-box reporting feature is not as user friendly as other tools."
"ServiceNow's pricing is expensive. A more streamlined configuration process tailored to use cases and industry would be beneficial."
"The pattern part can be improved. Patterns are used in the Discovery feature. Although it is easy to create new patterns and modify the existing ones, it would be better if this solution can have more out-of-the-box patterns. In terms of new features, they can include artificial intelligence, something like machine learning."
"There is room for improvement in the stability of ServiceNow."
"An area for improvement for ServiceNow IT Operations Management is making service mapping and discovery easier for non-IP devices."
"The time for deployment of ServiceNow IT Operations Management depends on many factors. It's a SaaS application, it should not take too long, but if you want to define the tool based on your processes, then it would take some time. It fully depends on the company's complexity. There are out-of-the-box product flows and if you want to use them, you can from day one. However, if you want to customize it and change it to your company's practices, then it will take more time. The setup could be faster."
"There are no particular areas for improvement I can identify."
"The solution doesn't have support from OCI, and it should start working to onboard OCI."
 

Pricing and Cost Advice

"The solution offers yearly licenses and a subscription model for add-on features."
"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."
"The cost of ServiceNow is much higher."
"The solution is costly compared to the products offered by its competitors."
"We obtained discovery licenses at about seven dollars Australian per unit, which we found to be reasonable and competitive."
"My customers pay for the ServiceNow IT Operations Management license annually. I'd rate the pricing based on value. ServiceNow IT Operations Management is a premium product as it has better features than competitors."
"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."
"While not entirely sure, I believe the solution costs at least a million dollars annually."
Information not available
report
Use our free recommendation engine to learn which Cloud Management solutions are best for your needs.
872,869 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Manufacturing Company
13%
Financial Services Firm
12%
Computer Software Company
11%
Healthcare Company
5%
Manufacturing Company
20%
Computer Software Company
15%
Financial Services Firm
8%
Healthcare Company
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business12
Midsize Enterprise5
Large Enterprise26
No data available
 

Questions from the Community

What do you like most about ServiceNow IT Operations Management?
From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.
What is your experience regarding pricing and costs for ServiceNow IT Operations Management?
It is definitely high-priced compared to other products available in the same domain in the market.
What needs improvement with ServiceNow IT Operations Management?
ServiceNow IT Operations Management has not been very popular in these regions for multiple reasons. One is that for SMB customers, ServiceNow IT Operations Management is not very affordable. It is...
What do you like most about Spot Ocean?
The solution helps us to manage and scale automatically whenever there is a limit to the increase in the application workflow.
What needs improvement with Spot Ocean?
There are no particular areas for improvement I can identify.
What is your primary use case for Spot Ocean?
Spot by NetApp is primarily used for backup and also for Fiservware.
 

Also Known As

ServiceNow ITOM
Spot Ocean, Spot Elastigroup, Spot Eco
 

Overview

 

Sample Customers

servicenow, TransAlta, NATS, Symantec
Freshworks, Zalando, Red Spark, News, Trax, ETAS, Demandbase, BeesWa, Duolingo, intel, IBM, N26, Wix, EyeEm, moovit, SAMSUNG, News UK, ticketmaster
Find out what your peers are saying about ServiceNow IT Operations Management vs. Spot and other solutions. Updated: November 2025.
872,869 professionals have used our research since 2012.