ServiceNow IT Operations Management vs VMware Aria Operations for Applications comparison

ServiceNow IT Operations Management vs. VMware Aria Operations for Applications

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Helped 814,763 peers since 2012

Categories and Ranking

ServiceNow IT Operations Ma...

Ranking in IT Infrastructure Monitoring

7th

Average Rating

8.2

Number of Reviews

Ranking in other categories

Event Monitoring (1st), Cloud Management (9th), AIOps (4th)

VMware Aria Operations for ...

Ranking in IT Infrastructure Monitoring

42nd

Average Rating

7.6

Number of Reviews

Ranking in other categories

Application Performance Monitoring (APM) and Observability (40th), Container Monitoring (9th), Cloud Monitoring Software (32nd)

Mindshare comparison

As of November 2024, in the IT Infrastructure Monitoring category, the mindshare of ServiceNow IT Operations Management is 2.6%, down from 2.9% compared to the previous year. The mindshare of VMware Aria Operations for Applications is 1.3%, down from 1.4% compared to the previous year. It is calculated based on PeerSpot user engagement data.

IT Infrastructure Monitoring

Featured Reviews

VivekSaini

IT Consultant at Aon Corporation

Nov 22, 2022

A very capable solution that includes a valuable, user-friendly workflow management tool

Our company has forty team members who use the solution for change management, problem management, and our intake process. We use the workflow management tool for several provisions. For example, a requester creates the request, it goes to the floor for approval, and then it automatically connects…

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Yves Sandfort

CEO & Majority Shareholder at Comdivision Consulting GmbH

Aug 1, 2022

Easy to deploy, worth the money, and helpful for uptime monitoring and performance insights

Its billing model is consumption-based. I understand the consumption-based model, but it is not necessarily easy to estimate and guess how many points or how much we are going to consume on a specific application up until we get to that point. So, for us, it would be helpful to have more insights or predictability into what we can expect from a cost perspective if we are starting to use specific features. This can potentially also drive our consumption a bit more. The other thing for us is that while it is great that we have all these standard metrics, it would be good if we can also more easily define standard metrics to be consumed for our own application. At the moment, for a lot of applications, we have to reinvent the wheel every time. If there was something so that we can build our own packaging of metrics, it would be helpful. In the future, we might be deploying our software to other customers as well. So, they should make it easier to redeploy that. There should be more customizable dashboards. The Wavefront dashboards are very technical and a more business-oriented dashboard design would definitely help.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The most valuable features of ServiceNow IT Operations Management are ease of use, intuitive design, and ease of management, and its based on IT practices which are good."

"I like the tool's CMBD connection with Discovery. The solution is also flexible."

"Provides everything in one solution."

"The most valuable feature of ServiceNow IT Operations Management is the user interface."

"As a product, ServiceNow IT Operations Management is pretty strong, and it can discover non-IP devices."

"It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything."

"It's easy to set up."

"The auto remediation feature has been most valuable. They have also introduced an AOP feature of ServiceNow that we are keen to explore."

More ServiceNow IT Operations Management pros

"The solution is great for virtualization and preparing the infrastructure in Tanzu to test products. It's very fast and has good visibility."

"Tanzu itself, integrated with multiple solutions, bestows support and security upon a container platform, especially when it comes to managing open-source container platforms such as Kubernetes."

"For us, the ease of deployment in combination with TMZ was the most important part because we don't have to manually deploy a complex monitoring solution. We can more or less do that with the click of a button, and we are not dependent on the developers to provide us with all the necessary features and functions to make that work. We can just deploy it on a workload cluster and monitor at least a good part of the workload. If we want to go into detail, we clearly need to make changes, but for a good part of application monitoring, it gives us good insights."

"VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support."

"The features I find most valuable is the querying and alerting capabilities."

"No issues with stability."

"People are very pleased with the implementation."

"This solution allows me to have true visibility for any metrics when it comes to my cloud, and private."

More VMware Aria Operations for Applications pros

Cons

"I advise others not to customize a lot while using the solution."

"The pricing of some modules is higher because they are sold in packages. If we need something specific, we cannot take it individually."

"The initial setup phase was hard and could be made easier."

"The service discovery tool should include HR automations that automatically remove an employee who is leaving."

"The out-of-the-box reporting feature is not as user friendly as other tools."

"Even though they call it low code there are a lot of customizations needed, especially from an ITOM standpoint."

"The product needs to add a workflow insight tool."

"It should have better integrations with other solutions."

More ServiceNow IT Operations Management cons

"In the new version, I would love to see more prediction capabilities. It would be great if one could see the alerts get a little more enriched with information and become more human-friendly instead of the technical stuff that they put in there. I think those would be really awesome outcomes to get."

"The documentation and integration with Kubernetes could be improved."

"The main problem I have is that the license cost is very high."

"The implementation is a long process that should be improved."

"I would like to see integration with Kubernetes cluster and APIs so that you can manage the entire stack."

"They could make it more easy to plug-in data so that a nontechnical person will be able to use it, like accountants or finance people. That way they don't have to ask us."

"It could use a URL document server. Everything in the market is moving towards automation and everybody's looking for the single click operations as well relational data locality."

"The initial setup should be easier and more seamless."

More VMware Aria Operations for Applications cons

Pricing and Cost Advice

"It is moderately expensive. The pricing itself and the licensing options are depending on the model and the customization."

"While not entirely sure, I believe the solution costs at least a million dollars annually."

"I would rate the product's pricing a five out of ten since there are vendors who are cheaper."

"This solution offers good value but comes at a very high premium. Pricing could be reduced by 10 to 20%."

"The cost of ServiceNow is much higher."

"The solution offers yearly licenses and a subscription model for add-on features."

"The price of ServiceNow IT Operations Management is expensive."

"It has different subscription models."

More ServiceNow IT Operations Management pricing and cost advice

"The licensing costs are very high, particularly when you consider that we have to purchase a level 1 license for every integration, such as the load balancer, HAProxy, and the MSSP. And if you want to use vSAN, that's another license. Then, of course, Tanzu Observability has its own separate license."

"Different locations require different setups. In your terms, around 300 to around 400K USD."

"I would rate the pricing as three out of five."

"I don't have the details. In our case, there is a mixture in place. We have production usage, and we are also doing training for VMware. So, we also have a training instance. It is worth the money you would spend on it. That's because if you were to build all of this yourself by using some of the open source tools, then you would need a lot of time."

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814,763 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Financial Services Firm

16%

Computer Software Company

14%

Manufacturing Company

12%

Energy/Utilities Company

Financial Services Firm

18%

Computer Software Company

16%

Manufacturing Company

Retailer

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about ServiceNow IT Operations Management?

From my perspective as an asset manager, the most valuable feature of the solution is the configuration management portion, where I can actively add something to the database.

What is your experience regarding pricing and costs for ServiceNow IT Operations Management?

It is a little expensive. I rate the product’s pricing a six or seven out of ten, where one is cheap and ten is expensive.

What needs improvement with ServiceNow IT Operations Management?

The main issue with ITOM in an enterprise environment is performance. If you're ingesting hundreds of thousands of events per minute, you need infrastructure capable of handling such a large scale....

What do you like most about VMware Tanzu Observability by Wavefront?

VMware comes with a support team, and if you have trouble, you can easily create a ticket, and VMware will help you. Therefore, the best aspect is the support.

What is your experience regarding pricing and costs for VMware Tanzu Observability by Wavefront?

I would rate the pricing as three out of five.

What needs improvement with VMware Tanzu Observability by Wavefront?

It's hard to set up Tanzu clusters. It's hard to do a POC. Once you set up a customer's environment, you easily see the problems. The initial setup should be easier and more seamless.

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IBM Tivoli NetCool OMNIbus vs ServiceNow IT Operations Management

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Datadog vs VMware Aria Operations for Applications

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Splunk Enterprise Security vs VMware Aria Operations for Applications

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Product Reports

ServiceNow IT Operations Management

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ServiceNow IT Operations Management report

VMware Aria Operations for Applications

Download VMware Aria Operations for Applications product report

VMware Aria Operations for Applications report

Also Known As

ServiceNow ITOM

Tanzu Observability, Wavefront, Wavefront by VMware, VMware Tanzu Observability

Learn More

ServiceNow

VMware

Overview

ServiceNow IT Operations Management (ITOM) is a cloud management and infrastructure tool that facilitates the administrative and development process of creating, planning, and operating digital services, technology, application requirements, and components for organizations. Service Now ensures effectiveness, performance, and availability throughout an organization's processes and services.

ServiceNow ITOM will help organizations facilitate consistent policies with regard to deployment, support, and services to ensure trustworthiness and quality of service (QoS). ServiceNow ITOM will ensure that all applications, services, and infrastructure are consistently available and stable.

ServiceNow IT Operations Management Features

Help Desk: ServiceNow ITOM help desk enables IT and operations administrators to better communicate issues concerning managing data latencies, controlling the monitoring of user profiles, executing disaster recovery plans, and any other problematic incidents.
Device and server management: ServiceNow ITOM will ensure IT operations teams can better handle general maintenance, upgrading, and patching for server-related concerns. The solution will also help to maintain the health of organization devices such as laptops, phones, tablets, mobile devices, and desktops.
Infrastructure maintenance: ServiceNow ITOM helps organizations set up remote access networks, maintain network security, regulate communication with external servers and firewalls, and also monitor and manage internal telephone systems.

ServiceNow IT Operations Management Benefits

Improve DevOps: ServiceNow ITOM improves the ability to inspect microservices, which enables DevOps and SRE teams to improve incident response.
Improve data control: The solution will help to manage the entire digital lifecycle, and will also enhance the organization's configuration management database (CMDB) to enable a more robust data foundation.
Problem-solve: ITOM is able to proactively identify anomalies before they become issues/problems with tremendous accuracy. ITOM helps organizations minimize outages and reduce the negative impact to end users so that they do not experience any downtime or service degradations. ITOM will also use artificial intelligence for IT Operations (AIOps) along with machine learning (ML) to reduce the possibility of false positives, saving time and increasing productivity.
Automate workflows: ITOM offers a pre-designed workbook and no-code/low-code workflows to reduce redundant tasks and improve recovery times. ITOM provides intuitive workable processes to be shared easily with all teams throughout the organization.

ServiceNow ITOM enables organizations to become robust, strategic operations able to successfully anticipate issues before they have an impact on the organization. Organizations that use ServiceNOw ITOM will be able to easily automate workflows and improve how their IT teams communicate and work together to deliver successful outcomes and maintain productivity and profitability 24/7.

Reviews from Real Users

“With this solution, operational costs will be reduced. Your maintenance cost will be reduced when you use the item model. You will deliver a fast solution to the customers. If something happens on the server-side or router-side, it will be immediately caught. Efficiencies are improved. “ - Rupesh J., Solutions Architect at Globant

“It has been very useful for tracking. It has evolved a lot over time, and there is a single pane of glass where you can track and see everything.” - Uday T., Project Manager at MindTree

VMware Tanzu Observability by Wavefront is a powerful tool for monitoring and analyzing the performance and availability of applications and infrastructure in real-time.

With its comprehensive monitoring capabilities, visualizing and analyzing data becomes effortless. The real-time alerting system ensures timely issue resolution, while scalability and a user-friendly interface provide a seamless experience for smooth operations.

Sample Customers

servicenow, TransAlta, NATS, Symantec

1. Atlassian 2. Cisco 3. Databricks 4. DigitalOcean 5. Equinix 6. Fidelity Investments 7. Google 8. Hewlett Packard Enterprise 9. Honeywell 10. IBM 11. Intel 12. JetBlue Airways 13. LinkedIn 14. Lyft 15. Mastercard 16. Microsoft 17. MongoDB 18. Netflix 19. Nvidia 20. Oracle 21. PayPal 22. Pinterest 23. Qualcomm 24. Red Hat 25. Salesforce 26. SAP 27. Spotify 28. Square 29. TMobile 30. Twitter 31. Uber 32. VMware

ServiceNow IT Operations Management vs. VMware Aria Operations for Applications