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SmartBear TestComplete vs Worksoft Certify comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Dec 15, 2024

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

SmartBear TestComplete
Ranking in Functional Testing Tools
9th
Ranking in Test Automation Tools
6th
Average Rating
7.6
Reviews Sentiment
6.8
Number of Reviews
76
Ranking in other categories
Regression Testing Tools (5th)
Worksoft Certify
Ranking in Functional Testing Tools
10th
Ranking in Test Automation Tools
10th
Average Rating
8.4
Reviews Sentiment
7.0
Number of Reviews
66
Ranking in other categories
API Testing Tools (9th)
 

Mindshare comparison

As of April 2025, in the Test Automation Tools category, the mindshare of SmartBear TestComplete is 5.9%, down from 7.4% compared to the previous year. The mindshare of Worksoft Certify is 4.3%, down from 4.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Test Automation Tools
 

Featured Reviews

Prakhar Goel - PeerSpot reviewer
Used for integration automation, user-based automation, and web automation
The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts. The solution has introduced a new feature that helps us identify objects we cannot normally identify. It gives you a fair idea of objects, resolving the object recognition issue. The solution can be used to perform different tests on different machines.
Shailesh-Parkhe - PeerSpot reviewer
Powerful automation tool with a user-friendly interface, codeless automation, and adaptability to complex business processes, particularly in SAP environments
The tool itself is highly effective, especially when it comes to comprehensibility for newcomers. Even during the initial learning phase, I found it remarkably user-friendly. It facilitates quick onboarding and training of new resources. It offers features for building automation scripts, such as search and certify capture. A notable advantage is that it doesn't rely on other tools like Micro Focus UFT or Micro Focus ALM for script execution. Worksoft can run independently without the need for support from Microsoft Office, although the option to use it for maintaining data exists. The tool also includes debugging features and comprehensive reporting capabilities, generating PDF reports for easy analysis.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"It is very easy to maintain tests with this tool. It covers all necessary items in the test plan. The most painful item in testing is maintenance. When changes occur, the tests should be maintained."
"It works very fine. It is fast on almost any machine, and it is also very well organized. I like its object mapping and its capability to find and interact with almost everything that exists on Windows."
"The solution's most valuable features are the drag-and-drop feature, keyword-driven approach, and reusability of the scripts."
"TestComplete is simple, it's a very easy-to-use tool."
"The ability to run a whole suite of tests automatically (which we did overnight)."
"This company offers end-to-end capabilities for test suite creation and execution. One feature that I particularly appreciate is the tagging system. Tags are highly valuable, as they allow you to assign tags to your test cases. When there's an impact in a specific area, you can search for and run all test cases associated with that tag. I find this functionality very useful."
"You can record your actions and play them back later."
"The product's initial setup phase was easy."
"One of the bigger value-adds that we had was extracting data from our warning systems to be inputted into our new learning system."
"For my processes, Worksoft makes them faster when creating scripts."
"It's module based and it's giving functionality."
"People who don't have coding knowledge are capable of doing automation with Certify. It reduces coding and scripting dependencies."
"It is highly scalable and reusable. It is easy for team members to maintain and use with confidence. There is great versatility."
"It provides a lot of time savings. We are always ready to execute a task whenever the business asks us. We saved approximately 7000 hours in 2018."
"Automation using Worksoft Certify has saved our testing times by 40% to 50%."
"Mostly in the area of project testing, the most immediate benefit is when you historically have manual testers do a certain job, and a full regression testing was previously done 100 percent manually. We have had cases where the release testing for an entire region would take around 12 weeks. With Worksoft, we are now down to two to three weeks. So, that is one use case where we have had success."
 

Cons

"What is currently missing from this solution is better support for mobile testing."
"The integration tools could be better."
"The code editor, though following eclipse-style, is still a work in progress and gives a very poorly formatted code once viewed via other editing tools."
"There could be API interfaces with this tool."
"The licensing costs are a little bit high and should be reduced."
"The learning curve of the solution's user interface is a little high for new users."
"The solution needs more training manuals or some form of online forum for learning. It needs more documentation."
"In SmartBear TestComplete the integration with Jenkins could be easier. Additionally, some of the controls could have better customization options. For example, if a grid is used and it contains multiple controls within it, it can be a checkbox, radio button, or any kind of control, the way the Object Spy is operating currently there is a lot of room for improvement."
"Our interactions with technical support has not been the best always and there is room for improvement especially with respect to the time taken to respond to cases. However, with the right contacts and reasonable escalations we have always managed to get quick attention on our cases."
"Worksoft Certify's tech support's response time could be improved."
"I would like BPP to have more filtering options during the report creation. This would make our customers happy."
"We have had run ins with some bugs on Business Process Procedure (BPP) and Execution Manager."
"When it is unstable, there will be times when a test that we are running in Certify will just stop, and it will say, "Aborted." There will be errors. There will be no explanation as to why it happens. It has now happened maybe one out of 20 times. When it happens, I just tell our QA team to stop Certify and restart it, hoping we don't see it again."
"For the couple of the issues that we were really scratching our heads over, we were in communication with the technical support several times, but they never got back to us."
"It is poor for a web based application."
"We are looking for some enhancements on the Capture 2.0 tool. This would give us the ability to control it directly, like we could with Capture 1.0. Right now, Capture 2.0 doesn't really work for our Business Analysts."
 

Pricing and Cost Advice

"This is a pay-per-use service that is not expensive, and cost-efficient if you have a small team."
"The price is less, compared to other products, such as QTP."
"The option we chose was around $2,000 USD."
"It costs a few hundred per year, but I am not sure. It is not at all expensive as compared to other tools."
"The pricing is pretty reasonable."
"Buy modules on demand. If you have a four-person team and they will each automate tests only 25% of the time, it's better to buy a floating licence and share the tool during the work day."
"SmartBear TestComplete is an expensive tool."
"It is approximately $6,000 a year."
"In general, they changed their license model. Before you had to buy licenses for each component, and now they changed it so you can buy a license and use it for nearly all their applications."
"I don't have much idea about the pricing, but it is a licensed tool, and it is somewhat costly."
"We ended up buying too many licenses. They were very good at selling it to us, and probably oversold it a little. We bought 45 licenses and have never used more than twenty. However, they gave us a pretty significant discount on the bigger license, so it made sense for us to buy enough that we wouldn't have to go back and ask for more."
"We have an annual license for this solution. The product is very expensive."
"Worksoft Capture 2.0 can help our customers to accelerate their automation development at least 40 percent faster than any other commercial tools available in the market."
"This solution is expensive."
"It saves us time: approximately 50 percent."
"Saving money and better quality, these are the benefits of Certify."
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Top Industries

By visitors reading reviews
Computer Software Company
20%
Manufacturing Company
13%
Financial Services Firm
12%
Government
7%
Manufacturing Company
18%
Computer Software Company
10%
Retailer
10%
Energy/Utilities Company
8%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about SmartBear TestComplete?
TestComplete has strong reporting capabilities. The reports they generate are really good.
What is your experience regarding pricing and costs for SmartBear TestComplete?
I don't know much about the pricing, however, I think it's cheaper.
What needs improvement with SmartBear TestComplete?
The recording function, when using Python, could be improved, as it does not work well in recording testing.
How does Tricentis Tosca compare with Worksoft Certify?
Tosca fulfills our business needs better because it is an end-to-end solution across technologies. We like that it is scriptless, so even non-experienced staff can use it. To put it simply, with To...
What do you like most about Worksoft Certify?
A specific feature that I found to be the most valuable in the solution for our company's work processes stems from the fact that it is useful as a low-code automation tool.
 

Overview

 

Sample Customers

Cisco, J.P. Morgan, Boeing, McAfee, EMC, Intuit, and Thomson Reuters.
Kraft, Reliant Energy, Richemont, Applied Materials, Siemens PLM, Mosaic, Dow Corning, ebay, IBM, Accenture, Fortis BC, US Government, Southwest Airlines
Find out what your peers are saying about SmartBear TestComplete vs. Worksoft Certify and other solutions. Updated: March 2025.
845,040 professionals have used our research since 2012.