SolarWinds Web Help Desk vs TeamSupport comparison

SolarWinds and TeamSupport are both solutions in the Help Desk Software category. SolarWinds is ranked #18 with an average rating of 9.0, while TeamSupport is ranked #47. SolarWinds holds a 1.3% mindshare in HDS, compared to TeamSupport’s 0.2% mindshare. Additionally, 85% of SolarWinds users are willing to recommend the solution, compared to 100% of TeamSupport users who would recommend it.

SolarWinds Web Help Desk

Read 7 SolarWinds Web Help Desk reviews

632 Views
294 Comparison Views

85% willing to recommend

TeamSupport

Read 2 TeamSupport reviews

83 Views
47 Comparison Views

100% willing to recommend

SolarWinds Web Help Desk

TeamSupport

Comparison Buyer's Guide

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Executive SummaryUpdated on Dec 1, 2024

TeamSupport and SolarWinds Web Help Desk compete in streamlining support operations. TeamSupport excels in pricing and customer support, while SolarWinds Web Help Desk leads with its superior features, making it ideal for feature-conscious buyers.

Features: TeamSupport is known for collaborative customer support, issue tracking with robust reporting tools, and user-friendly interface aiding team interactions. SolarWinds Web Help Desk is highlighted for ticket management, asset management, and its ability to support complex IT environments through a comprehensive feature set.

Ease of Deployment and Customer Service: TeamSupport offers cloud-based deployment with flexible options and responsive customer support. SolarWinds Web Help Desk provides both on-premise and cloud deployment, tailored for IT environments needing specialized knowledge, requiring more technical expertise for implementation.

Pricing and ROI: TeamSupport provides competitive pricing aimed at maximizing customer relations, resulting in an admirable ROI. SolarWinds Web Help Desk, though costlier, offers ROI through extensive features meeting IT needs. TeamSupport's pricing is advantageous for budget-conscious companies, while SolarWinds is preferred for complex enterprises due to its capabilities.

To learn more, read our detailed SolarWinds Web Help Desk vs. TeamSupport Report (Updated: April 2025).

Buyer's Guide

SolarWinds Web Help Desk vs. TeamSupport

April 2025

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Helped 847,625 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

SolarWinds Web Help Desk

Ranking in Help Desk Software

18th

Average Rating

7.6

Reviews Sentiment

7.7

Number of Reviews

Ranking in other categories

No ranking in other categories

TeamSupport

Ranking in Help Desk Software

47th

Average Rating

7.0

Reviews Sentiment

6.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of April 2025, in the Help Desk Software category, the mindshare of SolarWinds Web Help Desk is 1.3%, up from 0.8% compared to the previous year. The mindshare of TeamSupport is 0.2%, up from 0.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

Help Desk Software

Featured Reviews

Shadi Shaar

Healthcare Informatics Consultant at Dammam University

Supports case and incident reporting with responsive support

Some features in the product are supposed to run. However, if they don't, it may require some time to configure or fix them, such as asset management. We have been struggling with asset management in SolarWinds Web Help Desk. The software offers a range of features that we haven't fully utilized, such as inventory management and an approval system. While we are utilizing the asset management functionality, there have been some defects that need addressing. Some users prefer to have another big interface, but unfortunately, this option is not available in SolarWinds Web Help Desk.

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it_user1343835

Manager at a computer software company with 501-1,000 employees

Stable, easy to install, and cost effective, but it needs better integration and data management

It needs better integration with other tools like Jira. Better reporting and better data management are also needed. I believe the way they're structured is the flat file. So it'd be better if they actually used a database for the data storage, and a more robust portal. I would like more flexible reporting.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"SolarWinds is scalable as far as adding devices and servers."

"Once installed, it runs like a charm and doesn't ever crash."

"It has a pretty good search function. If you do the advanced search, you can basically search for anything in any field. If I do a search on the request field and just put in some terms I'm searching for, I can usually find the ticket that I'm looking for."

"It is easy to use."

"The most valuable feature of this solution is the assets management module."

"SolarWinds supports case and incident reporting. This includes logging incidents and tracking them efficiently. Additionally, it is compatible and approved by the ITIL foundation and standards, meeting world-class standards."

"The two most valuable features are the portal and reporting."

Cons

"The interface feels clunky to me compared to some other systems that I've used. I used ManageEngine Service Desk prior to this at my previous job and that had stuff like categories that we use that I don't see in SolarWinds."

"A little outdated compared to newer products that include protection and detection."

"We would like to see automation included in the next release. We would like to eliminate the L1, and L2 support, by at least 80%. To do this, we need automation with AI (Artificial Intelligence) in combination with ML (Machine Learning)."

"This solution needs to have mobile application support added."

"It would be good if there were training and tutorial videos on the Web Help Desk."

"It needs better integration with other tools like Jira."

Pricing and Cost Advice

"When you compare with ManageEngine and ServiceNow, SolarWinds is reasonable."

"They charge by the technician. It costs $117 per technician per year."

"The price is approximately $70 per agent, per month."

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847,625 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Educational Organization

75%

Retailer

Computer Software Company

Healthcare Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What needs improvement with SolarWinds Web Help Desk?

See all answers

What is your primary use case for SolarWinds Web Help Desk?

SolarWinds Web Help Desk is a case management system. Each user logs their concerns or problems into the portal, which are then assigned to one of our support engineers responsible for managing the...

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What advice do you have for others considering SolarWinds Web Help Desk?

SolarWinds Web Help Desk could be beneficial for generating automated responses, such as ONIQ. Since we receive multiple cases from similar backgrounds, it would streamline the process if the syste...

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Comparisons

Zendesk vs SolarWinds Web Help Desk

Compared 27% of the time

BMC Helix ITSM vs SolarWinds Web Help Desk

Compared 22% of the time

ServiceNow vs SolarWinds Web Help Desk

Compared 20% of the time

N-able MSP Manager vs SolarWinds Web Help Desk

Compared 16% of the time

ManageEngine ServiceDesk Plus vs SolarWinds Web Help Desk

Compared 15% of the time

More SolarWinds Web Help Desk Competitors

No data available

Product Reports

Buyer's Guide

Help Desk Software

March 2025

Download SolarWinds Web Help Desk product report

Buyer's Guide

Help Desk Software

March 2025

Download TeamSupport product report

Overview

SolarWinds Web Help Desk simplifies service management with unified ticketing, asset, knowledge, and change management. Key features include:

Maintain asset inventory by managing the use, availability, and health of IT assets, and tracking this over time.
Control change management, It regulates and manages change requests through automated approval workflows and panel voting options.
Employs robust reporting and monitoring using a built-in reports and dashboards to track ticket status, technician performance, and customer support needs.
Automate ticketing management that Automate service request management through ticket creation, assignment, routing, and escalation.
Centralize your knowledge management, Leverage a built-in help desk knowledge base to create and maintain KB articles and promote end-user self-service for common issues.
Meet your SLAs, it has "SLA breach approaching" notifications and date-specific SLA reminder alerts that help customize escalation and de-escalation workflows.

SolarWinds

TeamSupport is a post-sale award-winning customer support software company built specifically for the unique needs of B2B (business-to-business) technology-enabled companies within the computer software, hardware, information technology services, and telecom industries. Created by industry experts who lived through the struggles of being a B2B company in a B2C (business-to-consumer) support world, TeamSupport has spent the past decade creating a support solution that helps build passionate customer bases for its clients.

With an emphasis on streamlined collaboration among teams and built around the entire B2B customer, rather than a focus on each individual contact or ticket, TeamSupport stands alone as the leading support solution that helps solve for sophisticated client needs and fuels successful client interactions.

Founded in 2009, TeamSupport is headquartered in Dallas, Texas. Learn more at TeamSupport.com.

TeamSupport

Sample Customers

Instacart

Nokia, American Lung Association, Fujifilm, NBA, Comcast

Buyer's Guide

SolarWinds Web Help Desk vs. TeamSupport

April 2025

Free Report: SolarWinds Web Help Desk vs. TeamSupport

Find out what your peers are saying about SolarWinds Web Help Desk vs. TeamSupport and other solutions. Updated: April 2025.

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