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Sprinklr vs Sprout Social comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Oct 8, 2024
 

Categories and Ranking

Sprinklr
Ranking in Social CRM
2nd
Ranking in Social Media Management Solutions
2nd
Average Rating
8.0
Number of Reviews
3
Ranking in other categories
Community Platforms (3rd), Digital Experience Platforms (DXP) (8th)
Sprout Social
Ranking in Social CRM
5th
Ranking in Social Media Management Solutions
5th
Average Rating
0.0
Number of Reviews
0
Ranking in other categories
Social Media Analytics Software (4th)
 

Mindshare comparison

As of November 2024, in the Social CRM category, the mindshare of Sprinklr is 20.4%, down from 26.8% compared to the previous year. The mindshare of Sprout Social is 11.6%, down from 15.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Social CRM
 

Featured Reviews

VikasKhattri - PeerSpot reviewer
Jul 31, 2024
Automation tools have improved workflow efficiency and offers AI features
AI manages customer interactions really well, and the flow becomes easier. The best part about AI is its analytics. For example, if a customer has been with the product for past five years, it provides insights into a customer's buying behavior and past issues with the company. This data is important when dealing with a customer on a call or another channel. Sprinklr's automation tools have improved workflow efficiency for our customers and made their life easier. he integration is better than before because they are really focusing on what they're doing now. Some of our colleagues even moved to Sprinklr from Aethela, and they are really building it up in a better way.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
13%
Retailer
9%
Manufacturing Company
6%
Financial Services Firm
14%
Computer Software Company
11%
Manufacturing Company
8%
Educational Organization
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

Why is Sprinklr famous for its social media feature?
As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you us...
Is Sprinklr a free digital experience platform?
No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning no...
Can Sprinklr help a company provide good customer support?
I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients...
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Comparisons

 

Overview

 

Sample Customers

GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Hyatt, Stanford University, Coldwell Banker, Razorfish, UPS, Box, Zipcar, PepsiCo, YogurtLand, Dove, TechSmith
Find out what your peers are saying about Salesforce, Sprinklr, Qualtrics and others in Social CRM. Updated: October 2024.
814,649 professionals have used our research since 2012.