Sprinklr Reviews

It's generally used as a contact center solution. When people are looking at omnichannel and want to integrate applications in silos, like Facebook, WhatsApp, and email, they use Sprinklr. They also want to have one PRI number as the toll-free number. Those are the kinds of use cases, such as email integration, WhatsApp integration, Facebook, Instagram, and emails.

AI manages customer interactions really well, and the flow becomes easier. The best part about AI is its analytics. For example, if a customer has been with the product for past five years, it provides insights into a customer's buying behavior and past issues with the company. This data is important when dealing with a customer on a call or another channel.

Sprinklr's automation tools have improved workflow efficiency for our customers and made their life easier. he integration is better than before because they are really focusing on what they're doing now. Some of our colleagues even moved to Sprinklr from Aethela, and they are really building it up in a better way.

I mostly use Sprinklr for social media posts, scheduling, and taking pre-made content, personalizing it, and then sharing and scheduling it. I primarily use LinkedIn.

It's nice. I can schedule all at once. I don't have to think about what I am posting or when I am posting it.

We have several use cases. The first one is benchmarking and listening. We have been working with Sprinklr team to create special custom benchmarking services to track our competitors and campaigns on social media. 

We have accounts on LinkedIn, YouTube, Facebook, Instagram, and more. In terms of engagement, we primarily use Care Suite, which is integrated into our CRM system. This allows our agents to engage with customers on Facebook, Instagram, LinkedIn, and a third-party website. We have built an architecture behind these processes with Sprinklr and our IT team.

I am mostly impressed with Sprinklr team, particularly their solution architects and engineers, who have been very creative and responsive to every obstacle raised. Sprinklr provides an in-depth, comprehensive solution akin to Salesforce for social media, offering a 360-degree cover with numerous options. It is capable of many tasks, and the out-of-the-box options and custom solutions are very impressive.

Typically, I have a graphic or some rendering that I want to include content with, specifically written content, and I usually include a URL that allows the viewer to select it and continue to read or learn more about my social media post. Sometimes it's for a video, a picture, or a graphic, but it is usually in written form, prompting them to click and continue reading.

I very much like two things. Firstly, I need to be able to use moving images. We were limited in our ability to use graphics with motion, and I think that visually grabs people's attention. Being able to use moving images, like GIFs, is important. Secondly, multi-language support is crucial. Content in multiple languages is important. Also, the metrics I track are about engagement and impressions, and I have achieved high impression rates using Sprinklr. It is easier for participants to share. The platform allows users to share a post with a unique URL, allowing coworkers to make a post of their own. This feature makes impression counts and view rates increase because it appears organic.

We use Sprinklr for our social media management, covering everything from X to Facebook, YouTube, and LinkedIn. We utilize it for advertising, organic publishing, tracking analytics, reporting, and asset management. We have about one hundred eighty people in our association using it.

Everything is integrated in one platform. Without Sprinklr, we would need to manage each social media tool separately, which would be very time-consuming. It allows us to efficiently publish content across multiple channels using the same assets and style of verbiage, enhancing productivity.

We use four modules in Sprinklr: Care, Engagement, Listening, and Advertising. We use Care to handle social media interactions, Engagement to publish posts from our social media accounts, Listening to collect reports about social media interactions and customers, and Advertising to publish ads on our social media accounts.

The most important feature of Sprinklr is its high availability since it is a cloud solution. 

Additionally, it collects reports about social media interactions worldwide and monitors our social media accounts across various platforms, providing a good customer experience.

The usual use cases involve customers coming with a set of queries, particularly in the crypto space, such as transactions or deposit status inquiries. The solution is predominantly used on the chat perspective, involving both chatbots and live agents. If issues can't be resolved via chat, an email ticket is created. Additionally, customer escalations on social media channels are managed by a dedicated social team, and all these activities are managed on Sprinklr.

Sprinklr enhances customer engagement strategies across multiple channel nodes, offering a one-stop solution without the need for any external tools. This includes live chat, chatbots, email, and social listening. Customization is a significant feature, allowing detailed insights and the creation of custom metrics.

I am using it for data analysis in many social media aspects.

We use Sprinklr for customer business and integration purposes. It significantly helps with the automation and labelling of customer inquiries, supports team processes, and provides automated routing for various customer queries.