Sprinklr is an established customer experience platform (CMX) used by many well-known business giants to advertise, market, and research. Sprinklr understands the needs of customers for a unified experience and provides them with modern research, modern care, modern marketing and advertising, and social engagement and sales, helping companies improve their reach as well as their ROI.
Sprinklr's product offers a range of valuable features that help businesses effectively manage their social media presence.
These include a unified platform that allows users to monitor and engage with customers across multiple social media channels, advanced analytics and reporting capabilities to track performance and measure ROI, automated workflows and AI-powered chatbots for efficient customer service, and the ability to create and publish content across various platforms.
Users have expressed concerns about the complexity and steep learning curve of the platform, suggesting that it could be more user-friendly and intuitive.
Additionally, there are complaints about the lack of customization options and limited reporting capabilities, which hinder the ability to analyze and track social media performance effectively.
Some users have also mentioned issues with customer support, citing slow response times and unhelpful assistance.
Users have reported significant improvements in their social media management and marketing efforts, resulting in increased brand visibility, customer engagement, and ultimately, higher sales and revenue.
The platform's comprehensive features, such as social listening, content creation, and analytics, have helped businesses streamline their social media strategies, save time and resources, and achieve measurable results.
Users also appreciate the excellent customer support and training provided by Sprinklr, which further enhances the overall ROI of using their product.
Sprinklr's pricing and setup costs are generally considered to be on the higher side.
While the exact pricing varies depending on the specific needs and scale of the business, users have mentioned that the initial setup cost can be significant. However, many users also highlight that the comprehensive features and capabilities of Sprinklr justify the investment, as it provides a robust platform for managing and analyzing social media and customer experience data across multiple channels.
Sprinklr is a comprehensive customer experience management platform that enables businesses to manage and optimize their interactions with customers across various channels and touchpoints.
It provides a unified view of customer data, allowing companies to deliver personalized and consistent experiences, engage with customers in real-time, and measure the impact of their marketing efforts.
Sprinklr's primary use case is to help businesses enhance customer satisfaction, build brand loyalty, and drive business growth through effective customer engagement and experience management.
Users have reported that the company provides prompt and efficient assistance, with knowledgeable and friendly staff who are willing to go above and beyond to resolve any issues or answer questions.
The support team is commended for their responsiveness and willingness to provide guidance and training to ensure customers get the most out of Sprinklr.
Users appreciate the intuitive interface and the step-by-step guidance provided during the setup process. The platform offers various customization options, allowing users to tailor it to their specific needs.
Additionally, Sprinklr's customer support team is highly praised for their responsiveness and assistance in resolving any setup-related issues.
Sprinklr is highly scalable and capable of handling large volumes of data and users.
Users have praised its ability to efficiently manage and analyze vast amounts of social media data, allowing businesses to effectively engage with their customers across multiple channels.
The platform's scalability is particularly beneficial for enterprises with extensive social media presence and a need for real-time insights and customer engagement.
Users appreciate its reliability and consistent performance, highlighting its ability to handle large volumes of data and effectively manage social media platforms.
The platform's stability is seen as a key strength, ensuring smooth operations and minimizing disruptions for businesses relying on Sprinklr for their social media management needs.
Sprinklr aims to bring the ultimate unified digital experience through services like enablement, success management, transformation and managed services, strategy and analytics, and moderation services. The features that Sprinklr offers include:
The benefits of Sprinklr include:
GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
