Sprinklr Reviews

My client has everything integrated in Sprinklr. I am a consultant for a client who uses Sprinklr for various purposes including scheduling posts and community management on an international scale.

It has improved workflow efficiency by consolidating all social networks in one place, eliminating the need for switching between multiple dashboards. It allows dispatching cases from one market to another and helps track interactions, providing a clear view of brand and market performance.

The ability to dispatch cases efficiently on an international level, manage and follow cases across markets, and view customer interaction histories in one place are extremely valuable features. This single-pane-of-glass approach enhances efficiency by consolidating social network interactions on one dashboard.

Customer service needs improvement, especially in problem-solving rather than just stating why issues exist. Greater stability and fewer bugs would enhance the experience, and more customizability could make the solution more intuitive.

I have been working with Sprinklr for five years, since summer of 2019.

The stability is inconsistent, with the solution experiencing crashes quite often. Some parts are stable, while others are not.

Given the size of the company using the solution, Sprinklr scores a ten in scalability, enabling a clear view of brand and market performance.

Customer service is a major pain point. It is challenging to solve issues when they arise, and better support could help address technical bugs.

Negative

Customer satisfaction indicates some return on investment, reflecting organizational value in managing customer interactions effectively.

I'd rate the solution seven out of ten. Customer support is a significant issue that needs addressing. Due to challenges in solving problems, I would not recommend Sprinklr to others.

I use it for managing customer service.

The interface is the most valuable feature to me.

There could be more videos on how to use Sprinklr. For example, there could be detailed platform guides explaining everything.

I have used the solution for one and a half years.

The solution is quite stable.

It is quite scalable.

The quality of customer service is good.

Positive

I also use Hootsuite.

I think the initial setup is moderate.

The implementation is done by a team.

I'm not really into working with the pricing. The other team is handling it, so I'm not really sure. I think the pricing is okay for an enterprise.

Sometimes, we use help from the Sprinklr support team. 

The overall product rating is nine out of ten.