I use it for managing customer service.
Content Specialist at a consultancy with 501-1,000 employees
The interface enhances customer service with okay pricing and good support
Pros and Cons
- "The interface is the most valuable feature to me."
- "There could be more videos on how to use Sprinklr."
What is our primary use case?
What is most valuable?
The interface is the most valuable feature to me.
What needs improvement?
There could be more videos on how to use Sprinklr. For example, there could be detailed platform guides explaining everything.
For how long have I used the solution?
I have used the solution for one and a half years.
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What do I think about the stability of the solution?
The solution is quite stable.
What do I think about the scalability of the solution?
It is quite scalable.
How are customer service and support?
The quality of customer service is good.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I also use Hootsuite.
How was the initial setup?
I think the initial setup is moderate.
What about the implementation team?
The implementation is done by a team.
What's my experience with pricing, setup cost, and licensing?
I'm not really into working with the pricing. The other team is handling it, so I'm not really sure. I think the pricing is okay for an enterprise.
What other advice do I have?
Sometimes, we use help from the Sprinklr support team.
The overall product rating is nine out of ten.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Last updated: Jan 10, 2025
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