I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients. In fact, as a part of its features it offers a solution for proactive customer service. The Modern Care, as they call it, is a purpose-built Contact Center as a Service that scales customer service across more than 30 different types of channels. It's created to give you tools like self-service systems and AI support, all to provide a detailed view of your customers and allow you to provide them with improved service, all depending on their very needs.
I think you can absolutely use Sprinklr as your DXP if you want to take special attention to your customers. Actually, their care for your customer service is what they're famous for and what, in my opinion, goes beyond similar DXPs. But to give you some context, not only just my opinion, this DXP powers unified customer service through AI and analyses billions of customer interactions through many channels, identifies behavior and trends, and in real-time addresses customers to the right support. You can hardly achieve all of that on your own, that's why so many, including my organization, have chosen Sprinklr to improve their customer service.
Social CRM is all about incorporating social media into how businesses manage their customer relationships. This means engaging with customers on platforms like Linkedin, Facebook, and Twitter, keeping track of how customers feel about the brand, the offerings, and the functionality of your product.
I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients. In fact, as a part of its features it offers a solution for proactive customer service. The Modern Care, as they call it, is a purpose-built Contact Center as a Service that scales customer service across more than 30 different types of channels. It's created to give you tools like self-service systems and AI support, all to provide a detailed view of your customers and allow you to provide them with improved service, all depending on their very needs.
I think you can absolutely use Sprinklr as your DXP if you want to take special attention to your customers. Actually, their care for your customer service is what they're famous for and what, in my opinion, goes beyond similar DXPs. But to give you some context, not only just my opinion, this DXP powers unified customer service through AI and analyses billions of customer interactions through many channels, identifies behavior and trends, and in real-time addresses customers to the right support. You can hardly achieve all of that on your own, that's why so many, including my organization, have chosen Sprinklr to improve their customer service.