Customer service needs improvement, especially in problem-solving rather than just stating why issues exist. Greater stability and fewer bugs would enhance the experience, and more customizability could make the solution more intuitive.
Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal. Another area for improvement is to speed up on AI technology since other tools provide more advanced AI features.
If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve. Most C-level people, CIOs, and CXOs look at Gartner & Forrester reports, and NICE is a top leader in those reports. I believe Sprinklr is trying to catch up but needs to bring more value and showcase more use cases. I would like them to be as simple and easily integrated as NICE.
Social CRM is all about incorporating social media into how businesses manage their customer relationships. This means engaging with customers on platforms like Linkedin, Facebook, and Twitter, keeping track of how customers feel about the brand, the offerings, and the functionality of your product.
Customer service needs improvement, especially in problem-solving rather than just stating why issues exist. Greater stability and fewer bugs would enhance the experience, and more customizability could make the solution more intuitive.
Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal. Another area for improvement is to speed up on AI technology since other tools provide more advanced AI features.
If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve. Most C-level people, CIOs, and CXOs look at Gartner & Forrester reports, and NICE is a top leader in those reports. I believe Sprinklr is trying to catch up but needs to bring more value and showcase more use cases. I would like them to be as simple and easily integrated as NICE.