One major area for improvement is communication during time-sensitive issues. Their support team should opt for phone calls over emails to resolve issues faster. Another improvement could be made in the user interface, especially right after logging in, as it is overwhelming with content. Reducing the complexity of the UI for new users would be beneficial. Additionally, more ready-made integrations with CRM systems such as Salesforce and other platforms would enhance scalability and save time.
Customer service needs improvement, especially in problem-solving rather than just stating why issues exist. Greater stability and fewer bugs would enhance the experience, and more customizability could make the solution more intuitive.
Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal. Another area for improvement is to speed up on AI technology since other tools provide more advanced AI features.
If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve. Most C-level people, CIOs, and CXOs look at Gartner & Forrester reports, and NICE is a top leader in those reports. I believe Sprinklr is trying to catch up but needs to bring more value and showcase more use cases. I would like them to be as simple and easily integrated as NICE.
Sprinklr is an established customer experience platform (CMX) used by many well-known business giants to advertise, market, and research. Sprinklr understands the needs of customers for a unified experience and provides them with modern research, modern care, modern marketing and advertising, and social engagement and sales, helping companies improve their reach as well as their ROI.
Sprinklr Features
Sprinklr aims to bring the ultimate unified digital experience through services like...
One major area for improvement is communication during time-sensitive issues. Their support team should opt for phone calls over emails to resolve issues faster. Another improvement could be made in the user interface, especially right after logging in, as it is overwhelming with content. Reducing the complexity of the UI for new users would be beneficial. Additionally, more ready-made integrations with CRM systems such as Salesforce and other platforms would enhance scalability and save time.
Customer service needs improvement, especially in problem-solving rather than just stating why issues exist. Greater stability and fewer bugs would enhance the experience, and more customizability could make the solution more intuitive.
Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal. Another area for improvement is to speed up on AI technology since other tools provide more advanced AI features.
If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve. Most C-level people, CIOs, and CXOs look at Gartner & Forrester reports, and NICE is a top leader in those reports. I believe Sprinklr is trying to catch up but needs to bring more value and showcase more use cases. I would like them to be as simple and easily integrated as NICE.