Sometimes I'll log into LinkedIn, and it won't show the scheduled post. I have to go through Sprinklr and double-check. It would be nice if it showed everything I have scheduled also in LinkedIn alone. Sometimes, if I try to use emojis, I'll click on one or search for one, but I can't scroll through them or they don't pop up.
One major area for improvement is communication during time-sensitive issues. Their support team should opt for phone calls over emails to resolve issues faster. Another improvement could be made in the user interface, especially right after logging in, as it is overwhelming with content. Reducing the complexity of the UI for new users would be beneficial. Additionally, more ready-made integrations with CRM systems such as Salesforce and other platforms would enhance scalability and save time.
Customer service needs improvement, especially in problem-solving rather than just stating why issues exist. Greater stability and fewer bugs would enhance the experience, and more customizability could make the solution more intuitive.
Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal. Another area for improvement is to speed up on AI technology since other tools provide more advanced AI features.
If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve. Most C-level people, CIOs, and CXOs look at Gartner & Forrester reports, and NICE is a top leader in those reports. I believe Sprinklr is trying to catch up but needs to bring more value and showcase more use cases. I would like them to be as simple and easily integrated as NICE.
Sprinklr provides a comprehensive Unified-CXM Platform offering AI analytics, automation, integration with CRMs, and social media management to enhance customer interactions and operational efficiency.Sprinklr is designed to support data-driven decisions by offering tools for social media management, content scheduling, and automation. It allows businesses to seamlessly manage customer interactions across channels, leveraging custom rule engines and AI analytics. While its customization,...
Sometimes I'll log into LinkedIn, and it won't show the scheduled post. I have to go through Sprinklr and double-check. It would be nice if it showed everything I have scheduled also in LinkedIn alone. Sometimes, if I try to use emojis, I'll click on one or search for one, but I can't scroll through them or they don't pop up.
One major area for improvement is communication during time-sensitive issues. Their support team should opt for phone calls over emails to resolve issues faster. Another improvement could be made in the user interface, especially right after logging in, as it is overwhelming with content. Reducing the complexity of the UI for new users would be beneficial. Additionally, more ready-made integrations with CRM systems such as Salesforce and other platforms would enhance scalability and save time.
Customer service needs improvement, especially in problem-solving rather than just stating why issues exist. Greater stability and fewer bugs would enhance the experience, and more customizability could make the solution more intuitive.
Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal. Another area for improvement is to speed up on AI technology since other tools provide more advanced AI features.
If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve. Most C-level people, CIOs, and CXOs look at Gartner & Forrester reports, and NICE is a top leader in those reports. I believe Sprinklr is trying to catch up but needs to bring more value and showcase more use cases. I would like them to be as simple and easily integrated as NICE.