I rate Sprinklr an eight out of ten. For those evaluating this solution, if you plan to integrate Sprinklr with CRM systems, ensure you have enough resources and team members who can dedicate time to the project. Ensuring that you are ready for custom needs is crucial, as Sprinklr may not have out-of-the-box solutions for everything. However, if you're only using Sprinklr platform without integrations, it is straightforward thanks to the provided Excel sheets.
I'd rate the solution seven out of ten. Customer support is a significant issue that needs addressing. Due to challenges in solving problems, I would not recommend Sprinklr to others.
Learn everything from the onboarding point. Do not rely heavily on support unless you have the budget for premium support. It's crucial to utilize the onboarding period to understand the tool thoroughly. I'd rate the solution nine out of ten.
Overall, I would rate it a seven out of ten because at the moment, there is room for improvement. Customers today are very smart. They do their homework well. Even I would do the same. When you want to buy a television, you go out, search for different models, look at the features, consider your budget, and then choose what's best for you. In today's scenario, customers are smart and compare many solutions, not only Sprinklr. They would compare it with Genesys, with NICE, because these are the top three brands. Then they'll pick and choose whatever gives them the best pricing and what is easiest for their infrastructure. They'll go for what is most suitable. So, my point is to look at different solutions, compare vendors, and see what's personally suitable for YOU and what suits your environment. If I want to keep my data closed and have a private cloud, I might go for Sprinklr because it's on-prem and easy for me. But if a company doesn't believe in the private cloud and is already in the public cloud with different providers, maybe they'll look at NICE. It depends. They might look at Genesys as well because it has an equally good system.
Sprinklr is an established customer experience platform (CMX) used by many well-known business giants to advertise, market, and research. Sprinklr understands the needs of customers for a unified experience and provides them with modern research, modern care, modern marketing and advertising, and social engagement and sales, helping companies improve their reach as well as their ROI.
Sprinklr Features
Sprinklr aims to bring the ultimate unified digital experience through services like...
I rate Sprinklr an eight out of ten. For those evaluating this solution, if you plan to integrate Sprinklr with CRM systems, ensure you have enough resources and team members who can dedicate time to the project. Ensuring that you are ready for custom needs is crucial, as Sprinklr may not have out-of-the-box solutions for everything. However, if you're only using Sprinklr platform without integrations, it is straightforward thanks to the provided Excel sheets.
I'd rate the solution seven out of ten. Customer support is a significant issue that needs addressing. Due to challenges in solving problems, I would not recommend Sprinklr to others.
Learn everything from the onboarding point. Do not rely heavily on support unless you have the budget for premium support. It's crucial to utilize the onboarding period to understand the tool thoroughly. I'd rate the solution nine out of ten.
Overall, I would rate it a seven out of ten because at the moment, there is room for improvement. Customers today are very smart. They do their homework well. Even I would do the same. When you want to buy a television, you go out, search for different models, look at the features, consider your budget, and then choose what's best for you. In today's scenario, customers are smart and compare many solutions, not only Sprinklr. They would compare it with Genesys, with NICE, because these are the top three brands. Then they'll pick and choose whatever gives them the best pricing and what is easiest for their infrastructure. They'll go for what is most suitable. So, my point is to look at different solutions, compare vendors, and see what's personally suitable for YOU and what suits your environment. If I want to keep my data closed and have a private cloud, I might go for Sprinklr because it's on-prem and easy for me. But if a company doesn't believe in the private cloud and is already in the public cloud with different providers, maybe they'll look at NICE. It depends. They might look at Genesys as well because it has an equally good system.