I'd rate the solution seven out of ten. Customer support is a significant issue that needs addressing. Due to challenges in solving problems, I would not recommend Sprinklr to others.
Learn everything from the onboarding point. Do not rely heavily on support unless you have the budget for premium support. It's crucial to utilize the onboarding period to understand the tool thoroughly. I'd rate the solution nine out of ten.
Overall, I would rate it a seven out of ten because at the moment, there is room for improvement. Customers today are very smart. They do their homework well. Even I would do the same. When you want to buy a television, you go out, search for different models, look at the features, consider your budget, and then choose what's best for you. In today's scenario, customers are smart and compare many solutions, not only Sprinklr. They would compare it with Genesys, with NICE, because these are the top three brands. Then they'll pick and choose whatever gives them the best pricing and what is easiest for their infrastructure. They'll go for what is most suitable. So, my point is to look at different solutions, compare vendors, and see what's personally suitable for YOU and what suits your environment. If I want to keep my data closed and have a private cloud, I might go for Sprinklr because it's on-prem and easy for me. But if a company doesn't believe in the private cloud and is already in the public cloud with different providers, maybe they'll look at NICE. It depends. They might look at Genesys as well because it has an equally good system.
Social CRM is all about incorporating social media into how businesses manage their customer relationships. This means engaging with customers on platforms like Linkedin, Facebook, and Twitter, keeping track of how customers feel about the brand, the offerings, and the functionality of your product.
I'd rate the solution seven out of ten. Customer support is a significant issue that needs addressing. Due to challenges in solving problems, I would not recommend Sprinklr to others.
Learn everything from the onboarding point. Do not rely heavily on support unless you have the budget for premium support. It's crucial to utilize the onboarding period to understand the tool thoroughly. I'd rate the solution nine out of ten.
Overall, I would rate it a seven out of ten because at the moment, there is room for improvement. Customers today are very smart. They do their homework well. Even I would do the same. When you want to buy a television, you go out, search for different models, look at the features, consider your budget, and then choose what's best for you. In today's scenario, customers are smart and compare many solutions, not only Sprinklr. They would compare it with Genesys, with NICE, because these are the top three brands. Then they'll pick and choose whatever gives them the best pricing and what is easiest for their infrastructure. They'll go for what is most suitable. So, my point is to look at different solutions, compare vendors, and see what's personally suitable for YOU and what suits your environment. If I want to keep my data closed and have a private cloud, I might go for Sprinklr because it's on-prem and easy for me. But if a company doesn't believe in the private cloud and is already in the public cloud with different providers, maybe they'll look at NICE. It depends. They might look at Genesys as well because it has an equally good system.