We have several use cases. The first one is benchmarking and listening. We have been working with Sprinklr team to create special custom benchmarking services to track our competitors and campaigns on social media. We have accounts on LinkedIn, YouTube, Facebook, Instagram, and more. In terms of engagement, we primarily use Care Suite, which is integrated into our CRM system. This allows our agents to engage with customers on Facebook, Instagram, LinkedIn, and a third-party website. We have built an architecture behind these processes with Sprinklr and our IT team.
My client has everything integrated in Sprinklr. I am a consultant for a client who uses Sprinklr for various purposes including scheduling posts and community management on an international scale.
It's generally used as a contact center solution. When people are looking at omnichannel and want to integrate applications in silos, like Facebook, WhatsApp, and email, they use Sprinklr. They also want to have one PRI number as the toll-free number. Those are the kinds of use cases, such as email integration, WhatsApp integration, Facebook, Instagram, and emails.
Sprinklr is an established customer experience platform (CMX) used by many well-known business giants to advertise, market, and research. Sprinklr understands the needs of customers for a unified experience and provides them with modern research, modern care, modern marketing and advertising, and social engagement and sales, helping companies improve their reach as well as their ROI.
Sprinklr Features
Sprinklr aims to bring the ultimate unified digital experience through services like...
We have several use cases. The first one is benchmarking and listening. We have been working with Sprinklr team to create special custom benchmarking services to track our competitors and campaigns on social media. We have accounts on LinkedIn, YouTube, Facebook, Instagram, and more. In terms of engagement, we primarily use Care Suite, which is integrated into our CRM system. This allows our agents to engage with customers on Facebook, Instagram, LinkedIn, and a third-party website. We have built an architecture behind these processes with Sprinklr and our IT team.
My client has everything integrated in Sprinklr. I am a consultant for a client who uses Sprinklr for various purposes including scheduling posts and community management on an international scale.
I am using it for data analysis in many social media aspects.
It's generally used as a contact center solution. When people are looking at omnichannel and want to integrate applications in silos, like Facebook, WhatsApp, and email, they use Sprinklr. They also want to have one PRI number as the toll-free number. Those are the kinds of use cases, such as email integration, WhatsApp integration, Facebook, Instagram, and emails.