It's generally used as a contact center solution. When people are looking at omnichannel and want to integrate applications in silos, like Facebook, WhatsApp, and email, they use Sprinklr. They also want to have one PRI number as the toll-free number. Those are the kinds of use cases, such as email integration, WhatsApp integration, Facebook, Instagram, and emails.
Social CRM is all about incorporating social media into how businesses manage their customer relationships. This means engaging with customers on platforms like Linkedin, Facebook, and Twitter, keeping track of how customers feel about the brand, the offerings, and the functionality of your product.
I am using it for data analysis in many social media aspects.
It's generally used as a contact center solution. When people are looking at omnichannel and want to integrate applications in silos, like Facebook, WhatsApp, and email, they use Sprinklr. They also want to have one PRI number as the toll-free number. Those are the kinds of use cases, such as email integration, WhatsApp integration, Facebook, Instagram, and emails.