Sprinklr Pros review quotes Enterprise Sales Manager at Etisalat
AI manages customer interactions really well, and the flow becomes easier.
Senior Manager, Customer Value & Innovation at a financial services firm with 501-1,000 employees
Customization and custom rule engines are highly valuable, enabling the creation of custom rules tailored to specific needs.
Digital Marketing and Social Media Strategy Manager at a media company with 1,001-5,000 employees
The most effective feature is the automation of the routing engine.
Sprinklr Cons review quotes Enterprise Sales Manager at Etisalat
If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve.
Senior Manager, Customer Value & Innovation at a financial services firm with 501-1,000 employees
The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions.
Digital Marketing and Social Media Strategy Manager at a media company with 1,001-5,000 employees
Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal.
