Sprinklr pros and cons

Vendor: Sprinklr

3.9 out of 5

9 reviews
75% willing to recommend

121 followers

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Sprinklr Pros review quotes

VikasKhattri

Enterprise Sales Manager at Etisalat

Jul 31, 2024

AI manages customer interactions really well, and the flow becomes easier.

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Ofir Asaf Ben Kiki

Project and System Specialist at Maytronics Ltd

Dec 26, 2024

Sprinklr provides an in-depth, comprehensive solution akin to Salesforce for social media, offering a 360-degree cover with numerous options.

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Sujay Rao

Senior Manager, Customer Value & Innovation at a financial services firm with 501-1,000 employees

May 30, 2024

Customization and custom rule engines are highly valuable, enabling the creation of custom rules tailored to specific needs.

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Ahmed Sobhy

Contact Center Tech Manager || Building Omni-Channel CC Experience at Misr Digital Innovation

Dec 30, 2024

The most important feature of Sprinklr is its high availability since it is a cloud solution.

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Mohamed Hamdy

Digital Marketing and Social Media Strategy Manager at a media company with 1,001-5,000 employees

Sep 25, 2024

The most effective feature is the automation of the routing engine.

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reviewer2594778

Senior Application Analyst at a non-profit with 5,001-10,000 employees

Dec 23, 2024

Everything is integrated in one platform.

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Andrea Goulet

Content & Innovation Consultant at Freelance

Nov 26, 2024

This single-pane-of-glass approach enhances efficiency by consolidating social network interactions on one dashboard.

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Faisal Mahmud

Content Specialist at a consultancy with 501-1,000 employees

Jan 9, 2025

The interface is the most valuable feature to me.

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Sprinklr Cons review quotes

VikasKhattri

Enterprise Sales Manager at Etisalat

Jul 31, 2024

If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve.

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Ofir Asaf Ben Kiki

Project and System Specialist at Maytronics Ltd

Dec 26, 2024

Their support team should opt for phone calls over emails to resolve issues faster.

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Sujay Rao

Senior Manager, Customer Value & Innovation at a financial services firm with 501-1,000 employees

May 30, 2024

The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions.

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Learn what your peers think about Sprinklr. Get advice and tips from experienced pros sharing their opinions. Updated: December 2024.

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831,265 professionals have used our research since 2012.

Ahmed Sobhy

Contact Center Tech Manager || Building Omni-Channel CC Experience at Misr Digital Innovation

Dec 30, 2024

The interaction and integration with our CRM should be improved, especially to ensure security with on-premises solutions and to be suitable for banking environments.

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Mohamed Hamdy

Digital Marketing and Social Media Strategy Manager at a media company with 1,001-5,000 employees

Sep 25, 2024

Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal.

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reviewer2594778

Senior Application Analyst at a non-profit with 5,001-10,000 employees

Dec 23, 2024

Sprinklr could be more drag-and-drop friendly.

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Andrea Goulet