Sprinklr pros and cons

Vendor: Sprinklr

3.8 out of 5

4 reviews
66% willing to recommend

116 followers

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Sprinklr Pros review quotes

VikasKhattri

Enterprise Sales Manager at Etisalat

Jul 31, 2024

AI manages customer interactions really well, and the flow becomes easier.

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Sujay Rao

Senior Manager, Customer Value & Innovation at a financial services firm with 501-1,000 employees

May 30, 2024

Customization and custom rule engines are highly valuable, enabling the creation of custom rules tailored to specific needs.

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Mohamed Hamdy

Digital Marketing and Social Media Strategy Manager at a media company with 1,001-5,000 employees

Sep 25, 2024

The most effective feature is the automation of the routing engine.

Find out what your peers are saying about Sprinklr, HootSuite, Sprout Social and others in Social CRM. Updated: November 2024.

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824,067 professionals have used our research since 2012.

Andrea Goulet

Content & Innovation Consultant at Freelance

Nov 26, 2024

This single-pane-of-glass approach enhances efficiency by consolidating social network interactions on one dashboard.

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Sprinklr Cons review quotes

VikasKhattri

Enterprise Sales Manager at Etisalat

Jul 31, 2024

If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve.

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Sujay Rao

Senior Manager, Customer Value & Innovation at a financial services firm with 501-1,000 employees

May 30, 2024

The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions.

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Mohamed Hamdy

Digital Marketing and Social Media Strategy Manager at a media company with 1,001-5,000 employees

Sep 25, 2024

Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal.

Find out what your peers are saying about Sprinklr, HootSuite, Sprout Social and others in Social CRM. Updated: November 2024.

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824,067 professionals have used our research since 2012.

Andrea Goulet

Content & Innovation Consultant at Freelance

Nov 26, 2024

Customer service needs improvement, especially in problem-solving rather than just stating why issues exist.

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Product Categories

Social CRM

Community Platforms

Social Media Management Solutions

Digital Experience Platforms (DXP)

Popular Comparisons

Salesforce Marketing Cloud vs Sprinklr

Sprout Social vs Sprinklr

HootSuite vs Sprinklr

Nimble vs Sprinklr

Khoros Social Media Management vs Sprinklr

Locobuzz vs Sprinklr

Intercom vs Sprinklr

See all alternatives