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Salesforce Community Cloud vs Sprinklr comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Salesforce Community Cloud
Ranking in Community Platforms
1st
Ranking in Digital Experience Platforms (DXP)
3rd
Average Rating
9.0
Number of Reviews
2
Ranking in other categories
No ranking in other categories
Sprinklr
Ranking in Community Platforms
3rd
Ranking in Digital Experience Platforms (DXP)
7th
Average Rating
7.6
Number of Reviews
4
Ranking in other categories
Social CRM (2nd), Social Media Management Solutions (2nd)
 

Mindshare comparison

As of December 2024, in the Community Platforms category, the mindshare of Salesforce Community Cloud is 18.8%, down from 34.2% compared to the previous year. The mindshare of Sprinklr is 25.0%, up from 11.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Community Platforms
 

Featured Reviews

Julio Divietro - PeerSpot reviewer
Helps us with sales management of customer life cycles with good business intelligence
Our primary use case for the solution is sales management of customer life cycles. We deploy the solution on cloud The stability and ease of use are valuable. Additionally, the granularity of the tool provides a great experience because of the several variables we can manage during the process.…
VikasKhattri - PeerSpot reviewer
Automation tools have improved workflow efficiency and offers AI features
AI manages customer interactions really well, and the flow becomes easier. The best part about AI is its analytics. For example, if a customer has been with the product for past five years, it provides insights into a customer's buying behavior and past issues with the company. This data is important when dealing with a customer on a call or another channel. Sprinklr's automation tools have improved workflow efficiency for our customers and made their life easier. he integration is better than before because they are really focusing on what they're doing now. Some of our colleagues even moved to Sprinklr from Aethela, and they are really building it up in a better way.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"What I found most valuable in Salesforce CRM is its reporting feature because it's extensive and it's very accurate. I also like that you can move opportunities by stages. I find that feature very important and very useful because it helps you understand where opportunities get stuck, and at what stage it is currently."
"All the business intelligence included in the tool gives more information about the cycle of the sales stage."
"This single-pane-of-glass approach enhances efficiency by consolidating social network interactions on one dashboard."
"The most effective feature is the automation of the routing engine."
"Customization and custom rule engines are highly valuable, enabling the creation of custom rules tailored to specific needs."
"AI manages customer interactions really well, and the flow becomes easier."
 

Cons

"An area for improvement in Salesforce CRM is that there's still a lot of manual input you need to make. If it could pick up things automatically from an email and auto-populate, that would make the tool better. Another area for improvement is that the Salesforce CRM connector for G-suite does not work effectively."
"The user interface can be improved."
"Customer service needs improvement, especially in problem-solving rather than just stating why issues exist."
"Sprinklr should consider not charging for everything. Services such as premium support and onboarding should be part of the deal."
"The support system is a major drawback because there is no live chat system for immediate issue reporting, leading to delayed resolutions."
"If I compare Sprinklr with NICE, people still opt for NICE. This is because they are not as confident with the use cases of Sprinklr, even though Sprinklr is trying to improve."
 

Pricing and Cost Advice

"Pricing for Salesforce CRM is extremely expensive."
Information not available
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Top Industries

By visitors reading reviews
Computer Software Company
14%
University
11%
Manufacturing Company
9%
Financial Services Firm
8%
Financial Services Firm
16%
Computer Software Company
14%
Retailer
9%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
No data available
 

Questions from the Community

What do you like most about Salesforce Community Cloud?
All the business intelligence included in the tool gives more information about the cycle of the sales stage.
What needs improvement with Salesforce Community Cloud?
The user interface of the screenshots feature is a little bit old and hasn't been updated for a long time.
What is your primary use case for Salesforce Community Cloud?
Our primary use case for the solution is sales management of customer life cycles. We deploy the solution on cloud.
Why is Sprinklr famous for its social media feature?
As a digital experience platform with many features, Sprinklr includes the feature for better social media and sales outreach and is famous for it because many competitors don’t offer it. If you us...
Is Sprinklr a free digital experience platform?
No, Sprinklr isn't a free DXP but it does offer a 30-day free trial. It's not offered for all of its features, though. I looked and at the moment you can get a free trial for only Lite (meaning no...
Can Sprinklr help a company provide good customer support?
I think if you're looking for a digital experience platform that values your customers most, you're asking about the right one, as the whole philosophy Sprinklr seems to have is about your clients...
 

Comparisons

No data available
 

Overview

 

Sample Customers

Brown-Forman, GE Aviation, Pernod Ricard, Toyota, Virgin America, GE, IAVA
GoDaddy, Samsung, GAP, P&G, Nike, Cisco, Intel, NHL, Dell, Groupon, Starwood Hotels & Resorts, Virgin America, Frontier Airlines
Find out what your peers are saying about Salesforce Community Cloud vs. Sprinklr and other solutions. Updated: December 2024.
824,067 professionals have used our research since 2012.