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HootSuite Reviews

Vendor: HootSuite
4.1 out of 5
Badge Ranked 1

What is HootSuite?

Featured HootSuite reviews

HootSuite mindshare

As of June 2026, the mindshare of HootSuite in the Social CRM category stands at 10.1%, down from 12.5% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
HootSuite10.1%
Sprinklr12.2%
Sprout Social8.3%
Other69.4%
Social CRM
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
Company SizeCount
Small Business8
Midsize Enterprise2
Large Enterprise3
By reviewers
By visitors reading reviews
Company SizeCount
Small Business41
Midsize Enterprise13
Large Enterprise26
By visitors reading reviews

Top industries

By visitors reading reviews
Manufacturing Company
12%
Media Company
7%
University
7%
Financial Services Firm
7%
Outsourcing Company
6%
Government
6%
Educational Organization
6%
Religious Institution
5%
Insurance Company
4%
Construction Company
4%
Logistics Company
4%
Retailer
4%
Wholesaler/Distributor
4%
Pharma/Biotech Company
4%
Marketing Services Firm
2%
Legal Firm
2%
Comms Service Provider
2%
Performing Arts
2%
Computer Software Company
2%
Transportation Company
2%
Healthcare Company
1%
Energy/Utilities Company
1%
Aerospace/Defense Firm
1%
Non Profit
1%
Non Tech Company
1%

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HootSuite customers

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HootSuite Reviews Summary
Author infoRatingReview Summary
Project Lead at Roche4.5I find HootSuite excellent for efficient cross-platform social media scheduling and analytics, boosting traffic and saving time. It's stable, affordable, and customer support is great, though I wish it auto-saved drafts and had fewer disconnections.
Lead Product Marketer at OJCOMMERCE5.0Hootsuite significantly streamlined our social media scheduling, content creation with AI, and centralized customer interactions, saving us 30% time. Its shared calendar and excellent customer service are highlights, though more templates would be beneficial.
Product Management Consultant at Mafoi Strategic Consultants4.5HootSuite centralizes my social media and customer interactions, saving much time with collaboration tools and analytics. I value its efficiency and security. While the OwlyWriter AI needs consistency improvements, I find it a highly valuable platform.
Head of Marketing at a tech company with 51-200 employees4.5I use HootSuite for easily scheduling social media posts across platforms and tracking analytics. It saves significant time, outperforming HubSpot. It's affordable, stable, and the best scheduler I’ve used, rating it 9/10 for efficiency.
Director and Marketing Consultant at a non-tech company with 1-10 employees3.5We initially valued Hootsuite's clear UX for social media scheduling, but its high cost, limited integrations, unreliable posting, and poor scalability meant it ultimately didn't meet our growing needs.
Postgraduate at a educational organization with 1,001-5,000 employees3.5I recommend Hootsuite as an industry standard, simplifying social media work and saving time with valuable features. Despite the high $99/month cost and occasional difficulty linking platforms, it runs smoothly.
Product & Governance - BPMO at a financial services firm with 201-500 employees4.5I use HootSuite primarily for sales, valuing its pipeline and order status features, which provide good ROI. While stable and scalable for marketing/sales, enterprise integration is limited, and setup costs are a consideration despite overall positive pricing.
Managing Director at Ivory Education Private Limited5.0We use HootSuite to manage our social media efficiently with features like platform-customized posts and an AI engine for trending topics. While valuable, some key features are limited to enterprise versions, and pricing could be more accessible for smaller companies.