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HootSuite Reviews

Vendor: HootSuite
4.1 out of 5
Badge Ranked 1

What is HootSuite?

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Helped 884,122 peers since 2012

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HootSuite mindshare

As of March 2026, the mindshare of HootSuite in the Social CRM category stands at 8.4%, down from 8.7% compared to the previous year, according to calculations based on PeerSpot user engagement data.
Social CRM Mindshare Distribution
ProductMindshare (%)
HootSuite8.4%
Sprinklr10.1%
Sprout Social7.8%
Other73.7%
Social CRM

PeerResearch reports based on HootSuite reviews

TypeTitleDate
CategorySocial CRMMar 15, 2026Download
ProductReviews, tips, and advice from real usersMar 15, 2026Download
ComparisonHootSuite vs SprinklrMar 15, 2026Download
ComparisonHootSuite vs Salesforce Marketing CloudMar 15, 2026Download
ComparisonHootSuite vs Qualtrics XM PlatformMar 15, 2026Download
Suggested products
TitleRatingMindshareRecommending
Salesforce Marketing Cloud4.25.9%98%62 interviewsAdd to research
Sprinklr4.010.1%81%11 interviewsAdd to research
 
 
Key learnings from peers

Valuable Features

Room for Improvement

ROI

Pricing

Popular Use Cases

Service and Support

Deployment

Scalability

Stability

Review data by company size

By reviewers
Company SizeCount
Small Business5
Midsize Enterprise2
Large Enterprise5
By reviewers
By visitors reading reviews
Company SizeCount
Small Business25
Midsize Enterprise11
Large Enterprise26
By visitors reading reviews

Top industries

By visitors reading reviews
University
9%
Manufacturing Company
9%
Media Company
8%
Retailer
8%
Educational Organization
8%
Government
6%
Financial Services Firm
6%
Computer Software Company
6%
Insurance Company
6%
Logistics Company
5%
Legal Firm
5%
Transportation Company
5%
Marketing Services Firm
3%
Comms Service Provider
3%
Performing Arts
3%
Pharma/Biotech Company
3%
Outsourcing Company
2%
Non Profit
2%
Healthcare Company
2%
Energy/Utilities Company
2%
 
HootSuite Reviews Summary
Author infoRatingReview Summary
Network Engineer at AT&T4.5No summary available
Software Engineer at GE4.5No summary available
Mechanical Engineer at Unilever Inc.4.5No summary available
Project Lead at Roche4.5No summary available
Postgraduate at a educational organization with 1,001-5,000 employees3.5No summary available
Head of Marketing at a tech company with 51-200 employees4.5No summary available
Managing Director at Ivory Education Private Limited5.0We use HootSuite to manage our social media efficiently with features like platform-customized posts and an AI engine for trending topics. While valuable, some key features are limited to enterprise versions, and pricing could be more accessible for smaller companies.
Product & Governance - BPMO at a financial services firm with 201-500 employees4.5No summary available