TeamViewer Pilot vs Workspace ONE UEM comparison

TeamViewer and Omnissa are both solutions in the Remote Access category. TeamViewer is ranked #31, while Omnissa is ranked #3 with an average rating of 7.8. Additionally, 100% of TeamViewer users are willing to recommend the solution, compared to 83% of Omnissa users who would recommend it.

TeamViewer Pilot

Read 2 TeamViewer Pilot reviews

300 Views
167 Comparison Views

100% willing to recommend

Workspace ONE UEM

Read 100 Workspace ONE UEM reviews

9,037 Views
7,172 Comparison Views

83% willing to recommend

TeamViewer Pilot

Workspace ONE UEM

Comparison Buyer's Guide

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Executive SummaryUpdated on Aug 7, 2024

VMware Workspace ONE and TeamViewer Pilot compete in the fields of device management and remote support. VMware Workspace ONE leads in integration and policy management, while TeamViewer Pilot excels in augmented reality support and remote assistance capabilities.

Features: VMware Workspace ONE has robust device management and security features, seamless integration with various applications, and comprehensive policy management. TeamViewer Pilot offers powerful remote support capabilities, augmented reality for issue resolution, and cross-platform support for diverse devices.

Room for Improvement: VMware Workspace ONE needs a more intuitive user experience, improved customization options, and enhanced user-centric design. TeamViewer Pilot should focus on improving the stability of its AR features, reducing latency during sessions, and refining its technical reliability.

Ease of Deployment and Customer Service: VMware Workspace ONE is praised for easy deployment and effective customer service. TeamViewer Pilot provides a user-friendly deployment process but has some variability in customer support response times.

Pricing and ROI: VMware Workspace ONE is premium-priced but delivers substantial ROI due to its extensive features and integration capabilities. TeamViewer Pilot offers a cost-effective solution, though some users find its ROI less compelling compared to VMware Workspace ONE.

To learn more, read our detailed TeamViewer Pilot vs. Workspace ONE UEM Report (Updated: August 2024).

Buyer's Guide

TeamViewer Pilot vs. Workspace ONE UEM

August 2024

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Categories and Ranking

TeamViewer Pilot

Ranking in Remote Access

31st

Average Rating

8.0

Number of Reviews

Ranking in other categories

No ranking in other categories

Workspace ONE UEM

Ranking in Remote Access

3rd

Average Rating

8.2

Number of Reviews

100

Ranking in other categories

Virtual Desktop Infrastructure (VDI) (7th), Enterprise Mobility Management (EMM) (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (7th), Unified Endpoint Management (UEM) (2nd)

Featured Reviews

UdaySiddu

Software Consultant at Hexagon AB

Nov 2, 2021

Good tech support

We install the software for our customers for purposes of controlling their businesses and resolving technical issues. We use it on particular devices and locations, so that our customers may be parties to the content of our discussions. The location markings can appear incorrectly. If the…

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Mitul Rajput

GM COE at Anuntatech Management Services Ltd

Jan 31, 2024

Enhances user productivity and offers conditional-based authentication with micro VPN channels for internal applications

There are multiple features. It depends on the customer's use case, but for customers using VMware, we've seen that conditional-based authentication establishing a micro VPN channel to internal applications is most valuable. They know these are the only devices accessing their internal applications, and no outside devices can access any applications. That's the overall security posture organizations are looking for, and that's what we're delivering right now. Moreover, the integration capability of Workspace ONE enhances the IT infrastructure. Good integrations are available. There are a few limitations, but both Citrix and VMware are working on enhancements. But the integrations are pretty much similar.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"Technical support has good responsiveness."

"It's easy enough to use."

"The remote management and location capabilities are good."

"Among the most important improvements is the ability to set up different groups with different deployment policies."

"VMware Workspace ONE is a platform that's really good at monitoring and managing mobile endpoints. It can be set up quickly and implemented easily. Technical support for this solution has always been good."

"The most valuable features in VMware Identity Manager for me are the control groups and rules."

"We used to have a system before, Mac OS Open Directory server and this open directory became obsolete because Apple decided to stop the enterprise market, so there was no other alternative for us to use. We chose this to replace the open directory and we found that it has many more features than the previous solution. We totally rely on it right now to manage all the devices on campus."

"If an end-user has an issue with a device, the administration has the ability to remote access the device after approval from the end-user."

"The solution is good for providing dedicated resources for dedicated users."

"The most valuable feature is that it will use my credentials to access various parts of the infrastructure or other solutions, such as vRealize."

More Workspace ONE UEM pros

Cons

"It's quite power-hungry and some customers complain that it drains the batteries on their smartphones very quickly."

"The location markings can appear incorrectly."

"The database gets corrupted when used in the cluster. Sometimes it works, sometimes it doesn't."

"The technical support could be improved."

"We're unhappy with the quality of support we get for it. We're unhappy with how upgrades occur, so we are migrating away from it. We have an on-premise AirWatch solution and for us to do upgrades we have to call AirWatch to be able to perform the upgrades. They're busy, and scheduling it is not timely enough for us."

"Feature-wise, it is fine, but its pricing could be better, given that Microsoft is on a bundling spree. AirWatch would benefit from reducing the license pricing per user per month."

"I'd like to see expanded device support, particularly for IoT things like SCADA devices."

"Windows 10 management is there, but VMware only recently developed that part, and it's not fully mature. Patch management and other integrations are there as well as the application-pushing part, command line, mandatory commands, etc. Some out-of-the-box solutions should be available to better integrate a broader range of applications and handle application push. That's the roadmap we should look at."

"The mobile SSO doesn't work as well on Android."

"Setup is not too complex."

More Workspace ONE UEM cons

Pricing and Cost Advice

"We pay for the licensing monthly."

"It is not an expensive product."

"A person should pay towards the licensing costs of VMware Identity Manager on a yearly or monthly basis, but government and public sector units cannot for a perpetual licensing model."

"Currently, the product is priced at around 50 USD."

"Pricing is an area that could be improved."

"The solution is more expensive than Intune."

"In some cases, a customer may feel the solution is expensive."

"There is a licensing fee for the users, and we pay a low amount for our support costs."

"The license is paid annually."

"There is a separate cost for technical support and extra premium features. The pricing should be simplified."

More Workspace ONE UEM pricing and cost advice

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Top Industries

By visitors reading reviews

No data available

Computer Software Company

17%

Financial Services Firm

10%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

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How does Microsoft Intune compare with VMware Workspace One?

Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...

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How does VMware Workspace One compare with VMware Horizon 7?

VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...

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What do you like most about VMware Workspace ONE?

The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility.

See all answers

Comparisons

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Compared 100% of the time

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Compared 5% of the time

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Product Reports

Buyer's Guide

Remote Access

August 2024

Download TeamViewer Pilot product report

Buyer's Guide

Workspace ONE UEM

August 2024

Download Workspace ONE UEM product report

Also Known As

No data available

VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air

Learn More

TeamViewer

Omnissa

Overview

TeamViewer Pilot is a remote assistance solution powered by augmented reality that enables you to connect to your support requesters and see what their smartphone camera live streams to your computer or mobile device while allowing you to draw, add text, or tag real-world objects with 3D markers for reference.

VMware Workspace ONE is an intelligence-driven digital workspace platform that delivers any app on any device. It integrates access control, multi-platform endpoint management, and application management. With the VMware Workspace ONE platform, IT teams can deliver a digital workspace that includes the devices and apps of the company’s choice, but with security and control.

VMware Workspace ONE is available:

As a cloud service
On-premises
Hybrid

VMware Workspace ONE Key Features

Simple app authentication: VMware Workspace ONE allows end-users to have password-less single sign-on, giving them access to virtually any app (mobile apps, web apps, cloud apps, and Windows apps).
Unified Endpoint Management options: VMware Workspace ONE aims to support all devices, offering convenience, access, security, and management that will work for any business.
Conditional access: VMware Workspace ONE provides a powerful policy engine to help you make dynamic decisions regarding end-user access rights and to protect sensitive information.
Automated app management: With VMware Workspace ONE the application delivery process can be automated, which improves security and compliance. Software packages can be automatically installed, updated, and removed, and automated workflows can also be created.

VMware Workspace ONE Benefits

Some of the benefits of using VMware Workspace ONE include:

Less IT intervention necessary: Because VMware Workspace ONE has simple app authentication, end-users can help themselves by selecting the applications they need rather than having IT intervene.
Smoother employee onboarding: Transform employee onboarding by enabling self-service access to the apps your end-users need to complete their job duties.
Compliance: VMware Workspace ONE helps end-users reach compliance by using advanced device restrictions.
Real-time visibility: You can have real-time visibility with application, device, and console events that provide detailed information for system monitoring. You can also view logs in the console or export pre-defined reports.

Workspace ONE Components

Workspace ONE Access
Workspace ONE UEM
VMware Workspace ONE® Intelligence
VMware Unified Access Gateway
Workspace ONE Intelligent Hub

Reviews from Real Users

Below is some feedback from our PeerSpot users who are currently using the solution:

PeerSpot user Patrick B., Cybersecurity Architect at a tech services company, says, "Its UI is extremely easy to use whether you're an advanced user or a novice user. When I first opened it up and had to learn the product, I was easily a novice. By the end of the third month, I was digging into the backend of the system and using it as a highly advanced user to accomplish what I needed to accomplish, and I was able to do it through the UI mostly."

Roshan T., Partner Manager North America at a tech company, mentions how satisfied he is with the product, saying, "You can put all your applications on a mobile device, be it a phone or tablet. It is secure and easy to use. Because it is centrally managed, you don't have to do any configuration on the phone. I just got the phone and connected to the central applications. I just downloaded one thing and everything got rolled out. Email, calendar, and other things were deployed centrally. If you don't have AirWatch, you have to configure your phone manually. For example, you need to deploy and configure your email manually and then synchronize everything. It is much simpler when a mobile device is centrally managed."

Sample Customers

Information Not Available

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation

Buyer's Guide

TeamViewer Pilot vs. Workspace ONE UEM

August 2024

Free Report: TeamViewer Pilot vs. Workspace ONE UEM

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