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Horizon 8 vs Workspace ONE UEM comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
5.6
Horizon 8 reduces IT costs and boosts productivity, offering hardware savings and efficiency improvements in education and business.
Sentiment score
6.5
Workspace ONE UEM users reported improved security, reduced IT workload, and cost savings, with varying ROI experiences and future potential.
 

Customer Service

Sentiment score
5.6
Horizon 8's support is knowledgeable and reliable, though some customers report delays and varying service quality.
Sentiment score
5.9
Workspace ONE UEM support varies in effectiveness, with inconsistency and delays, but escalated cases often receive excellent assistance.
The main areas needing improvement are response speed and quality of answers.
Systems Engineer-Consultant at a tech services company with 51-200 employees
The support team is helpful and offers assistance.
Owner at CoBSS
Our support from VMware expired last December.
Sr. VDI Engineer at Afiniti.com
Support responds immediately, but I see that some engineers are new or they don't have experience collecting logs, so they take two to three days to come back.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
The support side has recently become weaker compared to what it used to be with VMware.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Scalability Issues

Sentiment score
8.2
Horizon 8 provides high scalability, allowing organizations to easily expand users and devices with flexibility and efficiency.
Sentiment score
7.6
Workspace ONE UEM is praised for scalability and flexibility, supporting diverse enterprises with minimal issues, especially in cloud deployments.
 

Stability Issues

Sentiment score
7.9
Horizon 8 is stable and reliable, scoring 7-10/10, with minor issues often linked to infrastructure.
Sentiment score
7.6
Workspace ONE UEM is stable and reliable, though complex environments and updates may occasionally cause issues, especially on-premise.
Especially with the integration of NVIDIA, we experience multiple problems including crashing applications, crashing desktops, spontaneous logoffs, black screens, and systems that no longer respond or cannot reconnect.
Owner at CoBSS
We can scale by adding additional servers and connection servers.
Systems Engineer-Consultant at a tech services company with 51-200 employees
 

Room For Improvement

Horizon 8 needs enhanced usability, cloud integration, security, Linux support, documentation, analytics, and clearer licensing for cost-effective deployment.
Workspace ONE UEM users seek better reporting, integration, and user-friendliness, with concerns about scalability, pricing, and training resources.
I would like to see improvements in Horizon 8, specifically integration with NVIDIA for graphical performance upgrades because it creates many issues such as crashing and black screen systems, causing users to lose access to their current desktop and work.
Owner at CoBSS
We have limited capabilities since we are not using a multi-instance solution, just single instances.
Sr. VDI Engineer at Afiniti.com
For Horizon 8, it would be beneficial to integrate more monitoring capabilities in advanced editions.
Systems Engineer-Consultant at a tech services company with 51-200 employees
Another concern is that support is getting reduced by Workspace ONE; some customers are saying there are support issues on Workspace ONE right now.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
 

Setup Cost

Horizon 8 is a premium solution with high initial costs, offering cost-effective long-term benefits and flexible licensing options.
Workspace ONE UEM is often pricier than competitors, with costs affected by user count, features, and additional fees.
I rate the cost-effectiveness of GenApp of Citrix equal to our CMS; it is quite cost-effective.
Sr. VDI Engineer at Afiniti.com
After VMware was bought by Broadcom, the pricing was ridiculous, but now that Onmises has VMware Horizon 8, the pricing is back to an acceptable level.
Owner at CoBSS
 

Valuable Features

Horizon 8 offers centralized management, virtual machine provisioning, and cost-effective scalability for seamless integration and diverse device support.
Workspace ONE UEM offers shared device mode, strong security, seamless integration, remote management, and scalable, stable multi-platform support.
Centralized management of desktops is one of the main reasons customers choose this solution.
Systems Engineer-Consultant at a tech services company with 51-200 employees
The solution has data leak prevention features that ensure data is not copied from the base machine to VDI.
Sr. VDI Engineer at Afiniti.com
From a security point of view, security in Horizon 8 is one of the main points in keeping the system resources from the company away from bad actors. You can keep the desktops completely isolated, and you don't need to share your file shares or database with the end-user system.
Owner at CoBSS
In terms of assessing the capability of Workspace ONE UEM in maintaining compliance across all endpoints, that's a very handy feature set.
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
In UEM, the most helpful part of Windows Management is the baseline policy and central script; using this, you can replace all the AD GPO policy.
Sr. Technical Specialist & Team lead at Wysetek Systems Technologists Pvt. Ltd.
 

Categories and Ranking

Horizon 8
Ranking in Virtual Desktop Infrastructure (VDI)
4th
Average Rating
8.2
Reviews Sentiment
6.9
Number of Reviews
115
Ranking in other categories
User Virtualization (1st)
Workspace ONE UEM
Ranking in Virtual Desktop Infrastructure (VDI)
7th
Average Rating
8.2
Reviews Sentiment
6.7
Number of Reviews
102
Ranking in other categories
Remote Access (6th), Enterprise Mobility Management (EMM) (2nd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (11th), Unified Endpoint Management (UEM) (3rd)
 

Mindshare comparison

As of January 2026, in the Virtual Desktop Infrastructure (VDI) category, the mindshare of Horizon 8 is 6.7%, down from 10.2% compared to the previous year. The mindshare of Workspace ONE UEM is 2.6%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
Virtual Desktop Infrastructure (VDI) Market Share Distribution
ProductMarket Share (%)
Horizon 86.7%
Workspace ONE UEM2.6%
Other90.7%
Virtual Desktop Infrastructure (VDI)
 

Featured Reviews

MB
Owner at CoBSS
Experience with remote access facilitates seamless user management, though improvements in integration and analytics are desired
From the analytical aspects, we used Horizon 8 Advanced Analytics and most companies switched to another product to gain insights because the insight is not as helpful as other products that are built for it. What was missing in Horizon 8 to make it a better tool was in analytics, specifically getting the right information and the drill-down process to find out where the problem is. If a user has an issue, it is crucial to determine what the issue is that the user is having and since when they have the issue. For example, if a user reports back that they had an issue yesterday evening, getting that information and ensuring that you have it was hard to find, especially to pinpoint if the issue lies with the network or the Horizon 8 platform. We utilized the multi-factor authentication, conditional access in Horizon 8, but we are not satisfied with that. It lacks some integration options that make it easy to run with Microsoft Entra, for example, and authenticate using your regular authenticator besides just getting a pop-up that says, 'I'm the one that's trying to log on.' Nowadays, there are many more complex authentication methods, but even a basic confirmation with a number to verify that you are the person connecting is not supported. I would like to see improvements in Horizon 8, specifically integration with NVIDIA for graphical performance upgrades because it creates many issues such as crashing and black screen systems, causing users to lose access to their current desktop and work. This is a real issue at the moment for many customers worldwide.
Vishal Bhatia - PeerSpot reviewer
Trainer/Consultant at Koenig Solutions Pvt. Ltd.
Effective product tracking and monitoring enhances daily operations despite needing documentation improvement
The documentation part of Workspace ONE UEM can be confusing. The documentation is not comprehensive compared to other VMware solutions or Microsoft documentation. Most people struggle to connect the dots when looking at the documentation. Even the training material and PowerPoint slide decks that trainers use are sometimes too confusing or overwhelming, with too much content but not enough clarity. The support side has recently become weaker compared to what it used to be with VMware. This is another area that needs improvement. Since working with Workspace ONE UEM from when it was AirWatch, it has improved significantly over the last five years. However, there are still some gray areas and scope for improvement, especially in documentation and workflow between different aspects of the solution.
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Top Industries

By visitors reading reviews
Manufacturing Company
11%
Computer Software Company
10%
Government
9%
Financial Services Firm
9%
Computer Software Company
14%
Manufacturing Company
9%
Financial Services Firm
8%
Government
6%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business61
Midsize Enterprise22
Large Enterprise44
By reviewers
Company SizeCount
Small Business41
Midsize Enterprise21
Large Enterprise58
 

Questions from the Community

How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...
What do you like most about VMware Horizon 7?
VMware offers a friendly environment, and it's easy to provide the user with the package. It is a bundled solution that is readily deployable. The advantage lies in its simplicity, it requires mini...
What is your experience regarding pricing and costs for VMware Horizon 7?
We paid a lot of money for software that is not really fully operational out of the box. We had to have patches from VMware to get it into production. Hence, we lost a lot of time implementing the ...
How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
What do you like most about VMware Workspace ONE?
The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility.
What is your experience regarding pricing and costs for VMware Workspace ONE?
I would rate the pricing a three out of ten. It's a highly affordable solution. If a customer knows the value of the solution, the price seems worth it. VMware Workspace ONE customers usually pay o...
 

Also Known As

VMware Horizon, VMware Horizon View, Mware Dynamic Environment Manager
VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
 

Overview

 

Sample Customers

LCMC Health
Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Find out what your peers are saying about Horizon 8 vs. Workspace ONE UEM and other solutions. Updated: December 2025.
879,422 professionals have used our research since 2012.