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Workspace ONE UEM vs Zoho Assist comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Aug 7, 2024
 

Categories and Ranking

Workspace ONE UEM
Ranking in Remote Access
3rd
Average Rating
8.2
Number of Reviews
100
Ranking in other categories
Virtual Desktop Infrastructure (VDI) (7th), Enterprise Mobility Management (EMM) (3rd), Identity and Access Management as a Service (IDaaS) (IAMaaS) (7th), Unified Endpoint Management (UEM) (2nd)
Zoho Assist
Ranking in Remote Access
26th
Average Rating
8.6
Number of Reviews
3
Ranking in other categories
No ranking in other categories
 

Featured Reviews

Ricardo Franco Mahecha - PeerSpot reviewer
Sep 8, 2023
Easy to install, offers good scalability and allows for the remote management of PCs, laptops, phones, and desktops
All the use cases are related to Salesforce and people who are working outside the office. Sometimes, they register their PCs inside the office in Workspace ONE to manage them and push some software or install it remotely and some kind of things It's easier to install new software remotely using…
JA
May 12, 2023
An user-friendly and stable support tool
I use the solution to provide support services to the customers. I can fix the technical errors without accessing their account passwords using it The solution helps my organization with unattended access and regular access for internal operations. We can provide support services to customers…

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Zero Trust implementation is a great feature."
"The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility."
"No issues with scalability."
"Its value is when you use it with a Workspace ONE UEM solution as it is part of the ecosystem for VMware Workspace ONE."
"The most valuable features are the ones that control the leaking."
"The initial setup is easy and the deployment doesn't take too long."
"The solution has proven to be very stable."
"It has all of the features that we need to use and that we want to use."
"Screen monitoring and screen sharing, as well as screen remote control, are all very useful features."
"Technical support is easy to reach."
"It is a scalable solution. "
 

Cons

"VMware Workspace ONE platform offers support for Mac Books and we see that there is some room for improvement in that area versus all the products out there."
"The setup was very difficult. It was not as easy as I had expected."
"They need a more flexible pricing model."
"There are other solutions that might be better for certain use cases. This is not an all-purpose solution."
"I prefer to work with Jamf Pro because it is more specific to working with the iPad features."
"Patching, fixing, and training for VMware Workspace ONE are areas that need to be improved."
"Its performance is quite good on Apple phones or even mid-range phones. If you install an AirWatch on a phone that is not too powerful, you will have performance issues. That's only because the phone is not too powerful, and there is not enough memory, etc. They could do a lighter version for a less powerful phone. It would also be useful for very small companies that don't want to spend money on expensive phones. Having said that, I don't think that is their target market. If their target market is enterprise, all enterprises perhaps have an agreement with Google or Apple, and they would get a phone that has already been tested, and they know that AirWatch will work on that phone."
"We'd like more useful support."
"It could be integrated with IT management tools."
"They do have some glitches in the microphone and speaker, especially during remote access."
"Support could be more knowledgeable."
 

Pricing and Cost Advice

"We are paying about $145,000 a year on a three-year subscription with no ability to scale up or scale down within that class model."
"The solution is about $45 per device for a 12 month subscription. The price is standard across the world."
"Our organization has stopped using the solution because it was expensive."
"For most of the projects, we use the standard license but for complex ones, we use the older type of processes, integrations, and licenses inside the solution."
"Workspace ONE is on the higher end of the pricing band when compared to other players in the market."
"For big users, it's around $500."
"It's definitely a bit on the expensive side. It is more for smaller organizations and not large, massive enterprises. I am not sure about any additional costs. As far as we could tell, the billing was what the billing was."
"VMware Workspace ONE has a yearly license. You have to buy the license for one year at a time."
"Its scalability depends on the business model we purchase."
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Top Industries

By visitors reading reviews
Computer Software Company
17%
Financial Services Firm
10%
Government
9%
Manufacturing Company
7%
Educational Organization
87%
Computer Software Company
2%
Real Estate/Law Firm
2%
Government
2%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

How does Microsoft Intune compare with VMware Workspace One?
Microsoft Intune is a great tool for managing a mobile device fleet while keeping access control. The solution makes it easy to control security and manage the usage of mobile apps when you have a ...
How does VMware Workspace One compare with VMware Horizon 7?
VMware Workspace One has a powerful set of helpful features. The solution offers very good documentation, the initial setup is easy, and the product is very stable and reliable. I think the fact th...
What do you like most about VMware Workspace ONE?
The platform provides a stable environment for operations and quickly creates new environments. Additionally, it offers efficient flexibility.
What is your experience regarding pricing and costs for Zoho Assist?
The pricing is very cheap. It is very reasonable compared to other applications while being just as flexible and compatible.
What needs improvement with Zoho Assist?
They should provide a live version of the solution to our remote agents. Also, there could be integration with IT management tools. It would be helpful for us in PC management, software management,...
 

Comparisons

 

Also Known As

VMware Workspace ONE, VMware AirWatch, Workspace ONE Assist, VMware Identity Manager, Workspace ONE Access, VMware Horizon Air
No data available
 

Learn More

 

Overview

 

Sample Customers

Australian Sports Commission, Stockport NHS Foundation Trust, Lomond School, Merck, United Bank, Medical College of Wisconsin, Latymer Upper School, 2gether NHS Foundation Trust, Dowling Aaron Inc., Trillium Lakelands District School Board, Harrogate Grammar School, Duke University Football, Delta Air Lines, Adventist Health System, Giochi Preziosi, Cramlington Learning Village, Intermountain Healthcare, Safexpress, TAG Aviation
Hitachi, Metropolitan Washington Council of Governments, United Nations Foundation, element
Find out what your peers are saying about Workspace ONE UEM vs. Zoho Assist and other solutions. Updated: August 2024.
805,335 professionals have used our research since 2012.