CrowdStrike Falcon is working on our production servers.
Information Security Officer at a financial services firm with 51-200 employees
Light on resources, helpful support, and reliable
Pros and Cons
- "CrowdStrike Falcon is a very light solution. It does not use too much processor or RAM."
- "In the future release of CrowdStrike Falcon, they should add a sandbox feature."
What is our primary use case?
What is most valuable?
CrowdStrike Falcon is a very light solution. It does not use too much processor or RAM.
What needs improvement?
In the future release of CrowdStrike Falcon, they should add a sandbox feature.
For how long have I used the solution?
I have used CrowdStrike Falcon within the past 12 months.
Buyer's Guide
CrowdStrike Falcon
January 2025
Learn what your peers think about CrowdStrike Falcon. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
What do I think about the stability of the solution?
The solution is stable.
What do I think about the scalability of the solution?
CrowdStrike Falcon is scalable. We have approximately 400 servers using this solution.
We have plans to increase the usage of this solution in one or two years.
How are customer service and support?
We used technical support for the implementation of the solution and it was a good experience. They know the products well and they were able to give us all the answers to the questions that we had.
How was the initial setup?
The setup is really easy. The full deployment took two months.
What about the implementation team?
For the deployment of the solution, we used a three-person team and for the maintenance, we use the whole infrastructure team of four people.
What's my experience with pricing, setup cost, and licensing?
The price of CrowdStrike Falcon could be better. It is very expensive, we pay approximately $900 per month for the licenses. There are not any additional fees.
Which other solutions did I evaluate?
Before choosing CrowdStrike Falcon we evaluated Sophos and Microsoft solutions.
What other advice do I have?
The product is really good, but there is a lot of additional features that you need to have for it to be a complete solution. Be sure that your budget is enough to acquire the complete solution that you need.
I rate CrowdStrike Falcon a ten out of ten.
Which deployment model are you using for this solution?
Hybrid Cloud
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Solutions Architect at dsmedellin
The detection is very effective
Pros and Cons
- "The detection is very effective."
- "CrowdStrike costs a little more than its competitors."
What is our primary use case?
We use Falcon to protect around 500 endpoints.
What is most valuable?
The detection is very effective.
For how long have I used the solution?
I have been using Falcon for two years.
How are customer service and support?
I'm happy with CrowdStrike technical support. I rate CrowdStrike support 10 out of 10.
How would you rate customer service and support?
Positive
How was the initial setup?
CrowdStrike is very easy to set up. We upgrade it once annually.
What's my experience with pricing, setup cost, and licensing?
We pay an annual license. CrowdStrike costs a little more than its competitors. However, it's the best solution available, so we are fine with the price.
What other advice do I have?
I rate CrowdStrike Falcon 10 out of 10.
Which deployment model are you using for this solution?
On-premises
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
CrowdStrike Falcon
January 2025
Learn what your peers think about CrowdStrike Falcon. Get advice and tips from experienced pros sharing their opinions. Updated: January 2025.
831,265 professionals have used our research since 2012.
Senior Engineer at Neosecure
Useful full EDR, effective hunting, and good reports
Pros and Cons
- "The most valuable features in CrowdStrike Falcon are the full EDR with antivirus, hunting, reporting, and RTR remote control."
- "CrowdStrike Falcon could improve by having an easier way to search and use the interface for extracting queries from the data. The interface could improve."
What is our primary use case?
We use CrowdStrike Falcon for malware mitigation and hunting.
What is most valuable?
The most valuable features in CrowdStrike Falcon are the full EDR with antivirus, hunting, reporting, and RTR remote control.
What needs improvement?
CrowdStrike Falcon could improve by having an easier way to search and use the interface for extracting queries from the data. The interface could improve.
For how long have I used the solution?
I have been using CrowdStrike Falcon for approximately eight years.
What do I think about the stability of the solution?
CrowdStrike Falcon is stable.
What do I think about the scalability of the solution?
The scalability of CrowdStrike Falcon is good.
We have approximately 500 people using this solution in my organization.
How are customer service and support?
We have contacted the support from CrowdStrike Falcon and it is very good.
How was the initial setup?
The initial setup of CrowdStrike Falcon is straightforward.
What's my experience with pricing, setup cost, and licensing?
The price of CrowdStrike Falcon is expensive and should be reduced.
What other advice do I have?
I rate CrowdStrike Falcon a nine out of ten.
Which deployment model are you using for this solution?
Private Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer:
Junior Security Engineer at Altron
User-friendly solution that decreases the load on analysts
Pros and Cons
- "Falcon's best feature is its detection and blocking of threats."
- "Falcon could be improved with more function on the mobile end of things and better optimization with mobile devices."
What is our primary use case?
I mainly use Falcon for endpoint protection.
How has it helped my organization?
Falcon has decreased the load on our analyst team because they don't have to manually contact the system owners to stop that particular event from happening as Falcon detects threats and quarantines the machines itself.
What is most valuable?
Falcon's best feature is its detection and blocking of threats.
What needs improvement?
Falcon could be improved with more function on the mobile end of things and better optimization with mobile devices. In the next release, CrowdStrike should include the ability to send logs to SIM tools.
For how long have I used the solution?
I've been using CrowdStrike Falcon for three years.
What do I think about the stability of the solution?
Falcon hasn't missed any attacks - it's very stable and reliable.
How are customer service and support?
I'm very happy with CrowdStrike's technical support.
How would you rate customer service and support?
Positive
How was the initial setup?
The initial setup was straightforward because the vendor helped us throughout, and there was training while it was being deployed. The deployment took between one and two weeks to complete.
What about the implementation team?
We used an in-house team.
What other advice do I have?
I would recommend anybody looking at Falcon to go for it because it's an easy-to-understand solution that's really worth having. I would give Falcon a rating of nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Consultant at a computer software company with 51-200 employees
Brilliant performance, useful for stopping data breaches, and scalable as per your needs
Pros and Cons
- "I like the Overwatch feature the most."
- "On the firewall management side, there should be more granularity. There should also be more granularity for device control. Everything else is brilliant."
What is our primary use case?
It is used for stopping data breaches.
It is totally on the cloud. It cannot be deployed on-prem. They don't have any on-prem options.
How has it helped my organization?
It is very useful for endpoint protection and stopping data breaches. That's its real strength.
What is most valuable?
I like the Overwatch feature the most.
Its performance is brilliant. It is a good, lightweight agent. I've seen it do really good things on the endpoints, and there is no problem with its performance.
What needs improvement?
On the firewall management side, there should be more granularity. There should also be more granularity for device control. Everything else is brilliant.
For how long have I used the solution?
I have been using this solution for four years.
What do I think about the stability of the solution?
It is stable.
What do I think about the scalability of the solution?
It is the most scalable solution among all solutions that I've seen so far. Because it's cloud-based, it's really quick to roll out to 1,000, 10,000, or 100,000 endpoints. You can scale it depending on how many endpoints you've got. It is a good solution.
We have about 10 customers who use this solution.
How are customer service and support?
My experience has been good so far.
How was the initial setup?
Its installation is quick and easy. I wouldn't change anything there. The duration depends on the number of endpoints to which you want to push it, but it is fast. I've seen them roll thousands in a matter of hours.
The number of people required for its deployment and maintenance depends on the package you take, but generally, it has a much lower requirement than any other endpoint protection solution.
What other advice do I have?
My advice is to go with a partner that has got experience. I would also advise seriously considering the Overwatch feature.
I would rate it a nine out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: My company has a business relationship with this vendor other than being a customer: Partner
Excellent capabilities, with a real advantage over the competition, and straightforward customer service
Pros and Cons
- "The features I like the most are the response time and the dashboard are both excellent."
- "I would like to see a more accurate integration and an option to check the local machine."
What is our primary use case?
Our primary use case is EDR and ransomware.
What is most valuable?
The features I like the most are the response time and the dashboard are both excellent.
What needs improvement?
I would like to see a more accurate integration and an option to check the local machine.
For how long have I used the solution?
I have been using CrowdStrike Falcon for more than two years.
What do I think about the stability of the solution?
The stability is around ninety-eight percent. The other two percent deals directly with the node being unable to detect as normal.
What do I think about the scalability of the solution?
There is scalability but this is not our focus.
How are customer service and support?
We have not had any issues with technical support. Much of what we use is online documentation.
Which solution did I use previously and why did I switch?
We have used Microsoft Defender for Endpoint, SentinelOne, Carbon Black, and Trend Micro. The observation we have made is the accuracy and detection of CrowdStrike Falcon is excellent.
How was the initial setup?
The initial setup is very straightforward given you have set your file control and detection levels correctly.
What's my experience with pricing, setup cost, and licensing?
The cost is usually a challenge in the industry. I think we pay around sixty-eight dollars.
What other advice do I have?
I would rate CrowdStrike Falcon an eight out of ten.
Which deployment model are you using for this solution?
On-premises
Disclosure: My company has a business relationship with this vendor other than being a customer: Reseller
Infrastructure Manager at Quaracrm
A great solution for blocking any malicious activity with robust features
Pros and Cons
- "All the features are beneficial."
- "They should provide us with good visibility for everything."
What is our primary use case?
We use it to monitor everything related to the activity and to block any malicious activity. We are new in the security field in our company.
What is most valuable?
All the features are beneficial.
What needs improvement?
They should provide us with good visibility for everything.
For how long have I used the solution?
We have been using this solution for two years, and it is deployed on cloud. We are also using the latest version.
What do I think about the stability of the solution?
The stability is amazing, and we don't have any issues.
What do I think about the scalability of the solution?
It is scalable. We have 700 users, and we plan to increase the usage. We only need about three technical staff for deployment and maintenance, a senior systems engineer and two infrastructure managers.
How are customer service and support?
We've used technical support, and I rate them a ten out of ten.
How would you rate customer service and support?
Positive
How was the initial setup?
The setup was straightforward, and it took one month to enable the policy and use cases. We completed it in-house.
What's my experience with pricing, setup cost, and licensing?
It has an annual license, and it is not that expensive.
Which other solutions did I evaluate?
We evaluated Trend Micro before moving forward with CrowdStrike Falcon.
What other advice do I have?
I rate this solution a ten out of ten. Regarding advice, it is important to learn about CrowdStrike Falcon's capabilities and features. It would be easier to use if they gave that understanding.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Director of Security at a insurance company with 51-200 employees
We are now able to find the root cause analysis on any threat
Pros and Cons
- "We are now able to find the root cause analysis on any threat. We can figure out where the issue came in versus just dealing with where it is at the moment."
- "As the company has grown, the technical support has felt less personal."
What is our primary use case?
The primary use case is detection and forensics.
The product is cloud-based, so we use the latest build which is available.
How has it helped my organization?
We are now able to find the root cause analysis on any threat. We can figure out where the issue came in versus just dealing with where it is at the moment.
What is most valuable?
The most valuable feature is its forensics capability.
What needs improvement?
It probably needs more integration with firewall vendors.
It needs integration with other technologies. It doesn't play well with anything else. It is more of a standalone solution. Therefore, integration with other technologies would be great.
For how long have I used the solution?
Three to five years.
What do I think about the stability of the solution?
It is extremely stable. It has been around for many years. We have been a customer for almost five years.
What do I think about the scalability of the solution?
It has met every scale need that we have come across.
How are customer service and technical support?
The technical support is excellent. Though, as the company has grown, the technical support has felt less personal.
Which solution did I use previously and why did I switch?
Our previous detection software, Webroot, was letting too much stuff through.
How was the initial setup?
The initial setup is very straightforward. It just required an agent being installed. After that, it was self-managing.
What about the implementation team?
We did the deployment directly with the vendor.
What was our ROI?
The solution has helped to increase staff productivity by probably 25 percent.
What's my experience with pricing, setup cost, and licensing?
We are at about $60,000 per year.
Which other solutions did I evaluate?
We also looked at Cylance and SentinelOne. We went with CrowdStrike based on our own experimentation with it. We threw our own vulnerabilities at it, and it performed the best.
What other advice do I have?
It does everything that it claims, making our life significantly easier. Definitely consider CrowdStrike. It will probably save you from a lot of threats that other products wouldn't catch.
Our security program is relatively immature, but this product has definitely been one of the keystones of our program.
Disclosure: I am a real user, and this review is based on my own experience and opinions.
Buyer's Guide
Download our free CrowdStrike Falcon Report and get advice and tips from experienced pros
sharing their opinions.
Updated: January 2025
Product Categories
Endpoint Detection and Response (EDR) Security Information and Event Management (SIEM) Endpoint Protection Platform (EPP) Identity Management (IM) Threat Intelligence Platforms Active Directory Management Extended Detection and Response (XDR) Attack Surface Management (ASM) Ransomware Protection Identity Threat Detection and Response (ITDR) AI-Powered Cybersecurity PlatformsPopular Comparisons
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Buyer's Guide
Download our free CrowdStrike Falcon Report and get advice and tips from experienced pros
sharing their opinions.
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