CYPHER Learning Reviews and Pricing

Sheylla Oré

Teacher at San Antonio De Padua Catholic

Dec 13, 2022

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Enables us to track students on a competency basis through a mastery grid and understand student progress

Pros and Cons

"We also use the platform for automation and adaptive learning purposes. The ability to set trigger rules that show or hide specific class sections or assignments is as optimal as possible. Because it is intuitive, it is easy to create content for students in a personalized way. And it is very intuitive for the students."

"The system should help us more in the area of evaluation. I don't think CYPHER Learning has exploited this topic enough. I can upload rubrics for evaluation, but there are no additional information sources or other instruments for student evaluation."

What is our primary use case?

It is the virtual platform of the school and my virtual classroom. I post the tasks and the lessons for the class through Zoom.

How has it helped my organization?

CYPHER Learning has helped us a lot with the situation where, because of health issues, students cannot attend school. Because we have this platform, students have the day-to-day lesson program available to them everywhere. If they are sick they can connect to the class from home via Zoom. They can access everything the teacher works on via the platform. It is no longer like it used to be that when a student missed school they had to copy all the content they had missed in class.

In terms of administrative work, it has reduced the time spent on that by quite a lot. For example, it used to take us time to call names and see who was present at the beginning of a class. Now, we can do it more directly through CYPHER Learning. It has a more agile way of checking attendance. As a platform in general, it has helped us to simplify our procedures.

It has definitely also helped in reducing the costs of physical materials because we don't print as many copies anymore. We exploit the platform quite a lot in this sense. If a textbook costs 150 soles, multiplied by four books for different subjects, that cost parents 600 soles. You can imagine the amount that parents save when CYPHER Learning is used instead of books.

What is most valuable?

Some of the most valuable features are the

real-time online assignments that don't limit you to working from one place only
comment forums
assignments.

Teachers upload jobs to the platform and students upload all their answers to the platform and CYPHER Learning makes it easy for us to view them immediately.

We also use the platform for automation and adaptive learning purposes. The ability to set trigger rules that show or hide specific class sections or assignments is as optimal as possible. Because it is intuitive, it is easy to create content for students in a personalized way. And it is very intuitive for the students. They only need to enter the platform and they see their particular courses on the home screen.

And the competency-based learning is very visual and easy to use. The labeling is quite simple. It is very important because, beyond the content, we focus on the teaching of skills and these are embedded in the competencies. It is important that we have this tool to do evaluations as it helps us better know what the real status of a student is. The ability to track student progress on a competency basis through a mastery grid is very important for the school because we can see what the student's progress is, the time it takes, and the time he spends on the platform.

Also, with the direct message tray, students can notify you of things, and it's very simple. That feature is excellent because it helps a lot with communication among teachers, parents, and students. As a teacher, I can also leave a comment on an assignment to give feedback.

The types of activities the system has, help engage students and develop their independence and higher-order thinking skills. For example, the forums are used a lot because they help students with the ability to form arguments and express their own opinions. Thanks to CYPHER Learning, we can provide diverse activities. It has made the students perform better because they are no longer always doing the same routine tasks.

And the solution’s gamified learning environment is quite interesting because it is a much more personalized way to communicate with the student. There are teachers who have obtained more knowledge through the use of CYPHER Learning than the rest of us and they can help us with this. Many times, these teachers find different aspects and activities and, as they use them, they share the process with their colleagues.

Because it's the space where we upload materials, colleagues can share their knowledge with you. For example, I really like the library that the system has. It allows me to pull activities that are archived or a card that I can adapt as I want and then send it to a student who is having problems and needs guidance. This can help that student get to the same level as the rest of the class.

What needs improvement?

The system should help us more in the area of evaluation. I don't think CYPHER Learning has exploited this topic enough. I can upload rubrics for evaluation, but there are no additional information sources or other instruments for student evaluation.

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For how long have I used the solution?

We have been using CYPHER LEARNING since the pandemic began, so approximately three and a half years.

What do I think about the stability of the solution?

In all the time we have used the platform, we have only had one network outage message. They told us that the system was going to be updated and that we wouldn't be able to use it during that period of time. It was only half a day and after that, we had no more problems.

What do I think about the scalability of the solution?

It is a platform that is constantly updated and constantly growing.

We have almost 140 teachers, and we also have users who are students, directors, families, and our technical team.

We are counting on continuing to use the platform, and part of our plans for the future is to increase the usage of it.

How are customer service and support?

The one time I had a problem with syncing CYPHER Learning with a Zoom meeting, I contacted their support team and they dealt with it as if it were an urgent matter. They responded and solved my issue quite quickly.

Which solution did I use previously and why did I switch?

I used Google Classroom but it's not close to CYPHER Learning. The latter definitely offers many more possibilities. Google Classroom has improved a lot but, by then, we had acquired CYPHER Learning, so we haven't used Google Classroom anymore.

How was the initial setup?

Our systems team gave us training and tutorials. It was a period of about four weeks from the time CYPHER Learning arrived at the school until we started using it.

What was our ROI?

The peace of mind and satisfaction that I have from having a space where students and their families can find everything are invaluable.

We have young students who sometimes don't entirely copy what they see in class. Now, parents can enter the system to find out what topics their children have seen and be more aware of what is happening with their children.

What other advice do I have?

I would recommend CYPHER Learning. It's so intuitive that anyone can handle it. You don't need much training. In our school, we use it from the initial grades with young children. For parents and students, the platform is very intuitive.

I give it a nine out of 10. There are some additional features that I would like it to have, but it is a platform that meets the standards. We are very satisfied with our work in CYPHER Learning. It has streamlined our work with students.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.

Maria Isabel Salazar Delgado

Teacher at San Antonio De Padua Catholic

Dec 6, 2022

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Helps me better organize classroom sessions and enables parents to participate in a child's progress

Pros and Cons

"What CYPHER Learning has taught me is that parents are also part of the process of student progress. Thanks to the platform, they can participate. They are not outsiders and have become participants. They are aware of what their children are doing."

"I would also like to see them improve accessibility for younger kids. Perhaps they could enable us to customize folders in a more playful way."

What is our primary use case?

I use CYPHER Learning to post classes and daily sections, organize my work sessions, and post work and weekly programs. We use it to help better organize our work.

How has it helped my organization?

Before CYPHER Learning, we used another platform that was not as complete. We understood that CYPHER Learning is one of the best options and it has helped us so much. We can better organize sessions and use the tools to upload videos, songs, links, and interactive games. It has made it easier for us to upload the information in a coordinated, organized way, and work with students' families, which I find to be a very good aspect.

It strengthens our institution's relationship with students and parents. It seems to me that children learn through play and didactic activities. Linking to games, which is a facility that the platform gives me, is great. By uploading links I can quickly provide students with interesting content, which helps reinforce what they are learning. When we were in the middle of the pandemic, many students got sick and this forced us to close classrooms and work in quarantine. CYPHER Learning made it easier for us to do classes through Zoom at home. I can also send personalized information to a student. If, for example, I want to give something directly to a student who needs more reinforcement, I can send notes or images that are personalized for them.

It allows me to work on personalized content. If I want to work with a child on the correct use of words, for example, I can send them extra content to explain things to them. It makes it easy to focus on what I want to work on with each child. I have saved time when I have had to send personalized messages to children who have not done a project or who are in the process of doing a project that they have to present.

The messaging functionality helps me send reinforcement messages to parents. The messages are very useful. If we had not had the platform during the pandemic, it would have been very difficult to communicate with parents regarding what we wanted to emphasize for the students. It would not have been as easy to organize our classes and we would have had to invest three times as much time to carry out our work.

CYPHER Learning provides an evaluation indicator through which we can see what a student's progress is like. Those who enter the platform are able to reinforce what they do in the classroom. My students are four-year-olds, so they depend a lot on their families' involvement. Through the system, we can see the progress of the family and how the family is supporting the progress of their child. If the child achieves all their skills, it is because the family is involved and working positively with the child.

The platform makes it easy for me to visualize this process. It also gives parents organized information where they can see what their children are learning. They are no longer oblivious to what their children are doing and are more aware of how they can support their children. CYPHER Learning has helped integrate us with the families and facilitate the work of the teacher.

Our entire institution uses CYPHER Learning for the same purpose, so that we can present classes in an organized way, as a team, and so that parents know what is being worked on. The ease of communication makes our work easier and helps us to create more ties with the parents.

During the pandemic, it also helped me by making grading easier. If I needed evidence of something that happened in class, I could go to CYPHER Learning to see what happened.

The platform has also reduced administrative work because I can quickly upload all the lesson plans to the system. Before CYPHER Learning, we had to use a physical portfolio that was full of material. Now everything is in the cloud. It's a seven on a scale of one to 10, where one means "didn't save on administrative work" and 10 means "saved a lot on administrative work." I also no longer need notebooks or sheets. Now, everything is in the system.

What is most valuable?

There are a number of valuable features, such as the fact that you can organize a class session well and upload videos or songs, enabling parents to have access to the platform.

It's great that parents can see the work we are doing in the classroom and how the students are performing, from home. Also, if a student misses class due to illness, parents can enter the platform and see what the rest of the class is studying. This way, it is almost as if the student did not miss that day of school.

Because I am a teacher of young children, being able to educate them safely requires teamwork between teachers and parents. I have sent recommendations to parents through the platform regarding reinforcement on topics seen in class. I also like that students and their parents can see a student's progress, what is being worked on and how it is being worked on.

In addition, it allows me to see which students are actually in class and the ones that are not entering. During the pandemic, it was also great the way the platform gave my students the ability to upload videos and images of their work in response to the activities that I gave them.

I was also able to give feedback thanks to this tool. These features were very important for us at that time.

What needs improvement?

I had families that told me they could not enter the platform. We looked for a solution to that with the technical support team at school. And while we have used CYPHER Learning to keep everyone informed about a child's progress, I have not seen a tool that enables united communication yet: communication between all students, directive communications, and general communications. The platform could be improved in these ways.

I would also like to see them improve accessibility for younger kids. Perhaps they could enable us to customize folders in a more playful way.

For how long have I used the solution?

I have been using CYPHER Learning for three and a half to four years.

What do I think about the stability of the solution?

On some occasions during the pandemic, CYPHER Learning was undergoing maintenance and it was not possible to access it, but that happened very few times; once or twice.

In general, I have had no problems with it.

What do I think about the scalability of the solution?

It is a platform that is constantly growing and updating and one that will be used in the future for sure because it provides communication opportunities. Our entire school—pre-school, primary, and secondary levels—is using it.

There are about 1,200 users including students, teachers, the system administration team, directors, and coordinators who enter CYPHER Learning to supervise classes. Over time, it will be exploited more at the university level as well.

It seems to me that we will continue using the platform. It is a tool that helps us daily in the organization of classes and in communication with parents. Everything about it is positive. It enables us to use unique tools and gives us access to student progress. I think it's here to stay.

Which solution did I use previously and why did I switch?

We used SieWeb. CYPHER Learning is better organized and more comprehensive. There is more variety to work with and these are the things that made our institution switch to it.

How was the initial setup?

We received training and workshops because, at first, we did not understand CYPHER Learning very well. We had to adapt due to necessity. With practice, we improved.

The teachers who learned faster helped and advised others. There was a lot of mutual help. But at first, it was difficult. It was a process of a few weeks in length.

Our school's system administrators, a team of four or five people, were the ones who received training first and they were the ones who trained us. They also sent out tutorial videos to help us.

What was our ROI?

It has helped me to manage my time better and to organize myself better. Now, all the necessary procedures are done in a more effective way.

What other advice do I have?

Focusing on communication with students' families, sending them messages, suggestions, and recommendations so that they can understand how to organize themselves better, is very important. Through this tool, we have been able to communicate with parents better.

What CYPHER Learning has taught me is that parents are also part of the process of student progress. Thanks to the platform, they can participate. They are not outsiders and have become participants. They are aware of what their children are doing.

Overall, it is worthwhile. It allows you to use various resources to organize your classes and to organize yourself as a teacher as well.

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Nelly Vázquez
Elementary School Teacher at San Antonio De Padua Catholic
Real User
Nov 24, 2022
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Enables playful and attractive ways for students to access information, and helps us give students personal attention
Pros and Cons
"I am able to monitor the classes: who has entered, who has not entered yet, and who has viewed the classes. If we are working on an assignment it allows me to upload an assessment rubric where they can see and learn about their progress."
"It modernizes education, develops everyone's skills, helps us tune in with students, and humanizes us as teachers in our educational work."
"I would also like CYPHER Learning to constantly give training days for all the institutions that work with them. We recently had face-to-face training, but this could be done more frequently."
"Something that bothers me is that CYPHER Learning does not allow me to upload high-resolution videos."
What is our primary use case?

I work with two levels of regular, basic education for children between the ages of three and five years. I also work in regular, basic education for primary students who are six to eight years old.

How has it helped my organization?

The system enables a playful, interesting, and attractive way for students to access information. Before the pandemic, the information they were presented with was seen as something rigid or routine. With CYPHER Learning, they have the possibility of being managers of their own learning. Thanks to CYPHER Learning, they have a new tool for adapting and getting ahead.

Before CYPHER Learning, the classes were a bit routine and common; even repetitive. Now, they are much more attractive. The system dusts off many things for you and reminds you that you have the capacity to do much more, to innovate from the base you already have, and this is very enriching for everyone. We all win.

Looking at the sections across the different rubrics that CYPHER Learning has allows students to have an overview. I find the way that CYPHER Learning presents all the information interesting, attractive, and easy to access. We have heterogeneous classrooms, and children have different attitudes, talents, intelligence, and emotions. Through CYPHER Learning, a teacher gets a much clearer vision.

The system helps create a sense of accompaniment, since students no longer feel alone. I listen to them as a teacher and, through CYPHER Learning, I can provide them with recommendations and make them feel safer as a student. These recommendations humanize us in their eyes.

With the five-year-old students in particular, we work a lot on the subjects of autonomy and self-help. CYPHER Learning has tools that allow them to work on that autonomy little by little. That way, when they reach primary school, they make great progress in terms of their autonomy and their development in individual and team-oriented work.

As a teacher, you have past experience, but CYPHER Learning provides you with more resources for educational work. If I want to refine the resources, it saves me a lot of time because I don't need to look for different tools to be able to share a video or upload other content. It's all together. If before working with CYPHER Learning, that kind of work took me a couple of days, now I'm talking about hours.

The work I do is not so administrative, it is more pedagogical because I am a teacher. But the platform has saved me time. In my pedagogical work, I have saved 90 percent because I have everything within reach.

Of course, the system is all virtual; there is nothing printed out and not even any USBs are needed. Everything is within the platform.

What is most valuable?

For me, it is a great advantage to work with CYPHER Learning. It allows me to have access to students in a playful and practical way.

The content that I upload is sent in advance so students are already familiar with my class and what I am going to work on. I indicate to students what the next topic will be, and this makes it much more effective in class. In CYPHER Learning, they can see exactly what the content will be in the following week. Of course, I do not tell them about all the content in order to create anticipation for the next class.

I am able to monitor the classes: who has entered, who has not entered yet, and who has viewed the classes.

If we are working on an assignment it allows me to upload an assessment rubric where they can see and learn about their progress.

There is also a section where they can communicate with me. They can send me messages and I can schedule consultations with them.

The platform's calendar allows me to synchronize the sessions. Apart from the sessions, I can include extra-curricular work. For example, I have an "open classroom" with students and I am able to carry out this project through the system. In that context, we could also see, using CYPHER Learning, which sections of the project we were in and learn more about it. The best thing is that not only the students who participated in the "open classroom" could access it, but also the rest of the students.

In terms of adaptive learning, through the different headings of CYPHER Learning, such as tasks and the sessions that are going to be developed, we work on the issue of inclusion, since it is open. The rhythm, style, and learning levels of the students are respected and they can access and process the information at their own pace, their own level, and according to their own interests.

Another advantage is that you have the tools to include a canvas, videos, words, and other striking and gamified elements.

As teachers, we have the option and the freedom to add content, and to work in a personalized way with the kids who need more attention. I can also make curricular adaptations to the needs of the group I'm teaching. I also really appreciate that this information is saved in CYPHER Learning. It's almost like a historical record that you can count on and access again.

All of these features are very valuable to me.

What needs improvement?

Something that bothers me is that CYPHER Learning does not allow me to upload high-resolution videos.

I would also like CYPHER Learning to constantly give training days for all the institutions that work with them. We recently had face-to-face training, but this could be done more frequently.

For how long have I used the solution?

I have been using CYPHER Learning since 2020.

What do I think about the stability of the solution?

There have been problems during the year, but they have been sporadic and they did not take long to resolve.

What do I think about the scalability of the solution?

In our school, everyone uses it. Between administrative staff and teachers, we have about 300 people using it.

How are customer service and support?

Last year, they met with us virtually. This year, they met with us face-to-face. I think there could be more continuous guidance on their part.

Which solution did I use previously and why did I switch?

We used SieWeb and we continue to use it, but for other purposes. CYPHER Learning is much more practical and educational. SieWeb is much simpler.

How was the initial setup?

I did not participate in the installation but I was one of the first to use it. When the pandemic started, only a few teachers began to work with CYPHER Learning. We investigated what it was about and, thanks to a CYPHER Learning consultant, it was implemented faster. The process took about a month.

In the beginning, we had training provided by the vendor. My experience with the person from Mexico who was part of the CYPHER Learning support team was good. I understood him pretty well. Then, those of us who had knowledge of the platform gave "mini-helping sessions" to the rest of our colleagues. Our school's system administrators also created tutorials in CYPHER Learning.

What was our ROI?

It seems to me that investing in CYPHER Learning means you will save a lot of time. It modernizes education, develops everyone's skills, helps us tune in with students, and humanizes us as teachers in our educational work.

What other advice do I have?

Working with the children and being aware of their development, and working according to their skills, is a constant challenge. It commits us much more to our role as teachers and professionals. It also makes us better people. The work is done with full communication, as a team.

It makes things very comfortable because in CYPHER Learning you have the ability to communicate through a game, a post, a message, a poster, and other attractive ways. This helps communication to be fluid. In addition, parents have access to what we send. Depending on the area you work in, our institution has various requirements in terms of communication. If you are a tutor, communication must be continuous. If you are administrative, it varies. In my case, as a computer teacher, it is important. I think communication is essential.

The basis of helping students with their learning is focusing on their interests and approaching them in a pedagogical way to include everyone's interests. The CYP HER Learningplatform allows you to upload what you want to offer. It gives you the freedom to do the best you can and in the most creative way. It gives you all the tools. It also gives you the option to continue exploring and discovering much more.

Sometimes we exclude younger students from the use of CYPHER Learning because we think the tools are not suitable for them, but these tools have a lot to offer.

I have had a very interesting experience with a student who, for health reasons, cannot come to class. Through CYPHER Learning, she receives all the class material that her classmates receive. It is a complete package. And the system allows me to access the family and the student and benefits the child and our institution.

I would like to continue using CYPHER Learning and I would like to see many more options and updates with new features. I would recommend CYPHER Learning at any time. My advice to others is to continuously explore the tool. Familiarize yourself with the platform so that you get used to it and it enriches your educational work.

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Liseth Espinoza
Docente de 1er grado at San Antonio De Padua Catholic
Real User
Nov 24, 2022
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Students can review the classes before attending them and parents can access the resources
Pros and Cons
"With class folders in place, it is possible to follow up on the children. I know when students have seen the material that has been uploaded to the platform and, thus, understand if they are following the classes."
"It has helped teachers, students, and parents with better organization to follow the progress of the children and their achievement of skills."
"There could be improvements in the dynamic and accessibility tools for the youngest students. For example, I create or attach links from other pages, and I use activities and games, such as roulettes, that encourage student participation."
What is our primary use case?

I use the platform to upload classes, provide a space for students so that they can also upload their projects, to comment on the work they deliver, and to give feedback while they progress in their assignments.

I am a first-grade teacher and there are certain parts of the solution that I still cannot use because of the young age of the students. My use is more basic.

How has it helped my organization?

Thanks to the folders that we upload to CYPHER Learning, the children can review the classes before coming to them and parents have the opportunity to access the resources being provided.

With tools for students to upload their work, and for teachers to calculate their achievement of skills, teachers can provide feedback to the parents so that they understand in which subjects their children need reinforcement. The platform also enables parents to witness their child's development in class. It gives us better communication with parents. More than anything, it has helped me save on communication.

The system also helps save administrative time because I can provide information directly to the parents, getting them more involved in the content that's being sent to students. Before CYPHER Learning, I had to explain things to each parent who had any questions. Now I can upload the data to the platform and it reaches all the parents in an equivalent way. That has helped reduce administrative work by 25 percent.

What is most valuable?

My favorite tools include

those that enable students to send in files or assignments

the comments section

the organization of folders for uploading classes

the option of attaching files and links, especially when uploading a lot of content information. CYPHER Learning allows you to upload heavy documents.

We are working on establishing an order of topics on the platform to help us manage an adequate path for students to achieve skills. With class folders in place, it is possible to follow up on the children. I know when students have seen the material that has been uploaded to the platform and, thus, understand if they are following the classes. It is important that students have an order to follow and something that creates a habit of reviewing the material that they receive through the platform.

More than anything, it has helped students with the organization part. The folders have links, activities, or videos that help the learning process. That's the way we can reinforce first graders through CYPHER Learning, by linking to outside resources or features.

Tracking student progress on a competency basis is very important as it helps us to do reinforcement and follow-up. It helps us know that the children are progressing according to our objectives, and we can follow up, with the help of the parents, and provide feedback.

What needs improvement?

There could be improvements in the dynamic and accessibility tools for the youngest students. For example, I create or attach links from other pages, and I use activities and games, such as roulettes, that encourage student participation.

For how long have I used the solution?

I started using CYPHER LEARNING three years ago.

What do I think about the stability of the solution?

When the classes were only virtual, there were network drops. This year we have seen fewer issues as we returned to face-to-face classes. These were not continuous problems but, if they happened, we had to inform the parents that the platform was not working.

There were also bugs. For example, when we attached links, for some reason it was not possible to access them.

What do I think about the scalability of the solution?

We have three levels: initial, primary, and secondary and among them, we have 100 users. It is used by teachers, students, advisors, and system administrators.

How are customer service and support?

The technical support is okay. When the network has gone down, it has been possible to resolve things without much inconvenience.

Which solution did I use previously and why did I switch?

This is our first virtual environment.

How was the initial setup?

Our three system administrators did all the implementation work. They simply installed CYPHER Learning for us, uploaded all the necessary data, and gave us training.

What was our ROI?

I believe the return on investment is imminent. It has helped teachers, students, and parents with better organization to follow the progress of the children and their achievement of skills.

Which other solutions did I evaluate?

Perhaps there was an evaluation, but it was not up to us teachers. But by choosing CYPHER Learning, they understood that it was perfect for what we needed.

What other advice do I have?

In first grade, we do work according to competencies, but we do not use CYPHER Learning as a means of tracking achievement of those standards. Still, in general, it is a tool that helps students a lot in demonstrating the skills they have and helps educators understand a student's level of understanding.

There is no gamification because we are talking about first graders. There isn't any functionality that helps in the dynamic or playful sense. Any additional material I include comes from other pages. Being able to attach content saves time, but that content itself is not from the platform.

Although the system has communication tools, in the case of my first-grade students, it is not easy to communicate using them because they are still learning to write. As a means of communication, it is more to send the work to parents. The parents then download the content and hand it to the students. Slowly, the students are also learning to use the platform more independently.

The biggest lesson I have learned from using the solution is that there is a better way to give feedback to students. Also, even first-grade students can become independent within a totally new platform for everyone. I now understand that younger students can undertake an unknown platform in an optimal way.

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María Reyna Rojas
Staff at San Antonio De Padua Catholic
Real User
Nov 7, 2022
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Favors individual work as well as teamwork, helping students know how to write but also how to communicate
Pros and Cons
"I have many students in my charge and thanks to the automation provided by CYPHER Learning, it is possible to apply any class to any classroom and, in that way, replicate the same content for all classrooms."
"The fact that we are all satisfied with the work means that the investment was worth it."
"There is room for improvement in the way competencies for each area are designated. I would like the exact activities to be specified somewhere to clarify for the students what they need to complete each activity."
How has it helped my organization?

Before CYPHER Learning, our school was very traditional and did not use any type of online documentation. The pandemic made us look for new ways of doing things and that's when CYPHER Learning arrived. At first, it seemed very difficult to understand because we were not used to a student being able to archive their work and manage their learning in such an independent way. But this new modality of having the information online and using the CYPHER Learning application on a cell phone to see your work progress is something that has helped our institution.

It seems to me that CYPHER Learning is very didactic. You can count on forums and teamwork. It greatly favors individual work as well as teamwork. It is very important that students know how to write, but also that they know how to communicate. CYPHER Learning also facilitates socializing through the platform.

The solution has also helped save time, about 40 percent, on intervention strategies for students. For example, I have students who may take time to deliver assignments because they find them more complex. CYPHER Learning enables me to ask a student to do everything in a more creative way, such as by uploading a video or a canvas. In that way, life is made easier for them. Progress is faster thanks to NEO. Students can access a folder designed especially for them, according to their specific needs. NEO allows me to focus on exactly what they need and helps me close the learning gap.

And in terms of administrative work, it helps me do everything faster. Before, I had to see the grades separately. Now I can see them through CYPHER Learning and it helps a lot to consolidate the grades faster.

We also save money on modules and books, and students have the information wherever they are.

CYPHER Learning has taught me how to be organized. It used to be complicated for me to review and correct papers, but CYPHER Learning streamlines the process and provides the option of giving quick feedback, from both students and teachers.

What is most valuable?

In CYPHER Learning, all learning sessions are uploaded so that students can preview them before class, and students can upload their activities in class. We also use the synchronization with Zoom.

The fact that you can organize all the information so that you have an order regarding the topics that the students review, and the way in which CYPHER Learning archives all the work done by the students, seems very useful to me.

I have many students in my charge and thanks to the automation provided by CYPHER Learning, it is possible to apply any class to any classroom and, in that way, replicate the same content for all classrooms.

Each student has different needs. In the comments section, they can express their needs and I, as a teacher, can provide them with some additional detail about what to do in the activity. It is a mini-chat where teachers communicate with students. I can talk privately with the student about those sections of the class where they need reinforcement.

It is very easy for educators to communicate with students using CYPHER Learning. The comments section in the projects makes our lives a lot easier. I can make observations on how to improve their work and if the student has any questions they reply immediately. In this way, there is constant feedback. The student feels fully cared for. Before CYPHER Learning, they had to wait until the next class to see the teacher and communicate with him. It is very important to be able to communicate. That gap that existed before between teachers and students is reduced when the student feels they will get a quick and effective response from the teacher. They feel looked after.

Also, the student has a bar that shows his progress. CYPHER Learning organizes all the evaluations and summarizes things. In addition to that, because we are between virtual and face-to-face classes nowadays, the content uploaded in CYPHER Learning is an advanced type of "information spoiler" about what they are going to do each semester. And the exercises they do give us feedback regarding the level of each student.

What needs improvement?

There is room for improvement in the way competencies for each area are designated. I would like the exact activities to be specified somewhere to clarify for the students what they need to complete each activity.

For how long have I used the solution?

We started using CYPHER Learning in 2020, when the pandemic started.

What do I think about the stability of the solution?

I have never had connection problems. The platform is very stable and has always worked well.

What do I think about the scalability of the solution?

I feel that CYPHER Learning has everything I need, in terms of infrastructure and communication with students. CYPHER LEARNING is always innovating. Recently, they showed us new tools. They care about meeting needs as time goes by.

We have about 1,500 users, including students, teachers, and supervisors. We are using it to its maximum, so there is no way to increase our usage of it.

How are customer service and support?

I haven't had any issues so I haven't had any experience with their technical support.

Which solution did I use previously and why did I switch?

The other solution we have is SieWeb but it is just for uploading notes so it's not comparable to CYPHER Learning.

How was the initial setup?

It was complex at the beginning. It was the first time we interacted with a platform of this type. However, it is intuitive and, by exploring, you understand its functionalities.

We had three training sessions, each lasting approximately two weeks, and then teachers began to use it independently. But it really depends on how much the teacher tries to manage and experiment with it. Our older teachers had difficulties.

At first, a small number of teachers were trained, and then general training was given. In each area there was an advisor. And one teacher, who predominated in the platform, advised the rest of the team and shared what they knew about it.

What about the implementation team?

In the general training, there was a CYPHER Learning implementer, but we didn't really need a lot of help because we were able to help each other and answer questions.

My experience with the implementer was quite good. He was very didactic, he tried to answer questions very calmly and make himself understood, and he was very patient.

What was our ROI?

Our ROI is that the students and teachers feel comfortable with the solution. The fact that we are all satisfied with the work means that the investment was worth it.

What other advice do I have?

Look into whether it is useful for your school. CYPHER Learning has fast statistical data and many resources.

The tools for tagging classes and assignments with competencies don't really help me in the subject that I teach. Where it does help is in all the options that the student has to write, such as forums and exercises. Perhaps during the pandemic it was more necessary but now it is used less frequently.

The innovation and deployment of CYPHER Learning was very useful. In our school there are always surveys, and CYPHER Learning is something that everyone sees as necessary.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Milagros Cruz Salvador
Educational Quality Coordinator at IEP SAN ANTONIO DE PADUA
Real User
Nov 7, 2022
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Adaptive learning allows us to make decisions regarding student progress, including achievements and skills
Pros and Cons
"This platform not only allows you to transmit the content in an agile and interactive way, but you can also interact with the students and keep them up to date. It is a platform that provides communication with the student, not only academically but also personally."
"If you want a space that allows you to work on skills, formative evaluation, the interaction between teachers and students, and that gives you the ability to reinforce learning, CYPHER Learning is a very good tool."
"Perhaps there could be advances in artificial intelligence with more precise and immediate automated reports so that teachers have reports at hand. That would make things easier and would speed up processes."
What is our primary use case?

We used to have a traditional education system before the pandemic, but because of the pandemic, we had to reach students in a different way. That was when we engaged CYPHER Learning as a platform to help us continue our teaching and learning processes. Thanks to this platform, the students continued their education.

How has it helped my organization?

With CYPHER Learning's automation, students are aware of what they are going to do. They see the assignments and their achievements and they know their own grades. In other words, they regulate their learning pace by themselves.

For us as teachers, the adaptive learning has allowed us to make decisions regarding the progress of students, including their achievements and skills. This helps regulate the progress of the semester.

The solution’s competency-based learning helps us understand what percentage of the activities the student has exploited among those that the teacher has uploaded to the platform. This information allows us to understand a lot about the interaction that teachers have with students.

Lately, we are focusing on formative evaluation, which is an evaluation of the process through which the student acquires the skills and we receive feedback regarding the student’s situation. The ability to tag classes and assignments with competencies is very good because in our country we work under a system based on competencies and formative evaluation. The fact that teachers can attach competencies and qualification scales to the activities that they program in their rubrics, helps indicate development and reinforce our teaching style.

And thanks to the formative evaluation that CYPHER Learning has provided us with, students now know why they have been qualified in certain criteria. The data is in front of them.

Each teacher who designs a course takes into account the skills and recommendations that students have to meet. Each activity is designed based on the competencies record. The student must be aware of what he is going to learn, so this tool is very important.

It helps students develop their independence. Little by little, the teachers are learning that the students want autonomy and independence in each activity.
It is a sequence that all teachers manage. And the students already understand that the platform has the instructions they need and helps them regulate autonomy and time management.

The platform has given us a space to manage things in an organized manner with consistent dynamics. If it were not for CYPHER Learning, everyone would look for their own learning platform.

And when it comes to intervention strategies for students, it helps save time because tools such as direct messaging enable providing feedback to students who are having difficulties. Teachers can redirect the activity or their explanations and that helps facilitate the learning process. Not all students quickly understand the message. The way CYPHER Learning messages work facilitates interaction between the teacher and the student.

When it comes to administrative and bureaucratic work, a teacher makes his class and uploads it to CYPHER Learning. The advisor supervises the class and gives feedback on his behalf, which makes the process easier. We are still learning about CYPHER Learning's dynamic environment, but we have saved about 70 percent in time on administrative work.

Another advantage of CYPHER Learning, because it supports a good amount of data, is that we can avoid the use of physical textbooks. Before we implemented CYPHER Learning, school accessories cost parents 1,500 soles. Now, the cost is 500 or 800 soles because there is no need to buy books.

Other benefits include the fact that the communication with students is through a single platform. All students are aware of the importance of the use of CYPHER Learning for hybrid and face-to-face classes. And through the supervision and monitoring of teachers through the platform, the advisor in each area can investigate what the teacher's work is like.

It has definitely helped our school a lot. It is a very powerful LMS.

What is most valuable?

This platform not only allows you to transmit the content in an agile and interactive way, but you can also interact with the students and keep them up to date. It is a platform that provides communication with the student, not only academically but also personally.

It's very easy for educators to communicate with students. It's part of the school's "DNA." CYPHER Learning is our only platform for contact with students. We have another platform but it is more for announcements and institutional issues. CYPHER Learning is the meeting space between teachers and students. It’s the main provider of content, evaluations, structure, and design of classes.

The tool that we use the most is personalizing the content with the students and doing inverted learning. As a teacher, I upload my material to the platform with all the detailed activities, links, and feedback. I use it more than anything to plan my classes, and so that the students know the objective of the class and achieve it.

And the solution's automation for helping show or hide specific class sections or assignments is very good. It is a very transparent and intuitive platform with various tools to help students.

Also, the ability of teachers to track student progress on a competency basis through a mastery grid is very important. All teachers have to manage and take advantage of the information they receive from CYPHER Learning. The more automated CYPHER Learning is in terms of achievements, the more the information will be useful for the teacher when continuing to design classes, giving feedback to the students, and continuing with formative assessment.

It is also important that CYPHER Learning has a link with other platforms such as Zoom, AMCO, et cetera. The ability that it has to connect with other tools that help enrich the teaching and learning process is great. Many teachers use various gamified processes to teach their classes, such as video, a song, or a canvas.

What needs improvement?

Perhaps there could be advances in artificial intelligence with more precise and immediate automated reports so that teachers have reports at hand. That would make things easier and would speed up processes.

For how long have I used the solution?

We are a private school in Lima and we have been using CYPHER Learning since 2021.

What do I think about the stability of the solution?

The stability of this solution is excellent. It has enabled virtual, blended, hybrid, and face-to-face education, in an optimal way. In our almost three years of use, there have only been two or three network drops. That is not an alarming amount, and with CYPHER Learning we get immediate feedback and support.

What do I think about the scalability of the solution?

We do not know 100 percent of CYPHER Learning yet. We continue training teachers in its use and exploitation, but we see that CYPHER Learning is evolving even more to provide us with more tools. Our goal at the moment is that CYPHER Learning will meet a national standard and become an official system of evaluation, according to the Peruvian rating system. We have high expectations that CYPHER Learning will continue to respond to all our needs.

We are empowering teachers more and more in the use of the platform. Students receive all content through CYPHER Learning. Our goal is to reach the parents of the students more and involve them more in the platform. We have plans to increase the use of CYPHER Learning with the families of students. They still don't understand exactly what CYPHER Learning is.

And as a network of various Franciscan schools, we also want our other schools to be able to access this platform.

We have approximately 140 users: teachers, assistants, advisory teachers who are the monitors, and our deputy directors. It has allowed us to increase staff. Student and parent users add many more to that count.

How are customer service and support?

The technical support is quite agile. The school's systems team has constant communication with CYPHER Learning. In fact, at first, we didn't use their support that much, but CYPHER LEARNING has opened the channels of communication between the school and its technical support team and that has been very beneficial for us.

Their support is getting better and better. We are only now beginning to get to know the representatives.

Which solution did I use previously and why did I switch?

There is a Peruvian platform called SieWeb that we used to communicate with students, but it did not have the CYPHER Learning's agility to interact with students.

We learned about CYPHER Learning due to the pandemic. It is an LMS platform and SieWeb is not. It has completely different capabilities in terms of uploading content, design, interaction, training, work, et cetera.

How was the initial setup?

It did not take us long. We looked at other institutions that already had the platform and we quickly became familiar with it. The platform is very intuitive, and our objective is to learn and exploit it much more.

Setting up the design and the user interface took us a month. The pandemic began on March 12 and, two weeks later, we returned to classes. At the beginning of the pandemic, each one of us went for various virtual spaces, but it was quickly decided to implement CYPHER Learning. The part that took the longest was the uploading of data.

At first, we trained the teachers, students, and their families too. We created tutorials and guidelines for teachers on how to use the platform so that all the teachers could handle things in the same way.

What about the implementation team?

We hired a consultant who had experience with CYPHER Learning at another institution. The system engineers (tech team) helped in the development of tutorials and explained how to access the platform and use it. We had a good experience with the consultant. He arrived at the time we needed him most.

He presented us with different proposals on how to design our LMS environment and we adapted it to our objectives.

In terms of staff involved in addition to the consultant, there were the three systems engineers and a quality coordinator.

What was our ROI?

The return on investment is in CYPHER Learning's ability to adapt to different educational service modalities, save paper costs, enable student interaction with other virtual environments, monitor the work of teachers on the platform, and much more.

Which other solutions did I evaluate?

We thought about Google Classroom as, in the beginning, several teachers opted for that platform, but it seemed to us that CYPHER Learning would be a unifying space. It has the versatility to link to other tools. And its evaluation system, rubrics, feedback features, and instant messaging are things that CYPHER Learning handles really well.

What other advice do I have?

We have been using this platform for almost three years and we are exploring it a bit more every day. We still haven't mastered all of the tools it has to offer. Students usually say that use of the platform is very practical and functional.

We did a survey in the school and a large percentage of our teachers access CYPHER Learning daily, between two and three times, which means that the use of CYPHER Learning is very beneficial and helps us save a great deal of time. We have also evaluated it with families through surveys and the satisfaction is high.

CYPHER Learning has all the functionality to keep students at the same level, but it is the teacher's duty to make the most of those features. Logically, not all students are at the same level, but if the teacher uses 100 percent of CYPHER Learning's functionalities, students can achieve a very balanced learning pace.

If you want a space that allows you to work on skills, formative evaluation, the interaction between teachers and students, and that gives you the ability to reinforce learning, CYPHER Learning is a very good tool. It can be customized according to the needs of your organization.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Dale.Crosby
Director at CPD For Accountants
Real User
Oct 24, 2022
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Gives better results for our learners than live sessions we previously ran, and enables us to scale the business
Pros and Cons
"There are so many valuable features: The structure of the platform is fantastic and the learner experience is very good."
"The transition to a self-paced platform has been fantastic and has given us better results with our learners than the live sessions we were previously running, while allowing us to leverage and scale our business effectively and driving critical growth."
"Most of the room for improvement is around my course design, the video content, and the structure of my courses so that they're more engaging and interactive. Whether the platform can help me deliver those outcomes, I'm not sure, but that will probably be my core focus over the next 12 months."
What is our primary use case?

I run an e-learning business providing training to accounting firms, and I use it as a platform for managing the learner experience for all of the learning courses. They're all self-paced courses.

How has it helped my organization?

We've been doing training for about 15 years, and the transition to a self-paced platform has been fantastic. It's actually given us better results with our learners than the live sessions that we were previously running. It has also allowed us to leverage and scale our business effectively and has been critically important for the growth of our business.

What is most valuable?

There are so many valuable features: The

structure of the platform is fantastic

learner experience is very good

process for the assessment of tasks works very well and that is an important part of what we do, to make sure learners get good feedback and that they can act on that feedback.

feedback process is good as well. I get feedback from all my learners on how they're doing and they generally find the platform pretty easy to work through.

I use rules for a particular action when a particular task is completed. Gamification is a good example within that part of the platform. When learners reach a certain stage, or there's a certain outcome, they either get a certificate or a badge or the like. And when learners haven't accessed their course for a period of time, they get an automatic email asking them how things are going. Those are some basic actions or reactions around particular things that learners might do.

I am able to see who has not accessed the portal, using CYPHER Learning, and follow up with those people. This ability is very important and I have a person working full-time on it. It's our goal to make sure that learners complete their courses and we use the reporting and the platform to keep an eye on all of our learners. It doesn't lead directly to new registrations, but the learner experience is the most important thing for me. I'm keen to ensure that we give our learners all the support they can get to complete their courses.

Overall, for monitoring and checking student progress it's fantastic. It has everything that I need. I can print out reports showing me where learners are at, what their scores are, and how long it has been since they last accessed the platform. All that information is available.

What needs improvement?

The platform is fine. Most of the room for improvement is around my course design, the video content, and the structure of my courses so that they're more engaging and interactive. Whether the platform can help me deliver those outcomes, I'm not sure, but that will probably be my core focus over the next 12 months.

For how long have I used the solution?

I have been using CYPHER Learning for three or four years.

What do I think about the stability of the solution?

There has been no problem with the stability. I have never had any issues.

What do I think about the scalability of the solution?

The scalability is up to me. The intention of getting a platform like this was to scale up my business, and that's something I'm working on at the moment. I can keep doing that, it's highly leverageable.

I have 1,500 learners, of which 500 would be engaged over the course of a month. Sometimes people go off a course for a period of time and come back to it.

How are customer service and support?

The responsiveness of their help desk is absolutely fantastic. If I have a question, I'll usually get a response within five minutes. That's very important to me because I've probably got over 500 learners at any one time and there are always little things that need to be addressed. They respond very quickly.

And I'm continually improving our system with feedback from the people at CYPHER LEARNING.

How would you rate customer service and support?

Positive

Which solution did I use previously and why did I switch?

CYPHER Learning was my first experience with an online e-learning platform. I did spend six months starting to develop my own platform and then stopped very quickly when I realized that there were platforms available.

I can't tell you how I came across the solution, probably just through an online search. They were very easy to engage with and that's probably why I'm with them.

How was the initial setup?

The implementation was very easy. It was easy to convert some of my live content into self-paced online courses. The initial deployment was done within a month, to have it set up properly, make sure it was all working, and understand how the platform worked.

My implementation strategy involved making sure that the live content I had was transferable to a self-paced learning environment, and getting some learner feedback on how the course was operating.

Deployment of a new course, getting it set up on CYPHER Learning, takes about a day. There is very little maintenance. Once it's set up, there are only little fine-tuning things to do. I've got about 25 to 30 courses online now and I know how to set up new courses. Most of the effort is the background work, creating the content.

What about the implementation team?

I only used the CYPHER LEARNING people to help with the training. In the very early days, I even had the international CEO, Graham Glass, speak to me for an hour and give me some feedback. He went through it all with me. That was quite incredible actually.

What was our ROI?

The revenue that I generate is about 50 times the cost at the moment.

For each course, it has helped to significantly reduce administrative work, but now that we've been able to scale up, obviously, we spend more time on admin in general. But we don't spend so much time on the things that we were doing in the past to manage the learner experience. Our administrative time has gone into other things that add more value.

It has also absolutely saved us money on training facilities and travel, costs that used to be involved in training. It's all online now. We have learners throughout Australia, New Zealand, the US, Canada, and the UK. It's scalable and people can access content anywhere.

What's my experience with pricing, setup cost, and licensing?

The pricing is good. It's scalable, meaning you can start off at a cost level that is easy for a startup and then build on it from there. I've built up from nothing to a Platinum subscription. You can scale up as you need. It's pretty flexible and it works well.

If consultants or training are required, in the contract they have the ability to charge for a scope of work, but they've never charged me for anything that they've done. And they have spent significant time on some of my stuff.

Which other solutions did I evaluate?

I had a quick look around, but back then there weren't too many options available.

What other advice do I have?

Find out how other organizations are using it. Get as much feedback on best practices as you can. And that's not just for this platform, but for other e-learning platforms. Get feedback on how to get the most value from them. Training and understanding of e-learning platforms, and the psychology of e-learning, are particularly important so that the courses are set up correctly. Ask as many questions as you have. They're pretty responsive.

I'm just working at the moment on gamification and getting that up and running, so I can't give a lot of feedback about that, but that's developing. I'm also putting another key element of the platform into place, mastery, which is developing core competencies around course content. Similarly, I have been implementing competency-based learning over the last month or so. CYPHER Learning have given me a fair amount of detail, training, and follow-up on that. Again, I can't give a lot of feedback, but it all works fairly well.

We're also in the process of implementing two-factor authentication for security. That has been up and running over the last month and we are getting our learners through that process at the moment, so that data and information are secure. That is a key project that we're working on, apart from gamification and competencies.

I don't have any complaints about the platform. At this stage, it's meeting my needs. My challenge is more in making sure that I'm using it to its full capabilities. For that reason, I'm in pretty regular contact with the people at CYPHER Learning to review where I'm at and identify what I could be doing better. I'm focusing on continual improvement.

The biggest lesson I have learned from using the platform is the need to keep refining and developing. There are always things that you don't know. There are always features of a platform like this that you're not aware of. It's important to always be looking for ways to improve and asking whether the platform can deliver those outcomes. The platform has a pretty healthy pipeline, and they'll generally listen to any suggestions.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Gabor Kovacs
Manager, Learn Program at Graphisoft, SE
Real User
Oct 12, 2022
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Great for self-paced, online trainer-led, and online hybrid classes
Pros and Cons
"The in-depth reporting feature of CYPHER Learning enables us to better understand the training needs of our customers and monitor the performance of our training services."
"CYPHER Learning was the key enabler in transforming our traditional classroom-based training services to a fully digital online service providing more options to our customers and, at the same time, providing better insights to us."
"Due to the complexity of our business, we would welcome more options for access rights management."
What is our primary use case?

We use CYPHER Learning as the core of our online learning platform. We are using it not only to deliver training courses for our customers but also for our employees.

How has it helped my organization?

CYPHER Learning was the key enabler in transforming our traditional classroom-based training services to a fully digital online service providing more options to our customers and, at the same time, providing better insights to us.

With help of online training, we can directly access our customers worldwide and get instant feedback about our own performance as well.

MATRLIX LMS offers plenty of customization options, so we managed to brand it as our own storefront for training services. Via API connection, we managed to integrate it into our company business systems.

What is most valuable?

CYPHER Learning is capable of supporting the administration, delivery, and management of all kinds of training activities, including online self-paced, online trainer-led, online hybrid, and classroom trainer-led courses. We also use it to deliver certification exam tests and distribute e-books with great success.

The in-depth reporting feature of CYPHER Learning enables us to better understand the training needs of our customers and monitor the performance of our training services.

Gamification is a great tool for inspiring registered users to remain active and learn more.

What needs improvement?

We have a huge user base and a large number of courses in our catalog, so there is always room for improving catalog screen loading times.

Due to the complexity of our business, we would welcome more options for access rights management.

It could offer more configuration options for e-commerce and be more flexible in product portfolio presentations.

For how long have I used the solution?

We have been using CYPHER Learning as an online learning platform since 2020.

Which deployment model are you using for this solution?

Public Cloud

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
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reviewer1949493
Senior Program Manager at a printing company with 51-200 employees
Real User
Sep 6, 2022
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It keeps our students on track but I would like the user reporting and calendar system to be more accurate
Pros and Cons
"For as long as I have been working with MATRIX (for a few years now), they have the social aspect with groups. The thing that they did not have for years, until earlier this year, was a reply-all feature. I had been asking for that for years and they finally added it this year. That has been helpful because now our students are less frustrated."
"It brings students together in one place with teaching materials. Also, it has a social capability to it by way of forums and groups. That is definitely important for our programs. There has been a lot of engagement in our programs."
"We can see who has accessed the portal, but it is not very intuitive. There is an issue with MATRIX user reporting. It is not that useful a lot of the time because we see conflicting dates in the activity and login. I have tried to work with their engineers, and asked, "Well, what's the real deal here," and there is no clarity around it."
"We actually want to look at other systems or develop our own system because the cost point of MATRIX is so high. It doesn't feel like we get any value for it."
What is our primary use case?

We use it for three different programs of varying sizes. For example, one of our programs currently has 2,500 students. Another has about 1,200. So, we use it for varying programs that vary from anywhere from nine months to two years.

How has it helped my organization?

It brings students together in one place with teaching materials. Also, it has a social capability to it by way of forums and groups. That is definitely important for our programs. There has been a lot of engagement in our programs.

What is most valuable?

It is extremely important that dates and times are exact when we follow up with students, as it keeps our students on track.

For as long as I have been working with MATRIX (for a few years now), they have the social aspect with groups. The thing that they did not have for years, until earlier this year, was a reply-all feature. I had been asking for that for years and they finally added it this year. That has been helpful because now our students are less frustrated.

What needs improvement?

We can see who has accessed the portal, but it is not very intuitive. There is an issue with MATRIX user reporting. It is not that useful a lot of the time because we see conflicting dates in the activity and login. I have tried to work with their engineers, and asked, "Well, what's the real deal here," and there is no clarity around it. However, we can tell when people have last logged in.

The user reporting is a mess. It is unclear what I will get from this report. You need to keep tweaking and trying different options in the reports, then you don't know what you will get until you run the report. That is time-consuming and unclear to the user.

The calendar system could be greatly improved. I understand MATRIX is progressing in many ways by way of focusing on integrations with other apps and the whole API world. However, it would be nice if they could revisit their basics, e.g., the calendar system and user reporting, and get those basic things that people use every day to be accurate.

For how long have I used the solution?

I have been using it since December 2019, which has been pretty much two years now.

What do I think about the stability of the solution?

On the whole, it is pretty stable, but there have been issues that keep creeping up. I have been reporting them for years, getting temporary solutions. I don't know if they are running updates on their end, but the previous solution will then fall apart. I have to report it again and they have to fix it again. This all has to do with their basics, as far as reporting and calendars.

How are customer service and support?

The technical support is 50-50. You don't know what you are going to get. Sometimes they will resolve it or help you resolve it, then other times you get an answer from someone who says, "It is not capable of doing that." Then, the next day, you might get a response from another technician who says, "Oh, I am sorry. Our system actually does this quite often."

They are hands-off by way of saying, "Oh, we are unable to replicate this." This is even when I am showing them video and screenshot proof of what is happening. Quite often, they say, "Oh, we are not able to replicate this." Then, that is it. They don't really help beyond that.

I would rate the technical support as six out of 10.

How would you rate customer service and support?

Neutral

Which solution did I use previously and why did I switch?

We didn't previously use another solution.

How was the initial setup?

We do cycles with our programs, but I am involved in every setup.

The initial setup is straightforward in some ways. I have a background in LMS development so it is easy to set up and straightforward in that way. Some of it is not straightforward because some of the options are by way of setting up your site. They are not very clear about what they do. Or, some options are just thrown here and there in the settings. It seems not completely organized. It is like, "Well, where should we put this? Let's just put this here." Even though it doesn't quite make sense there, there isn't a lot of flexibility in terms of customizing things in MATRIX.

Deployment time varies per program. We try to allow a lot of space for QA testing and other things. It takes about a month to deploy, but that is not necessarily eight hours a day, five days a week. I am saying a month for internal user testing. Since our programs are very extensive with a lot of materials, it does take time to set them up.

What about the implementation team?

We just purchased this solution from the vendor, then it was built in-house.

There is a team for deployment and maintenance because we have so many students across a few programs. There are at least 10 people. That varies from people getting into the weeds of building the courses, working on the back-end, or just administering it.

What's my experience with pricing, setup cost, and licensing?

We extensively use it since we use it to deploy our biggest selling courses or programs. It is used year-round and daily by students, and by us as well. We actually want to look at other systems or develop our own system because the cost point of MATRIX is so high. It doesn't feel like we get any value for it.

Take your time and test it out. Forecast how many users you will have. Are they going to be able to keep up with the high cost per user? I would definitely tell them to really dive in and forecast growth. See if you can keep up with this budgetary-wise.

Which other solutions did I evaluate?

I really want to work with our VP of technology and see about developing our own system so we can move away from MATRIX and save on profit.

What other advice do I have?

I would rate this solution as seven out of 10.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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CYPHER LEARNINGWorks at a educational organization with 11-50 employees
Real User
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Sep 12, 2022
Thank you so very much for your review and feedback! We are sorry to hear you have had a frustrating time with your support issues.

At CYPHER LEARNING, we strive to work closely with our customers to resolve their concerns and will continue to be responsive to your needs. In the future, should you experience any further issues, do not hesitate to contact your ACE Representative directly, as they are always happy to assist in any way they can.

Kind regards,

CYPHER LEARNING team
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DG
David Guillermo Rivera Pinto
Teacher of Social Sciences and Religious CC at a educational organization with 11-50 employees
Real User
Aug 1, 2022
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Helped us facilitate critical thinking
Pros and Cons
"It has 100% helped me organize my time. It provides more time for interaction and feedback with my students, both in the classroom or personally. This is why I consider the solution as an achievement. It feels more collaborative in the sense that planning not only depends on me, but also on my students."
"It has helped me save a lot of time when working with students with special abilities; I have saved 75% of time with its easy presentation of material, and it has 100% helped me organize my time while providing more time for interaction and feedback with my students, both in the classroom and personally."
"The parents' training was not adequate. Parents say that it wasn't user-friendly for them."
What is our primary use case?

It is my work platform for every single use case at the school.

How has it helped my organization?

The task system in CYPHER Learning provides a tool that helps us improve as an institute. We can see the progress report of each student in a general way. By watching the progress of all students, we can receive transparent feedback.

It helped us facilitate critical thinking. This is important because it facilitates the individual commitment and autonomy of the student in their learning. For example, I upload different materials, both audiovisual or visual, then the student can order their own material according to their own learning rhythm. It is also able to create it in a way that is not boring.

CYPHER Learning has a high capacity to work with a range of learning styles and rhythms. It was friendly and didactic enough to be able to adapt to the COVID situation. I keep my jobs and projects uploaded through CYPHER Learning. I also do this for my face-to-face classes.

The solution has given the rest of the technical team more time for other functions within the educational center. There are only two people dedicated to CYPHER Learning. Administratively, this reduces the cost of expenses and personnel. It has been good for distributing personnel into other technical information management functions.

What is most valuable?

I can share the learning experience with a variety of people. I have had the opportunity to do it through a video call and a phone call as well as through audio, images or files that I can send. The diversity of educational styles is something fascinating.

We use CYPHER Learning for automation and adaptive learning purposes. It seems to me that the service it provides is a nine out of ten.

The solution’s competency-based learning is very good. Its planning and presentation are good. I would give it an eight or nine out of ten because it facilitates the personal organization of students.

In general, it is easy for educators to communicate with students using CYPHER Learning.

It adapts to the various study and learning abilities of my students.

What needs improvement?

CYPHER Learning's adaptive learning for helping provide students personalized content based on their goals and performance varies since they could provide the student with a pre-entry message or a type of login board menu so the student could access the specific information that they want. In this area, I would give it a seven out of ten.

The training of teachers should be simpler. There are some teachers who are not using these platforms to communicate. Instead, they are using it for uploading material since they are not very technological and the training wasn't easy for them.

While the solution’s gamified learning environment facilitates critical thinking and encourages self-learning, it could be improved by creating an online evaluation strategy for students when they work on a specific topic.

It has room for improvement in the areas of presentation and ease of use. I would like them to make the options clearer and more approachable for a student. They could create a training platform to give direction. I would also like a friendlier alert message regarding the activities that you have to develop.

The parents' training was not adequate. Parents say that it wasn't user-friendly for them. It is important to take this into account. Also, CYPHER Learning could do more advertising on its YouTube channel for free videos so parents feel more involved.

For how long have I used the solution?

I have been using it for two and a half years.

What do I think about the stability of the solution?

We have only had one difficulty, and that was in August of last year. The platform simply froze. They did not inform me what the problem was, but told me it was from CYPHER Learning's side, I do not know exactly what happened.

What do I think about the scalability of the solution?

In our school, we have a divided impression on the platform. A part of the staff prefers something simpler. They do not handle technology as the main means of teaching, while other staff see it as more feasible because it provides us a more personalized means of education. It favors administrative work, but some staff say that it increases their administrative work.

We have 1,500 students, 250 teachers, and five people on the technical team.

How are customer service and support?

CYPHER Learning's team has been a bit distant this year. Sometimes, the representatives of the institute in charge of CYPHER Learning give us faster answers. Whereas, consultations with CYPHER Learning usually take eight to 10 days.

I would give it a seven out of 10. I have not personally dealt with customer service, but I have heard of a lack of communication that happens at the institution level.

Which solution did I use previously and why did I switch?

We previously used Seeweb, which is a communications platform. It was very simple, but we saw slower learning and skill development with students.

CYPHER Learning is much better in terms of profitability by up to 90%. CYPHER Learning facilitates a group to have easy accessibility. It is also much friendlier.

How was the initial setup?

The implementation, presentation, management, and introduction to the tools were all simple. I have experience in the use of platforms, so it seemed simple.

Our deployment took a week.

Our implementation strategy was mostly creating feedback amongst the whole team. We manifested different topics, such as uploading tasks. Thus, we discovered faster group strategies to use the platform.

What about the implementation team?

There was a consultant from CYPHER Learning who trained three people in our institution to have continuous service in case any difficulties arose. My experience with him was very good. He was very nice and practical with his answers. Although, I would have liked him to send me more video tutorials or material to read.

We needed three people: a technician and two administrative people.

What was our ROI?

It has helped me save a lot of time when working with students with special abilities. I have saved 75% of time with its easy presentation of material.

It has 100% helped me organize my time. It provides more time for interaction and feedback with my students, both in the classroom or personally. This is why I consider the solution as an achievement. It feels more collaborative in the sense that planning not only depends on me, but also on my students.

It has helped us save from 90% to 100% of our costs. The most valuable thing that we have earned in the last three years is time, e.g., my personal time versus my work time. There is more harmony.

What other advice do I have?

Go into schools who are using it. Ask both adult and student users to get an idea of how feasible the product has been for them.

Understand that any investment made in CYPHER Learning will be successful.

This year, our usage of CYPHER Learning has been reduced by 60% since we returned to face-to-face education. Our usage projection going forward will depend on this year's evaluations and final exams.

Biggest lesson learnt: How organized time can be.

I would rate this solution as eight out of ten.

Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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