CYPHER Learning Reviews

We use it to provide online courses for distance learning students.

We have both teachers and admin staff who work with the platform. Teachers can see student submissions and our admin staff can manage our course content and eCommerce.

We can customize our ordering system so we can have the data that we need to communicate with our students, their families, and our staff. 

We can collect surveys, using the LMS platform, from our students on how their courses are going. 

The ordering process is automated. When students register for a course, their course is set up automatically. We can manually register them when needed, as needed.

CYPHER Learning has helped by providing a variety of activities to help students get engaged, developing their independence and higher-order thinking skills. The quizzes and tests help keep our students engaged in developing their skills. I would rate the importance of this as 10 out of 10 for our organization.

CYPHER Learning has helped us save time on intervention strategies for students, especially those who need guidance. 

We provide a great program and having a top LMS system is essential. Our students love the platform, from what we hear. One of the things that they love about our courses is the LMS system's ease and use.

The navigation is easy to use. 

It is very easy for educators to communicate with students using the CYPHER Learning messaging system, which is imperative for our organization.

There are many applications available as add-ons. There are so many that we have not used all of them, but are happy to know we have more than we currently need.

It can maintain an infinite database of our students.

The solution is top-notch for tagging classes and assignments. The tagging is great for ensuring that the content is compliant with standards.

I have been using it for nine years. Our company started delivering programs in 2010, and we started using CYPHER Learning in 2013.

CYPHER Learning is definitely a stable solution. We have experienced less than 1% downtime.

The platform is set up so there are no capacity limits. Our program can grow as much as we want it to grow. We don't have any constraints around how many more courses we can offer or how many students we can add. There are no constraints around that.

The scalability is infinite. There aren't any limitations on what we can or can't do.

Their tech support is top-notch. When there is an issue, we are always able to find a workaround that meets our specific needs. The tech support team help us with that. An example is using the reporting feature. If there is something that we need in a report and we can't get all the data in the default template of the report, then we can work with the tech support team who will show us how to customize it.

I would rate the technical support as 9.9 out of 10. It is almost perfect.

Positive

Before we moved to the CYPHER Learning platform, we tried another vendor and it didn't work.

We used another vendor in the beginning, which was low cost. We were a brand new company then, so we used what we could afford at the time. We switched because CYPHER Learning has everything. We were going to have to keep adding to what we had with the previous solution, so it was going to become cost-prohibitive.

I had an IT specialist, who was looking at our current system, recommend CYPHER Learning. He did a little research, and said, "This is the one you need." When we started using them, he was more than right.

The initial setup is easy. 

It took just one day to get it up and running. We were up the day that we started using it.

It is so user-friendly. You can create a course, and have that course up the same day. Though, it does depend on how much content is in your course.

One admin was initially needed for the deployment, which does depend on the size of the deployment. Now, we have four admins working on it. There are also teachers who upload content.

When I first started, I wanted the enterprise package. We had to build up our student base to get up to the number of students that we needed to be in that enterprise package. Then, we had a 100% return on investment within the first year of using the program.

Our time saving increased by 70%, going from manual to automated.

The solution has definitely helped us reduce our administrative work. It gives us the ability to provide distance learning for students who are not all in the same area, which is valuable. 

The amount of time that we need to use the LMS system to quantify things is minimal.

CYPHER Learning has 100% helped us save on costs related to printing materials, textbook acquisitions, and license fees. It is instant for our students when we update or come up with a new version of our programs because we use this platform. If we need to modify a quiz, update a course, or add new material, all our students receive that instantly. There is no reprinting. There are no out-of-pocket costs for us. Also, there isn't a time delay for students.

CYPHER Learning has helped reduce the number of staff needed to manage our learning management system (LMS). It would likely triple our staff and admin if we weren't using it.

We do a monthly subscription.

It is priced competitively. Their pricing is one of the best in the industry. They are not the cheapest solution, but they are not the most expensive. The value that they provide, for what we pay, is invaluable. There are no add-on costs.

We have been using it for so long, and we wouldn't use a different platform. It is the best platform out there. It has become part of our daily environment, where we use it all day long.

The solution's ability to bridge our student's learning gap is at the top of the industry.

I talk with other schools who discuss their platforms. They always want our platform.

Don't waste a lot of time evaluating other programs. This is the best one out there.

We have plans to increase our usage of CYPHER Learning.

I would rate this solution as 10 out of 10.

I run an e-learning business providing training to accounting firms, and I use it as a platform for managing the learner experience for all of the learning courses. They're all self-paced courses.

We've been doing training for about 15 years, and the transition to a self-paced platform has been fantastic. It's actually given us better results with our learners than the live sessions that we were previously running. It has also allowed us to leverage and scale our business effectively and has been critically important for the growth of our business.

There are so many valuable features: The

• structure of the platform is fantastic 
• learner experience is very good
• process for the assessment of tasks works very well and that is an important part of what we do, to make sure learners get good feedback and that they can act on that feedback.
• feedback process is good as well. I get feedback from all my learners on how they're doing and they generally find the platform pretty easy to work through.

I use rules for a particular action when a particular task is completed. Gamification is a good example within that part of the platform. When learners reach a certain stage, or there's a certain outcome, they either get a certificate or a badge or the like. And when learners haven't accessed their course for a period of time, they get an automatic email asking them how things are going. Those are some basic actions or reactions around particular things that learners might do.

I am able to see who has not accessed the portal, using CYPHER Learning, and follow up with those people. This ability is very important and I have a person working full-time on it. It's our goal to make sure that learners complete their courses and we use the reporting and the platform to keep an eye on all of our learners. It doesn't lead directly to new registrations, but the learner experience is the most important thing for me. I'm keen to ensure that we give our learners all the support they can get to complete their courses.

Overall, for monitoring and checking student progress it's fantastic. It has everything that I need. I can print out reports showing me where learners are at, what their scores are, and how long it has been since they last accessed the platform. All that information is available.

The platform is fine. Most of the room for improvement is around my course design, the video content, and the structure of my courses so that they're more engaging and interactive. Whether the platform can help me deliver those outcomes, I'm not sure, but that will probably be my core focus over the next 12 months.

I have been using CYPHER Learning for three or four years.

There has been no problem with the stability. I have never had any issues.

The scalability is up to me. The intention of getting a platform like this was to scale up my business, and that's something I'm working on at the moment. I can keep doing that, it's highly leverageable.

I have 1,500 learners, of which 500 would be engaged over the course of a month. Sometimes people go off a course for a period of time and come back to it.

The responsiveness of their help desk is absolutely fantastic. If I have a question, I'll usually get a response within five minutes. That's very important to me because I've probably got over 500 learners at any one time and there are always little things that need to be addressed. They respond very quickly. 

And I'm continually improving our system with feedback from the people at CYPHER LEARNING.

Positive

CYPHER Learning was my first experience with an online e-learning platform. I did spend six months starting to develop my own platform and then stopped very quickly when I realized that there were platforms available.

I can't tell you how I came across the solution, probably just through an online search. They were very easy to engage with and that's probably why I'm with them.

The implementation was very easy. It was easy to convert some of my live content into self-paced online courses. The initial deployment was done within a month, to have it set up properly, make sure it was all working, and understand how the platform worked.

My implementation strategy involved making sure that the live content I had was transferable to a self-paced learning environment, and getting some learner feedback on how the course was operating.

Deployment of a new course, getting it set up on CYPHER Learning, takes about a day. There is very little maintenance. Once it's set up, there are only little fine-tuning things to do. I've got about 25 to 30 courses online now and I know how to set up new courses. Most of the effort is the background work, creating the content.

I only used the CYPHER LEARNING people to help with the training. In the very early days, I even had the international CEO, Graham Glass, speak to me for an hour and give me some feedback. He went through it all with me. That was quite incredible actually.

The revenue that I generate is about 50 times the cost at the moment.

For each course, it has helped to significantly reduce administrative work, but now that we've been able to scale up, obviously, we spend more time on admin in general. But we don't spend so much time on the things that we were doing in the past to manage the learner experience. Our administrative time has gone into other things that add more value.

It has also absolutely saved us money on training facilities and travel, costs that used to be involved in training. It's all online now. We have learners throughout Australia, New Zealand, the US, Canada, and the UK. It's scalable and people can access content anywhere.

The pricing is good. It's scalable, meaning you can start off at a cost level that is easy for a startup and then build on it from there. I've built up from nothing to a Platinum subscription. You can scale up as you need. It's pretty flexible and it works well.

If consultants or training are required, in the contract they have the ability to charge for a scope of work, but they've never charged me for anything that they've done. And they have spent significant time on some of my stuff.

I had a quick look around, but back then there weren't too many options available. 

Find out how other organizations are using it. Get as much feedback on best practices as you can. And that's not just for this platform, but for other e-learning platforms. Get feedback on how to get the most value from them. Training and understanding of e-learning platforms, and the psychology of e-learning, are particularly important so that the courses are set up correctly. Ask as many questions as you have. They're pretty responsive.

I'm just working at the moment on gamification and getting that up and running, so I can't give a lot of feedback about that, but that's developing. I'm also putting another key element of the platform into place, mastery, which is developing core competencies around course content. Similarly, I have been implementing competency-based learning over the last month or so. CYPHER Learning have given me a fair amount of detail, training, and follow-up on that. Again, I can't give a lot of feedback, but it all works fairly well.

We're also in the process of implementing two-factor authentication for security. That has been up and running over the last month and we are getting our learners through that process at the moment, so that data and information are secure. That is a key project that we're working on, apart from gamification and competencies.

I don't have any complaints about the platform. At this stage, it's meeting my needs. My challenge is more in making sure that I'm using it to its full capabilities. For that reason, I'm in pretty regular contact with the people at CYPHER Learning to review where I'm at and identify what I could be doing better. I'm focusing on continual improvement.

The biggest lesson I have learned from using the platform is the need to keep refining and developing. There are always things that you don't know. There are always features of a platform like this that you're not aware of. It's important to always be looking for ways to improve and asking whether the platform can deliver those outcomes. The platform has a pretty healthy pipeline, and they'll generally listen to any suggestions.

We use it for three different programs of varying sizes. For example, one of our programs currently has 2,500 students. Another has about 1,200. So, we use it for varying programs that vary from anywhere from nine months to two years.

It brings students together in one place with teaching materials. Also, it has a social capability to it by way of forums and groups. That is definitely important for our programs. There has been a lot of engagement in our programs.

It is extremely important that dates and times are exact when we follow up with students, as it keeps our students on track.

For as long as I have been working with MATRIX (for a few years now), they have the social aspect with groups. The thing that they did not have for years, until earlier this year, was a reply-all feature. I had been asking for that for years and they finally added it this year. That has been helpful because now our students are less frustrated.

We can see who has accessed the portal, but it is not very intuitive. There is an issue with MATRIX user reporting. It is not that useful a lot of the time because we see conflicting dates in the activity and login. I have tried to work with their engineers, and asked, "Well, what's the real deal here," and there is no clarity around it. However, we can tell when people have last logged in.

The user reporting is a mess. It is unclear what I will get from this report. You need to keep tweaking and trying different options in the reports, then you don't know what you will get until you run the report. That is time-consuming and unclear to the user.

The calendar system could be greatly improved. I understand MATRIX is progressing in many ways by way of focusing on integrations with other apps and the whole API world. However, it would be nice if they could revisit their basics, e.g., the calendar system and user reporting, and get those basic things that people use every day to be accurate. 

I have been using it since December 2019, which has been pretty much two years now.

On the whole, it is pretty stable, but there have been issues that keep creeping up. I have been reporting them for years, getting temporary solutions. I don't know if they are running updates on their end, but the previous solution will then fall apart. I have to report it again and they have to fix it again. This all has to do with their basics, as far as reporting and calendars.

The technical support is 50-50. You don't know what you are going to get. Sometimes they will resolve it or help you resolve it, then other times you get an answer from someone who says, "It is not capable of doing that." Then, the next day, you might get a response from another technician who says, "Oh, I am sorry. Our system actually does this quite often."

They are hands-off by way of saying, "Oh, we are unable to replicate this." This is even when I am showing them video and screenshot proof of what is happening. Quite often, they say, "Oh, we are not able to replicate this." Then, that is it. They don't really help beyond that.

I would rate the technical support as six out of 10.

Neutral

We didn't previously use another solution.

We do cycles with our programs, but I am involved in every setup.

The initial setup is straightforward in some ways. I have a background in LMS development so it is easy to set up and straightforward in that way. Some of it is not straightforward because some of the options are by way of setting up your site. They are not very clear about what they do. Or, some options are just thrown here and there in the settings. It seems not completely organized. It is like, "Well, where should we put this? Let's just put this here." Even though it doesn't quite make sense there, there isn't a lot of flexibility in terms of customizing things in MATRIX. 

Deployment time varies per program. We try to allow a lot of space for QA testing and other things. It takes about a month to deploy, but that is not necessarily eight hours a day, five days a week. I am saying a month for internal user testing. Since our programs are very extensive with a lot of materials, it does take time to set them up.

We just purchased this solution from the vendor, then it was built in-house.

There is a team for deployment and maintenance because we have so many students across a few programs. There are at least 10 people. That varies from people getting into the weeds of building the courses, working on the back-end, or just administering it.

We extensively use it since we use it to deploy our biggest selling courses or programs. It is used year-round and daily by students, and by us as well. We actually want to look at other systems or develop our own system because the cost point of MATRIX is so high. It doesn't feel like we get any value for it.

Take your time and test it out. Forecast how many users you will have. Are they going to be able to keep up with the high cost per user? I would definitely tell them to really dive in and forecast growth. See if you can keep up with this budgetary-wise.

I really want to work with our VP of technology and see about developing our own system so we can move away from MATRIX and save on profit.

I would rate this solution as seven out of 10.

This is our institutional education platform. We use it for our virtual programs, to support face-to-face programs, and for teacher training.

The platform gives us the opportunity to help students advance and personalize their goals.

Using CYPHER Learning, we have been successful in identifying students who are not at the level they should be at. They can see a transparent and explicit rubric system that indicates what they have to do to get a good grade and that empowers students to achieve the grades they want.

CYPHER Learning saves us time on intervention strategies for students who need guidance, in particular. I don't know exactly how much time we save, but at the moment that a teacher identifies that a student is not handling a subject well, the teacher begins to use other didactic tools so that the student can commit. It also saves time in being able to correct exams. We are able to accurately monitor students, as the platform shows us who is behind and who is ahead, and that enables us to create strategies. The platform itself helps to systematize the process.

Students are not at the same level, and each one has their own learning process. Being able to also personalize learning through the platform makes it a very good tool for our educational progress. It helps generate a report so that we can follow up on students and that makes life much easier. Previously, that took a week, but now, it only takes a day to create that report.

Also, being able to generate creativity in students when working virtually, through games and other features, helps us to empower them while encouraging creativity and collaboration with classmates. The gamified learning environment is very satisfying, helping to make learning dynamic rather than static. The fact that students are empowered by that collaborative work makes the students begin to generate critical and analytical thinking and generate their own knowledge.

We have been able to reduce the number of professors and staff. We no longer have the entire research committee, the curricular committee, the direction of training, or new academic projects. We only have professors who teach the courses themselves, and a coordinator who monitors the program. It has saved us not only on personnel but also on the budget of our physical facilities. We have seen an improvement in the institution's financial resources.

It has also helped a lot to save money on printing and the need to buy books.

It is a very intuitive platform. We have been able to train adults, older people, who are not familiar with digital environments. These are people for whom it is usually a challenge to use a platform like this. When they use CYPHER Learning they develop well. The platform gives them training to help them on their way to excellence.

It is very easy for educators to communicate with students using CYPHER Learning. The entire community is on the platform and we all know the process. There is fluid, fast, and effective communication that consists of sources that give us what we need to continue our educational processes.

An important addition would be training so that we can exploit the platform much more. The platform is advancing and being updated. It is important to know and understand everything in more detail, and how to work with it. Other institutions haven't been able to handle it.

We have been using CYPHER Learning since 2019.

The platform has made a good impression when it comes to stability. It very rarely happens that the platform crashes. It is very stable and the content doesn't get lost. Above all, having the platform outside of our institution has been an advantage.

The scalability is very good.

Within the platform we have 427 students, 29 teachers, 13 administrators who are program coordinators, the training coordinator, and the director.

We have plans to increase our use of CYPHER Learning. Little by little, we are growing. We are launching six new programs in virtual mode and we are offering continuous education in virtual mode. We have worked with international companies for training where we have had 300 participants, so we’re not only growing on a national level but also internationally.

En una escala del uno al cinco, su apoyo es un cinco. Cuando haces un pedido de ayuda la respuesta es inmediata. No soy un profesional de la ingeniería, pero la ayuda que te brindan, la forma en que te orientan sobre cómo mejorar un proceso, es muy buena.

Positive

We met CYPHER Learning through a virtual education event. We were looking for a new vision for our institution and that was where our director encountered the platform for the first time.

We previously used Modul, but it does not offer us everything that CYPHER Learning offers. CYPHER Learning is more user-friendly.

The initial setup was simple, due to the management of the platform, but complex due to the integrator who did the initial work on the platform.

We are still implementing it. No implementation strategy was given. The integrator we had at first did a very basic virtualization and the experience with him was terrible. He set up the program and presented it but the virtualization did not function well.

Eventualmente, tuvimos que contratar a un experto para virtualizarlo adecuadamente. El experto es extranjero y conoce muy bien la plataforma.

When it comes to continuing education, we have seen a return on our investment in our courses. It has been very helpful to be able to start working with CYPHER Learning and that is the biggest return on investment for us.

CYPHER Learning's pricing works perfectly for our institution. They have taken into account smaller institutions and that provides great value.

We evaluated Blackboard Learning Management and other platforms, but it was definitely CYPHER Learning that suited our budgets and needs.

When it comes to CYPHER Learning's automation for helping to set trigger rules to show or hide specific content, I would rate it at 8.5 out of 10. It's not that the platform is not providing us with all the tools to develop things. Rather, it's not a 10 because, as the platform develops, we have to adapt again to every new version. I feel that we have fallen behind, but that is more on us and our capacity than the platform’s fault. The platform has updates and improvements and although our process of adapting to these changes is slow, we are still seeing great progress regarding the capacity of the platform. 

I rate CYPHER Learning highly because of how well it is adapted for people who do not know how to handle digital environments. You can create content from scratch and potentiate it as much as you want. On other platforms, you feel limited and those platforms aren't so user-friendly. They cannot generate as many communication spaces as CYPHER Learning can. For example, if I am connected in CYPHER Learning and someone sees that I am connected, interactive chats are generated and a solution can be given to the students immediately.

It is a platform that will easily adapt to your school, whether it's basic, primary, or university education. It is a platform that provides many tools to help develop as an institution and generate educational and training progress for the community. It helps you to virtualize your institution.

Education is a subject we have to work on day by day. Everything is changing and evolving and we have to adapt to the processes of the new generation. Technology is part of the challenge of this new way of life, generating more relevance. That is what I have learned using CYPHER Learning.

Foreign Language:(Spanish)

¿Cuál es nuestra razón de uso principal?

Esta es nuestra plataforma de educación institucional. Lo usamos para nuestros programas virtuales, para apoyar los programas presenciales y para la capacitación de maestros.

¿Cómo ha ayudado a mi organización?

La plataforma nos brinda la oportunidad de ayudar a los estudiantes a avanzar y personalizar sus objetivos.

Usando CYPHER Learning, hemos tenido éxito en identificar a los estudiantes que no están en el nivel en el que deberían estar. Pueden ver un sistema de rúbricas transparente y explícito que indica lo que tienen que hacer para obtener una buena calificación y que empodera a los estudiantes para lograr las calificaciones que desean.

CYPHER Learning nos ahorra tiempo en estrategias de intervención para estudiantes que necesitan orientación, en particular. No sé exactamente cuánto tiempo ahorramos, pero en el momento que un docente identifica que un alumno no está manejando bien un tema, el docente comienza a utilizar otras herramientas didácticas para que el alumno se comprometa. También ahorra tiempo al poder corregir exámenes. Podemos monitorear con precisión a los estudiantes, ya que la plataforma nos muestra quién está atrás y quién está adelante, y eso nos permite crear estrategias. La propia plataforma ayuda a sistematizar el proceso.

Los alumnos no están al mismo nivel, y cada uno tiene su propio proceso de aprendizaje. Poder personalizar también el aprendizaje a través de la plataforma la convierte en una muy buena herramienta para nuestro progreso educativo. Ayuda a generar un informe para que podamos dar seguimiento a los alumnos y eso hace la vida mucho más fácil. Anteriormente, eso tomaba una semana, pero ahora solo toma un día crear ese informe.

Además, poder generar creatividad en los estudiantes al trabajar virtualmente, a través de juegos y otras funcionalidades, nos ayuda a empoderarlos al mismo tiempo que fomentamos la creatividad y la colaboración con los compañeros. El entorno de aprendizaje gamificado es muy satisfactorio y ayuda a que el aprendizaje sea dinámico en lugar de estático. El hecho de que los estudiantes se empoderen de este trabajo colaborativo hace que los estudiantes comiencen a generar pensamiento crítico y analítico ya generar su propio conocimiento.

Hemos sido capaces de reducir el número de profesores y personal. Ya no tenemos todo el comité de investigación, el comité curricular, la dirección de formación y nuevos proyectos académicos. Solo tenemos profesores que imparten los cursos ellos mismos, y un coordinador que monitorea el programa. Nos ha ahorrado no sólo en personal sino también en el presupuesto de nuestras instalaciones físicas. Hemos visto una mejora en los recursos financieros de la institución.

También ha ayudado mucho a ahorrar dinero en la impresión y la necesidad de comprar libros.

¿Qué es lo más valioso?

Es una plataforma muy intuitiva. Hemos podido formar a personas adultas, mayores, que no están familiarizadas con los entornos digitales. Son personas para las que suele ser un reto utilizar una plataforma como esta. Cuando usan CYPHER Learning se desarrollan bien. La plataforma les brinda capacitación para ayudarlos en su camino hacia la excelencia.

Es muy fácil para los educadores comunicarse con los estudiantes usando CYPHER Learning. Toda la comunidad está en la plataforma y todos conocemos el proceso. Existe una comunicación fluida, rápida y efectiva que consiste en fuentes que nos brindan lo que necesitamos para continuar con nuestros procesos educativos.

¿Qué necesita mejorar?

Un añadido importante sería la formación para que podamos explotar mucho más la plataforma. La plataforma avanza y se actualiza. Es importante conocer y comprender todo con más detalle y cómo trabajar con ello. Otras instituciones no han sido capaces de manejarlo.

Un añadido importante sería la formación para que podamos explotar mucho más la plataforma. La plataforma avanza y se actualiza. Es importante conocer y comprender todo con más detalle y cómo trabajar con ello. Otras instituciones no han sido capaces de manejarlo.

¿Por cuánto tiempo he usado la solución?

Usamos CYPHER Learning desde 2019.

¿Qué pienso sobre la estabilidad de la solución?

La plataforma ha causado una buena impresión en lo que respecta a la estabilidad. Muy rara vez sucede que la plataforma se bloquea. Es muy estable y el contenido no se pierde. Sobre todo, tener la plataforma fuera de nuestra institución ha sido una ventaja.

¿Qué opino de la escalabilidad de la solución?

La escalabilidad es muy buena.

Dentro de la plataforma tenemos 427 estudiantes, 29 docentes, 13 administradores que son los coordinadores de programa, el coordinador de capacitación y el director.

Tenemos planes para aumentar nuestro uso de CYPHER Learning. Poco a poco, vamos creciendo. Estamos lanzando seis nuevos programas en modalidad virtual y estamos ofreciendo educación continua en modalidad virtual. Hemos trabajado con empresas internacionales para capacitaciones donde hemos tenido 300 participantes, por lo que no solo estamos creciendo a nivel nacional sino también a nivel internacional.

¿Cómo son el servicio de atención al cliente y el soporte?

En una escala del uno al cinco, su apoyo es un cinco. Cuando haces un pedido de ayuda la respuesta es inmediata. No soy un profesional de la ingeniería, pero la ayuda que te brindan, la forma en que te orientan sobre cómo mejorar un proceso, es muy buena.

¿Cómo calificaría el servicio y soporte al cliente?

Positiva.

¿Qué solución usé anteriormente y por qué cambié?

Conocimos a CYPHER Learning a través de un evento de educación virtual. Estábamos buscando una nueva visión para nuestra institución y ahí fue donde nuestro director conoció la plataforma por primera vez.

Anteriormente usábamos Modul, pero no nos ofrece todo lo que ofrece CYPHER Learning. CYPHER Learning es más fácil de usar.

¿Cómo fue la configuración inicial?

La configuración inicial fue simple, debido a la gestión de la plataforma, pero compleja debido al integrador que realizó el trabajo inicial en la plataforma.

​​¿Y el equipo de implementación?

Todavía lo estamos implementando. No se proporcionó ninguna estrategia de implementación. El integrador que teníamos al principio hizo una virtualización muy básica y la experiencia con él fue pésima. Configuró el programa y lo presentó, pero la virtualización no funcionó bien.

Eventualmente, tuvimos que contratar a un experto para virtualizarlo adecuadamente. El experto es extranjero y conoce muy bien la plataforma.

¿Cuál fue nuestro Retorno de inversión?

Cuando se trata de educación continua, hemos visto un retorno de nuestra inversión en nuestros cursos. Ha sido muy útil poder empezar a trabajar con CYPHER Learning y ese es el mayor retorno de la inversión para nosotros.

¿Cuál es mi experiencia con los precios, el costo de configuración y las licencias?

El precio de CYPHER Learning funciona perfectamente para nuestra institución. Han tenido en cuenta instituciones más pequeñas y eso aporta un gran valor.

¿Qué otras soluciones evalué?

Evaluamos Blackboard Learning Management y otras plataformas, pero definitivamente NEOCYPHER Learningse adaptó a nuestros presupuestos y necesidades.

¿Qué otro consejo tengo?

Cuando se trata de la automatización de CYPHER Learning para ayudar a establecer reglas de activación para mostrar u ocultar contenido específico, lo calificaría con 8.5 de 10. No es que la plataforma no nos proporcione todas las herramientas para desarrollar cosas. Más bien no es un 10 porque, a medida que se desarrolla la plataforma, tenemos que volver a adaptarnos a cada nueva versión. Siento que nos hemos quedado atrás, pero eso depende más de nosotros y de nuestra capacidad que de la plataforma. La plataforma tiene actualizaciones y mejoras y aunque nuestro proceso de adaptación a estos cambios es lento, todavía estamos viendo un gran progreso en cuanto a la capacidad de la plataforma.

Valoro mucho a CYPHER Learning por lo bien que se adapta a las personas que no saben manejar entornos digitales. Puedes crear contenido desde cero y potenciarlo todo lo que quieras. En otras plataformas, te sientes limitado y esas plataformas no son tan fáciles de usar. No pueden generar tantos espacios de comunicación como CYPHER Learning. Por ejemplo, si estoy conectado en CYPHER Learning y alguien ve que estoy conectado, se generan chats interactivos y se puede dar una solución a los alumnos de forma inmediata.

Es una plataforma que se adaptará fácilmente a tu escuela, ya sea de educación básica, primaria o universitaria. Es una plataforma que brinda muchas herramientas para ayudar a desarrollarse como institución y generar progreso educativo y formativo para la comunidad. Te ayuda a virtualizar tu institución.

La educación es un tema que tenemos que trabajar día a día. Todo está cambiando y evolucionando y tenemos que adaptarnos a los procesos de la nueva generación. La tecnología es parte del desafío de esta nueva forma de vida, generando más relevancia. Eso es lo que he aprendido usando CYPHER Learning.

Since we came from a previous LMS provider, pre-pandemic, primarily the use case was just for compliant courses. Every year, we require employees to take these courses as we are an insurance company.

We're heavily regulated here in the Philippines. We need to comply with certain regulations, and courses like anti-money laundering, data privacy, et cetera. On an annual basis, we have almost ten compliance courses that all of our employees need to complete.

We were not happy with the previous providers, so we started looking and we found this. Pre-pandemic, the plan was really just for compliance courses. Then, the pandemic happened and it was good that we started with CYPHER LEARNING which we actually launched right in April, about a month after the lockdown here in the Philippines.

The moment that we launched it, we launched it with a few compliance courses. However, the moment that we launched it, my manager told me we now need to start looking at how we'd be able to maximize all of the features to offer self-learning-based courses or virtual classes. That's how we've been using it.

We house all of our training materials in what we call a Campus, and that's something that I have also loved. We're able to create our own brand. It's where we upload all of our training materials. About two-thirds of the population of the organization is composed of salespeople deployed all over the Philippines. If they need to review products or policies or anything like that, we just tell them, "Oh, it's all on Campus. Go and check it out."

The effect on our service delivery is good. Primarily we service the sales team. They would come knocking on our doors, asking for training, and lately, especially last year when we've put several courses that are not necessarily compliance courses into the platform, we've been getting fewer and fewer requests for training. Initially, we thought that they didn't need us anymore, and when we checked with the head of sales, we got a report that before they actually ask us, they were advised to go and check Campus first. If it's there, they don't need to bother the training team.

There are several things that I like about the product. Although this is not something that is held by the learner, from an administration perspective, the fact that you can brand it all to your liking and the fact that people actually do not know that it's provided by a different company, is important. They thought that it was developed internally due to the fact that it would also have our color schemes, the fonts, and the logo. Our URL would not have CYPHER LEARNING in the address.

We also like the groups. People are able to be assigned to a group, whether it be a learning group or an interest group, and they can just get in there and have an open discussion freely.

Something that we also started using, but have yet to fully leverage is gamification. We really want to maximize it in our organization. We divide all of our employees into four distinct groups. These are engagement groups. We wanted them to somehow have a way to collaborate, and compete. At the end of the year, we can assign points or badges to them, and then they can get as many badges as they can. At the end of the year, they can win something for the entire team.

Although it's not directly through the portal, on a weekly basis, especially if there are active compliance courses, I'm required by the executive committee to submit a weekly report that shows who has not accessed the portal. When I do that, I can send an email to those that haven’t and follow up with them.

The reports are also something that's very helpful from an administrative perspective.

It’s very important that we follow up with those who haven't accessed the correct courses or the portal in general as it's a regulatory requirement. We need to chase people to have them complete what they need to do in a certain period of time. It's primarily from a compliance perspective that we're doing on a weekly basis. It's something increasing with traffic so that people are able to learn by themselves using the portal. That's something that will be prioritized by the incoming learning management. During the pandemic, that's what we wanted to promote, that we don't want them to come to us. The course that they're looking for is actually already available on the platform.

Initially, we only focused on sales capabilities, including training them on products and on how to sell products. However, starting last year, we also migrated all of our leadership development and people development courses. That's something for the sales training team, as well as for HR corporate training. That's also where we saw some improvements as far as where traffic is concerned.

In terms of efficiencies directly impacting operations, it’s not so much of an effect due to the portal being used primarily for skill-building, whether it's sales or leadership skills-building.

We do have a solutions competency feature. That's actually part of my KPI this year and next week I have a meeting with HR to see how we'd be able to maximize the mastery feature and link the competencies with the mastery to each of the courses. That is something that will be done this year.

The solution allows us to enable monitoring and check students in a very efficient way. I don't experience any trouble generating reports. After I've downloaded the raw file, it takes me about an hour to fix it for the purpose of submitting it to the executive committee.

It helped reduce our administrative costs in delivering training materials. Without the LMS, without Campus, people would ask for our training materials, which we're really not comfortable sharing. However, we don't have a choice as we don't have a place where we put these materials. We now have Campus. It's neatly organized. They can always just go back to Campus and review the things that they've seen.

When looking at the time and costs associated with delivering the training material, we’ve seen some savings. However, I really can't put a value on that. What we're doing now is training through MS Teams. It’s coupled with Campus since that's what we use for blended learning. We no longer have to travel. All of our salespeople are scattered all over the Philippines. Before the pandemic and before the LMS, when we trained people in different cities in the Philippines, we needed to travel there. Now, since we're doing everything virtually through primarily MS teams and Campus, we’ve saved a lot, although I'm not necessarily sure exactly how much. It’s a lot, it's really huge.

At any given time, we had four trainers who would go around the Philippines and we had about 300 salespeople who also needed to travel to the focus city where the training was. We’ve saved on the travel costs of about 300 people.

I do wish that there could be some formatting option so that I don't have to do some manual work in terms of translating the data into, for example, a PowerPoint presentation. However, each company would have its own way of reporting. That's why CYPHER LEARNING settled with Excel, the CSV file. Although I do know that there is an HTML version for the report. When I looked at it, it was not something that would meet the requirements of the senior leaders. I simply settled for doing manual work. Again, it just takes me about an hour, so that's not really a problem.

Something that was put on the back burner due to the cost was the ability to also access external learning portals, memberships, and subscriptions through CYPHER LEARNING. For example, if you have LinkedIn Learning or Udemy, you can already do that. When I told management about that, they said that's a nice feature, however, we would need to first provide subscriptions to all of the employees so that we would have that connection between Campus, the LMS, and the external learning provider. We haven't really used that, however, if we did, that would have been really great as we don't need to rely on internally produced materials since there is a lot of wealth of resources already out there. For now, we're developing our own materials, due to cost implications.

It wasn't made clear to us how to properly set it up. That's why we ended up with one organization for the entire company. Later on, a year into using Campus, we realized that "organization" can actually represent the different departments inside the company. Right now, I’m coordinating with the tech team on how to smoothly transition to that as there are also reporting and administrative access features. It would be great if the position of the department head would be able to directly monitor the completion of his teams and his own people. We can only do that if the organization is divided into different departments.

Adding packages would be an improvement. They should offer something like bronze, silver, and different packages, and could already include automatic subscriptions to these external learning platforms as well so that it's just a one-time payment to just one company instead of getting a subscription externally and linking it to CYPHER LEARNING.

There's one thing that I've been trying to see if it is doable. We're looking at individual development plans for each employee, something that would be easy to align with what we want to do. Right now, we have a separate way of doing individual development plans for each employee. What we would really love for Campus to be able to do is help us in that area. If we feel that this person is lacking in an area, there should be an employee development feature on the portal which could be set up as a way for managers to actively manage that on behalf of the employee.

I've been using the solution since early 2020, right before the pandemic.

The stability is great. We haven't had any downtime. The only issue that we've had so far is not necessarily related to the system or the platform. It's mainly the internet connection. The internet connection here in the Philippines is rather unstable. When people do complain about them not being able to continue with the course, that it's not budging or it's just buffering, we tell them, "I tested the course on my end and if it works, then automatically that means it's the internet problem." So far, the internet connection is the only problem we've had. We've never had any downtimes or any major issues with it.

Our business is expanding. Since the business is expanding, we are potentially growing two or threefold and we're hiring people that are not necessarily employees, they're third-party vendors or partners. Salespeople are also franchisees. Just yesterday I told my manager that maybe we can look into eCommerce to give access to the third-party sellers to access Campus, and also somehow learn in the process so that we can manage the headcount as I think we're only paying for five hundred people as part of our plan. We don't have any plans of extending it to the entire population of about one thousand who will come in. We're looking into also doing the eCommerce option.

Customer service is really great. When I ask a question, it would not take a day before I get an answer. Sometimes I get an answer about 30 minutes or an hour after I post the question.

My favorite part is that they assist you very well. DPOs are huge here in the Philippines. I came from a customer service environment and I’ve learned how I would want to be served as a customer. Not only do they answer the question professionally, but they also educate you as to where you can find the information or learn more about the process and anticipate what else you need. Unlike other people who would just answer your question directly and that's it, they really go the extra mile.

Positive

We switched from a different platform.

It was cumbersome and not intuitive. Although we could also brand it, we couldn't do so much with it. It didn't look like it was from the Twenty-first century. CYPHER Learning is very modern-looking, on the other hand. You have the left panel and it's easy to navigate. 

The initial setup was straightforward. In fact, part of the package was a learning session. We did go through that, however, it's focused mainly on creating courses, creating reports, involving people, et cetera. We missed that part about the organization being chopped into different departments.

We signed the contract in December 2019, and we immediately started working with the team here in Manila. We launched it in April 2020 and that's only due to the fact that we had to develop the materials for about a month, however, I'd say that in about three months, we would've been already ready if we already had the material. It took us about three months to get used to the entire system.

We did look at other options. As a requirement in the organization, we needed to look at at least three options and we need to convince the senior leaders as to why we're recommending CYPHER LEARNING. We were looking at two other providers, however, I'm not privy to the other two as I came on board when the contract was already signed.

The solution is cloud-based. We access it through the browser, and it is my understanding that it's in the cloud.

I handle a team, and part of that team is one person who is the administrator and the content developer for LMS. Unfortunately, she left last year. Looking into the solutions rule engine was part of something that I told her to do. Therefore, we haven't fully maximized the rules engine. I'm currently hiring an e-learning manager, so that's something that will be on top of her task list.

I'd advise potential users not to be afraid to test out all the features. There are things that we never thought we would be able to do. Things that we were told were there were not exciting for us in the first place, however, the moment I tried to test it out during my free time, I would tell my manager and he would just tell me, "Okay. Go and try it out and see how the learners would react and if they liked it. Let's make it BAU as part of the process." That's why, this year, we're already looking at all these other features. My suggestion is don't be afraid to play around with it, especially the ability to sell the training program.

I'd rate the solution nine out of ten. The only feature missing that I've heard of is not lacking in the LMS. There's a Learning Experience, LXP. By default, the plans that they provide already include subscriptions to external learning platforms. That means a company does not have to create its own materials. They can trust that learners or employees would be really hungry to learn. Since it's linked to external learning providers, it's easy to provide all the resources to them without even creating your own. The only thing that you need to create in an LXP platform would be compliance courses, which are unique to every company.

Before CYPHER Learning, our school was very traditional and did not use any type of online documentation. The pandemic made us look for new ways of doing things and that's when CYPHER Learning arrived. At first, it seemed very difficult to understand because we were not used to a student being able to archive their work and manage their learning in such an independent way. But this new modality of having the information online and using the CYPHER Learning application on a cell phone to see your work progress is something that has helped our institution.

It seems to me that CYPHER Learning is very didactic. You can count on forums and teamwork. It greatly favors individual work as well as teamwork. It is very important that students know how to write, but also that they know how to communicate. CYPHER Learning also facilitates socializing through the platform.

The solution has also helped save time, about 40 percent, on intervention strategies for students. For example, I have students who may take time to deliver assignments because they find them more complex. CYPHER Learning enables me to ask a student to do everything in a more creative way, such as by uploading a video or a canvas. In that way, life is made easier for them. Progress is faster thanks to NEO. Students can access a folder designed especially for them, according to their specific needs. NEO allows me to focus on exactly what they need and helps me close the learning gap.

And in terms of administrative work, it helps me do everything faster. Before, I had to see the grades separately. Now I can see them through CYPHER Learning and it helps a lot to consolidate the grades faster.

We also save money on modules and books, and students have the information wherever they are.

CYPHER Learning has taught me how to be organized. It used to be complicated for me to review and correct papers, but CYPHER Learning streamlines the process and provides the option of giving quick feedback, from both students and teachers.

In CYPHER Learning, all learning sessions are uploaded so that students can preview them before class, and students can upload their activities in class. We also use the synchronization with Zoom. 

The fact that you can organize all the information so that you have an order regarding the topics that the students review, and the way in which CYPHER Learning archives all the work done by the students, seems very useful to me.

I have many students in my charge and thanks to the automation provided by CYPHER Learning, it is possible to apply any class to any classroom and, in that way, replicate the same content for all classrooms.

Each student has different needs. In the comments section, they can express their needs and I, as a teacher, can provide them with some additional detail about what to do in the activity. It is a mini-chat where teachers communicate with students. I can talk privately with the student about those sections of the class where they need reinforcement.

It is very easy for educators to communicate with students using CYPHER Learning. The comments section in the projects makes our lives a lot easier. I can make observations on how to improve their work and if the student has any questions they reply immediately. In this way, there is constant feedback. The student feels fully cared for. Before CYPHER Learning, they had to wait until the next class to see the teacher and communicate with him. It is very important to be able to communicate. That gap that existed before between teachers and students is reduced when the student feels they will get a quick and effective response from the teacher. They feel looked after.

Also, the student has a bar that shows his progress. CYPHER Learning organizes all the evaluations and summarizes things. In addition to that, because we are between virtual and face-to-face classes nowadays, the content uploaded in CYPHER Learning is an advanced type of "information spoiler" about what they are going to do each semester. And the exercises they do give us feedback regarding the level of each student.

There is room for improvement in the way competencies for each area are designated. I would like the exact activities to be specified somewhere to clarify for the students what they need to complete each activity.

We started using CYPHER Learning in 2020, when the pandemic started.

I have never had connection problems. The platform is very stable and has always worked well.

I feel that CYPHER Learning has everything I need, in terms of infrastructure and communication with students. CYPHER LEARNING is always innovating. Recently, they showed us new tools. They care about meeting needs as time goes by.

We have about 1,500 users, including students, teachers, and supervisors. We are using it to its maximum, so there is no way to increase our usage of it.

I haven't had any issues so I haven't had any experience with their technical support.

Positive

The other solution we have is SieWeb but it is just for uploading notes so it's not comparable to CYPHER Learning.

It was complex at the beginning. It was the first time we interacted with a platform of this type. However, it is intuitive and, by exploring, you understand its functionalities. 

We had three training sessions, each lasting approximately two weeks, and then teachers began to use it independently. But it really depends on how much the teacher tries to manage and experiment with it. Our older teachers had difficulties.

At first, a small number of teachers were trained, and then general training was given. In each area there was an advisor. And one teacher, who predominated in the platform, advised the rest of the team and shared what they knew about it.

In the general training, there was a CYPHER Learning implementer, but we didn't really need a lot of help because we were able to help each other and answer questions. 

My experience with the implementer was quite good. He was very didactic, he tried to answer questions very calmly and make himself understood, and he was very patient.

Our ROI is that the students and teachers feel comfortable with the solution. The fact that we are all satisfied with the work means that the investment was worth it.

Look into whether it is useful for your school. CYPHER Learning has fast statistical data and many resources.

The tools for tagging classes and assignments with competencies don't really help me in the subject that I teach. Where it does help is in all the options that the student has to write, such as forums and exercises. Perhaps during the pandemic it was more necessary but now it is used less frequently.

The innovation and deployment of CYPHER Learning was very useful. In our school there are always surveys, and CYPHER Learning is something that everyone sees as necessary.

Foreign Language:(Spanish)

¿Cómo ha ayudado a mi organización?

Antes de CYPHER Learning, nuestra escuela era muy tradicional y no utilizaba ningún tipo de documentación en línea. La pandemia nos hizo buscar nuevas formas de hacer las cosas y ahí llegó CYPHER Learning. Al principio parecía muy difícil de entender porque no estábamos acostumbrados a que un alumno pudiera archivar su trabajo y gestionar su aprendizaje de forma tan independiente. Pero esta nueva modalidad de tener la información en línea y usar la aplicación CYPHER Learning en un celular para ver el avance de tu trabajo es algo que ha ayudado a nuestra institución.

Me parece que CYPHER Learning es muy didáctico. Puedes contar con foros y trabajo en equipo. Favorece mucho el trabajo individual así como el trabajo en equipo. Es muy importante que los alumnos sepan escribir, pero también que sepan comunicarse. CYPHER Learning también facilita la socialización a través de la plataforma.

La solución también ayudó a ahorrar tiempo, alrededor del 40 por ciento, en estrategias de intervención para los estudiantes. Por ejemplo, tengo alumnos que pueden tardar en entregar las tareas porque las encuentran más complejas. CYPHER Learning me permite pedirle a un estudiante que haga todo de una manera más creativa, como subir un video o un lienzo. De esa manera, la vida se les hace más fácil. El progreso es más rápido gracias a CYPHER Learning. Los alumnos pueden acceder a una carpeta diseñada especialmente para ellos, según sus necesidades específicas. CYPHER Learning me permite concentrarme exactamente en lo que necesitan y me ayuda a cerrar la brecha de aprendizaje.

Y en cuanto al trabajo administrativo, me ayuda a hacer todo más rápido. Antes tenía que ver las calificaciones por separado. Ahora puedo verlos a través de CYPHER Learning y ayuda mucho a consolidar las calificaciones más rápido.

También ahorramos dinero en módulos y libros, y los estudiantes tienen la información donde sea que estén.

CYPHER Learning me ha enseñado a organizarme. Antes me resultaba complicado revisar y corregir trabajos, pero CYPHER Learning agiliza el proceso y ofrece la opción de dar feedback rápido, tanto de alumnos como de profesores.

¿Qué es lo más valioso?

En CYPHER Learning, todas las sesiones de aprendizaje se cargan para que los estudiantes puedan obtener una vista previa antes de la clase y los estudiantes puedan cargar sus actividades en clase. También usamos la sincronización con Zoom.

Me parece muy útil el hecho de que puedas organizar toda la información para que tengas un orden respecto a los temas que revisan los alumnos, y la forma en que CYPHER Learning archiva todo el trabajo realizado por los alumnos.

Tengo muchos alumnos a mi cargo y gracias a la automatización que brinda CYPHER Learning, es posible aplicar cualquier clase a cualquier aula y, de esa manera, replicar el mismo contenido para todas las aulas.

Cada estudiante tiene necesidades diferentes. En la sección de comentarios, pueden expresar sus necesidades y yo, como docente, puedo brindarles algún detalle adicional sobre qué hacer en la actividad. Es un mini-chat donde los profesores se comunican con los alumnos. Puedo hablar en privado con el alumno sobre aquellas secciones de la clase en las que necesita refuerzo.

Es muy fácil para los educadores comunicarse con los estudiantes usando CYPHER Learning. La sección de comentarios en los proyectos nos hace la vida mucho más fácil. Puedo hacer observaciones sobre cómo mejorar su trabajo y si el estudiante tiene alguna pregunta, responde de inmediato. De esta manera, hay una retroalimentación constante. El estudiante se siente totalmente atendido. Antes de CYPHER Learning, tenían que esperar hasta la próxima clase para ver al maestro y comunicarse con él. Es muy importante poder comunicarse. Esa brecha que existía antes entre profesores y alumnos se reduce cuando el alumno siente que obtendrá una respuesta rápida y eficaz por parte del profesor. Se sienten atendidos.

Además, el estudiante tiene una barra que muestra su progreso. CYPHER Learning organiza todas las evaluaciones y resume las cosas. Además de eso, debido a que hoy en día estamos entre clases virtuales y presenciales, el contenido subido en CYPHER Learning es una especie de "spoiler informativo" avanzado sobre lo que van a hacer cada semestre. Y los ejercicios que hacen nos retroalimentan respecto al nivel de cada alumno.

¿Qué necesita mejorar?

Hay margen de mejora en la forma en que se designan las competencias para cada área. Me gustaría que las actividades exactas se especifiquen en alguna parte para aclarar a los estudiantes lo que necesitan para completar cada actividad.

¿Por cuánto tiempo he usado la solución?

Empezamos a usar CYPHER Learning en 2020, cuando empezó la pandemia.

¿Qué pienso sobre la estabilidad de la solución?

Nunca he tenido problemas de conexión. La plataforma es muy estable y siempre ha funcionado bien.

¿Qué opino de la escalabilidad de la solución?

Siento que CYPHER Learning tiene todo lo que necesito, en cuanto a infraestructura y comunicación con los estudiantes. CYPHER LEARNING siempre está innovando. Recientemente, nos mostraron nuevas herramientas. Se preocupan por satisfacer las necesidades a medida que pasa el tiempo.

Tenemos alrededor de 1500 usuarios, entre estudiantes, profesores y supervisores. Lo estamos utilizando al máximo, por lo que no hay forma de aumentar nuestro uso.

¿Cómo son el servicio de atención al cliente y el soporte?

No he tenido ningún problema, así que no he tenido ninguna experiencia con su soporte técnico.

¿Qué solución usé anteriormente y por qué cambié?

La otra solución que tenemos es SieWeb, pero es solo para cargar notas, por lo que no es comparable con CYPHER Learning.

¿Cómo fue la configuración inicial?

Fue complejo al principio. Era la primera vez que interactuábamos con una plataforma de este tipo. Sin embargo, es intuitivo y, al explorarlo, comprendes sus funcionalidades.

Tuvimos tres sesiones de capacitación, cada una de las cuales duró aproximadamente dos semanas, y luego los maestros comenzaron a usarla de forma independiente. Pero realmente depende de cuánto el maestro intente manejarlo y experimentar con él. Nuestros maestros mayores tenían dificultades.

Al principio, se capacitó a un pequeño número de maestros y luego se impartió capacitación general. En cada área había un asesor. Y un docente, que predominó en la plataforma, aconsejó al resto del equipo y compartió lo que sabían al respecto.

¿Y el equipo de implementación?

En la capacitación general, hubo un implementador de CYPHER Learning, pero realmente no necesitábamos mucha ayuda porque pudimos ayudarnos entre todos y responder preguntas.

Mi experiencia con el implementador fue bastante buena. Era muy didáctico, trataba de responder a las preguntas con mucha calma y hacerse entender, y tenía mucha paciencia.

¿Cuál fue nuestro Retorno de Inversión?

Nuestro retorno de inversión es que los estudiantes y profesores se sienten cómodos con la solución. El hecho de que todos estemos satisfechos con el trabajo significa que la inversión valió la pena.

¿Qué otro consejo tengo?

Mira si es útil para tu escuela. CYPHER Learning tiene datos estadísticos rápidos y muchos recursos.

Las herramientas para etiquetar clases y tareas con competencias realmente no me ayudan en la materia que enseño. Donde sí ayuda es en todas las opciones que tiene el alumno para escribir, como foros y ejercicios. Quizás durante la pandemia era más necesario pero ahora se usa con menos frecuencia.\

La innovación y el despliegue de CYPHER Learning fue muy útil. En nuestra escuela siempre hay encuestas, y CYPHER Learning es algo que todos ven necesario.

We are utilizing CYPHER Learning to grant our users access to courses, along with all the tools and features available in Sharjah. Consequently, we are offering a comprehensive professional development process, which we publish on this particular learning platform. This allows users to conveniently obtain their certificates through the extended workflow. If any learning surpasses our expectations, it is treated separately and we incur a fee for the service.

The features of CYPHER Learning have been beneficial to our processes and efficiency. Our previous platform took time for us to see any benefits. With CYPHER Learning, we can easily integrate with our ticket system and track issues related to learning courses. We already have a solution that requires less of our time.

Gamification helps with certification because it assigns points, making it easy for us to assign, share, and upload badges. 

We have observed a substantial increase in enrollment on our platform, primarily attributed to the gamification feature. We can track the number of services users have enrolled in, and there has been a significant surge over the past three months.

CYPHER Learning has the ability to recommend courses or assignments to learners based on their job title or a set of competencies. One of our institutions in India utilizes CYPHER Learning, and we can readily implement other NTP governance and engineering in relation to this. This provides us with a competitive advantage in the market due to the multitude of courses we have developed and published, as well as the numerous certificates we have issued.

CYPHER Learning empowers us with a plethora of features in the program. Learners have been sharing their certificates associated with our platforms and mentioning our schools. The count of followers and enrollees has escalated. We have two stages: the first is the professional development program, and the second is the post-credit diploma. We use Citrix LMS for our professional development program, and Canvas LMS for our postgraduate diploma. Our business has increased significantly in the one year that we have been using CYPHER Learning.

We offer hybrid courses for individuals who are preparing for licensing examinations and postgraduate diplomas. The licensing examination is one of the most significant courses available on our platform and is a hybrid course.

It is important for our organization to be able to offer combined training for both business and education purposes.

The training is currently offered free of charge to everyone.

Since implementing CYPHER Learning, we have observed a decrease in our administrative workload compared to our previous platform. We now only need two dedicated individuals to handle all the tickets, whereas before, everyone was involved.

Customer service support is a valuable feature. They are quick to respond to the users.

Creating courses for our resources is one of the best features of CYPHER Learning.

The common cartridge format is not supported by the older version. On the dashboard, if we upload the common cartridge, it can be easily added, but unfortunately, it is not supported. Therefore, we have some older common cartridge files that we want to upload to the main system, but we are unable to do so. As a solution, we are creating a new common cartridge file.

The grade book is limited to only 1,000 learners. Therefore, we are unable to view any information beyond that number.

I would like to have the ability to search by certificate number in order to verify the validity of a certificate. However, at present, we do not have the capability to do so.

I have been using CYPHER Learning for just over one year.

CYPHER Learning has been around for a long time and we have not had any stability issues.

CYPHER Learning is scalable and can accommodate our changes.

The technical support is good.

Positive

The initial setup is straightforward. The CYPHER staff creates a session for us and ensures that all the involved parties are present to attend the session. We are provided with a clear training schedule to facilitate the deployment. The deployment took one month and required three people to complete.

CYPHER Learning is more cost-efficient for us compared to others.

I would rate CYPHER Learning seven out of ten. There are certain areas that require improvement, but those enhancements come with associated costs. For instance, during the implementation phase, we were unaware that the grade book had a limitation of 1,000 users. This compelled us to devise a workaround in order to issue certificates to the additional individuals. 

Although we do not specifically utilize CYPHER Learning for onboarding, we do provide training for our staff and faculty to assist with data privacy and professional development.

Currently, we are not charging for our services. We continue to pay for CYPHER Learning, but the most important aspect for us is the knowledge that others are gaining through the use of our services. Perhaps in the future, we may begin to require payment for the services.

CYPHER Learning is deployed in a single building and is open for enrollment to everyone.

All 70 of our employees use CYPHER Learning in addition to the 11,000 users outside of our organization.

Maintenance is necessary whenever the system begins to slow down due to the high volume of emails.

I have been using CYPHER Learning for one year and can testify that this platform has numerous benefits for us. It is easy to navigate, issue certificates, and create code. Additionally, it is a cost-effective option compared to other platforms. With its extensive range of features, CYPHER Learning does an excellent job.

I recommend CYPHER Learning.

Our company is a training boutique dedicated to courses for adults. We are a team that varies between two to ten trainers and offers courses for 15 to 80 participants.

We use CYPHER Learning to deliver asynchronous remote online courses. The courses we offer are for adult training in the professional field or personal development.

The courses offered are based on a specific calendar or are courses that can be taken at your own pace.

We also use CYPHER Learning to generate the web page (portal) where we have the product catalog and through which we sell our online courses.

We were able to build a whole learning ecosystem. 

The lessons we offer in each course can be both in written format and in audio or video format. This dramatically helps participants to choose their best way of learning.

In addition to the lessons provided, I developed various assignments. We also built a valuable relationship between trainers and participants through various features of the platform: rubrics, feedback, notes, mastery, and skills.

The platform allowed us several integrations with other systems. Also, translating menus into different languages helps our participants a lot.

There are many facilities offered by CYPHER Learning. 

For us, the biggest feature of the platform is that we can build competency systems. Thus, through the courses, we can certify the different skills of our participants. Within the platform, these competencies are linked to each learning module and each assurance. This allows us very good control over the competencies demonstrated by the participants.

We use the grading system a lot, and that's why the platform's rubrics and automatic scoring systems are very useful. Together with the ability to customize each notification and set rules applicable to each assignment, we can provide immediate and consistent feedback to participants.

We also use gamification to generate motivation for learning through play.

There needs to be greater granularity of user packages. We don't always have 100 users per month. However, we pay for 100.

We need a better solution for controlling inactive users. For example, any active user who connects to the platform generates costs for us, even if he is no longer an active participant. This means that we cannot be in control of the monthly costs unless we deactivate the user. Except if we do it this way, he loses contact with us.

The platform proposes a report-building system; however, this system is cumbersome and not intuitive.

We've been using the solution since 2013.

I used an alternative solution previously. I abandoned that solution since the platform had become a closed one that can no longer be used publicly.

I recommend a good calculation of costs per user. They will need a different solution (CRM type) to maintain the relationship with the old users, otherwise, they will be charged every time the old users connect to the platform again.

I have evaluated other platforms as well. At the moment, I don't remember them. It was nine years ago. That said, since then, I have not looked for another solution.

CYPHER Learning is a solution that understands the needs of a trainer and those of a participant in different courses. These needs are covered by a wide and almost complete range of facilities and solutions.

Therefore, it is important to expect constant changes in features and interface. CYPHER Learning is constantly working on updates, and the change is done automatically, suddenly, and without much notice.

Customer service (if you don't have a dedicated one) is forum-based only, and responses can take anywhere from one hour to two days, depending on the time zone.