We use CYPHER Learning as the core of our online learning platform. We are using it not only to deliver training courses for our customers but also for our employees.
Manager, Learn Program at Graphisoft, SE
Great for self-paced, online trainer-led, and online hybrid classes
Pros and Cons
- "The in-depth reporting feature of CYPHER Learning enables us to better understand the training needs of our customers and monitor the performance of our training services."
- "CYPHER Learning was the key enabler in transforming our traditional classroom-based training services to a fully digital online service providing more options to our customers and, at the same time, providing better insights to us."
- "Due to the complexity of our business, we would welcome more options for access rights management."
What is our primary use case?
How has it helped my organization?
CYPHER Learning was the key enabler in transforming our traditional classroom-based training services to a fully digital online service providing more options to our customers and, at the same time, providing better insights to us.
With help of online training, we can directly access our customers worldwide and get instant feedback about our own performance as well.
MATRLIX LMS offers plenty of customization options, so we managed to brand it as our own storefront for training services. Via API connection, we managed to integrate it into our company business systems.
What is most valuable?
CYPHER Learning is capable of supporting the administration, delivery, and management of all kinds of training activities, including online self-paced, online trainer-led, online hybrid, and classroom trainer-led courses. We also use it to deliver certification exam tests and distribute e-books with great success.
The in-depth reporting feature of CYPHER Learning enables us to better understand the training needs of our customers and monitor the performance of our training services.
Gamification is a great tool for inspiring registered users to remain active and learn more.
What needs improvement?
We have a huge user base and a large number of courses in our catalog, so there is always room for improving catalog screen loading times.
Due to the complexity of our business, we would welcome more options for access rights management.
It could offer more configuration options for e-commerce and be more flexible in product portfolio presentations.
Buyer's Guide
CYPHER Learning
October 2026
Learn what your peers think about CYPHER Learning. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
916,212 professionals have used our research since 2012.
For how long have I used the solution?
We have been using CYPHER Learning as an online learning platform since 2020.
Which deployment model are you using for this solution?
Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Trainer & Coach for Entrepreneurs, Leaders and their Teams at Learning Ecosystem
Great gamification, perfect for building competency systems, and has good grading capabilities
Pros and Cons
- "The lessons we offer in each course can be both in written format and in audio or video format. This dramatically helps participants to choose their best way of learning."
- "CYPHER Learning is a solution that understands the needs of a trainer and those of a participant in different courses."
- "There needs to be greater granularity of user packages. We don't always have 100 users per month. However, we pay for 100."
What is our primary use case?
Our company is a training boutique dedicated to courses for adults. We are a team that varies between two to ten trainers and offers courses for 15 to 80 participants.
We use CYPHER Learning to deliver asynchronous remote online courses. The courses we offer are for adult training in the professional field or personal development.
The courses offered are based on a specific calendar or are courses that can be taken at your own pace.
We also use CYPHER Learning to generate the web page (portal) where we have the product catalog and through which we sell our online courses.
How has it helped my organization?
We were able to build a whole learning ecosystem.
The lessons we offer in each course can be both in written format and in audio or video format. This dramatically helps participants to choose their best way of learning.
In addition to the lessons provided, I developed various assignments. We also built a valuable relationship between trainers and participants through various features of the platform: rubrics, feedback, notes, mastery, and skills.
The platform allowed us several integrations with other systems. Also, translating menus into different languages helps our participants a lot.
What is most valuable?
There are many facilities offered by CYPHER Learning.
For us, the biggest feature of the platform is that we can build competency systems. Thus, through the courses, we can certify the different skills of our participants. Within the platform, these competencies are linked to each learning module and each assurance. This allows us very good control over the competencies demonstrated by the participants.
We use the grading system a lot, and that's why the platform's rubrics and automatic scoring systems are very useful. Together with the ability to customize each notification and set rules applicable to each assignment, we can provide immediate and consistent feedback to participants.
We also use gamification to generate motivation for learning through play.
What needs improvement?
There needs to be greater granularity of user packages. We don't always have 100 users per month. However, we pay for 100.
We need a better solution for controlling inactive users. For example, any active user who connects to the platform generates costs for us, even if he is no longer an active participant. This means that we cannot be in control of the monthly costs unless we deactivate the user. Except if we do it this way, he loses contact with us.
The platform proposes a report-building system; however, this system is cumbersome and not intuitive.
For how long have I used the solution?
We've been using the solution since 2013.
Which solution did I use previously and why did I switch?
I used an alternative solution previously. I abandoned that solution since the platform had become a closed one that can no longer be used publicly.
What's my experience with pricing, setup cost, and licensing?
I recommend a good calculation of costs per user. They will need a different solution (CRM type) to maintain the relationship with the old users, otherwise, they will be charged every time the old users connect to the platform again.
Which other solutions did I evaluate?
I have evaluated other platforms as well. At the moment, I don't remember them. It was nine years ago. That said, since then, I have not looked for another solution.
What other advice do I have?
CYPHER Learning is a solution that understands the needs of a trainer and those of a participant in different courses. These needs are covered by a wide and almost complete range of facilities and solutions.
Therefore, it is important to expect constant changes in features and interface. CYPHER Learning is constantly working on updates, and the change is done automatically, suddenly, and without much notice.
Customer service (if you don't have a dedicated one) is forum-based only, and responses can take anywhere from one hour to two days, depending on the time zone.
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
Buyer's Guide
CYPHER Learning
October 2026
Learn what your peers think about CYPHER Learning. Get advice and tips from experienced pros sharing their opinions. Updated: October 2026.
916,212 professionals have used our research since 2012.
Senior Program Manager at a printing company with 51-200 employees
It keeps our students on track but I would like the user reporting and calendar system to be more accurate
Pros and Cons
- "For as long as I have been working with MATRIX (for a few years now), they have the social aspect with groups. The thing that they did not have for years, until earlier this year, was a reply-all feature. I had been asking for that for years and they finally added it this year. That has been helpful because now our students are less frustrated."
- "It brings students together in one place with teaching materials. Also, it has a social capability to it by way of forums and groups. That is definitely important for our programs. There has been a lot of engagement in our programs."
- "We can see who has accessed the portal, but it is not very intuitive. There is an issue with MATRIX user reporting. It is not that useful a lot of the time because we see conflicting dates in the activity and login. I have tried to work with their engineers, and asked, "Well, what's the real deal here," and there is no clarity around it."
- "We actually want to look at other systems or develop our own system because the cost point of MATRIX is so high. It doesn't feel like we get any value for it."
What is our primary use case?
We use it for three different programs of varying sizes. For example, one of our programs currently has 2,500 students. Another has about 1,200. So, we use it for varying programs that vary from anywhere from nine months to two years.
How has it helped my organization?
It brings students together in one place with teaching materials. Also, it has a social capability to it by way of forums and groups. That is definitely important for our programs. There has been a lot of engagement in our programs.
What is most valuable?
It is extremely important that dates and times are exact when we follow up with students, as it keeps our students on track.
For as long as I have been working with MATRIX (for a few years now), they have the social aspect with groups. The thing that they did not have for years, until earlier this year, was a reply-all feature. I had been asking for that for years and they finally added it this year. That has been helpful because now our students are less frustrated.
What needs improvement?
We can see who has accessed the portal, but it is not very intuitive. There is an issue with MATRIX user reporting. It is not that useful a lot of the time because we see conflicting dates in the activity and login. I have tried to work with their engineers, and asked, "Well, what's the real deal here," and there is no clarity around it. However, we can tell when people have last logged in.
The user reporting is a mess. It is unclear what I will get from this report. You need to keep tweaking and trying different options in the reports, then you don't know what you will get until you run the report. That is time-consuming and unclear to the user.
The calendar system could be greatly improved. I understand MATRIX is progressing in many ways by way of focusing on integrations with other apps and the whole API world. However, it would be nice if they could revisit their basics, e.g., the calendar system and user reporting, and get those basic things that people use every day to be accurate.
For how long have I used the solution?
I have been using it since December 2019, which has been pretty much two years now.
What do I think about the stability of the solution?
On the whole, it is pretty stable, but there have been issues that keep creeping up. I have been reporting them for years, getting temporary solutions. I don't know if they are running updates on their end, but the previous solution will then fall apart. I have to report it again and they have to fix it again. This all has to do with their basics, as far as reporting and calendars.
How are customer service and support?
The technical support is 50-50. You don't know what you are going to get. Sometimes they will resolve it or help you resolve it, then other times you get an answer from someone who says, "It is not capable of doing that." Then, the next day, you might get a response from another technician who says, "Oh, I am sorry. Our system actually does this quite often."
They are hands-off by way of saying, "Oh, we are unable to replicate this." This is even when I am showing them video and screenshot proof of what is happening. Quite often, they say, "Oh, we are not able to replicate this." Then, that is it. They don't really help beyond that.
I would rate the technical support as six out of 10.
How would you rate customer service and support?
Neutral
Which solution did I use previously and why did I switch?
We didn't previously use another solution.
How was the initial setup?
We do cycles with our programs, but I am involved in every setup.
The initial setup is straightforward in some ways. I have a background in LMS development so it is easy to set up and straightforward in that way. Some of it is not straightforward because some of the options are by way of setting up your site. They are not very clear about what they do. Or, some options are just thrown here and there in the settings. It seems not completely organized. It is like, "Well, where should we put this? Let's just put this here." Even though it doesn't quite make sense there, there isn't a lot of flexibility in terms of customizing things in MATRIX.
Deployment time varies per program. We try to allow a lot of space for QA testing and other things. It takes about a month to deploy, but that is not necessarily eight hours a day, five days a week. I am saying a month for internal user testing. Since our programs are very extensive with a lot of materials, it does take time to set them up.
What about the implementation team?
We just purchased this solution from the vendor, then it was built in-house.
There is a team for deployment and maintenance because we have so many students across a few programs. There are at least 10 people. That varies from people getting into the weeds of building the courses, working on the back-end, or just administering it.
What's my experience with pricing, setup cost, and licensing?
We extensively use it since we use it to deploy our biggest selling courses or programs. It is used year-round and daily by students, and by us as well. We actually want to look at other systems or develop our own system because the cost point of MATRIX is so high. It doesn't feel like we get any value for it.
Take your time and test it out. Forecast how many users you will have. Are they going to be able to keep up with the high cost per user? I would definitely tell them to really dive in and forecast growth. See if you can keep up with this budgetary-wise.
Which other solutions did I evaluate?
I really want to work with our VP of technology and see about developing our own system so we can move away from MATRIX and save on profit.
What other advice do I have?
I would rate this solution as seven out of 10.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Teacher of Social Sciences and Religious CC at a educational organization with 11-50 employees
Helped us facilitate critical thinking
Pros and Cons
- "It has 100% helped me organize my time. It provides more time for interaction and feedback with my students, both in the classroom or personally. This is why I consider the solution as an achievement. It feels more collaborative in the sense that planning not only depends on me, but also on my students."
- "It has helped me save a lot of time when working with students with special abilities; I have saved 75% of time with its easy presentation of material, and it has 100% helped me organize my time while providing more time for interaction and feedback with my students, both in the classroom and personally."
- "The parents' training was not adequate. Parents say that it wasn't user-friendly for them."
What is our primary use case?
It is my work platform for every single use case at the school.
How has it helped my organization?
The task system in CYPHER Learning provides a tool that helps us improve as an institute. We can see the progress report of each student in a general way. By watching the progress of all students, we can receive transparent feedback.
It helped us facilitate critical thinking. This is important because it facilitates the individual commitment and autonomy of the student in their learning. For example, I upload different materials, both audiovisual or visual, then the student can order their own material according to their own learning rhythm. It is also able to create it in a way that is not boring.
CYPHER Learning has a high capacity to work with a range of learning styles and rhythms. It was friendly and didactic enough to be able to adapt to the COVID situation. I keep my jobs and projects uploaded through CYPHER Learning. I also do this for my face-to-face classes.
The solution has given the rest of the technical team more time for other functions within the educational center. There are only two people dedicated to CYPHER Learning. Administratively, this reduces the cost of expenses and personnel. It has been good for distributing personnel into other technical information management functions.
What is most valuable?
I can share the learning experience with a variety of people. I have had the opportunity to do it through a video call and a phone call as well as through audio, images or files that I can send. The diversity of educational styles is something fascinating.
We use CYPHER Learning for automation and adaptive learning purposes. It seems to me that the service it provides is a nine out of ten.
The solution’s competency-based learning is very good. Its planning and presentation are good. I would give it an eight or nine out of ten because it facilitates the personal organization of students.
In general, it is easy for educators to communicate with students using CYPHER Learning.
It adapts to the various study and learning abilities of my students.
What needs improvement?
CYPHER Learning's adaptive learning for helping provide students personalized content based on their goals and performance varies since they could provide the student with a pre-entry message or a type of login board menu so the student could access the specific information that they want. In this area, I would give it a seven out of ten.
The training of teachers should be simpler. There are some teachers who are not using these platforms to communicate. Instead, they are using it for uploading material since they are not very technological and the training wasn't easy for them.
While the solution’s gamified learning environment facilitates critical thinking and encourages self-learning, it could be improved by creating an online evaluation strategy for students when they work on a specific topic.
It has room for improvement in the areas of presentation and ease of use. I would like them to make the options clearer and more approachable for a student. They could create a training platform to give direction. I would also like a friendlier alert message regarding the activities that you have to develop.
The parents' training was not adequate. Parents say that it wasn't user-friendly for them. It is important to take this into account. Also, CYPHER Learning could do more advertising on its YouTube channel for free videos so parents feel more involved.
For how long have I used the solution?
I have been using it for two and a half years.
What do I think about the stability of the solution?
We have only had one difficulty, and that was in August of last year. The platform simply froze. They did not inform me what the problem was, but told me it was from CYPHER Learning's side, I do not know exactly what happened.
What do I think about the scalability of the solution?
In our school, we have a divided impression on the platform. A part of the staff prefers something simpler. They do not handle technology as the main means of teaching, while other staff see it as more feasible because it provides us a more personalized means of education. It favors administrative work, but some staff say that it increases their administrative work.
We have 1,500 students, 250 teachers, and five people on the technical team.
How are customer service and support?
CYPHER Learning's team has been a bit distant this year. Sometimes, the representatives of the institute in charge of CYPHER Learning give us faster answers. Whereas, consultations with CYPHER Learning usually take eight to 10 days.
I would give it a seven out of 10. I have not personally dealt with customer service, but I have heard of a lack of communication that happens at the institution level.
Which solution did I use previously and why did I switch?
We previously used Seeweb, which is a communications platform. It was very simple, but we saw slower learning and skill development with students.
CYPHER Learning is much better in terms of profitability by up to 90%. CYPHER Learning facilitates a group to have easy accessibility. It is also much friendlier.
How was the initial setup?
The implementation, presentation, management, and introduction to the tools were all simple. I have experience in the use of platforms, so it seemed simple.
Our deployment took a week.
Our implementation strategy was mostly creating feedback amongst the whole team. We manifested different topics, such as uploading tasks. Thus, we discovered faster group strategies to use the platform.
What about the implementation team?
There was a consultant from CYPHER Learning who trained three people in our institution to have continuous service in case any difficulties arose. My experience with him was very good. He was very nice and practical with his answers. Although, I would have liked him to send me more video tutorials or material to read.
We needed three people: a technician and two administrative people.
What was our ROI?
It has helped me save a lot of time when working with students with special abilities. I have saved 75% of time with its easy presentation of material.
It has 100% helped me organize my time. It provides more time for interaction and feedback with my students, both in the classroom or personally. This is why I consider the solution as an achievement. It feels more collaborative in the sense that planning not only depends on me, but also on my students.
It has helped us save from 90% to 100% of our costs. The most valuable thing that we have earned in the last three years is time, e.g., my personal time versus my work time. There is more harmony.
What other advice do I have?
Go into schools who are using it. Ask both adult and student users to get an idea of how feasible the product has been for them.
Understand that any investment made in CYPHER Learning will be successful.
This year, our usage of CYPHER Learning has been reduced by 60% since we returned to face-to-face education. Our usage projection going forward will depend on this year's evaluations and final exams.
Biggest lesson learnt: How organized time can be.
I would rate this solution as eight out of ten.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Coordinadora Centro de Idiomas y Docente de Inglés at Bolivian Catholic University
Students see and understand what is expected of them; teachers can identify and work with struggling students
Pros and Cons
- "I also like the discussion board a lot because students can give their opinions there and interact with each other. For me, as an English teacher, it is also important because they practice writing in a real context."
- "Compared to traditional ways of teaching, I would estimate CYPHER Learning saves 40 percent of my time."
- "Perhaps there is room for improvement in the gamification part. I have used it but it has not been very clear to me. It may be my responsibility for not asking about it in the training sessions, but the way you use it is not so clear."
- "Perhaps there is room for improvement in the gamification part."
What is our primary use case?
It is the LMS that we use at our university. Personally, I am in the language department and am an English teacher. For the courses that I give, I use CYPHER Learning for practically everything. Everything is in it: the material, the tasks. It is a platform that helps us a lot in organizing our classes.
How has it helped my organization?
If I tell students that they have to do an essay, I create an evaluation rubric. They can see the rubric and understand exactly what they have to do in the essay. That makes it much clearer for students to see precisely what needs to be done. With rubrics, they can see progress transparently.
The system also helps when it comes to intervention strategies for students because, in the first weeks, you realize who is interacting in CYPHER Learning and who is not. You can see who is doing the units and who isn’t working and that gives you a chance to ask a student why they aren't doing their homework. In this way, you can develop strategies to help them. For example, you can try to change the content or advise the student to manage their time differently. These could be factors that influence how the student is interacting on the platform.
Compared to traditional ways of teaching, I would estimate CYPHER Learning saves 40 percent of my time.
The solution’s ability to bridge the learning gap for students is not bad, although each student is different so not everyone will go at the same pace. CYPHER Learning helps me in identifying each student’s mastery of the subject. I can deepen my work with students who are excelling as well as with students who are struggling. For those who are struggling, I can give them a little more time to complete the assignment. I don't think everyone progresses in the same way and CYPHER Learning gives me the tools to help students individually.
Another benefit is the time saved due to the reduction in administrative work. You can download marks to an Excel document and everything is already organized. In addition, I manage the language department and I can ask the teachers to send me Excels of their students' progress. That enables me to observe what the teachers are doing and see who has not worked much through CYPHER Learning. I can quickly talk to the teacher and solve any problems. The decrease in administration saves about 30 percent of my time.
It also helps save significant time at the end of the month. If a student has a complaint, we can see everything in the system. The evidence is always there.
And saving on paper is important to me, both as an individual and as a teacher. We are trying as a university not to use paper. Because all the tasks are in CYPHER Learning, everything is digital and online and I do not need to deliver so many paper reports.
What is most valuable?
Last year I participated in a contest in which we had to submit a video about something that I like a lot in CYPHER Learning. I sent in a video about the discussion board. I like it because you can upload any topic, video, reading, or quote, and the students can give their opinions and interact. That helps to deepen the discussion.
I also like the discussion board a lot because students can give their opinions there and interact with each other. For me, as an English teacher, it is also important because they practice writing in a real context. It helps them to have a voice and to know what they think about a certain topic.
Another valuable feature is that it makes it easy to see the progress of the students, and students themselves can follow their own progress.
In terms of automation, you can create your own units and place the necessary information in each unit. Although we in the language department use another platform where all our content is uploaded, with CYPHER Learning we can see if students are learning according to the tasks they are given. We can ask for videos and recordings and, in that way, it's automated. The process is more agile than the traditional process. The automation is good.
I also like the variety of options. An assignment can be just a simple essay, a paragraph, or the videos or recordings I mentioned. These options give students the opportunity to be creative.
Sometimes we do exercises that do not have a grade associated with them and that helps students to receive positive feedback without feeling evaluated. Students understand that it is not only about receiving a good grade but that it's also about self-improvement and they develop motivation as a result.
Also, the fact that they can see their grades through CYPHER Learning lets them know what they have to work on, according to their score. It is very organized.
And communicating with students is easy because we can send individual and group messages. This past semester, we sent several such messages. It's a feature that works very well. As an English teacher, I write everything in English and this provides my students with an additional way to learn the language. Sometimes, I ask them to send me an email in English in a more formal way, as well. For those reasons, communicating through the platform has helped me a lot.
Communication is very important, especially because of the pandemic. Sometimes, students have doubts, questions, or problems, but with the system’s communication tools, I can reply to them more easily. It saves us time and we can focus on more important things when we are in class.
What needs improvement?
Perhaps there is room for improvement in the gamification part. I have used it but it has not been very clear to me. It may be my responsibility for not asking about it in the training sessions, but the way you use it is not so clear. I know that there are tutorials, but I would like something more user-friendly that would explain how to use this feature.
They should also send out more questionnaires to receive feedback.
For how long have I used the solution?
I have been using CYPHER Learning since the second semester of 2020.
What do I think about the stability of the solution?
It seems to me that there were some problems with the internet in 2020, but they were our problems. This year, I have not seen any problems.
What do I think about the scalability of the solution?
The fact that our university decided to buy this LMS is very instructive because not many universities in La Paz have something like this. With each semester, every student and teacher becomes more and more familiar with CYPHER Learning. Most other universities use Google Classroom.
In the language department, we have 10 teachers and each semester we manage approximately 600 students.
The solution is being used throughout the entire university.
Which solution did I use previously and why did I switch?
The university acquired CYPHER Learning due to the pandemic.
We have a platform that has English content specifically for our department. It is 70 percent similar to CYPHER Learning but we use it more for uploaded content than anything else. So for us, the changes and getting familiar with CYPHER Learning were not as strange and complex as they were for other departments. We continue to use other platforms, but everything is concentrated in CYPHER Learning.
How was the initial setup?
The first part was a bit complex. We received training from the university. The systems center also had a person in charge of everything, but the beginning was complex because there were many settings. Once the systems center took charge of that, it was much easier to use. Like any tool, at first, it will be complex until you practice using it. It's normal to face some difficulties.
We started the CYPHER Learning training in June and by August we were done. We already have a department that is in charge of providing orientation, follow-up, and courses and, if a teacher does not understand something, they receive the necessary support. If I have a question, I can write to them and they answer me quickly. For example, if I want to understand more about gamification, I can talk to the department to receive help.
Our deployment strategy was that the university put a person in charge of each department and CYPHER Learning trained those people. In our department, a colleague took on that position for everything related to CYPHER Learning tutorials. We had information regarding the schedule of the training sessions and which tutorials we had to watch, and we were also able to consult with that colleague. In each department, the leader provided that information. There was also a support team for students from the computer department. Now, we have a support department that focuses on CYPHER Learning.
Our systems center supports login or connection problems for both students and teachers. We also have a pedagogical monitoring team. There are probably 10 people involved on our side, but only one or two work directly with CYPHER Learning. In each department there is a coordinator who helps new teachers with questions and training.
What other advice do I have?
CYPHER Learning is a good option for a large organization because it makes it easier to organize massive amounts of content, including data, files, and exams, as well as assign and review tasks. It makes things clearer for students. You can create In general, it is a good product.
It has taught me about the importance of adaptation. At first, I was a little worried that the students might not be able to adapt, but in the end, all the teachers and the students handled it well. It has taught me to adapt and set an example as a role model by using the platform.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Docente at Bolivian Catholic University
It's the main way that we communicate with students
Pros and Cons
- "CYPHER Learning is the main way to communicate with students. In CYPHER Learning, everything is recorded, including messages about tasks. I like that the messages are registered in the system. This way, I can keep track of students' efforts. We have a WhatsApp group and students also have my email, but I ask them to communicate through CYPHER Learning. The university administrators review teachers' data through CYPHER Learning. So, in case of any complaints, everything is registered there."
- "In general, CYPHER Learning is an excellent tool for both teachers and students."
- "There is a section where you can create games and tools. I don't know if it is because I didn't have the training, but I couldn't use the gamification tools. I would like them to create a link with a tutorial explaining how to do this from the platform."
What is our primary use case?
It is a tool that the university bought as the main platform to provide tools, call lists, upload content, and tasks as well as for synchronous and asynchronous teaching tools, e.g., forums and debates.
How has it helped my organization?
We created our own program to help us gather information based on skills and commitments. CYPHER Learning helps us to synchronize all the data.
We have had meetings in addition to our training. This way, the university knows if the purchase of the platform has been beneficial for teachers and students. The vast majority have evaluated the use of the platform as excellent and very positively. There were some older people who said that they had difficulty because of their low digital skills, which it forced them to update. In the graduate and postgraduate courses where there are older people, they are also forced to study and learn the platform.
CYPHER Learning has helped by providing a variety of activities to help students get engaged, developing their independence and higher-order thinking skills. The solution feeds these qualities. If students do not know how to upload a file, or they have doubts, then they can manage to learn on their own. This makes them continue being curious to discover the platform.
With CYPHER Learning, we have been able to save costs. Everything is digital so we have no need for printed materials. CYPHER Learning allows us to use links or codes where we can access PDF books, YouTube, or our own library, which makes it easier and saves a lot.
What is most valuable?
I find it very valuable. When a young person cannot participate in a postgraduate course because he needs to work in order to earn money and cannot go to face-to-face classes, they can instead upload their material which others did in person. A folder is opened for them where they can upload the presentation content. Not everyone can always be in face-to-face classes, so instead they have the opportunity to upload the materials to the platform.
During the pandemic, virtual learning was the only way. At the same time, it forced us to train ourselves in automation, which makes any tool simple, including CYPHER Learning. Now, there is a democratization of information and students have access to everything that a teacher can give them.
CYPHER Learning's adaptive learning is excellent for helping provide students personalized content based on their goals and performance. All the content that I offer as a teacher is available to students, e.g., welcome messages, units created, and different sections. Due to the university's requirements, it has to be attractive, creative, and original so a young student will have the opportunity to learn my subject in a pleasant, professional way. CYPHER Learning requires professionalism from a creator of creative, updated content. This way, young people can explore and enjoy a subject.
CYPHER Learning is the main way to communicate with students. In CYPHER Learning, everything is recorded, including messages about tasks. I like that the messages are registered in the system. This way, I can keep track of students' efforts. We have a WhatsApp group and students also have my email, but I ask them to communicate through CYPHER Learning. The university administrators review teachers' data through CYPHER Learning. So, in case of any complaints, everything is registered there.
What needs improvement?
There is a section where you can create games and tools. I don't know if it is because I didn't have the training, but I couldn't use the gamification tools. I would like them to create a link with a tutorial explaining how to do this from the platform.
It seems like there is now more personnel in charge of training teachers. There are now people who are playing the role of instructors, so there are even more personnel working on the platform than before.
For how long have I used the solution?
I have been using it since 2020.
What do I think about the stability of the solution?
It is a very well-made, stable tool. It is constantly updated and allows you to follow your work.
What do I think about the scalability of the solution?
We are using it for postgraduate studies about any subject. It is being used for practically everything. It is a tool for evaluations, content, and work.
How are customer service and support?
We also have training days all the time. People constantly support us regarding the platform. We have phone numbers if we need to call support.
I have never used CYPHER Learning technical support. I always go to the university trainers who always seem to know how to help. I would rate the technical support as 8.5 out of 10.
Which solution did I use previously and why did I switch?
Since the pandemic started, we have always used CYPHER Learning. Before acquiring it, we only used Zoom or Google Meeting. However, CYPHER Learning was very much needed for information and qualification purposes.
How was the initial setup?
We received training. It was not difficult because they explained it to us step-by-step. They even told us to open CYPHER Learning and try everything to find out what we least understood. The trainers that the university hired have helped us a lot. We can always call them and ask for support.
It didn't take me long to order my material in the system.
What about the implementation team?
The university hired trainers who taught us all the basics, then divided us into small groups. That is how they implemented the platform in our institution.
There is a main instructor and five other people who constantly send us messages asking us if we are having difficulties or notifying us about a training meeting in the pedagogical area.
This same instructor also made very good video tutorials.
What was our ROI?
CYPHER Learning has helped us save time on intervention strategies for students, especially those who need guidance. The way that the solution is programmed means that we have our own library with contents. This allows us to be sure that all the work is well-organized, which saves us a lot of time.
We have seen savings in that administrative work when preparing content, qualifications, and basically everything related to teaching. CYPHER Learning allows us to store all our content, helping us be able to grade tasks and assignments. Reaching out for assistance is also much easier.
Which other solutions did I evaluate?
I don't know any other platforms, so I can't compare them, but practically CYPHER Learning is a very good platform.
What other advice do I have?
It is a good, clear platform that allows you to use teaching tools. In general, CYPHER Learning is an excellent tool for both teachers and students.
Digitally, CYPHER Learning offers you various ways of learning. I have used videos or movie links in a forum so students can debate or have a discussion including their opinions. They enjoy the idea of a debate. Sometimes, students find creative ways to communicate, e.g., uploading their homework with a video that they made on their own. However, I haven't managed to create a game on CYPHER Learning yet.
The most important thing that CYPHER Learning taught me was to be schematic and ordered, increasing my logic skills. It also taught me to be creative and that you never stop learning and exploring.
I would rate the solution as 10 out of 10.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Director General at Colegio Alpamayo
We have been able to focus, in the midst of the pandemic, on the well-being of the students
Pros and Cons
- "The first point is the ease of use. It is a very easy platform to use, especially for students and families, with a very friendly layout. It also has a series of support systems, including communication with parents, students, the ability to invoice for online courses, and other qualities that make the system very versatile and facilitate a teacher's work."
- "Thanks to this, our school has exceptionally high results on the Ministry of Education tests."
- "I would like to see greater integration with some programs that are not natively integrated. Google is a standard. Everything integrates with it. Integration with Google is a key task."
What is our primary use case?
Our working hypothesis was that in a scenario where the school would be closed to in-person classes for a long time due to COVID, we would need a professional online education system. We approached it as if we were never going to see face-to-face education again.
How has it helped my organization?
We feel that while other institutions have suffered a little more from the effects of the pandemic, the fact that we adopted and developed a platform that is very professional from the beginning, and exploited its resources to the maximum, enabled our institution to maintain a high level of education. We believe that in this year's national assessments, our school will continue to achieve first-place results.
We have been able to deliver our entire curriculum online for a year and a half. CYPHER Learning quickly solved the issue of having a means to deliver the curriculum. We have been able to focus, in the midst of the pandemic, on the well-being of the students, their emotional health, and support for parents. The level of learning has been quite high and the level of emotional control of the students is optimal.
We also feel that students feel safe. Something that has been quite surprising is the use of technology in the first grade with six-year-old students. We were a little skeptical about the technology issue for such young students. But with a little initial help from the parents, those students have become fluent in the use of the technology, like any other tool, and they move around it with ease. The level of autonomy that children can achieve is impressive.
The students flow with the platform, as it has a gamification process and stimuli. It engages very well with the essence of positive behavior reinforcement and allows me to recognize good work by students when it is done through the platform. And the synchronous work students do enables them to objectively see their own level of performance. They are also aware of being recognized by their teachers for their work, and this increases their engagement with the program.
The gamified learning environment allows us to create curricular spaces that are different from the traditional courses that the curriculum has. A teacher, for example, can decide to create a new workshop or specialization course for students who are interested in a specific subject. The teacher simply opens the channel and registers the students. They can choose that students from different grades interact with each other by sharing a course or a workshop, and this is interesting and novel.
CYPHER Learning has also significantly reduced paperwork for me, as well as the need for printing. There is less spending on paper supplies and CYPHER Learning is complemented by other tools that allow me to interact with students immediately. It has reduced my printing costs by about 60 percent.
Above all, what it has done is provide our team with more time available to focus on teaching and learning processes. It could help me reduce staff, but we have preferred to use the time it has freed up for our teachers to reinforce them in the pedagogical area. This is how we believe we will achieve better results.
What is most valuable?
The first point is the ease of use. It is a very easy platform to use, especially for students and families, with a very friendly layout.
It also has a series of support systems, including communication with parents, students, the ability to invoice for online courses, and other qualities that make the system very versatile and facilitate a teacher's work.
It has a good level of integration with different applications.
This LMS also allows us to do "differentiated instruction." It is a very effective tool for creating specific tactics that allow me to work with advanced students and with students who have learning difficulties. In this way, each student has an educational program focused on their personal characteristics. Thanks to this, our school has exceptionally high results on the Ministry of Education tests.
CYPHER Learning’s adaptive learning helps provide students optimal, personalized content based on their goals and performance. I really like this ability to adapt to the development of students. It is a contemporary feature, which should be pursued as an important educational process. It is making our work much easier.
The reports are fundamental. They have been super useful for personal follow-up with students. The fact that the system helps me to track the students in the delivery of work and the achievement of competencies allows our educational team to interact with the parents and children for cases in which special, focused help is necessary. This is very valuable. We have noticed in internal tests that students have achieved educational requirements though the distance-education system, and that the students are working hard. In other words, students who were experiencing some sort of void are filling that void by using this platform.
The fact that teachers can track student progress on a competency basis through a mastery grid makes our work much easier. Students are evaluated by their competencies, which is vital for us. It adapts very well to a modern teaching and assessment system. The assessment done with the platform meets contemporary demands and gives the school the opportunity to apply them. This is most advantageous.
It practically gives us another language for communication. As a director, I like to recognize students when they have achieved a good result or participated in a championship. Through CYPHER Learning, I am able to send them messages and I usually receive an immediate response from the students. In this way, as a director, I can quickly reach many people with a message of encouragement. It goes along with promoting positive behavior. This also includes students who have difficulty. If not for CYPHER Learning, I would have to go through a much more complex process to communicate with them.
CYPHER Learning provides a variety of activities to help engage students and develop their independence. We are a technological society that uses technology intensively. Introducing students to this system, beginning to automate certain teaching processes, and making it easier for students to access resources is something that is very relevant to the 21st century.
Furthermore, the solution's intervention strategies for students, especially for those who need guidance, are a great strength of this LMS. The fact that the platform allows me to create my own line of work helps a lot and enables students to achieve results and be recognized by the system for their successes. It is a fabulous tool. I put the work in place and students are quickly reacting and working. I can attend to it personally and help students advance in context.
The solution’s ability to bridge the learning gap for students is absolutely a great outcome and advantage. When students receive rapid feedback, they are always eager to excel in their studies and to advance. You create topics in which the level of difficulty increases, the student achieves the desired results, feels happy, advances, and the teacher can quickly recognize this.
What needs improvement?
I would like to see greater integration with some programs that are not natively integrated. Google is a standard. Everything integrates with it. Integration with Google is a key task.
Also, it would be interesting to have it integrate with the International Baccalaureate. There is a platform called ManageBac that has this type of integration. If CYPHER Learning would use that as a reference, it would increase its functionality and scalability.
For how long have I used the solution?
We have been using CYPHER Learning for two and a half years.
What do I think about the stability of the solution?
We have never had stability problems with CYPHER Learning. Any downtime due to updates has always been preceded by notices, and the time the platform was in update mode was quite short so it has never been an obstacle.
What do I think about the scalability of the solution?
When we started CYPHER Learning, it was as an individual school but we quickly scaled with CYPHER Learning so that all three schools in our group were incorporated. We made adjustments to share domains and the growth process went perfectly. If we had to open new offices, everything would be perfectly integrated.
Currently, we manage about 1,500 students as well as 180 teachers. In addition, there is administrative staff.
We are using it intensively at the moment because here, in the Peruvian system, if someone gets sick, the students and teacher in that classroom must go into lockdown for five days. That makes CYPHER Learning perfect for us.
We still have a long way to go to exploit all the resources that CYPHER Learning gives us. We know that it is a very extensive and powerful platform from which we have seen great benefit, but we can continue to explore and take much more advantage of it.
How are customer service and support?
We have greatly appreciated the support we have received from the CYPHER Learning team. That has been vital for us. When we made the decision to work with CYPHER Learning, their staff was able to give us 24-hour assistance and, in four days, we had 85 percent of the school on the platform.
Which solution did I use previously and why did I switch?
When it looked probable that the country would be affected by COVID and that we would not be able to have in-person classes, we first used Google Classroom and another platform. We then understood that we needed to have a professional platform.
We evaluated different platforms and we found that what CYPHER Learning offered was very interesting. The layout is very friendly and the tools are quite powerful. We also felt that there was a high level of support. For these reasons, we built our distance-learning system with CYPHER Learning.
How was the initial setup?
The initial setup was easy, especially due to the support we received. In fact, when the lockdown came, we were making the decision to switch to CYPHER Learning but we had not yet registered our students. We were only at the stage of registering the lesson plans and the grading systems. They then suddenly announced that the lockdown was coming into effect in the next 24 hours. We had to register the students in bulk and we had difficulties transferring the CSV files. But with the help of CYPHER Learning's technical support, the problems were solved in a matter of two or three hours and, on the same day, we registered all our students in the system.
Overall, we had the system running in four days. Evidence of CYPHER Learning's versatility is in the fact that that was how long it took to have our school's entire educational system registered. It took us a total of seven days because we wanted to do internal tests, but that was proof, for me, of how flexible this solution is.
Once we created the environment, we had to integrate another school and this was done without any problems.
The deployment involved our head of technology, me as the director of studies, our three elementary and high school coordinators, and two support teachers who are strong in technology and academics.
What about the implementation team?
Everything was done with the support of CYPHER Learning. We had some training which was admirable because, as we understood at that time, CYPHER Learning had a lot of pressure worldwide. We felt taken care of in every way.
We have also received communication from CYPHER Learning on the upgrades and developments.
What was our ROI?
CYPHER Learning is much more profitable. I know of other institutions that went with other solutions that took a long time to implement. With CYPHER Learning, I did not have to create layouts or environments and I did not have issues of organization or coordination. The management abilities CYPHER Learning provides allow you to quickly define grades, sections, groups of students, and to decide the layouts for each one. It is much easier.
For us, the return on investment was when the parents accepted the platform and recognized the work that was being done in the school during the lockdown. We did not experience a paralysis in education. We only had four days without classes, which was time we needed to refine the platform. When we started using CYPHER Learning, we had students working 100 percent. Some schools opted for synchronous teaching which is very tiring. We opted for mixed synchronous teaching and that helped prevent students from becoming tired, as well as their parents. The students could get the best out of themselves.
What's my experience with pricing, setup cost, and licensing?
CYPHER Learning's price is good.
What other advice do I have?
I don't think there are any other tools that could be better than the internal systems we have slowly and strategically built in CYPHER Learning. Before implementing, you have to be clear about your educational objectives and how your educational system operates internally. You need to have your pedagogical system organized. For an institution that is in the process of making changes, and looking for an opportunity to improve, this could be a very good opportunity.
What I have learned from using CYPHER Learning is that technology allows us to personalize and differentiate education much more. It helps us to achieve learning objectives more easily, when we use it well. It also provides great engagement for students with technology. High-achievers and students with difficulties are also better taken care of and given special attention.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Director of Virtuality and Institutional Relations at Corporación Tecnológica de Bogotá
Enables us to personalize learning for our students and empower them to achieve the grades they want
Pros and Cons
- "It is very easy for educators to communicate with students using CYPHER Learning. The entire community is on the platform and we all know the process. There is fluid, fast, and effective communication that consists of sources that give us what we need to continue our educational processes."
- "CYPHER Learning is a platform that provides many tools to help develop as an institution and generate educational and training progress for the community."
- "An important addition would be training so that we can exploit the platform much more. The platform is advancing and being updated. It is important to know and understand everything in more detail, and how to work with it."
What is our primary use case?
This is our institutional education platform. We use it for our virtual programs, to support face-to-face programs, and for teacher training.
How has it helped my organization?
The platform gives us the opportunity to help students advance and personalize their goals.
Using CYPHER Learning, we have been successful in identifying students who are not at the level they should be at. They can see a transparent and explicit rubric system that indicates what they have to do to get a good grade and that empowers students to achieve the grades they want.
CYPHER Learning saves us time on intervention strategies for students who need guidance, in particular. I don't know exactly how much time we save, but at the moment that a teacher identifies that a student is not handling a subject well, the teacher begins to use other didactic tools so that the student can commit. It also saves time in being able to correct exams. We are able to accurately monitor students, as the platform shows us who is behind and who is ahead, and that enables us to create strategies. The platform itself helps to systematize the process.
Students are not at the same level, and each one has their own learning process. Being able to also personalize learning through the platform makes it a very good tool for our educational progress. It helps generate a report so that we can follow up on students and that makes life much easier. Previously, that took a week, but now, it only takes a day to create that report.
Also, being able to generate creativity in students when working virtually, through games and other features, helps us to empower them while encouraging creativity and collaboration with classmates. The gamified learning environment is very satisfying, helping to make learning dynamic rather than static. The fact that students are empowered by that collaborative work makes the students begin to generate critical and analytical thinking and generate their own knowledge.
We have been able to reduce the number of professors and staff. We no longer have the entire research committee, the curricular committee, the direction of training, or new academic projects. We only have professors who teach the courses themselves, and a coordinator who monitors the program. It has saved us not only on personnel but also on the budget of our physical facilities. We have seen an improvement in the institution's financial resources.
It has also helped a lot to save money on printing and the need to buy books.
What is most valuable?
It is a very intuitive platform. We have been able to train adults, older people, who are not familiar with digital environments. These are people for whom it is usually a challenge to use a platform like this. When they use CYPHER Learning they develop well. The platform gives them training to help them on their way to excellence.
It is very easy for educators to communicate with students using CYPHER Learning. The entire community is on the platform and we all know the process. There is fluid, fast, and effective communication that consists of sources that give us what we need to continue our educational processes.
What needs improvement?
An important addition would be training so that we can exploit the platform much more. The platform is advancing and being updated. It is important to know and understand everything in more detail, and how to work with it. Other institutions haven't been able to handle it.
For how long have I used the solution?
We have been using CYPHER Learning since 2019.
What do I think about the stability of the solution?
The platform has made a good impression when it comes to stability. It very rarely happens that the platform crashes. It is very stable and the content doesn't get lost. Above all, having the platform outside of our institution has been an advantage.
What do I think about the scalability of the solution?
The scalability is very good.
Within the platform we have 427 students, 29 teachers, 13 administrators who are program coordinators, the training coordinator, and the director.
We have plans to increase our use of CYPHER Learning. Little by little, we are growing. We are launching six new programs in virtual mode and we are offering continuous education in virtual mode. We have worked with international companies for training where we have had 300 participants, so we’re not only growing on a national level but also internationally.
How are customer service and support?
En una escala del uno al cinco, su apoyo es un cinco. Cuando haces un pedido de ayuda la respuesta es inmediata. No soy un profesional de la ingeniería, pero la ayuda que te brindan, la forma en que te orientan sobre cómo mejorar un proceso, es muy buena.
Which solution did I use previously and why did I switch?
We met CYPHER Learning through a virtual education event. We were looking for a new vision for our institution and that was where our director encountered the platform for the first time.
We previously used Modul, but it does not offer us everything that CYPHER Learning offers. CYPHER Learning is more user-friendly.
How was the initial setup?
The initial setup was simple, due to the management of the platform, but complex due to the integrator who did the initial work on the platform.
What about the implementation team?
We are still implementing it. No implementation strategy was given. The integrator we had at first did a very basic virtualization and the experience with him was terrible. He set up the program and presented it but the virtualization did not function well.
Eventualmente, tuvimos que contratar a un experto para virtualizarlo adecuadamente. El experto es extranjero y conoce muy bien la plataforma.
What was our ROI?
When it comes to continuing education, we have seen a return on our investment in our courses. It has been very helpful to be able to start working with CYPHER Learning and that is the biggest return on investment for us.
What's my experience with pricing, setup cost, and licensing?
CYPHER Learning's pricing works perfectly for our institution. They have taken into account smaller institutions and that provides great value.
Which other solutions did I evaluate?
We evaluated Blackboard Learning Management and other platforms, but it was definitely CYPHER Learning that suited our budgets and needs.
What other advice do I have?
When it comes to CYPHER Learning's automation for helping to set trigger rules to show or hide specific content, I would rate it at 8.5 out of 10. It's not that the platform is not providing us with all the tools to develop things. Rather, it's not a 10 because, as the platform develops, we have to adapt again to every new version. I feel that we have fallen behind, but that is more on us and our capacity than the platform’s fault. The platform has updates and improvements and although our process of adapting to these changes is slow, we are still seeing great progress regarding the capacity of the platform.
I rate CYPHER Learning highly because of how well it is adapted for people who do not know how to handle digital environments. You can create content from scratch and potentiate it as much as you want. On other platforms, you feel limited and those platforms aren't so user-friendly. They cannot generate as many communication spaces as CYPHER Learning can. For example, if I am connected in CYPHER Learning and someone sees that I am connected, interactive chats are generated and a solution can be given to the students immediately.
It is a platform that will easily adapt to your school, whether it's basic, primary, or university education. It is a platform that provides many tools to help develop as an institution and generate educational and training progress for the community. It helps you to virtualize your institution.
Education is a subject we have to work on day by day. Everything is changing and evolving and we have to adapt to the processes of the new generation. Technology is part of the challenge of this new way of life, generating more relevance. That is what I have learned using CYPHER Learning.
Which deployment model are you using for this solution?
On-premises
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Google
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Docente Titular at Bolivian Catholic University
Makes the teacher-student relationship more transparent with feedback that helps students learn
Pros and Cons
- "Compared to other platforms, it is very user-friendly and intuitive, and both teachers and students can easily find what they need and use the functions without extensive training."
- "Overall, it is quite good and has the essentials."
- "I would like to see an improvement in peer bonding and the possibility for students to share knowledge among themselves regarding the work that they do. That would greatly help in that it wouldn’t be a one-to-many communication format."
What is our primary use case?
Spaces are created for our subjects and courses and each teacher manages things according to their needs. I try to make content and sources of activities and actions that can be carried out by linking with other applications and I configure the grading aspect as well.
How has it helped my organization?
It has helped to make the relationship between the teacher and the student transparent in different ways. First of all, it allows the student and the teacher to know what progress the student has made. Second, in addition to the grading system, there are charts that both teachers and students can see, indicating the student's performance and their grades.
Transparency is one of the valuable aspects of the platform. I can be very transparent with students, both in terms of advancement in the subject and the production of knowledge. That is especially true in the areas of evaluations, qualifications, the possibilities for feedback and for corrections. That seems very important to me. CYPHER Learning gives me that ability and, in some cases, it motivates me to do extra work. Take, for example, a relatively mechanical quiz. Because there is an opportunity to give feedback, it makes it less mechanical and lets the students know where they were wrong and what the teacher's impression is. That seems important to me.
It has also allowed the incorporation of new tools linked to the platform. It is a day-to-day tool for me. Each step I take in the subject, whether it is virtual or face-to-face, has a corresponding feature in CYPHER Learning.
We're going through the pandemic and, with the confinement and quarantines, and even when there is a local outbreak, CYPHER Learning allows us to quickly turn to virtual education. We're embracing a type of hybrid education, and that has been fundamental during the pandemic.
It also allows me to have a source of reference for what is happening during the semester. It gives us a single record of face-to-face and virtual interactions, making it a more solid reference.
Another benefit is that it has helped save time on intervention strategies for students, especially those who need guidance. It has made that quite easy for me in particular cases. The fact that I can retrieve material from a library and upload it adaptively has saved me a lot of time and allows me to adapt to the situation.
The fact that the students have a point of reference on the platform means that classes are not fragmented. The platform allows the teacher to unify activities by focusing their students on instructions or content or activities. It creates pretty solid points of reference about the students.
It's also great that you don't have to print things. CYPHER Learning is not the only solution with this ability, as other applications allow you to do so. But we can link them with CYPHER Learning and that’s also good. The university has also included access to the international libraries and this means that students are not looking just anywhere for information but, instead, use these libraries. As a result, there have indeed been many cost savings. I prefer that students do work virtually instead of printing it.
What is most valuable?
Compared to other platforms, it is very user-friendly and intuitive, and both teachers and students can easily find what they need and use the functions without extensive training. Obviously, you need a minimum introduction to the system.
There are a lot of built-in functionalities and many more functions than we use, things that we would need to know in detail.
In terms of automation, I have dedicated myself to doing tests or qualifications in a more automated way, but I have not delved into other things.
CYPHER Learning provides a variety of activities to help with student engagement. There are some students who are very limited when it comes to what the teacher offers them from the platform, but there are other students who exploit the resources of the platform quite well. Due to the lack of skills of some students in my country, there is no possibility of exploiting everything.
It allows the integration of different pedagogical approaches. While it is true that we cannot speak of a completely virtual scenario yet, what has been done instead is an adaptation from face-to-face to virtual. Many teachers have tried to recreate their face-to-face format, mediated by virtuality, and CYPHER Learning has been a source of material and of recorded and published classes.
Some teachers have used other approaches, such as using the collaborative aspects that CYPHER Learning makes possible. That way, learning is not only via a shared class with explanations, but also includes activities that enable building and learning via collaboration. This is a leap that virtual education allows us. From my point of view, CYPHER Learning has both participatory and collaborative tools and this seems like a very good combination to me. It does not have everything, and it is true that there could be more applications adapted and included.
What needs improvement?
I wanted to use it as a source of communication with students, but that didn't work out very well. It is easy for educators to communicate with students, but CYPHER Learning is constituted as a formal communication tool. It shows what students and teachers say to each other, but for non-formal, practical notices, dialogues, and questions about what people did not understand, they use WhatsApp or Telegram a lot more.
At the level of daily communications, CYPHER Learning is not the tool they use. It is only used for things like requesting permission or communicating with the whole class. The type of communication we have is quite horizontal in general, so there is a lot of non-formal communication, and that personal communication between the students and teachers is normally via WhatsApp or Telegram.
I would like to see an improvement in peer-bonding and the possibility for students to share knowledge among themselves regarding the work that they do. That would greatly help in that it wouldn’t be a one-to-many communication format.
Another possibility would be incorporating additional applications to expand the functionalities of the platform. I don't know if they exist or not because I don't have administrator privileges, but that could be interesting.
Also, teachers do not have privileges compared to other platforms. We cannot connect applications that allow us to tune LMS or enhance it much.
Another point is that there are some jobs or tasks that cannot be seen by everybody. If someone submits jobs, I can see them but students do not have that possibility, or at least I have not discovered it.
For how long have I used the solution?
I have been using CYPHER Learning for a year and a half to two years.
What do I think about the stability of the solution?
I have never had any problem with its availability. I know that there are students who have experienced problems that were linked to their browsers or to the internet access they had. But no problem has ever arisen with the platform itself. It has always worked quite well.
What do I think about the scalability of the solution?
As an institution, we haven't tested the scalability extensively. We are a university with headquarters in four cities and the distance between them is 400 kilometers. CYPHER Learning has given us the opportunity to have a single subject with a single teacher who works in a given location and that has been a form of scalability that did not exist before. We call it "inter-branching."
We have about 20,000 students and about 2,000 teachers as well as another 500 people who are linked to other services who are probably using it. I don't know exactly how many users we have.
The university offers us this platform and all teachers and students are linked to it. Each one takes advantage of it in a different way. In certain cases and specific situations, other platforms are still used and they are not always linked to CYPHER Learning. There are teachers who prefer using other platforms for certain things.
How are customer service and support?
I have never used the technical support but it is done via the platform, either face-to-face, in a phone call, or through a WhatsApp chat. From what I understand, they usually respond very quickly.
How was the initial setup?
I have worked with other platforms, so when I saw CYPHER Learning it was very intuitive for me and I had no problems. It is necessary to invest a little time to understand certain modalities, but it is simple and friendly, once you know the environment.
It took me a couple of weeks to configure the essential things, while the more complex things took months.
As part of our implementation strategy, our university did three things. First, it called a local expert who was not from the institution or from CYPHER Learning, and he did the initial training. There was another training round for the teachers that went a little deeper, helping them to investigate and use the tool, especially in the field of evaluation. Finally, there was a course organized by an Argentine university that uses CYPHER Learning for pedagogical strategies.
What about the implementation team?
We used an integrator at the beginning and a consultant later. Some of the training was more technical, about use of the platform itself and how it works. Other sessions were more about how to exploit it pedagogically. They were two different aspects but both were very helpful.
The consultant was a representative of the Catholic University of Salta in Argentina who gave us the more pedagogical aspects related to CYPHER Learning.
What's my experience with pricing, setup cost, and licensing?
If we compare CYPHER Learning with Modul, the latter is free but the problem is that the amount of time one must dedicate to the configuration of its tools is considerable. When you translate that time into money, it has economic weight. With CYPHER Learning, everything is ready, making it simple to use without having too many deep configurations or requirements for knowledge of languages or programming.
I don't know how much CYPHER Learning costs, but if you have the budget, it is worth it.
Which other solutions did I evaluate?
At the beginning of the pandemic, we used a platform called Modul, which is open source, but it was less user-friendly for everyone. We also had a platform called Classroom but everything was a bit fragmented. CYPHER Learning has allowed us to unify all the teachers' and students' tasks in a single platform.
I have also used a paid platform called Docent, but with CYPHER Learning I have access to local platforms built by universities.
There are some other free online platforms and one where you have a trial version and then you can upgrade to a paid version and receive more tools. But it was very dedicated to the educational side, meaning the broadcasting of content and activities, but had very little in the way of evaluation or administrative management. In that sense, it did not provide the support we needed.
In the end, our university made CYPHER Learning the only official platform. Even if it hadn’t been mandatory, I would have chosen it anyway.
What other advice do I have?
When it comes to competency-based learning I do not know if it is fully enabled in our case. I can see that the students have badges or awards, and when they have been outstanding in one subject or another, but I have not been able to see a record of the student's performance. It is likely that it is not enabled.
In terms of the staff needed to manage the LMS, we have had to dispense with some functions and enable other functions. Some administrative management has been decreased, but the level of technical support for students and teachers has increased. Some people have had to assume the roles of technological and pedagogical advisors, while others have been able to reduce their involvement in qualifications because those processes are more automatic.
It is a fairly complete product that not only allows you to manage content and educational activities but also to manage things administratively. You can create learning communities, and it enables you to link many tools. There are also many options for accessing libraries in one place. It is suitable for a university. Other educational institutions may find it too big.
Overall, it is quite good and has the essentials.
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
Associate Director of Teaching & Learning at Edtech Insight
Provides peer-to-peer learning experience and allows you to customize the platform as per your organization's vocabulary and look-and-feel
Pros and Cons
- "We love the group feature allowing students to have peer-to-peer learning experiences. In our case, it is for students, but this feature could also be useful for a business to provide peer-to-peer learning experiences for employees. The group tool provides an opportunity for students to connect with their peers inside of their own digital space. One of the aspects that we love about the group tool is that it allows students to leave the course but engage in a digital space where they access materials that are personalized to their group."
- "CYPHER Learning is extraordinarily intuitive and gives us so much freedom to customize the platform to align with our organization's look-and-feel and vocabulary while powerfully supporting student agency and success."
What is our primary use case?
We offer transformative health programs. We offer self-paced and cohort-based learning experiences online for health and wellness.
We are using its latest version.
How has it helped my organization?
CYPHER Learning is extraordinarily intuitive. It allows us to customize the design and the look-and-feel of all of our pages inside of a course.
It also allows us to direct students automatically from one task to the next, including creating their own reflections and personal goals. So, it really does support student agency, as we call it, as well as student success in completing tasks on their own.
We are able to see who has not accessed the portal and follow up with those people. It is important for us because retention is one of the factors in evaluating the efficacy of a course.
It enables us to monitor and check student progress. We don't use the mastery tool so much, but we do use the gamification tool where they get a set of scores or points once they complete something, and that badging system helps us track the completion. We've steered away from the grading tool and stuck with more of what I always call the rewards.
What is most valuable?
We love a couple of things. We love the group feature allowing students to have peer-to-peer learning experiences. In our case, it is for students, but this feature could also be useful for a business to provide peer-to-peer learning experiences for employees. The group tool provides an opportunity for students to connect with their peers inside of their own digital space. One of the aspects that we love about the group tool is that it allows students to leave the course but engage in a digital space where they access materials that are personalized to their group.
We also like gamification. It allowed us to give our users scores and have a friendly competition to motivate their learning success.
Another great feature is that it allows you to change the naming conventions of the tools. I've never seen an LMS that allows you to do that. All organizations have their own vocabulary, and this is just an extraordinary feature that gives you so much freedom to customize the platform to align with your organization's look-and-feel and vocabulary.
Their Support Forum was exemplary. I got answers within 25 minutes of my questions, and they were personalized to me, which made the Support Forum highly valuable. I love the fact other people could see the question and the answer I got, and I could see theirs.
What needs improvement?
I'm an instructional designer, so from a designer standpoint, it is important to have a user-friendly resource folder that allows us to organize our artifacts for easy access to pull into multiple pages and modules. The second feature that I need is an easier capacity to edit pages with images and customizable headings.
For how long have I used the solution?
I started in November of 2019.
What do I think about the stability of the solution?
It is highly stable.
What do I think about the scalability of the solution?
It is absolutely scalable. Currently, we have 10 courses, and we could easily go way more.
In terms of its users, we have a curriculum director who oversees content quality, and then we have course builders. Sometimes, the curriculum director takes on the course builder role, which means aligning the content into a cohesive format in CYPHER Learning. We have an admissions director who looks at the analytics to help us look at retention and other continuity needs.
In terms of its usage, we're currently in a little bit of a holding pattern. We've done an initial launch, and we're now assessing and bringing on more content experts. So, we're back in what we call build mode with a plan to launch in the fall another set of courses.
How are customer service and support?
Their Support Forum is fantastic. The initial onboarding was easy with great technical support and relationship building with Alexia. I got a chance to get to know her really well because she's a designer. If I didn't get what I needed at the Support Forum, I could reach out to her directly. I would rate their support a 10 out of 10.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
I am an instructional designer. So, I work with lots of learning management systems, but in particular, for this project, I didn't work with any other solution.
How was the initial setup?
It was straightforward. The company provided us with excellent onboarding training.
The build took a long time, but that was not because of CYPHER Learning. I could probably build a full course in a week if I had all the content with me.
What about the implementation team?
We implemented it on our own. In terms of maintenance, the curriculum director and the course builder both tag team to support the technical ends. They also need to communicate with the content experts of the courses to manage student expectations and technical needs. We had to set up a Google email account to make sure students had a place to get help.
What was our ROI?
We absolutely will see an ROI when we launch.
What's my experience with pricing, setup cost, and licensing?
Their plans are based on enrollment numbers. We're at the silver level with 100 active learners. So, you're really beholden to how many learners you're going to accommodate. There are no extra costs in addition to the standard licensing fees.
Which other solutions did I evaluate?
I evaluated Thinkific, but it was nowhere near the level of features and customization that we needed.
What other advice do I have?
Maybe I'm being biased, but you definitely want to hire or have a course designer with the skills of course design and the understanding of how to leverage all the features that are available in an an LMS. The other piece of advice is to be very thoughtful and intentional about your initial setup by asking how it aligns with your goals and outcomes. For example, we needed to think about the naming conventions of each feature to match our organization. So, instead of calling them courses, we called them journeys. Instead of calling them groups, we called them communities.
The biggest lesson that I have learned from using this solution is to collaborate and work as a team to build the platform, and iterate, iterate, iterate.
We connect it to HubSpot, which is for our tracking of marketing, but in CYPHER Learning, we haven't done a lot of automation. We also haven't used the competency-based learning feature. We're very new, and we do intend to use it, but we aren't there yet. We do use gamification and badging.
I would rate CYPHER Learning a nine out of ten.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Other
Disclosure: PeerSpot contacted the reviewer to collect the review and to validate authenticity. The reviewer was referred by the vendor, but the review is not subject to editing or approval by the vendor.
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Updated: October 2026
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Thank you so very much for your review and feedback! We are sorry to hear you have had a frustrating time with your support issues.
At CYPHER LEARNING, we strive to work closely with our customers to resolve their concerns and will continue to be responsive to your needs. In the future, should you experience any further issues, do not hesitate to contact your ACE Representative directly, as they are always happy to assist in any way they can.
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CYPHER LEARNING team