CYPHER Learning Reviews

Our company provides aligners to align your teeth, instead of braces. We have a network of doctors and we use CYPHER Learning for our academy where we have courses on how to do specific things with aligners and to explain the treatment. We use it to explain orthodontic procedures and we have a list of courses that we share with our doctors.

There are a few benefits we have seen. First, it helps us create a more seamless onboarding journey for any doctor. We've integrated the LMS with our CRM system and whenever we have a new doctor in the CRM system, they automatically get login instructions for our academy. They then have to go through certification for our treatment. After that, they can move on to the other courses and start submitting their aligner cases for their patients. CYPHER Learning enables this cycle and it has made the journey more seamless for new doctors. 

And for doctors who are already in our CRM, of course, it helps us in giving them the knowledge they need, because some of them lack some skills. Instead of doing one-to-one calls and support with our clinical team, now they can watch specific courses and get the knowledge they need.

The solution has saved us costs because we used to have many one-to-one calls with the clinical team and commercial teams. Some of the courses now substitute for that. They can go ahead and watch them instead of speaking to one of our team members.

And there are some new features that are important for us. The branded mobile app is one because, now, everyone is surfing on their mobiles instead of their computers. That's going to be a value-add. And while we haven't utilized the point system a lot yet, when we give specific points to specific courses and then link that to our loyalty program, it's going to make a difference.

Some of the features we like are the 

• usability of the interface
• group feature 
• points system.

The usability makes it easy for our doctors to find whatever they're looking for. The groups help them interact with each other, creating a kind of network and a place of engagement. It's not just a platform to go and learn and get out. It's a place where they can actually interact with other doctors and share experiences.

It also enables us to see who has not accessed the portal and we send them reminders to log in. And for those who, for example, have already enrolled in one course, we try to upsell them to enroll in more courses and complete them.

That follow-up ability is very important internally because we need to see more interaction with the academy. We want our doctors to have the knowledge they need to use the treatment. We believe that the academy has the right skills and knowledge that they need, so we try to push as much as we can for them to go into the academy and learn as much as they can from the courses we offer.

Improvement is needed to the reporting options and system because sometimes it's not very accurate. We feel that there are not enough aspects to report on. We need some more advanced reporting.

There should also be some more customization for admin roles and what specific things an admin should have permissions on, instead of having just one kind of admin role.

I have been using CYPHER Learning for six months.

It's pretty stable. In the six months there has not been any downtime for the platform.

I think it's pretty scalable, even if you have different organizations or if you want to white label it.

We have 350 active doctors in our academy. We have done some interviews and surveys and their feedback about it is pretty good.

We onboard new doctors every month and we're trying to increase utilization from our current doctors. We've invited around 1,000 doctors. We're putting together plans on how to increase usage from the doctors who haven't logged in, and from those who have logged in to enroll in more courses.

CYPHER LEARNING's support replies very fast. Most of them are very knowledgeable and get back to you on-point. It's excellent.

Positive

We used to work with Mindflash LMS. We switched because we were not fully utilizing their features and we wanted to find a platform that suits our new requirements. CYPHER Learning fit those better and at a really convenient price.

The initial setup of CYPHER Learning was very straightforward. The process of onboarding it was very easy. Whenever I had a question, I posted it on the support forum and they were very responsive and fast in replying to what I needed. They always solved whatever problem I had. And generally, the platform itself is very intuitive. You don't need major IT skills or other skills to upload your content to it. It was very simple.

It took about a week to deploy it.

We had all our content ready, so we just created the branding for the platform. We uploaded that and our content and we built the logic behind the courses. For example, some courses should be completed before others. And then we imported the contacts from our CRM to the academy, which automatically sent them their login instructions.

For now, we're offering our courses for free, so we're not monetizing them. But if we look into the return from a different aspect, we're arming our doctors with the knowledge they need to increase their patient case submissions to us. They're going to be feeling more confident to submit cases and start treating them with aligners, which is going to be beneficial for us.

We've looked into many solutions. Generally, CYPHER Learning fit our needs and the pricing was a very important factor in our decision.

Our company is both a reseller of CYPHER Learning solutions in South Africa and we use it ourselves.

One of our clients has implemented CYPHER Learning into their company. They have different divisions, contractors, and outside partners all learning on the platform. It is great for them to make training available to everyone across the globe. Through features such as creating organizations within the platform and using filters, they can make content available to the relative parties.

CYPHER Learning also offers the ability to make a course part of compliance. This offering has numerous settings which work well. Through notifications, learners are reminded about upcoming training which needs to be completed.

Administrators are also able to report on various data sets with very little effort.

Learning and development within this company have reached new heights.

CYPHER Learning is a cloud-based solution. This means you don’t have to do any updates. It is an easy system to understand with great UI/UX.

It is easy to report on learners’ progress and their competencies.

There is also a gamification aspect in the platform, which we really enjoy.

When CYPHER Learning partners with an outside product/service (which you can find via the App Center), there are usually a few issues where the two systems don’t communicate correctly. Perhaps a bit more testing before it gets released.

I have been using CYPHER Learning since April 2020.

It is very stable. I have no complaints.

The scalability is quite good. This solution is excellent for small, medium and enterprise companies.

We have clients with +3,000 users on the system. And they have stretched it like bubble gum, using the solution creatively and getting great results.

They really have a fantastic support team.

You can ask questions/advice and they reply quickly and with relevant feedback.

Positive

Setup from scratch is quite straightforward. If the company has multiple divisions, some upfront planning and mapping of the overview are advised.

If you are migrating from another system, it is advisable to first understand how the two systems are similar and different from each other.

It is hard to put a price on having been able to map out training paths and carry on with developing the last couple of years during the pandemic.

If you go for an open-source solution, the development costs add up and the customisation process can be frustrating. Although CYPHER Learning is not cheap, especially from a South African point of view, because of the exchange rate, you definitely get your money's worth. CYPHER Learning has an online support team who always helps and guides you with any issue/question. Their response time is speedy as well.

One of our clients moved from Moodle to CYPHER Learning. They moved as there was a lot of custom development which needed upkeeping on Moodle. CYPHER Learning is an out the box plug and play solution with automatic integrated updates.

The LMS is constantly being improved through new developments, integrations (new partners) and better UX/UI.

I would definitely recommend the CYPHER Learning, it's a great solution.

I work with two levels of regular, basic education for children between the ages of three and five years. I also work in regular, basic education for primary students who are six to eight years old.

The system enables a playful, interesting, and attractive way for students to access information. Before the pandemic, the information they were presented with was seen as something rigid or routine. With CYPHER Learning, they have the possibility of being managers of their own learning. Thanks to CYPHER Learning, they have a new tool for adapting and getting ahead.

Before CYPHER Learning, the classes were a bit routine and common; even repetitive. Now, they are much more attractive. The system dusts off many things for you and reminds you that you have the capacity to do much more, to innovate from the base you already have, and this is very enriching for everyone. We all win.

Looking at the sections across the different rubrics that CYPHER Learning has allows students to have an overview. I find the way that CYPHER Learning presents all the information interesting, attractive, and easy to access. We have heterogeneous classrooms, and children have different attitudes, talents, intelligence, and emotions. Through CYPHER Learning, a teacher gets a much clearer vision.

The system helps create a sense of accompaniment, since students no longer feel alone. I listen to them as a teacher and, through CYPHER Learning, I can provide them with recommendations and make them feel safer as a student. These recommendations humanize us in their eyes.

With the five-year-old students in particular, we work a lot on the subjects of autonomy and self-help. CYPHER Learning has tools that allow them to work on that autonomy little by little. That way, when they reach primary school, they make great progress in terms of their autonomy and their development in individual and team-oriented work.

As a teacher, you have past experience, but CYPHER Learning provides you with more resources for educational work. If I want to refine the resources, it saves me a lot of time because I don't need to look for different tools to be able to share a video or upload other content. It's all together. If before working with CYPHER Learning, that kind of work took me a couple of days, now I'm talking about hours.

The work I do is not so administrative, it is more pedagogical because I am a teacher. But the platform has saved me time. In my pedagogical work, I have saved 90 percent because I have everything within reach. 

Of course, the system is all virtual; there is nothing printed out and not even any USBs are needed. Everything is within the platform.

For me, it is a great advantage to work with CYPHER Learning. It allows me to have access to students in a playful and practical way. 

The content that I upload is sent in advance so students are already familiar with my class and what I am going to work on. I indicate to students what the next topic will be, and this makes it much more effective in class. In CYPHER Learning, they can see exactly what the content will be in the following week. Of course, I do not tell them about all the content in order to create anticipation for the next class.

I am able to monitor the classes: who has entered, who has not entered yet, and who has viewed the classes.

If we are working on an assignment it allows me to upload an assessment rubric where they can see and learn about their progress.

There is also a section where they can communicate with me. They can send me messages and I can schedule consultations with them.

The platform's calendar allows me to synchronize the sessions. Apart from the sessions, I can include extra-curricular work. For example, I have an "open classroom" with students and I am able to carry out this project through the system. In that context, we could also see, using CYPHER Learning, which sections of the project we were in and learn more about it. The best thing is that not only the students who participated in the "open classroom" could access it, but also the rest of the students.

In terms of adaptive learning, through the different headings of CYPHER Learning, such as tasks and the sessions that are going to be developed, we work on the issue of inclusion, since it is open. The rhythm, style, and learning levels of the students are respected and they can access and process the information at their own pace, their own level, and according to their own interests.

Another advantage is that you have the tools to include a canvas, videos, words, and other striking and gamified elements.

As teachers, we have the option and the freedom to add content, and to work in a personalized way with the kids who need more attention. I can also make curricular adaptations to the needs of the group I'm teaching. I also really appreciate that this information is saved in CYPHER Learning. It's almost like a historical record that you can count on and access again.

All of these features are very valuable to me.

Something that bothers me is that CYPHER Learning does not allow me to upload high-resolution videos.

I would also like CYPHER Learning to constantly give training days for all the institutions that work with them. We recently had face-to-face training, but this could be done more frequently.

I have been using CYPHER Learning since 2020. 

There have been problems during the year, but they have been sporadic and they did not take long to resolve.

In our school, everyone uses it. Between administrative staff and teachers, we have about 300 people using it.

Last year, they met with us virtually. This year, they met with us face-to-face. I think there could be more continuous guidance on their part.

Positive

We used SieWeb and we continue to use it, but for other purposes. CYPHER Learning is much more practical and educational. SieWeb is much simpler.

I did not participate in the installation but I was one of the first to use it. When the pandemic started, only a few teachers began to work with CYPHER Learning. We investigated what it was about and, thanks to a CYPHER Learning consultant, it was implemented faster. The process took about a month.

In the beginning, we had training provided by the vendor. My experience with the person from Mexico who was part of the CYPHER Learning support team was good. I understood him pretty well. Then, those of us who had knowledge of the platform gave "mini-helping sessions" to the rest of our colleagues. Our school's system administrators also created tutorials in CYPHER Learning.

It seems to me that investing in CYPHER Learning means you will save a lot of time. It modernizes education, develops everyone's skills, helps us tune in with students, and humanizes us as teachers in our educational work.

Working with the children and being aware of their development, and working according to their skills, is a constant challenge. It commits us much more to our role as teachers and professionals. It also makes us better people. The work is done with full communication, as a team.

It makes things very comfortable because in CYPHER Learning you have the ability to communicate through a game, a post, a message, a poster, and other attractive ways. This helps communication to be fluid. In addition, parents have access to what we send. Depending on the area you work in, our institution has various requirements in terms of communication. If you are a tutor, communication must be continuous. If you are administrative, it varies. In my case, as a computer teacher, it is important. I think communication is essential.

The basis of helping students with their learning is focusing on their interests and approaching them in a pedagogical way to include everyone's interests. The CYP HER Learningplatform allows you to upload what you want to offer. It gives you the freedom to do the best you can and in the most creative way. It gives you all the tools. It also gives you the option to continue exploring and discovering much more.

Sometimes we exclude younger students from the use of CYPHER Learning because we think the tools are not suitable for them, but these tools have a lot to offer.

I have had a very interesting experience with a student who, for health reasons, cannot come to class. Through CYPHER Learning, she receives all the class material that her classmates receive. It is a complete package. And the system allows me to access the family and the student and benefits the child and our institution.

I would like to continue using CYPHER Learning and I would like to see many more options and updates with new features. I would recommend CYPHER Learning at any time. My advice to others is to continuously explore the tool. Familiarize yourself with the platform so that you get used to it and it enriches your educational work.

Foreign Language:(Spanish)

¿Cuál es nuestro caso de uso principal?

Trabajo con dos niveles de educación básica regular para niños de tres a cinco años. También trabajo en educación básica regular para niños de primaria de seis a ocho años.

¿Cómo ha ayudado a mi organización?

El sistema permite una forma lúdica, interesante y atractiva para que los estudiantes accedan a la información. Antes de la pandemia, la información que les presentaban era vista como algo rígido o rutinario. Con CYPHER Learning tienen la posibilidad de ser gestores de su propio aprendizaje. Gracias a CYPHER Learning, tienen una nueva herramienta para adaptarse y salir adelante.

Antes de CYPHER Learning, las clases eran un poco rutinarias y comunes; incluso repetitivas. Ahora, son mucho más atractivas. El sistema te desempolva muchas cosas y te recuerda que tienes capacidad para hacer mucho más, para innovar desde la base que ya tienes, y eso es muy enriquecedor para todos. todos ganamos

Mirar las secciones a través de las diferentes rúbricas que tiene CYPHER Learning permite a los estudiantes tener una visión general. La forma en que CYPHER Learning presenta toda la información me parece interesante, atractiva y de fácil acceso. Tenemos aulas heterogéneas y los niños tienen diferentes actitudes, talentos, inteligencia y emociones. A través de CYPHER Learning, un maestro obtiene una visión mucho más clara.

El sistema ayuda a crear un sentido de acompañamiento, ya que los estudiantes ya no se sienten solos. Los escucho como docente y, a través de CYPHER Learning, puedo brindarles recomendaciones y hacerlos sentir más seguros como estudiantes. Estas recomendaciones nos humanizan a sus ojos.

Con los alumnos de cinco años en particular, trabajamos mucho los temas de autonomía y autoayuda. CYPHER Learning dispone de herramientas que les permiten trabajar esa autonomía poco a poco. Así, cuando llegan a la escuela primaria, progresan mucho en cuanto a su autonomía y su desarrollo en el trabajo individual y en equipo.

Como docente, tienes experiencia previa, pero CYPHER Learning te brinda más recursos para el trabajo educativo. Si quiero afinar los recursos, me ahorra mucho tiempo porque no necesito buscar diferentes herramientas para poder compartir un video o subir otro contenido. Está todo junto. Si antes de trabajar con CYPHER Learning ese tipo de trabajo me tomaba un par de días, ahora hablo de horas.

El trabajo que hago no es tan administrativo, es más pedagógico porque soy docente. Pero la plataforma me ha ahorrado tiempo. En mi trabajo pedagógico he ahorrado el 90 por ciento porque tengo todo al alcance.

Y como el entorno del sistema es todo virtual; no hay nada impreso y ni siquiera se necesitan USB. Todo está dentro de la plataforma.

¿Qué es lo más valioso?

Para mí es una gran ventaja trabajar con CYPHER Learning. Me permite tener acceso a los estudiantes de una manera lúdica y práctica.

El contenido que subo se envía con anticipación para que los estudiantes ya estén familiarizados con mi clase y en lo que voy a trabajar. Indico a los alumnos cuál será el próximo tema, y esto lo hace mucho más efectivo en clase. En CYPHER Learning, pueden ver exactamente cuál será el contenido la semana siguiente. Por supuesto, no les cuento todo el contenido para crear anticipación para la próxima clase.

Puedo monitorear las clases: quién ha entrado, quién no ha entrado todavía y quién ha visto las clases.

Si estamos trabajando en una tarea, me permite subir una rúbrica de evaluación donde pueden ver y conocer su progreso.

También hay una sección donde se pueden comunicar conmigo. Pueden enviarme mensajes y puedo programar consultas con ellos.

El calendario de la plataforma me permite sincronizar las sesiones. Aparte de las sesiones, puedo incluir trabajo extraescolar. Por ejemplo, tengo un "aula abierta" con estudiantes y puedo llevar a cabo este proyecto a través del sistema. En ese contexto, también pudimos ver, usando CYPHER Learning, en qué secciones del proyecto estábamos y aprender más sobre él. Lo mejor es que no solo podían acceder a ella los alumnos que participaban en el “aula abierta”, sino también el resto de alumnos.

En cuanto al aprendizaje adaptativo, a través de las distintas rúbricas de CYPHER Learning, como las tareas y las sesiones que se van a desarrollar, trabajamos el tema de la inclusión, ya que es abierto. Se respeta el ritmo, el estilo y el nivel de aprendizaje de los alumnos, que pueden acceder y procesar la información a su propio ritmo, a su propio nivel y de acuerdo con sus propios intereses.

Otra ventaja es que tienes las herramientas para incluir un canvas, videos, palabras y otros elementos llamativos y gamificados.

Como maestros, tenemos la opción y la libertad de agregar contenido y trabajar de manera personalizada con los niños que necesitan más atención. También puedo hacer adaptaciones curriculares a las necesidades del grupo al que estoy enseñando. También aprecio mucho que esta información se guarde en CYPHER Learning. Es casi como un registro histórico con el que puedes contar y acceder nuevamente.

Todas estas características son muy valiosas para mí.

¿Qué necesita mejorar?

Algo que me molesta es que CYPHER Learning no me permite subir videos en alta resolución.

También me gustaría que CYPHER LEARNING brinde constantemente jornadas de capacitación para todas las instituciones que trabajan con su sistema. Recientemente tuvimos capacitación presencial, pero esto podría hacerse con más frecuencia.

¿Por cuánto tiempo he usado la solución?

Uso CYPHER Learning desde 2020.

¿Qué pienso sobre la estabilidad de la solución?

Ha habido problemas durante el año, pero han sido esporádicos y no han tardado en solucionarse.

¿Qué opino de la escalabilidad de la solución?

En nuestra escuela, todo el mundo lo usa. Entre personal administrativo y docentes, tenemos unas 300 personas usándolo.

¿Y el servicio de atención al cliente y el soporte?

El año pasado, se reunieron con nosotros virtualmente. Este año, se reunieron con nosotros cara a cara. Creo que podría haber una orientación más continua de su parte.

¿Cómo calificaría el servicio y soporte al cliente?

Positivo

¿Qué solución usé anteriormente y por qué cambié?

Usamos SieWeb y continuamos usándolo, pero para otros fines. CYPHER Learning es mucho más práctico y educativo. SieWeb es mucho más simple.

¿Cómo fue la configuración inicial?

No participé en la instalación pero fui uno de los primeros en usarlo. Cuando comenzó la pandemia, solo unos pocos maestros comenzaron a trabajar con CYPHER Learning. Investigamos de qué se trataba y, gracias a un consultor de CYPHER Learning, se implementó más rápido. El proceso tomó alrededor de un mes.

Al principio, tuvimos capacitaciones proporcionadas por el proveedor. Mi experiencia con la persona de México que formó parte del equipo de soporte de CYPHER Learning fue buena. Lo entendí bastante bien. Luego, los que teníamos conocimiento de la plataforma dábamos “mini sesiones de ayuda” al resto de nuestros compañeros. Los administradores del sistema de nuestra escuela también crearon tutoriales en CYPHER Learning.

¿Cuál fue nuestro Retorno de Inversión?

Me parece que invertir en CYPHER Learning significa que ahorrará mucho tiempo. Moderniza la educación, desarrolla las capacidades de todos, nos ayuda a sintonizarnos con los alumnos y nos humaniza como docentes en nuestra labor educativa.

¿Qué otro consejo tengo?

Trabajar con los niños y ser conscientes de su desarrollo, y trabajar de acuerdo a sus habilidades, es un desafío constante. Nos compromete mucho más con nuestro papel como docentes y profesionales. También nos hace mejores personas. El trabajo se realiza con plena comunicación, en equipo.

Hace las cosas muy cómodas porque en CYPHER Learning tienes la capacidad de comunicarte a través de un juego, una publicación, un mensaje, un cartel y otras formas atractivas. Esto ayuda a que la comunicación sea fluida. Además, los padres tienen acceso a lo que enviamos. Dependiendo del área en la que trabaje, nuestra institución tiene varios requisitos en términos de comunicación. Si eres tutor, la comunicación debe ser continua. Si eres administrativo, varía. En mi caso, como profesor de informática, es importante. Creo que la comunicación es fundamental.

La base para ayudar a los estudiantes con su aprendizaje es centrarse en sus intereses y abordarlos de forma pedagógica para incluir los intereses de todos. La plataforma CYPHER Learning te permite subir lo que quieras ofrecer. Te da la libertad de hacer lo mejor que puedas y de la manera más creativa. Te da todas las herramientas. También te da la opción de seguir explorando y descubriendo mucho más.

A veces excluimos a los estudiantes más jóvenes del uso de CYPHER Learning porque pensamos que las herramientas no son adecuadas para ellos, pero estas herramientas tienen mucho que ofrecer.

He tenido una experiencia muy interesante con una alumna que, por motivos de salud, no puede venir a clase. A través de CYPHER Learning recibe todo el material de clase que reciben sus compañeros. Es un paquete completo. Y el sistema me permite acceder a la familia y al estudiante y beneficia al niño y a nuestra institución.

Me gustaría seguir usando CYPHER Learning y me gustaría ver muchas más opciones y actualizaciones con nuevas funciones. Recomendaría CYPHER Learning en cualquier momento. Mi consejo para los demás es explorar continuamente la herramienta. Familiarízate con la plataforma para que te acostumbres y enriquezca tu labor educativa.