Darktrace Reviews

We are a consulting company and sell Darktrace to our customers. Our company is in West Africa. I'm the company CEO.

Darktrace can observe networks and respond to those observations. It provides great network protection, is innovative and flexible.

I think Darktrace needs to improve its collaboration with local partners. That would include training and improving the technical skills of vendors. Desktop and mobile device protection could also be improved. 

We've been selling this solution for two years. 

The solution is stable. 

Our customers report that the technical support is very good. 

The initial setup is reasonably straightforward although the process requires some preparation beforehand. The size of deployment varies greatly, we've deployed in companies ranging in size from 200 up to 5,000 users. 

Licensing costs are expensive, although I think the high cost is partly a currency issue because we're based in West Africa. 

I rate this solution eight out of 10. 

We primarily use this solution as part of our security.

The cyber AI analyst, antigena, and threat visualizer are the most valuable aspects of the solution.

The setup is very simple. 

It's a very stable product.

Users can expand it as needed. 

I don't have any thoughts on where there might be a need for improvement. 

In the next version, I'd like to see penetration testing. They already have that coming up, so it'll be good to see that.

I've been dealing with the solution for three to four years. 

The product is extremely stable and mature. There are no bugs or glitches. It doesn't crash or freeze.

The product is very scalable across all vectors of the digital estate.

The initial implementation process is extremely easy. It's extremely seamless and very easy to set up. It's up and running in less than an hour.

I'm a partner and reseller.

We are using the latest version of the solution. 

It's deployed on-premise, in the cloud, in email, via SaaS, and on the endpoint.

I'd advise potential new users to  use antigena. It's a handy tool to stop cyber attacks.

I'd rate the solution ten out of ten.

We have a Darktrace appliance, and we are using it to monitor threats in our network environment. It has the Antigena module installed. So, it does not only monitor but also proactively blocks when there is a physical threat.

It scans the entire network, which includes all IP addresses, subnets, and users. It is very smart for all different segments of the network.

It is autonomous. So, it learns. It uses algorithms and AI to learn the common behavioral patterns on the network, and it is able to identify threats based on abnormal patterns.

It is expensive, but everything else has been great so far. It is fine for now for what we need it to do.

I have been using this solution for about a year and a half.

Their support has been great so far.

It was very easy and straightforward.

It is expensive.

It is good. Recently, they have made it more sensitive for tracking or identifying all the behaviors or patterns. So, you're getting more alerts out of it, which I guess is a good thing.

I would rate it a ten out of ten.

We primarily use the solution for network traffic analysis, to identify potential threats running on our customers' ICP environment, and to generate alerts to our SOC.

The Enterprise Immune System, Cyber Artificial Intelligence Analyst, and Antigena technology are all very useful aspects of the product.

The solution is quite stable.

The scalability is great.

The initial setup is simple.

It can always improve here and there, however, in general, it's already quite complete. 

The solution could have better integration capabilities. There aren't so many third-party vendor platforms natively integrated with the platform. 

They need a better-automated response setup.

I've been using the solution for a few years at this point. 

The solution is stable. There are no bugs or glitches. it doesn't crash or freeze. It's reliable. 

I've found the solution's scalability to be very good. It can scale from one endpoint to many thousands of endpoints. We have a lot of implementations that are quite sizable for our customers.

We have 20 to 30 clients on the solution at this time. 

Technical support is fine. That said, we are very skilled and therefore we don't require the help of technical support all that often.

We find the implementation process to be quite painless. We only had to identify the right place in which put the appliances, and then they start learning.

We were able to deploy same day. it's a pretty fast process. 

We have a team dedicated to the delivery that manages Darktrace and other technical solutions and they are in charge of implementation in the customers' ICP environment. More or less, we have more than ten people handling this.

We are capable of handling implementations for our clients. 

Our clients pay a yearly licensing fee. I can't speak to the exact costs involved. We have a variety of clients who have licenses with Darktrace.

We are partners of Darktrace.

We utilize both cloud and on-premises deployments. 

I would recommend the solution to other companies and clients.

I'd rate the product at a ten out of ten.

Darktrace makes up part of our security solution and it is able to operate without intervention from IT staff. Antigena feature for automatic response is awesome.

You can have a one-person IT team and with Darktrace, you can get notification of potential threats that are incoming or are already happening on the network.

I like the Antigena feature in Darktrace, as it offers immediate response and is helpful.

This product collects more data than your traditional type of software, which is useful for us.

Darktrace picks up anomalies as soon as they arise.

The interface is too mathematical and it should be simplified. If you are a seasoned user then you would know where to go, but you have to learn it first. The terminologies being used are mostly numbers. In general, it could be more user-friendly. The GUI can be more simplified and the sections on the interface can be better organised. Usability and visibility of features can improve the skills of administrators and the product will be a preferred solution and ratings will increase.

My experience with Darktrace is short because we are just implementing it now.

The stability of Darktrace is fine.

We do not intend to scale. Scalability is more of a contract issue that comes into play if you want to add nodes to the system. We are opting for a specific number of nodes or endpoints, which we would be able to keep for quite a number of years. I don't expect that we will expand that much, so scalability should not be an issue.

We have been in contact with technical support using different platforms. We have dealt with them using Microsoft Teams, Zoom, WhatsApp and via email.

Positive

No

The initial setup was quite simple and straightforward, taking about an hour to complete. After that, the port modeling took perhaps an hour or two.

Vendor Team

If you consider the features and the cost of market leaders, we are satisfied with the pricing.

Snode

I would rate this solution an eight out of ten.

Darktrace just scans the entire network and documentation. We then automatically evaluate which behaviors are normal and which are not normal. You can determine what possible risks are in the network.

The most valuable feature of Darktrace and the most valuable feature is the artificial intelligence module because that is the tool that determines automatically if there is any risk or not in the network.

You don't need a human operator to be involved. The tool can operate by itself... By itself. That's the best and the most important feature because that reduces the amount of time that a person needs to spend on the tool.

The solution is powerful and very useful, it has the ability to avert many attacks.

The tool does almost 95 percent of the work and you only need to run some features to obtain reports.

The module can improve so that every time it's more intelligent.

I have been using Darktrace for approximately three years.

The stability of Darktrace is good.

Darktrace is a scalable solution.

The support from Darktrace is very good, it is perfect.

Darktrace is installed in an appliance and that appliance is installed in the network. 

We have one engineer that does the maintenance of Darktrace. They do the implementation and scanning of the network.

The solution does not require a lot of maintenance, it does most of the operations automatically.

We provide technical services.

The cost of the solution is expensive for smaller businesses. They will not be able to afford it or might not need this type of security solution.

The license is by device,  if you have 1,000 devices, then the cost is going to be high.

My advice to others is for them to try to determine what are their costs in security. Then they can determine the benefit of Darktrace. They need to first acknowledge what their costs are and then they can start pricing what solution would be best.

I rate Darktrace a ten out of ten.

Darktrace is a very good solution.

Darktrace is very useful for us because it has a large number of models for detecting threats.

There are numerous false positives.

Darktrace requires numerous configurations. It would be beneficial if the configuration could be made simpler.

I have been using Darktrace for three years.

Darktrace is very stable.

Darktrace is easy to scale. It's a scalable solution.

Technical support is good.

The initial setup is difficult.

It took three or four months to deploy.

People must first examine the network architecture in order to make the best implementation.

Darktrace is a very good solution, I would rate it a nine out of ten.

Darktrace is a platform that is used to check all infrastructures. They check the compartmental in the network.

It is a very good platform for understanding what is going on in your network or in your environment because it checks all the activities. This is the same when I use activities on the device, server, network, and web, it checks it all.

The platform has many modules, and each module examines a different situation in the behavior.

It's a very complex platform.

I have been working with Darktrace for approximately one year.

Darktrace is a stable product.

It's a scalable platform.

The technical support is not very good.  I believe that the support must be very quick and operational. Support will need to grow in Italy, but I'm not sure about the other side.

It's an expensive solution.

While it is complex, and difficult to use, once you understand the correct way to use it, it's a very good platform. I would rate Darktrace a nine out of ten.