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reviewer1034529 - PeerSpot reviewer
Performance Testing Manager at a tech services company with 10,001+ employees
Real User
Has good troubleshooting and instrumentation features
Pros and Cons
  • "The solution is sufficiently stable."
  • "The setup was a bit complex."

What is our primary use case?

I'm not sure which version we're using, although I believe it to be the latest. 

We essentially use the solution in advance of performance testing, performance monitoring, and troubleshooting.

How has it helped my organization?

The solution affords us many uses when it comes to troubleshooting and application. Should we encounter issues while troubleshooting under load, we can take advantage of Datadog usage metrics to see which method or area is having difficulty, in order that we may resolve the issue. 

What is most valuable?

The solution has valuable troubleshooting and instrumentation features. 

What needs improvement?

The setup was a bit complex. 

As Datadog is a bit on the expensive side, I would recommend it for simple, uncomplicated, solutions.

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For how long have I used the solution?

I have been using Datadog for nearly four or five years. 

What do I think about the stability of the solution?

The solution is sufficiently stable. 

What do I think about the scalability of the solution?

As our company does not have many users who are making use of the solution at present, I have not encountered issues with its scalability. 

I do not have plans to increase the usage at the moment. 

How are customer service and support?

I cannot comment on tech support, as I have not made use of them, although my team members have. It seems okay. 

Which solution did I use previously and why did I switch?

We mainly work with Datadog, although with Dynatrace, as well. 

How was the initial setup?

The initial setup was a bit complex. 

What about the implementation team?

We hired a separate team to handle the implementation. 

At present, not much staff is needed for the deployment and maintenance. 

What was our ROI?

I am not in much of a position to address the question of return on investment, although I believe it is for the better that my organization employs the solution.

What's my experience with pricing, setup cost, and licensing?

I do not have knowledge of the licensing costs. 

As Datadog is a bit on the expensive side, I would recommend it for simple, uncomplicated, solutions. 

What other advice do I have?

We are just the users of the solution. There are not many of us in our company. 

The solution is good for complex integations which have lots of downstream and involve multiple combined systems. This is where it is useful. 

I rate Datadog as a nine out of ten. 

Which deployment model are you using for this solution?

On-premises
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
PeerSpot user
Sr.Tech.Analyst Monitoreo at a financial services firm with 1,001-5,000 employees
Real User
User friendly for development teams
Pros and Cons
  • "Sometimes it's more user friendly for development teams. There are some parts of Datadog that are more understandable for development teams. For example, the APM in Datadog works more manually and works like the tools in New Relic or Grafana, or Elastic. It is easier to understand for software development teams."
  • "It could use some additional features when working with metrics like Grafana or like New Relic has. Datadog does not use library technologies like Dynatrace does. Datadog has machine learning too, but it does not have this option in all layers of monitoring like infrastructure service process in applications."

What is most valuable?

Sometimes it's more user friendly for development teams. There are some parts of Datadog that are more understandable for development teams. For example, the APM in Datadog works more manually and works like the tools in New Relic or Grafana or Elastic. It is easier to understand for software development teams. 

What needs improvement?

It could use some additional features when working with metrics like Grafana or like New Relic has. Datadog does not use library technologies like Dynatrace does. Datadog has machine learning too, but it does not have this option in all layers of monitoring like infrastructure service process in applications. 

For how long have I used the solution?

I've used Datadog for about one month. 

What other advice do I have?

Datadog is a great tool, but it does not cover 100% of all libraries and technologies, like Dynatrace does.

I give Datadog an eight out of ten. 

Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
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Datadog
November 2025
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reviewer1530834 - PeerSpot reviewer
Director at a media company with 11-50 employees
Real User
Good monitoring, stable, scalable, simple to install, and has helpful support
Pros and Cons
  • "The most valuable feature of Datadog is its logs."
  • "I'd like to see better pricing and more integration in the next release."

What is our primary use case?

We have a web infrastructure that uses Amazon Web Services containers with everything included, and we use Datadog to monitor them all.

What is most valuable?

The most valuable feature of Datadog is its logs. We can use the logs to conduct analysis and root cause analysis.

What needs improvement?

They could look into improving the integration.

I'd like to see better pricing and more integration in the next release.

For how long have I used the solution?

I have been working with Datadog for approximately one year.

What do I think about the stability of the solution?

Datadog is a stable solution.

What do I think about the scalability of the solution?

The scalability is good.

Datadog is currently used by 15 people in our organization.

We intend to continue and expand our use of this solution.

How are customer service and support?

We contacted technical support, and they were extremely helpful.

How was the initial setup?

The installation is reasonably straightforward.

We are a small organization. We have one administrator who is responsible to maintain and keep this solution up to date.

What's my experience with pricing, setup cost, and licensing?

Our licensing fees are paid on a monthly basis.

It's quite expensive. They could improve the price by making it affordable.

What other advice do I have?

I would recommend this solution to others.

I would rate Datadog an eight out of ten.

Which deployment model are you using for this solution?

Public Cloud
Disclosure: My company does not have a business relationship with this vendor other than being a customer.
PeerSpot user
Software Engineering Manager at a tech vendor with 51-200 employees
Real User
Overall effective features, good reporting, and log centralization
Pros and Cons
  • "I have found error reporting and log centralization the most valuable features. Overall, Datadog provides a full package solution."

    What is our primary use case?

    I am using Datadog for error reporting.

    What is most valuable?

    I have found error reporting and log centralization the most valuable features. Overall, Datadog provides a full package solution.

    For how long have I used the solution?

    I have been using this solution for approximately three years.

    What do I think about the stability of the solution?

    The solution is stable.

    What do I think about the scalability of the solution?

    I used to process a million requests easily with Datadog, I never had any scalability issue.

    How are customer service and technical support?

    I have not needed to contact support.

    How was the initial setup?

    The initial setup is easy.

    What's my experience with pricing, setup cost, and licensing?

    Datadog does not provide any free plans to use the solution. When I start with a proof of concept it would be sensible to have a free plan to test the tool and check whether it fits the requirements of the project. Before the production stage, it is always good to have a free plan with some limited features, number of requests, or logs.

    What other advice do I have?

    I rate Datadog a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Amazon Web Services (AWS)
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Security Analyst at a tech services company with 11-50 employees
    Real User
    Integrates well with different providers and easy to install, but needs better reporting
    Pros and Cons
    • "Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc."
    • "I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."

    What is our primary use case?

    We are currently testing it. If the testing goes well, we'll purchase the full version, and it will probably be our main monitoring tool. We plan to use it for monitoring our activities and the attacks on our systems or network.

    How has it helped my organization?

    It is a cloud monitoring tool. I believe it would make things easier for our clients in terms of monitoring.

    What is most valuable?

    Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc.

    What needs improvement?

    I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports. 

    For how long have I used the solution?

    We started using its trial version just last week.

    How are customer service and technical support?

    We have not yet interacted with their technical support.

    Which solution did I use previously and why did I switch?

    Currently, we're on EventTracker. We are doing research to see if we could get a better monitoring solution. That's why we are trying out Datadog. If we like it, we will buy the full version. We would also recommend it to our other clients.

    How was the initial setup?

    It is easy to install, and it doesn't have any cumbersome procedures. Its deployment took a couple of hours.

    What about the implementation team?

    I did it by myself.

    Which other solutions did I evaluate?

    We evaluated solutions from SolarWinds and IBM.

    What other advice do I have?

    I would recommend this solution. I am still trying it out, and I haven't encountered any challenges so far. I would rate Datadog a seven out of ten.

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1573242 - PeerSpot reviewer
    Senior Software Engineer at a financial services firm with 201-500 employees
    Real User
    A stable network monitoring tool with some great features
    Pros and Cons
    • "The application performance monitoring is pretty good."
    • "The Log Explorer could be better. I don't think it has log manipulation as Splunk does."

    What is most valuable?

    The application performance monitoring is pretty good. 

    What needs improvement?

    The Log Explorer could be better. I don't think it has log manipulation as Splunk does.

    For how long have I used the solution?

    I've only been using Datadog for the past one or two months. 

    What do I think about the stability of the solution?

    Datadog is stable. 

    How was the initial setup?

    The initial setup is pretty easy. It's a kind of agent-based application monitoring. It's similar to Splunk and Elastic Stack.

    What other advice do I have?

    Although I don't have that much experience with it, overall, on a scale from one to ten, I would give Datadog a rating of eight. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1533330 - PeerSpot reviewer
    Project Director at a tech services company with 501-1,000 employees
    Real User
    Valuable logs, pretty stable, and provides a single tool for architecture and infrastructure
    Pros and Cons
    • "Its logs are most valuable."
    • "Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in the usage. For example, if there is 20% more increase from one week to another, the customer should get an alert."

    What is our primary use case?

    We use it for our infrastructure network and servers.

    How has it helped my organization?

    From our customer's and our perspective, it has not brought much change in terms of the process. Datadog did not change anything about the process. It only provided a single tool instead of having to use multiple tools.

    What is most valuable?

    Its logs are most valuable.

    What needs improvement?

    Its pricing model can be improved. Its settings should be improved for a better understanding of billing. They should also provide some alerts when there is an increase in usage. For example, if there is a 20% more increase from one week to another, the customer should get an alert.

    For how long have I used the solution?

    I have been using this solution for two years.

    What do I think about the stability of the solution?

    It is pretty stable.

    What do I think about the scalability of the solution?

    The perimeter in which we worked was not big enough to get any information about scalability.

    How are customer service and technical support?

    Their technical support is fine.

    Which solution did I use previously and why did I switch?

    One of our customers was using another solution. They switched because of the scalability of the perimeter. Their previous solutions were limited in terms of the kind of servers and virtual machines. They had multiple tools, and Datadog provided them a single tool for architecture and infrastructure.

    How was the initial setup?

    Its initial setup is complex.

    What about the implementation team?

    We installed it ourselves.

    What's my experience with pricing, setup cost, and licensing?

    I am not satisfied with its licensing. Its payment is based on the exported data, and there was an explosion of the data for three or four weeks. My customer was not alerted, and there was no way for them to see that there has been an explosion of data. They got a big invoice for one or two months. The pricing model of Datadog is based on the data. The customer was quite surprised about not being alerted about this explosion of data. They should provide some kind of alert when there is an increase in usage.

    Which other solutions did I evaluate?

    We evaluated various in-house and external options.

    What other advice do I have?

    I would advise others to take a step-by-step approach rather than a from-zero-to-everything approach.

    I would rate Datadog an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Tech Lead & Solutions Architect at DXC
    Real User
    Customizable, attractive panel design, and gives broad insight
    Pros and Cons
    • "I have found some of the most valuable features to be the way things all come together that gives us a point of view that is useful. The panel is very beautiful and customizable."
    • "The installation is easy for me. However, if you are new to this solution it might not be so easy."

    What is our primary use case?

    I implement this solution for clients.

    What is most valuable?

    I have found some of the most valuable features to be the way things all come together that gives us a point of view that is useful. The panel is very beautiful and customizable. The configuration file was really helpful, we were able to configure the solution in the way we needed. The portability of this solution is more flexible than other competitors, allowing us to change cloud services when we want. We are not locked into a particular one.

    What do I think about the scalability of the solution?

    The solution is scalable.

    Which solution did I use previously and why did I switch?

    We have used CloudWatch previously and this solution is better at meeting all our needs.

    How was the initial setup?

    The installation is easy for me. However, if you are new to this solution it might not be so easy.

    What about the implementation team?

    I am an implementor, I did the implantation of the solution.

    What other advice do I have?

    I rate Datadog a nine out of ten.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Download our free Datadog Report and get advice and tips from experienced pros sharing their opinions.
    Updated: November 2025
    Buyer's Guide
    Download our free Datadog Report and get advice and tips from experienced pros sharing their opinions.