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Technology Competency and Solution Head at a educational organization with 1,001-5,000 employees
Real User
May 25, 2022
Good infrastructure and traffic visualizations help with capacity planning
Pros and Cons
    • "The error traceability is an area that can be improved."

    What is our primary use case?

    We use Datadog for application monitoring, to help identify errors. It is also used to monitor application performance.

    It helps organizations to understand User Experience with user behaviour pattern

    How has it helped my organization?

    Helped to reduce production issues in a defined timeframe

    Helped to refine UX

    What is most valuable?

    Datadog has a very good visualization for my complete infrastructure and network traffic, which enabled me to create a capacity plan.

    This product is great because it shows you the SQL and your application request in a single view.

    What needs improvement?

    The error traceability is an area that can be improved. This is something that helps us to pinpoint the area where a problem is occurring. It is a function stack, and it should be showing us how each function is defined.

    Buyer's Guide
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    For how long have I used the solution?

    We have been using Datadog for the past couple of Years.

    What do I think about the stability of the solution?

    I have not worked on it long enough to properly comment on stability, yet, because it has to be tested across my other platforms.

    What do I think about the scalability of the solution?

    We have not done a full evaluation yet, but given that it is cloud-based, DataDog has to be scalable.

    How are customer service and support?

    I have not needed to contact technical support.

    How would you rate customer service and support?

    Positive

    Which solution did I use previously and why did I switch?

    We were using New Relic prior to implementing Datadog. In terms of application monitoring, Datadog is not up to the level that New Relic is. It is a better product but the price is too high, which is why we switched.

    How was the initial setup?

    Yes. It is not complex. It allows you to get a certification of DataDog prior deployment of associates to administration and configuration

    What about the implementation team?

    Inhouse. We got our Admin team certified.

    What was our ROI?

    Time to resolution production issue

    What's my experience with pricing, setup cost, and licensing?

    The price is better than some competing products.

    Which other solutions did I evaluate?

    NewRelic

    What other advice do I have?

    This is a good product and I can recommend it to others, although New Relic is still my first choice. Datadog is my second choice.

    Overall, it is a good product and my main complaint is that it needs better error traceability.

    I would rate this solution a nine out of ten.

    Which deployment model are you using for this solution?

    Public Cloud

    If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Associate Founder at a tech services company with 1-10 employees
    Real User
    Jan 10, 2022
    User friendly interface and integrations make it best in class
    Pros and Cons
    • "The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment."
    • "Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites."

    What is most valuable?

    I like Datadog because it is so easy use, I can easily connect to public clouds, and I have a view of observability. In my opinion it's the best tool in the market.

    I like the interface so much. The interface and the integrations make it so easy to connect to the cloud or to the on-premise environment. It has so many monitors for alerting. I like all the versions and especially the APM model, on which I did a lot more testing with my applications. I have made applications for testing the tool that is in the resource. The APM is the goal for me in the Datadog.

    What needs improvement?

    In terms of what could be improved, Datadog does not have the feature where you can monitor external websites or check the SSL secure for websites.

    For how long have I used the solution?

    I have been using Datadog for the last 14 days.

    What do I think about the stability of the solution?

    In terms of stability, I don't have any problem with its stability or the website data. They have a solid infrastructure. I don't have any problems with that.

    How was the initial setup?

    It was simple to configure and to set up this tool.

    Which other solutions did I evaluate?

    I have less experience with Zabbix than I have with Datadog, but I don't see Zabbix as a great tool for cloud specific monitoring because I cannot connect so easily to public clouds to gain all the information that I can in Datadog, which I can easily set up.

    I have used Zabbix for 20 days for my personal tests and I really don't like it.

    There is something that I liked with Zabbix, though. Zabbix is better for monitoring virtual machines. That's a feature that I liked. But everything else is awful. I can't have dashboards. I do not have integrations with some ITSM systems, like Jira or OTRS. It's awful because I need to have those integrations.

    I would rate Zabbix a nine from one to ten for on premises environments. For cloud platforms, I rate this tool as a five, because of the complexity required to integrate it in other platforms.

    What other advice do I have?

    On a scale of one to ten, I would rate Datadog a nine, just because of the missing feature of checking websites.

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    Buyer's Guide
    Datadog
    December 2025
    Learn what your peers think about Datadog. Get advice and tips from experienced pros sharing their opinions. Updated: December 2025.
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    reviewer1034529 - PeerSpot reviewer
    Performance Testing Manager at a tech services company with 10,001+ employees
    Real User
    Jan 5, 2022
    Has good troubleshooting and instrumentation features
    Pros and Cons
    • "The solution is sufficiently stable."
    • "The setup was a bit complex."

    What is our primary use case?

    I'm not sure which version we're using, although I believe it to be the latest. 

    We essentially use the solution in advance of performance testing, performance monitoring, and troubleshooting.

    How has it helped my organization?

    The solution affords us many uses when it comes to troubleshooting and application. Should we encounter issues while troubleshooting under load, we can take advantage of Datadog usage metrics to see which method or area is having difficulty, in order that we may resolve the issue. 

    What is most valuable?

    The solution has valuable troubleshooting and instrumentation features. 

    What needs improvement?

    The setup was a bit complex. 

    As Datadog is a bit on the expensive side, I would recommend it for simple, uncomplicated, solutions.

    For how long have I used the solution?

    I have been using Datadog for nearly four or five years. 

    What do I think about the stability of the solution?

    The solution is sufficiently stable. 

    What do I think about the scalability of the solution?

    As our company does not have many users who are making use of the solution at present, I have not encountered issues with its scalability. 

    I do not have plans to increase the usage at the moment. 

    How are customer service and support?

    I cannot comment on tech support, as I have not made use of them, although my team members have. It seems okay. 

    Which solution did I use previously and why did I switch?

    We mainly work with Datadog, although with Dynatrace, as well. 

    How was the initial setup?

    The initial setup was a bit complex. 

    What about the implementation team?

    We hired a separate team to handle the implementation. 

    At present, not much staff is needed for the deployment and maintenance. 

    What was our ROI?

    I am not in much of a position to address the question of return on investment, although I believe it is for the better that my organization employs the solution.

    What's my experience with pricing, setup cost, and licensing?

    I do not have knowledge of the licensing costs. 

    As Datadog is a bit on the expensive side, I would recommend it for simple, uncomplicated, solutions. 

    What other advice do I have?

    We are just the users of the solution. There are not many of us in our company. 

    The solution is good for complex integations which have lots of downstream and involve multiple combined systems. This is where it is useful. 

    I rate Datadog as a nine out of ten. 

    Which deployment model are you using for this solution?

    On-premises
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    PeerSpot user
    Sr.Tech.Analyst Monitoreo at a financial services firm with 1,001-5,000 employees
    Real User
    Nov 29, 2021
    User friendly for development teams
    Pros and Cons
    • "Sometimes it's more user friendly for development teams. There are some parts of Datadog that are more understandable for development teams. For example, the APM in Datadog works more manually and works like the tools in New Relic or Grafana, or Elastic. It is easier to understand for software development teams."
    • "It could use some additional features when working with metrics like Grafana or like New Relic has. Datadog does not use library technologies like Dynatrace does. Datadog has machine learning too, but it does not have this option in all layers of monitoring like infrastructure service process in applications."

    What is most valuable?

    Sometimes it's more user friendly for development teams. There are some parts of Datadog that are more understandable for development teams. For example, the APM in Datadog works more manually and works like the tools in New Relic or Grafana or Elastic. It is easier to understand for software development teams. 

    What needs improvement?

    It could use some additional features when working with metrics like Grafana or like New Relic has. Datadog does not use library technologies like Dynatrace does. Datadog has machine learning too, but it does not have this option in all layers of monitoring like infrastructure service process in applications. 

    For how long have I used the solution?

    I've used Datadog for about one month. 

    What other advice do I have?

    Datadog is a great tool, but it does not cover 100% of all libraries and technologies, like Dynatrace does.

    I give Datadog an eight out of ten. 

    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    reviewer1530834 - PeerSpot reviewer
    Director at a media company with 11-50 employees
    Real User
    Oct 21, 2021
    Good monitoring, stable, scalable, simple to install, and has helpful support
    Pros and Cons
    • "The most valuable feature of Datadog is its logs."
    • "I'd like to see better pricing and more integration in the next release."

    What is our primary use case?

    We have a web infrastructure that uses Amazon Web Services containers with everything included, and we use Datadog to monitor them all.

    What is most valuable?

    The most valuable feature of Datadog is its logs. We can use the logs to conduct analysis and root cause analysis.

    What needs improvement?

    They could look into improving the integration.

    I'd like to see better pricing and more integration in the next release.

    For how long have I used the solution?

    I have been working with Datadog for approximately one year.

    What do I think about the stability of the solution?

    Datadog is a stable solution.

    What do I think about the scalability of the solution?

    The scalability is good.

    Datadog is currently used by 15 people in our organization.

    We intend to continue and expand our use of this solution.

    How are customer service and support?

    We contacted technical support, and they were extremely helpful.

    How was the initial setup?

    The installation is reasonably straightforward.

    We are a small organization. We have one administrator who is responsible to maintain and keep this solution up to date.

    What's my experience with pricing, setup cost, and licensing?

    Our licensing fees are paid on a monthly basis.

    It's quite expensive. They could improve the price by making it affordable.

    What other advice do I have?

    I would recommend this solution to others.

    I would rate Datadog an eight out of ten.

    Which deployment model are you using for this solution?

    Public Cloud
    Disclosure: My company does not have a business relationship with this vendor other than being a customer.
    PeerSpot user
    it_user1648710 - PeerSpot reviewer
    Software Engineering Manager at a tech vendor with 51-200 employees
    Real User
    Aug 16, 2021
    Overall effective features, good reporting, and log centralization
    Pros and Cons
    • "I have found error reporting and log centralization the most valuable features. Overall, Datadog provides a full package solution."

      What is our primary use case?

      I am using Datadog for error reporting.

      What is most valuable?

      I have found error reporting and log centralization the most valuable features. Overall, Datadog provides a full package solution.

      For how long have I used the solution?

      I have been using this solution for approximately three years.

      What do I think about the stability of the solution?

      The solution is stable.

      What do I think about the scalability of the solution?

      I used to process a million requests easily with Datadog, I never had any scalability issue.

      How are customer service and technical support?

      I have not needed to contact support.

      How was the initial setup?

      The initial setup is easy.

      What's my experience with pricing, setup cost, and licensing?

      Datadog does not provide any free plans to use the solution. When I start with a proof of concept it would be sensible to have a free plan to test the tool and check whether it fits the requirements of the project. Before the production stage, it is always good to have a free plan with some limited features, number of requests, or logs.

      What other advice do I have?

      I rate Datadog a nine out of ten.

      Which deployment model are you using for this solution?

      Public Cloud

      If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?

      Amazon Web Services (AWS)
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Security Analyst at a tech services company with 11-50 employees
      Real User
      Jun 3, 2021
      Integrates well with different providers and easy to install, but needs better reporting
      Pros and Cons
      • "Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc."
      • "I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports."

      What is our primary use case?

      We are currently testing it. If the testing goes well, we'll purchase the full version, and it will probably be our main monitoring tool. We plan to use it for monitoring our activities and the attacks on our systems or network.

      How has it helped my organization?

      It is a cloud monitoring tool. I believe it would make things easier for our clients in terms of monitoring.

      What is most valuable?

      Its integration is most valuable because you can integrate it with various service providers such as AWS, .Net, etc.

      What needs improvement?

      I'm still exploring the trial version, and it is fine. One thing that I haven't been able to figure out is how to retrieve a report. This is something that could be improved. I probably need to navigate to a place to access the reports. 

      For how long have I used the solution?

      We started using its trial version just last week.

      How are customer service and technical support?

      We have not yet interacted with their technical support.

      Which solution did I use previously and why did I switch?

      Currently, we're on EventTracker. We are doing research to see if we could get a better monitoring solution. That's why we are trying out Datadog. If we like it, we will buy the full version. We would also recommend it to our other clients.

      How was the initial setup?

      It is easy to install, and it doesn't have any cumbersome procedures. Its deployment took a couple of hours.

      What about the implementation team?

      I did it by myself.

      Which other solutions did I evaluate?

      We evaluated solutions from SolarWinds and IBM.

      What other advice do I have?

      I would recommend this solution. I am still trying it out, and I haven't encountered any challenges so far. I would rate Datadog a seven out of ten.

      Which deployment model are you using for this solution?

      On-premises
      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      it_user1573242 - PeerSpot reviewer
      Senior Software Engineer at a financial services firm with 201-500 employees
      Real User
      May 25, 2021
      A stable network monitoring tool with some great features
      Pros and Cons
      • "The application performance monitoring is pretty good."
      • "The Log Explorer could be better. I don't think it has log manipulation as Splunk does."

      What is most valuable?

      The application performance monitoring is pretty good. 

      What needs improvement?

      The Log Explorer could be better. I don't think it has log manipulation as Splunk does.

      For how long have I used the solution?

      I've only been using Datadog for the past one or two months. 

      What do I think about the stability of the solution?

      Datadog is stable. 

      How was the initial setup?

      The initial setup is pretty easy. It's a kind of agent-based application monitoring. It's similar to Splunk and Elastic Stack.

      What other advice do I have?

      Although I don't have that much experience with it, overall, on a scale from one to ten, I would give Datadog a rating of eight. 

      Disclosure: My company does not have a business relationship with this vendor other than being a customer.
      PeerSpot user
      Buyer's Guide
      Download our free Datadog Report and get advice and tips from experienced pros sharing their opinions.
      Updated: December 2025
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      Download our free Datadog Report and get advice and tips from experienced pros sharing their opinions.