Service and Support
Customer service is generally rated highly, with some concerns about the support sector due to its size. Technical support is praised for its experience, efficiency, and responsiveness, though some note issues with severity handling and bug fixes. Users highlight smart communication and understanding, but there are delays in severe cases. Recent challenges in retaining experienced engineers are acknowledged, affecting quick response times. Technical support is often rated between 9 to 10 out of 10 for its effectiveness.
Deployment
Dell RecoverPoint's initial setup varies in complexity. Some found it straightforward, others required additional expertise, especially in complex environments. It offers plug-and-play ease for familiar users, although certain configurations demand trained professionals. Complex IT setups and specific technical requirements pose challenges, while practice with guidance from Dell documentation or training simplifies the process. Setup duration can range from a week to up to 20 days, depending on the complexity and size of the implementation.
Scalability
Dell RecoverPoint is highly scalable, allowing integration without disruption and supporting up to 16 nodes per cluster. Users report excellent scalability, though some mention it can be costly regarding licensing and the consistency of groups created. While scalability handles well, limitations exist with Flash Player management. Mostly suitable for large enterprises, users rate scalability highly, emphasizing its ability to meet storage needs while encountering minimal issues.
Stability
Dell RecoverPoint shows high stability with users often praising its minimal bugs and glitches. Most have not encountered major issues, rating stability between seven and a half to nine out of ten. Some early versions showed slight configuration issues, but updates have improved reliability. WAN Compression issues in version 4.1 were resolved through vendor support, indicating effective troubleshooting processes. The tool's strong performance leads many to quickly forget its existence post-installation.