DocuSign Reviews, Competitors and Pricing

Procurement Manager at a computer software company with 201-500 employees

Apr 13, 2023

A solution with the ability to save time for its users, but requires intervention from AI to rectify the flaws in its UI

Pros and Cons

"The most valuable feature of DocuSign is its ability to save time."

"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."

What is our primary use case?

I occasionally use DocuSign for vendor agreements, although I prefer to outsource such tasks since it happens very rarely.

What is most valuable?

The most valuable feature of DocuSign is its ability to save time. Before, agreements would end up with my CFO, and we would have to print them out. With DocuSign, we don't have to do that anymore. Additionally, everyone needing a copy can get it immediately, so there's no need to chase after it.

What needs improvement?

I found it a bit annoying in DocuSign when it came to moving the boxes around. It would be helpful if there were more AI involved to assist with positioning them correctly during the setup of sending an envelope.

Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother.

For how long have I used the solution?

I have been using DocuSign for three years. Also, we implemented it three years ago in our company and then changed it a year and a half ago. So, I don't know about the version. My company is a customer of DocuSign.

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What do I think about the stability of the solution?

Stability-wise, the product seems fine.

What do I think about the scalability of the solution?

Every salesperson in the company is required to sign deals, but the sales desk team utilizes DocuSign to sign the deals brought in by the salespeople. Any document requiring a signature, such as an NDA document, needs to be processed through the sales desk team. Typically, the team comprises around five people salespeople can approach to get their required signatures. We follow this process in our company so that the sales team can focus on selling, not admin-related work. Around fifty people from the sales desk and HR team are using the solution.

How are customer service and support?

I have contact with the solution's technical support team. Since the help I received from the technical support was a bit mediocre, I rate technical support a four out of ten.

I contacted the technical support team after securing their number online. However, I reached out to the wrong department because later on, I realized that our company had a better support package. After that, it took some time for the technical support team to figure it out. Hence, I feel that the technical staff wasn't competent enough.

How would you rate customer service and support?

Neutral

How was the initial setup?

The initial setup process of DocuSign may vary depending on the extent of implementation. If you only implement basic features, it may not be as complex. However, if you decide to go all the way in, including contract management and everything else, it becomes a different beast altogether.

I believe that the solution is deployed on the cloud.

What other advice do I have?

Since there are many solutions like Adobe Sign and HelloSign other than DocuSign, I would tell those planning to use the solution that they can choose from a range of solutions depending on their requirements. Though it is a good product that is very pricey and can be considered to be one of the most expensive tools out there in the market, I rate the overall solution a seven out of ten.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

Sheik Abideen

Regional Director META at Securonix Solutions

Mar 30, 2023

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I like the document tracking features

Pros and Cons

"DocuSign is easy to use. I also like the document tracking features."

"DocuSign's mobile application could be better. It has some compatibility issues."

What is our primary use case?

We use DocuSign to sign documents like contracts, nondisclosure agreements, etc., digitally.

What is most valuable?

DocuSign is easy to use. I also like the document tracking features.

What needs improvement?

DocuSign's mobile application could be better. It has some compatibility issues.

For how long have I used the solution?

I have used DocuSign for four years.

What do I think about the stability of the solution?

I rate DocuSign nine out of 10 for stability. It's reliable.

What do I think about the scalability of the solution?

DocuSign is scalable. Our company has more than a thousand people.

How was the initial setup?

Setting up DocuSign is straightforward. It takes about five minutes. You don't need a technical team to do it and it can be completed in-house.

What other advice do I have?

I rate DocuSign nine out of 10.

Disclosure: I am a real user, and this review is based on my own experience and opinions.

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DocuSign

January 2025

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Eric Dirst

President / COO / Chief Technology Advisor at DeKonsultere LLC

Aug 23, 2017

Very pleased with the ease-of-implementation and the rapid adoption.

DocuSign has been a great product for our institutions and our students/customers. We have been very pleased with the ease-of-implementation and the rapid adoption by our students, as well as our internal colleagues. No one wants to deal with paper anymore, and the fact that DocuSign works on almost all platforms, including mobile, has made this an ideal situation to replace our remaining paper processes. The integration of DocuSign with salesforce.com has been simple and straightforward. salesforce.com integration was a differentiator for us, because some of the other e-signature products did not integrate as tightly and as fully into the salesforce.com environment. We also were able to easily integrate DocuSign with our on-premise imaging platform to have signed documents automatically indexed and archived into our document repository. In addition to using this with external customers (aka students) we have also utilized DocuSign internally to replace other internal paper processes such as invoice approvals, HR documents, legal contracts, and many more. We also use DocuSign now for B2B relationship contracts whereby we are signing articulation agreements with external entities and our institutions. Lastly, we have deployed this internationally, leveraging the multi-language capabilities in DocuSign to deliver eSignature capabilities in Portuguese for use by our institutions in Brazil.

We send almost 20,000 envelopes per month via DocuSign and we have had no issues with any scalability concerns. We were able to initially roll this out to 2,600 internal colleagues in 63 business days, with full integration to salesforce.com, our imaging system and another CRM platform. Our people saved an average of 9 minutes per document, resulting in 3,000 hours of savings per month. Our average receipt of signed documents went from a range of 1 to 7 days, down to 70% being returned the same day, and 40% being returned within the 1st hour, and 27% being returned within 15 minutes. We also reduced our error rates on documents by 12%, Since the initial rollout we have added many documents, and rolled this out to another couple thousand internal colleagues to utilize. Adoption has been swift, the training simple, and change management minimal.

Our students (e.g. customers) love the platform, and it really speeds up our processes while reducing time for our students to complete required university or regulatory processes. Surprisingly, we have not heard any negative feedback from our students, nor any technical issues, other than the inevitable problems with emails containing link to docusign somehow ending up in spam folder the first time. I cannot think of too many technologies we have ever rolled out that have been so quickly embraced by both our employees (e.g. colleagues) and our customers (e.g. students).

Fast forward a few years, and all our institutions now use DocuSign, which includes Ross University School of Medicine, American University of the Caribbean, Ross University School of Veterinary Medicine, Chamberlain University, Becker Professional Education, DeVry University, Keller Graduate School of Management, Carrington College, ACAMS, and EduPristine (India) and a few of our schools in Brazil.

Disclosure: I am a real user, and this review is based on my own experience and opinions.