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DocuSign vs ShareFile comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Jun 29, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
4.5
DocuSign enhances efficiency with significant cost and time savings, notably during periods of high contract volumes and remote work.
Sentiment score
8.5
ShareFile boosted productivity, streamlined file management, improved collaboration, enhanced security, and delivered significant cost savings with measurable financial benefits.
In terms of working hours, the time saved per contract is significant.
Senior Consultant at a consultancy with 51-200 employees
I've seen cost savings since setting up my sister team, as they no longer need to print documents or sign manually.
Program Caseworker at a performing arts with 51-200 employees
 

Customer Service

Sentiment score
3.2
DocuSign customer service receives mixed reviews, with praise for responsiveness and criticism for inadequate assistance and miscommunication.
Sentiment score
6.6
ShareFile's customer service is helpful and responsive but has declined recently; critical issues are promptly escalated and resolved.
 

Scalability Issues

Sentiment score
5.4
DocuSign is praised for scalability, supporting large teams globally, and effectively managing diverse workloads across departments and environments.
Sentiment score
7.5
ShareFile offers scalable storage solutions for SMBs to enterprises, supporting up to 20 terabytes, suitable for diverse cloud storage needs.
In terms of workflow scalability, we have seen it reach paramount levels.
Senior Consultant at a consultancy with 51-200 employees
 

Stability Issues

Sentiment score
8.0
DocuSign is highly rated for its stability, performance consistency, and reliable access, with no crashes or downtime reported.
Sentiment score
8.6
ShareFile is praised for its stability, reliability, performance without bugs, easy setup, and seamless integration with Outlook.
I've never noticed any crashes, downtimes, or performance issues with DocuSign.
Program Caseworker at a performing arts with 51-200 employees
 

Room For Improvement

DocuSign needs interface simplification, lower pricing, better support, enhanced security, improved integrations, and more training resources for users.
Users want lower costs, better security features, platform integration, improved UI, and more email service compatibility for ShareFile.
To someone implementing DocuSign, I would recommend improving email security and DLP policies to ensure that your organization is protected from phishing with DocuSign.
Security Engineer at Payatu
I think if there were some more videos or on-demand training that show the additional features of DocuSign, that would be helpful.
Manager, Supply Chain at a manufacturing company with 51-200 employees
It was pretty easy to use as it came up really fast and easy programming, and the API is also available, so even our developers can use it.
Senior Dev Ops Engineer at 11 East Capital
 

Setup Cost

DocuSign's pricing is seen as expensive yet valuable, with affordability challenges, especially in Nigeria, needing localized models.
<p>ShareFile's pricing ranges from $16 to $125 per user/month, featuring customizable options and advanced features for various business needs.</p>
 

Valuable Features

DocuSign streamlines signatures, boosts approval times, integrates with SaaS tools, and enhances efficiency with secure, scalable digital solutions.
ShareFile offers ease of use, robust security, seamless access, and reliable performance with features like multi-factor authentication and encryption.
The DocuSign CLM platform can be directly integrated with the DocuSign e-signature platform, which enables documents or contracts to be e-signed by vendors.
Senior Consultant at a consultancy with 51-200 employees
The security aspect in DocuSign is important since we work with individuals and their personal identifiable information, so we value that it's a secure site.
Program Caseworker at a performing arts with 51-200 employees
DocuSign has definitely impacted my organization with efficiency gain; it's much faster and easier to get approvals than routing documents manually for signature through email.
Manager, Supply Chain at a manufacturing company with 51-200 employees
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.4
Reviews Sentiment
5.5
Number of Reviews
16
Ranking in other categories
No ranking in other categories
ShareFile
Ranking in eSignature (Electronic Signature)
10th
Average Rating
8.4
Reviews Sentiment
7.8
Number of Reviews
11
Ranking in other categories
Content Collaboration Platforms (11th), Cloud Data Exchange Services (6th)
 

Mindshare comparison

As of August 2026, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 11.5%, down from 27.4% compared to the previous year. The mindshare of ShareFile is 2.9%, up from 2.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Mindshare Distribution
ProductMindshare (%)
DocuSign11.5%
ShareFile2.9%
Other85.6%
eSignature (Electronic Signature)
 

Featured Reviews

Kerry Shumake - PeerSpot reviewer
Program Caseworker at a performing arts with 51-200 employees
Has improved document tracking and team collaboration but formatting inconsistencies have caused delays
I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editing. I must take manual notes to adjust page breaks, add or remove content because it formats completely different between preview and editing screen. When moving content from Word, the formatting doesn't remain consistent. I preferred the classic editor. While there is a Word add-in that could potentially alleviate this issue, I don't have access to it due to system administration restrictions. This is my biggest challenge, making template creation more time-consuming than necessary. In DocuSign, when I have signatures on both the left-hand and right-hand side of the page, the spacing should remain consistent. Currently, they overlap when signed, forcing me to create a new line item for each signature, which unnecessarily lengthens the document.
David Donaldson - PeerSpot reviewer
Regional Information Technology Director at a real estate/law firm with 10,001+ employees
Flexible plans, stable, and scalable
I used another solution at the same time, which was far worse. The American company I worked for used a similar file-sharing solution called LeapFile, a secure file transfer service. Personally, I found Citrix ShareFile to be much better than LeapFile, which was quite clunky. I later used a solution called Egnyte, which my company used as its main file transfer solution, though I'm not sure if it's still in use. The company moved to Egnyte because it is more of an enterprise-level solution. Egnyte was expensive, but it worked. I believe Citrix ShareFile is aimed at smaller to medium-sized organizations, making it a more appropriate solution than Egnyte due to its pricing.
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Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
8%
Government
7%
Comms Service Provider
7%
Manufacturing Company
11%
Construction Company
10%
Financial Services Firm
10%
Legal Firm
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business9
Midsize Enterprise4
Large Enterprise5
By reviewers
Company SizeCount
Small Business4
Midsize Enterprise3
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
Our IT team handles all pricing aspects, including setup and licensing costs for DocuSign, so I don't have information about these details.
What needs improvement with DocuSign eSignature?
The biggest friction point I've hit with DocuSign is that I would like to get more training on it; there may be other features that would be helpful to me. I think if there were some more videos or...
What is your primary use case for DocuSign eSignature?
My main use case for DocuSign is approving documents and routing them through for approval. When I open DocuSign, typically the first thing I'm doing is uploading a document and then assigning appr...
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Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
Citrix RightSignature, Citrix ShareFile
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
SecondMarket, KBC Partners, Twilio, You Know Who Design, oDesk Corporation, CMT Agency, Townhog
Find out what your peers are saying about DocuSign vs. ShareFile and other solutions. Updated: August 2026.
907,816 professionals have used our research since 2012.