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Adobe Sign vs DocuSign comparison

 

Comparison Buyer's Guide

Executive Summary
 

Categories and Ranking

Adobe Sign
Ranking in eSignature (Electronic Signature)
2nd
Average Rating
9.4
Number of Reviews
9
Ranking in other categories
No ranking in other categories
DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the eSignature (Electronic Signature) category, the mindshare of Adobe Sign is 11.8%, up from 9.4% compared to the previous year. The mindshare of DocuSign is 32.2%, down from 34.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature)
 

Featured Reviews

Bishen Gosai - PeerSpot reviewer
Effective failover capabilities, efficient support, and trusted brand
I would highly recommend this solution to others. Acrobat Sign stands out among its competitors, especially with its unique features and the backing of Adobe as a company, particularly in PDF technology. Adobe is a well-known and trustworthy brand, and investing in their solution assures you that it will not become obsolete in the near future, but rather remain relevant for a long time to come. Considering the solution's features, benefits, and value it offers, many people tend to overlook the potential savings of using Acrobat Sign, such as saving two to three dollars per transaction. With Adobe Sign, a single document can be sent for approval or signing to up to twenty-four individuals, eliminating the need to physically create and collect signatures, which can be time-consuming and energy-intensive. Using an online platform like Acrobat Sign is much more efficient and can provide a significant return on investment. I rate Acrobat Sign a ten out of ten.
Timpa D Angaye - PeerSpot reviewer
Reduces paper, makes collecting signatures easy and offers helpful workflow capabilities
Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The ability to sign digitally is very convenient."
"I give the stability a ten out of ten."
"I would recommend this solution to other people. It is an easy-to-use solution and one of the best."
"Adobe Sign is highly reliable and offers additional features such as 25-year retention filters and audit capabilities."
"Regarding the most valuable feature of the solution, I would say that it is easy to use."
"The most valuable aspect of Adobe Sign is not a single feature, but rather a combination of features. From a broad perspective, the failover system is particularly noteworthy. In the event that Adobe Sign experiences downtime, there are backup measures in place through Amazon AWS that ensure continuity. For instance, if one region experiences an outage, another region can take over seamlessly, which is a significant advantage."
"Adobe Sign is a reliable product with good support and a continuous improvement process in place."
"It makes it very easy to sign documents."
"DocuSign is easy to use. I also like the document tracking features."
"The solution is reasonably priced."
"You can customize how you want to use the solution."
"This speeds up the sign-off process."
"The most valuable feature of DocuSign is its ability to save time."
"We can structure the signature."
"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
 

Cons

"One limitation of Adobe Sign is the restriction of adding only one email address for an Adobe Sign account. This can cause issues at times because Adobe Sign does not permit multiple signed accounts with the same email address."
"The support could improve in Adobe Sign."
"The solution could always be more secure."
"It works. I have no notes for improvement."
"I think that the performance could be better and so could the auto-updates when filling in new columns and information."
"The solution's UI can be made simpler and easy to use so that I can have the option to make changes if needed."
"It is hard to keep up with continuous improvements."
"The price of the solution could improve for certain plans."
"We'd like to have some integration with some of our IT services."
"I would like for this solution to send me a copy of the signed document automatically."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"There are sometimes delays in user communication."
"Some people are not that computer-literate, and people don't understand the concept of the digital signature."
"DocuSign's mobile application could be better. It has some compatibility issues."
"I could always use better security around the solution."
"The support is not accessible sometimes to African businesses."
 

Pricing and Cost Advice

"As of now, there are no monthly expenses involved in the solution."
"Adobe Sign is not expensive, but it is premium-priced based on the specific features required. The value you get from the numerous features and free unlimited support, including expert advice, is worth considering when looking for value for money. Unlike licensed components, when you purchase Adobe Sign, you're not just buying support; hence, you won't be faced with any unexpected licensing costs for additional support."
"The free edition allows us to use the signature feature."
"One area where there is room for improvement is the pricing of the entry-level plans. If you have minimal requirements for electronic signatures, the initial plans may not be suitable for SMBs as they may appear expensive. However, once you start using Adobe Sign, you can see a positive return on investment. Nonetheless, the pricing of the entry-level plans could be improved to cater to businesses with lower signing needs."
"The tool is expensive."
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Top Industries

By visitors reading reviews
Computer Software Company
18%
Government
15%
Educational Organization
8%
Insurance Company
6%
Computer Software Company
14%
Financial Services Firm
12%
Government
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
 

Questions from the Community

What do you like most about Adobe Sign?
The ability to sign digitally is very convenient.
What is your experience regarding pricing and costs for Adobe Sign?
As of now, there are no monthly expenses involved in the solution.
What needs improvement with Adobe Sign?
It works. I have no notes for improvement. I do not need any extra features.
What is your experience regarding pricing and costs for DocuSign eSignature?
The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...
What needs improvement with DocuSign eSignature?
The support is not accessible sometimes to African businesses.
 

Comparisons

 

Also Known As

Echosign
DocuSign eSignature, CoSign, DocuSign eNotary
 

Learn More

 

Overview

 

Sample Customers

Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America
Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Find out what your peers are saying about Adobe Sign vs. DocuSign and other solutions. Updated: December 2024.
824,053 professionals have used our research since 2012.