Adobe Sign vs DocuSign comparison

Adobe and Docusign are both solutions in the eSignature (Electronic Signature) category. Adobe is ranked #2 with an average rating of 9.3, while Docusign is ranked #1 with an average rating of 8.2. Adobe holds a 12.1% mindshare in EAS, compared to Docusign’s 32.8% mindshare. Additionally, 100% of Adobe users are willing to recommend the solution, compared to 100% of Docusign users who would recommend it.

Adobe Sign

Read 9 Adobe Sign reviews

567 Views
525 Comparison Views

100% willing to recommend

DocuSign

Read 11 DocuSign reviews

2,204 Views
1,562 Comparison Views

100% willing to recommend

Adobe Sign

DocuSign

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Executive SummaryUpdated on Jan 15, 2025

DocuSign and Adobe Sign are both prominent players in the electronic signature market. Users suggest that DocuSign has the upper hand regarding pricing and support, whereas Adobe Sign is favored for its comprehensive features and value proposition.

Features: DocuSign is valued for its straightforward setup, scalability, and security. Its capabilities in workflow management, time-saving features, and mobile accessibility are key strengths. Adobe Sign stands out for its seamless integrations with Microsoft Teams, SharePoint, and SAP. It supports business continuity via a robust failover system and offers long-term document retention and audit capabilities.

Room for Improvement: Both platforms need enhanced customer support. DocuSign users report issues with mobile app compatibility and suggest improvements for AI capabilities. Adobe Sign users face account limitations and express a need for more comprehensive document protection features. Pricing and customer service availability are challenges for DocuSign, and Adobe Sign's pricing structure is noted as a potential area for improvement.

Ease of Deployment and Customer Service: Both DocuSign and Adobe Sign allow deployment via Public Cloud and On-premises. Adobe Sign is recognized for providing stable customer service, whereas DocuSign encounters criticism for inconsistent technical support, which can affect user satisfaction.

Pricing and ROI: DocuSign may be expensive, but users find it justifiable given the efficiency and ROI it provides. Its pricing can be challenging for regions with unfavorable exchange rates. Adobe Sign is considered premium-priced yet economical when compared to traditional methods, with no surprise costs after purchase. Both products demonstrate positive ROI, aiding in efficiency and productivity, with Adobe Sign offering unlimited support as an additional benefit.

To learn more, read our detailed Adobe Sign vs. DocuSign Report (Updated: January 2025).

Buyer's Guide

Adobe Sign vs. DocuSign

January 2025

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Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

Adobe Sign

Ranking in eSignature (Electronic Signature)

2nd

Average Rating

9.4

Number of Reviews

Ranking in other categories

No ranking in other categories

DocuSign

Ranking in eSignature (Electronic Signature)

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the eSignature (Electronic Signature) category, the mindshare of Adobe Sign is 12.1%, up from 9.5% compared to the previous year. The mindshare of DocuSign is 32.8%, down from 33.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eSignature (Electronic Signature)

Featured Reviews

Bishen Gosai

Acrobat Sign Specialist at Learning Curve

Effective failover capabilities, efficient support, and trusted brand

I would highly recommend this solution to others. Acrobat Sign stands out among its competitors, especially with its unique features and the backing of Adobe as a company, particularly in PDF technology. Adobe is a well-known and trustworthy brand, and investing in their solution assures you that it will not become obsolete in the near future, but rather remain relevant for a long time to come. Considering the solution's features, benefits, and value it offers, many people tend to overlook the potential savings of using Acrobat Sign, such as saving two to three dollars per transaction. With Adobe Sign, a single document can be sent for approval or signing to up to twenty-four individuals, eliminating the need to physically create and collect signatures, which can be time-consuming and energy-intensive. Using an online platform like Acrobat Sign is much more efficient and can provide a significant return on investment. I rate Acrobat Sign a ten out of ten.

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Timpa D Angaye

IT Manager at a energy/utilities company with 501-1,000 employees

Reduces paper, makes collecting signatures easy and offers helpful workflow capabilities

Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"I would recommend this solution to other people. It is an easy-to-use solution and one of the best."

"The most valuable aspect of Adobe Sign is not a single feature, but rather a combination of features. From a broad perspective, the failover system is particularly noteworthy. In the event that Adobe Sign experiences downtime, there are backup measures in place through Amazon AWS that ensure continuity. For instance, if one region experiences an outage, another region can take over seamlessly, which is a significant advantage."

"Adobe Sign is highly reliable and offers additional features such as 25-year retention filters and audit capabilities."

"I give the stability a ten out of ten."

"It makes it very easy to sign documents."

"Adobe Sign is a reliable product with good support and a continuous improvement process in place."

"I adore using Adobe Sign since it feels intuitive and user-friendly. Its organic design makes it effortless to navigate, so even if you lack experience with Adobe software, you can quickly learn and use it accurately."

"Regarding the most valuable feature of the solution, I would say that it is easy to use."

More Adobe Sign pros

"The solution is stable."

"The most valuable feature of DocuSign is its ability to save time."

"The solution is reasonably priced."

"We can structure the signature."

"Very convenient, saves dealing with hard copies of documents."

"DocuSign is easy to use. I also like the document tracking features."

"This speeds up the sign-off process."

"You can customize how you want to use the solution."

More DocuSign pros

Cons

"The price of the solution could improve for certain plans."

"The support could improve in Adobe Sign."

"I think that the performance could be better and so could the auto-updates when filling in new columns and information."

"The solution's UI can be made simpler and easy to use so that I can have the option to make changes if needed."

"The UI has room for improvement."

"The solution could always be more secure."

"One limitation of Adobe Sign is the restriction of adding only one email address for an Adobe Sign account. This can cause issues at times because Adobe Sign does not permit multiple signed accounts with the same email address."

"It works. I have no notes for improvement."

More Adobe Sign cons

"There are sometimes delays in user communication."

"I could always use better security around the solution."

"It should automatically be datestamped beside the signature."

"The support is not accessible sometimes to African businesses."

"We'd like to have some integration with some of our IT services."

"Some people are not that computer-literate, and people don't understand the concept of the digital signature."

"I would like for this solution to send me a copy of the signed document automatically."

"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."

More DocuSign cons

Pricing and Cost Advice

"As of now, there are no monthly expenses involved in the solution."

"The free edition allows us to use the signature feature."

"One area where there is room for improvement is the pricing of the entry-level plans. If you have minimal requirements for electronic signatures, the initial plans may not be suitable for SMBs as they may appear expensive. However, once you start using Adobe Sign, you can see a positive return on investment. Nonetheless, the pricing of the entry-level plans could be improved to cater to businesses with lower signing needs."

"Adobe Sign is not expensive, but it is premium-priced based on the specific features required. The value you get from the numerous features and free unlimited support, including expert advice, is worth considering when looking for value for money. Unlike licensed components, when you purchase Adobe Sign, you're not just buying support; hence, you won't be faced with any unexpected licensing costs for additional support."

"The tool is expensive."

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Top Industries

By visitors reading reviews

Government

16%

Computer Software Company

15%

Educational Organization

Insurance Company

Computer Software Company

15%

Financial Services Firm

12%

Government

Manufacturing Company

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

Questions from the Community

What do you like most about Adobe Sign?

The ability to sign digitally is very convenient.

See all answers

What is your experience regarding pricing and costs for Adobe Sign?

As of now, there are no monthly expenses involved in the solution.

See all answers

What needs improvement with Adobe Sign?

It works. I have no notes for improvement. I do not need any extra features.

See all answers

What do you like most about DocuSign eSignature?

We can structure the signature.

See all answers

What is your experience regarding pricing and costs for DocuSign eSignature?

The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...

See all answers

What needs improvement with DocuSign eSignature?

The support is not accessible sometimes to African businesses.

See all answers

Comparisons

SignNow vs Adobe Sign

Compared 14% of the time

SharePoint vs Adobe Sign

Compared 13% of the time

ShareFile vs Adobe Sign

Compared 13% of the time

OpenText Core Signature vs Adobe Sign

Compared 7% of the time

OneSpan Sign vs Adobe Sign

Compared 5% of the time

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Dokobit vs DocuSign

Compared 17% of the time

SharePoint vs DocuSign

Compared 14% of the time

OpenText Core Signature vs DocuSign

Compared 11% of the time

SignNow vs DocuSign

Compared 8% of the time

Tungsten SignDoc vs DocuSign

Compared 5% of the time

More DocuSign Competitors

Product Reports

Buyer's Guide

eSignature (Electronic Signature)

January 2025

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Buyer's Guide

DocuSign

January 2025

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Also Known As

Echosign

DocuSign eSignature, CoSign, DocuSign eNotary

Learn More

Adobe

Docusign

Overview

Adobe Sign is a reliable and user-friendly digital signature solution that offers a range of customization options and robust security features and allows users to sign, send, and manage documents online. It's a cloud-based service that streamlines the signature process and reduces the need for physical paperwork.

Based on user reviews, Adobe Sign is highly regarded for its ease of use and integration with other Adobe products. Users appreciate the intuitive interface, which makes it easy to navigate and complete tasks quickly. The software offers a range of customization options, such as adding branding elements and creating templates, which users find helpful in personalizing their documents.

The platform uses encryption and authentication protocols to ensure that all documents are secure and comply with industry standards. Users can also set access controls and track document activity, providing an additional layer of protection and accountability.

Some users have reported occasional glitches and slow loading times, but these issues are generally minor and do not detract from the overall positive experience with the software.

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

Sample Customers

Card Assets, St. Paul Federal Credit Union, University Physicians Network, Cygate, Rackspace, Kuhn Krause, Kia Motors America

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson

Buyer's Guide

Adobe Sign vs. DocuSign

January 2025

Free Report: Adobe Sign vs. DocuSign

Find out what your peers are saying about Adobe Sign vs. DocuSign and other solutions. Updated: January 2025.

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