DocuSign and Adobe Sign compete in the electronic signature and document management category. Adobe Sign appears to have the upper hand due to its seamless integration with external systems and reliability through robust failover systems.
Features: DocuSign offers robust workflow capabilities, flexible document management, and comprehensive handling through eSign and CLM. Users find the time-saving features and integration with other SaaS tools highly beneficial. Adobe Sign stands out with seamless integration across systems like Microsoft Teams and SAP, a user-friendly design, and reliable performance backed by failover systems through Azure or AWS.
Room for Improvement: DocuSign users suggest enhancements in customer support responsiveness, system scalability for complex workflows, and desired integration tools specific to certain platforms. Adobe Sign users need improvements in handling account restrictions, UI simplicity, and more accommodating entry-level pricing for SMBs. Both solutions could enhance technical support engagement and resolution processes.
Ease of Deployment and Customer Service: DocuSign is flexible in deployment with Public Cloud and On-premises options but receives mixed reviews on customer support quality. Adobe Sign operates similarly with noted quick response times for priority issues, though some users report inconsistencies in support resolution.
Pricing and ROI: DocuSign is considered expensive by some but justified by its extensive features and positive ROI, particularly with significant contract handling. Adobe Sign, while premium-priced, provides value through its features and unlimited support, with users noting a good ROI despite entry-level pricing challenges for SMBs.
| Product | Market Share (%) |
|---|---|
| DocuSign | 27.3% |
| Adobe Sign | 11.5% |
| Other | 61.2% |
| Company Size | Count |
|---|---|
| Small Business | 4 |
| Large Enterprise | 7 |
| Company Size | Count |
|---|---|
| Small Business | 6 |
| Midsize Enterprise | 3 |
| Large Enterprise | 3 |
Adobe Sign is a reliable and user-friendly digital signature solution that offers a range of customization options and robust security features and allows users to sign, send, and manage documents online. It's a cloud-based service that streamlines the signature process and reduces the need for physical paperwork.
Based on user reviews, Adobe Sign is highly regarded for its ease of use and integration with other Adobe products. Users appreciate the intuitive interface, which makes it easy to navigate and complete tasks quickly. The software offers a range of customization options, such as adding branding elements and creating templates, which users find helpful in personalizing their documents.
The platform uses encryption and authentication protocols to ensure that all documents are secure and comply with industry standards. Users can also set access controls and track document activity, providing an additional layer of protection and accountability.
Some users have reported occasional glitches and slow loading times, but these issues are generally minor and do not detract from the overall positive experience with the software.
DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.
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