DocuSign vs SignNow comparison

Docusign and SignNow are both solutions in the eSignature (Electronic Signature) category. Docusign is ranked #1 with an average rating of 8.2, while SignNow is ranked #7 with an average rating of 8.3. Docusign holds a 32.2% mindshare in EAS, compared to SignNow’s 5.5% mindshare. Additionally, 100% of Docusign users are willing to recommend the solution, compared to 100% of SignNow users who would recommend it.

DocuSign

Read 11 DocuSign reviews

2,277 Views
1,586 Comparison Views

100% willing to recommend

SignNow

Read 3 SignNow reviews

174 Views
187 Comparison Views

100% willing to recommend

DocuSign

SignNow

Comparison Buyer's Guide

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Executive Summary

We performed a comparison between DocuSign and SignNow based on real PeerSpot user reviews.

Find out in this report how the two eSignature (Electronic Signature) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

To learn more, read our detailed DocuSign vs. SignNow Report (Updated: December 2024).

Buyer's Guide

DocuSign vs. SignNow

December 2024

Download the complete report

Helped 824,053 peers since 2012

Categories and Ranking

DocuSign

Ranking in eSignature (Electronic Signature)

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

SignNow

Ranking in eSignature (Electronic Signature)

7th

Average Rating

8.4

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of December 2024, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 32.2%, down from 34.2% compared to the previous year. The mindshare of SignNow is 5.5%, up from 3.1% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eSignature (Electronic Signature)

Featured Reviews

Timpa D Angaye

IT Manager at a energy/utilities company with 501-1,000 employees

Reduces paper, makes collecting signatures easy and offers helpful workflow capabilities

Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.

Read full review

Claudio Chalom

Marketing Director at Berlitz Canada Inc.

Prompt tech support; good pricing

Before we started using SignNow, we used to send enrollment agreements to our customers via email, manually asking them to sign those agreements. It was troublesome for them to print the agreements out, sign them, scan them, and then send them back. That was causing a lot of issues when it comes to getting the agreement before the actual contract starts. The reminder feature is also very important. When we send them this agreement electronically, it looks nice to the customer. Before we had this solution, we had about 30% of customers that didn't sign agreements. Now that we have SignNow, that number has dropped to less than five percent.

Read full review

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"This speeds up the sign-off process."

"DocuSign is easy to use. I also like the document tracking features."

"The solution is stable."

"We can structure the signature."

"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."

"The solution is reasonably priced."

"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."

"Very convenient, saves dealing with hard copies of documents."

More DocuSign pros

"Before we had this solution, we had about 30% of customers that didn't sign agreements. Now that we have SignNow, that number has dropped to less than five percent."

"It was easy to send it around to only the relevant parties."

"I like that it works well for my company. I will not be switching to another solution. I don't have any complaints."

Cons

"There are sometimes delays in user communication."

"DocuSign's mobile application could be better. It has some compatibility issues."

"Resolution from customer service and their response rate in resolving issues needs to be improved."

"We'd like to have some integration with some of our IT services."

"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."

"The support is not accessible sometimes to African businesses."

"I would like for this solution to send me a copy of the signed document automatically."

"I could always use better security around the solution."

More DocuSign cons

"In the next release, I would like more protection. Security is of the highest importance for our company."

"I'm not sure if this option was available; however, after having the form signed, I had to send it to a third party that would take the form and deals with it. There wasn't an option to have the forms, once signed, to a third party."

"The area I think this solution can improve is user features."

Pricing and Cost Advice

"The tool is expensive."

Information not available

See which vendors are best for you

Use our free recommendation engine to learn which eSignature (Electronic Signature) solutions are best for your needs.

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824,053 professionals have used our research since 2012.

Top Industries

By visitors reading reviews

Computer Software Company

14%

Financial Services Firm

12%

Government

Manufacturing Company

No data available

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about DocuSign eSignature?

We can structure the signature.

See all answers

What is your experience regarding pricing and costs for DocuSign eSignature?

The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...

See all answers

What needs improvement with DocuSign eSignature?

The support is not accessible sometimes to African businesses.

See all answers

What do you like most about SignNow?

I like that it works well for my company. I will not be switching to another solution. I don't have any complaints.

See all answers

What needs improvement with SignNow?

In the next release, I would like more protection. Security is of the highest importance for our company.

See all answers

What is your primary use case for SignNow?

We use SignNow to get signatures on contracts.

See all answers

Comparisons

Dokobit vs DocuSign

Compared 18% of the time

Adobe Sign vs DocuSign

Compared 15% of the time

SharePoint vs DocuSign

Compared 13% of the time

OpenText Core Signature vs DocuSign

Compared 12% of the time

Tungsten SignDoc vs DocuSign

Compared 6% of the time

More DocuSign Competitors

Adobe Sign vs SignNow

Compared 33% of the time

OneSpan Sign vs SignNow

Compared 19% of the time

More SignNow Competitors

Product Reports

Buyer's Guide

DocuSign

December 2024

Download DocuSign product report

Buyer's Guide

eSignature (Electronic Signature)

December 2024

Download SignNow product report

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary

No data available

Learn More

Docusign

SignNow

Overview

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

SignNow is a highly-rated electronic signature software that offers a user-friendly interface and customizable features. It provides advanced security measures, integrates with other software, and has excellent customer support. It's an efficient and secure solution for electronic signature needs.

SignNow helps businesses save time and money, increase productivity, and impress customers and clients with our easy to use but versatile esignature software. We like useful software that is simple and straightforward. SignNow was created to be solution that can integrate with the most complex business processes while still being simple enough to figure out on your first try, without any confusion or issues

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson

salesforce, Office 365, Google Aps, SharePoint, MobileIron, Redbooth

Buyer's Guide

DocuSign vs. SignNow

December 2024

Free Report: DocuSign vs. SignNow

Find out what your peers are saying about DocuSign vs. SignNow and other solutions. Updated: December 2024.

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824,053 professionals have used our research since 2012.

See our DocuSign vs. SignNow report.

See our list of best eSignature (Electronic Signature) vendors.

We monitor all eSignature (Electronic Signature) reviews to prevent fraudulent reviews and keep review quality high. We do not post reviews by company employees or direct competitors. We validate each review for authenticity via cross-reference with LinkedIn, and personal follow-up with the reviewer when necessary.