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DocuSign vs Zoho Sign comparison

Docusign and Zoho are both solutions in the eSignature (Electronic Signature) category. Docusign is ranked #1 with an average rating of 8.2, while Zoho is ranked #5 with an average rating of 8.2. Docusign holds a 32.2% mindshare in EAS, compared to Zoho’s 2.4% mindshare. Additionally, 100% of Docusign users are willing to recommend the solution, compared to 80% of Zoho users who would recommend it.
DocuSign
Read 11 DocuSign reviews
  • 2,277 Views
  • 1,586 Comparison Views
100% willing to recommend
Zoho Sign
Read 5 Zoho Sign reviews
  • 185 Views
  • 132 Comparison Views
80% willing to recommend
 

Comparison Buyer's Guide

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Executive Summary
We performed a comparison between DocuSign and Zoho Sign based on real PeerSpot user reviews.

Find out in this report how the two eSignature (Electronic Signature) solutions compare in terms of features, pricing, service and support, easy of deployment, and ROI.

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To learn more, read our detailed DocuSign vs. Zoho Sign Report (Updated: December 2024).
Buyer's Guide
DocuSign vs. Zoho Sign
December 2024
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Helped 824,053 peers since 2012
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
Zoho Sign
Ranking in eSignature (Electronic Signature)
5th
Average Rating
8.2
Reviews Sentiment
6.8
Number of Reviews
5
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of December 2024, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 32.2%, down from 34.2% compared to the previous year. The mindshare of Zoho Sign is 2.4%, down from 3.2% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature)
 

Featured Reviews

Timpa D Angaye - PeerSpot reviewer
Reduces paper, makes collecting signatures easy and offers helpful workflow capabilities
Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.
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Murali Sunkara - PeerSpot reviewer
A solution that is fairly easy to use owing to its good UI and support provided to its users
The solution is fairly easy to use since there are no complexities. Also, it has a good user interface, and even its support is good. For any documents, I just need to log in to Zoho to see some of the items I want. So, the way it maintains track of the history of documents, for instance, last year, if I had signed on ten documents and this year I had signed on three or four documents, are all made available to me. Hence, I don't need to worry about what I did about a year ago since I can go back and look at it on Zoho.
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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"Very convenient, saves dealing with hard copies of documents."
"We can structure the signature."
"The most valuable feature of DocuSign is its ability to save time."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
"DocuSign is easy to use. I also like the document tracking features."
"The solution is stable."
"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"You can customize how you want to use the solution."
More DocuSign pros
"It works very well, and its pricing is also good."
"It is a scalable solution."
"I like that there is a hierarchy in sending the documentation."
"The solution is fairly easy to use since there are no complexities. Also, it has a good user interface, and even its support is good."
"The most valuable features of Zoho Sign are its integration and invoice facilities."
 

Cons

"Resolution from customer service and their response rate in resolving issues needs to be improved."
"I would like for this solution to send me a copy of the signed document automatically."
"The support is not accessible sometimes to African businesses."
"I could always use better security around the solution."
"There are sometimes delays in user communication."
"We'd like to have some integration with some of our IT services."
"DocuSign's mobile application could be better. It has some compatibility issues."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
More DocuSign cons
"The solution limits the number of contracts one can sign."
"Zoho Sign has to be made more user friendly."
"I think that it would be a good improvement if one could chat with Zoho or DocuSign...In short, the tool cannot currently let me communicate or talk with it via chat."
"They send the contract out with default templates, and we need to be able to adjust the templates as we would like."
"Because not everyone uses it, it's difficult to get it adopted. When you send someone something and it's a DocuSign, they go, "Okay, this is legit." When you use any of the other ones, people are like, "Oh! What is this?" I don't know if that's a branding issue or something else."
 

Pricing and Cost Advice

"The tool is expensive."
"Zoho Sign is expensive compared to other software and charges AED 120 per user for a month."
"It's significantly cheaper than DocuSign."
"Overall, I feel the solution's pricing is good."
"The solution's price is reasonable."
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Top Industries

By visitors reading reviews
Computer Software Company
14%
Financial Services Firm
12%
Government
8%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What do you like most about DocuSign eSignature?
We can structure the signature.
See all answers
What is your experience regarding pricing and costs for DocuSign eSignature?
The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...
See all answers
What needs improvement with DocuSign eSignature?
The support is not accessible sometimes to African businesses.
See all answers
What do you like most about Zoho Sign?
It is a scalable solution.
See all answers
What is your experience regarding pricing and costs for Zoho Sign?
The solution's price is reasonable. However, they should introduce subscription plans.
See all answers
What needs improvement with Zoho Sign?
The solution has limitations on the number of contracts you sign. Presently, you have to pay extra to sign a massive amount of documents. They should work on this particular area.
See all answers
 

Comparisons

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Compared 13% of the time
OpenText Core Signature vs DocuSign Logo
OpenText Core Signature vs DocuSign
Compared 12% of the time
SignNow vs DocuSign Logo
SignNow vs DocuSign
Compared 7% of the time
More DocuSign Competitors
No data available
 

Product Reports

Buyer's Guide
DocuSign
December 2024
DocuSign reportDownload DocuSign product report
Buyer's Guide
eSignature (Electronic Signature)
December 2024
Zoho Sign reportDownload Zoho Sign product report
 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
No data available
 

Learn More

Docusign
Zoho
 

Overview

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

Zoho Sign is a highly-rated electronic signature software that provides a variety of features and integrations. Its user-friendly interface, advanced security measures, customizable templates and workflows, mobile app, and excellent customer support make it an efficient and reliable solution for businesses.

Zoho Sign is a service that lets you digitally sign and verify legally binding documents without the hassles of transporting paper documents. It is quick, easy, and works from any location and on any device.

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Revision Energy, Pepperstone, Proteomics Consulting, Logitek, Altus, University of Seville
Buyer's Guide
DocuSign vs. Zoho Sign
December 2024
Free Report: DocuSign vs. Zoho Sign
Find out what your peers are saying about DocuSign vs. Zoho Sign and other solutions. Updated: December 2024.
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