DocuSign vs Dropbox Sign comparison

Docusign and Dropbox are both solutions in the eSignature (Electronic Signature) category. Docusign is ranked #1 with an average rating of 8.2, while Dropbox is ranked #3 with an average rating of 9.2. Docusign holds a 32.8% mindshare in EAS, compared to Dropbox’s 3.9% mindshare. Additionally, 100% of Docusign users are willing to recommend the solution, compared to 100% of Dropbox users who would recommend it.

DocuSign

Read 11 DocuSign reviews

2,204 Views
1,562 Comparison Views

100% willing to recommend

Dropbox Sign

Read 6 Dropbox Sign reviews

313 Views
220 Comparison Views

100% willing to recommend

DocuSign

Dropbox Sign

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Executive SummaryUpdated on Jan 12, 2025

DocuSign and Dropbox Sign compete in electronic signature solutions, focusing on simplifying document management. While DocuSign is preferred for its advanced features, Dropbox Sign is favored for its pricing.

Features: DocuSign offers extensive integrations, robust signature workflows, and a mobile-friendly design. Its advanced security includes digital certificates and detailed audit trails. Dropbox Sign provides simplicity and ease of use, focusing on core e-signature functionalities with seamless Dropbox integration. Its straightforward approach is well-suited for simpler needs.

Room for Improvement: DocuSign can enhance its user interface to reduce complexity and improve clarity. The pricing structure could be made more flexible to cater to a wider range of businesses. There is room to streamline the deployment process to make it quicker and easier. Dropbox Sign could benefit from expanding its feature set to accommodate more complex workflows, improving its security options to provide advanced features, and enhancing integration capabilities beyond Dropbox.

Ease of Deployment and Customer Service: Dropbox Sign offers a quick deployment process with simple Dropbox integration, appealing to existing Dropbox users. Its customer service includes live chat and email support. DocuSign's deployment is more complex due to its extensive features, requiring more initial setup, but it compensates with robust customer service offering a comprehensive help center and 24/7 support, ensuring reliability.

Pricing and ROI: DocuSign has higher setup costs, reflecting its advanced features, but offers value for enterprises needing comprehensive functionalities. Dropbox Sign's competitive pricing with lower initial costs appeals to smaller businesses or those with simpler requirements. While Dropbox Sign presents immediate savings, DocuSign's features often result in greater long-term ROI for those needing advanced capabilities.

To learn more, read our detailed DocuSign vs. Dropbox Sign Report (Updated: January 2025).

Buyer's Guide

DocuSign vs. Dropbox Sign

January 2025

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Helped 831,158 peers since 2012

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Categories and Ranking

DocuSign

Ranking in eSignature (Electronic Signature)

1st

Average Rating

8.6

Number of Reviews

Ranking in other categories

No ranking in other categories

Dropbox Sign

Ranking in eSignature (Electronic Signature)

3rd

Average Rating

9.2

Reviews Sentiment

8.2

Number of Reviews

Ranking in other categories

No ranking in other categories

Mindshare comparison

As of January 2025, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 32.8%, down from 33.8% compared to the previous year. The mindshare of Dropbox Sign is 3.9%, down from 5.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.

eSignature (Electronic Signature)

Featured Reviews

Timpa D Angaye

IT Manager at a energy/utilities company with 501-1,000 employees

Reduces paper, makes collecting signatures easy and offers helpful workflow capabilities

Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.

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ALIE KOROMA

Logistics Specialist at a computer software company with 1,001-5,000 employees

Free to use for those signing, reliable, and great for digital signatures

I'm not sure if you can download the signed documentation. They should ensure that every company can accept it. I'm not sure if all companies use it. Often, you need to convert it to Adobe before you can email it. I'd like to see something that helps artists to digitalize their work and upload it online. If a user decides to print work, it should be traceable or signed so you can see who is taking it and using your work without your permission. It would help you protect yourself and your work. Digital signatures that act like a watermark on digital work would be a game-changer. It would be useful if the solution were available on the cloud for free until you need to do something with it.

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Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:

Pros

"The solution is stable."

"Very convenient, saves dealing with hard copies of documents."

"You can customize how you want to use the solution."

"DocuSign is easy to use. I also like the document tracking features."

"The most valuable feature of DocuSign is its ability to save time."

"We can structure the signature."

"The solution is reasonably priced."

"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."

More DocuSign pros

"The solution has significantly simplified the process of getting contracts signed."

"For those signing, it is free to use."

"It's very easy to run through the document and get it signed since it walks you through everything in a step-by-step manner. So, it's very easy to use."

"The solution is good."

"The pricing is typically for what is in the market."

"The most valuable feature of Dropbox Sign is the performance and the user experience is excellent."

Cons

"There are sometimes delays in user communication."

"I could always use better security around the solution."

"It should automatically be datestamped beside the signature."

"Some people are not that computer-literate, and people don't understand the concept of the digital signature."

"I would like for this solution to send me a copy of the signed document automatically."

"Resolution from customer service and their response rate in resolving issues needs to be improved."

"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."

"The support is not accessible sometimes to African businesses."

More DocuSign cons

"The tool needs to be able to integrate with other products or servers."

"We do not have any unique use cases and do not need any other features."

"It is complicated to sign the documents directly on the screen."

"Dropbox Sign uses a combination of encryption, including classic encryption. The encryption overall could improve."

"Currently, one can't accept payments over the solution."

"They should ensure that every company can accept it. I'm not sure if all companies use it."

Pricing and Cost Advice

"The tool is expensive."

"On a scale of one to ten, where ten is the most comfortable pricing, I rate the solution a nine out of ten."

"The solution's pricing is fine. I chose Dropbox Sign over Adobe because of its pricing."

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Top Industries

By visitors reading reviews

Computer Software Company

15%

Financial Services Firm

12%

Government

Manufacturing Company

Computer Software Company

19%

University

14%

Financial Services Firm

10%

Non Profit

Company Size

By reviewers

Large Enterprise

Midsize Enterprise

Small Business

No data available

Questions from the Community

What do you like most about DocuSign eSignature?

We can structure the signature.

See all answers

What is your experience regarding pricing and costs for DocuSign eSignature?

The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...

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What needs improvement with DocuSign eSignature?

The support is not accessible sometimes to African businesses.

See all answers

What do you like most about Dropbox Sign?

The solution is good.

See all answers

What is your experience regarding pricing and costs for Dropbox Sign?

The solution was free to use as I was just a recipient of the document. I did not need to pay for it. I just used it to sign a document. If it is not free, it should be very inexpensive, like a dol...

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What needs improvement with Dropbox Sign?

Signing the documents directly on the screen is complicated for the solution. They should improve this particular area.

See all answers

Comparisons

Dokobit vs DocuSign

Compared 17% of the time

Adobe Sign vs DocuSign

Compared 16% of the time

SharePoint vs DocuSign

Compared 14% of the time

OpenText Core Signature vs DocuSign

Compared 11% of the time

SignNow vs DocuSign

Compared 8% of the time

More DocuSign Competitors

Box Sign vs Dropbox Sign

Compared 100% of the time

More Dropbox Sign Competitors

Product Reports

Buyer's Guide

DocuSign

January 2025

Download DocuSign product report

Buyer's Guide

eSignature (Electronic Signature)

January 2025

Download Dropbox Sign product report

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary

HelloSign

Learn More

Docusign

Dropbox

Overview

DocuSign electronic signature platform seems to be very easy to use, both for document senders and signers, ensuring broad adoption and user satisfaction. DocuSign supports all types of signing scenarios, from the simplest to the most complex, and is easily configurable so you don't have to modify your documents or workflows. Plus, with the most robust eSignature mobile capability, you can securely sign anywhere, anytime on any Internet-enabled device.

According to user reviews, Dropbox Sign is a popular e-signature solution that streamlines the signature process while providing advanced security features. Users value the platform's user-friendly interface, as well as its convenience and flexibility in enabling them to sign documents from any location, on any device. It is considered to be a dependable document management solution and recommended for businesses of all sizes. Additionally, it integrates seamlessly with other Dropbox services, making it a comprehensive and efficient tool.

Dropbox Sign streamlines your document workflows by helping you prepare, send, sign and track agreements with legally binding eSignatures.

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson

Information Not Available

Buyer's Guide

DocuSign vs. Dropbox Sign

January 2025

Free Report: DocuSign vs. Dropbox Sign

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