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DocuSign vs Dropbox Sign comparison

 

Comparison Buyer's Guide

Executive SummaryUpdated on Nov 2, 2025

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

ROI

Sentiment score
6.0
DocuSign provides financial benefits and efficiency by reducing time and costs, despite some formatting issues, especially for remote work.
Sentiment score
5.4
Some companies saw benefits in ROI and paperwork but others noted no significant efficiency or financial gains.
In terms of working hours, the time saved per contract is significant.
Senior Consultant at a consultancy with 51-200 employees
I've seen cost savings since setting up my sister team, as they no longer need to print documents or sign manually.
Program Caseworker at a performing arts with 51-200 employees
I have seen a return on investment because I have reduced a lot of paperwork.
Founder . Interior Architect & Interior Designer at a university with 5,001-10,000 employees
 

Customer Service

Sentiment score
3.3
DocuSign customer support receives mixed reviews, with some praising responsiveness and others suggesting improvement, depending on package level.
Sentiment score
3.4
Most users haven't needed to contact Dropbox Sign's support, so feedback on their service effectiveness is unavailable.
 

Scalability Issues

Sentiment score
6.1
DocuSign is highly scalable, supporting international expansion and various workflows, though not all users maximize its advanced features.
Sentiment score
6.9
Dropbox Sign is praised for scalability, enabling easy start and expansion, making it adaptable to growing business needs.
In terms of workflow scalability, we have seen it reach paramount levels.
Senior Consultant at a consultancy with 51-200 employees
 

Stability Issues

Sentiment score
8.1
DocuSign is praised for its high stability and reliability, consistently meeting user expectations without performance issues or downtimes.
Sentiment score
8.7
Dropbox Sign is praised for its stability and reliability, with users consistently rating it between 7 and 10.
I've never noticed any crashes, downtimes, or performance issues with DocuSign.
Program Caseworker at a performing arts with 51-200 employees
 

Room For Improvement

DocuSign needs to enhance customer support, user interface, integration, and scalability to address various user challenges and issues.
Dropbox Sign should enhance security, integration, feature accessibility, and compatibility across devices while offering a free basic cloud version.
Currently, they overlap when signed, forcing me to create a new line item for each signature, which unnecessarily lengthens the document.
Program Caseworker at a performing arts with 51-200 employees
Dropbox Sign can be improved because with some types of connection, I cannot use Dropbox.
Founder . Interior Architect & Interior Designer at a university with 5,001-10,000 employees
 

Setup Cost

DocuSign pricing is seen as justified for its features and compliance, with costs varying based on usage and region.
Dropbox Sign is praised for its competitive pricing, ease of use, and accessibility compared to alternatives like Adobe.
I do not find any part confusing or expensive.
Founder . Interior Architect & Interior Designer at a university with 5,001-10,000 employees
 

Valuable Features

DocuSign streamlines approval workflows with ease, security, and integration, enhancing efficiency, mobile access, and real-time document updates.
Dropbox Sign offers user-friendly functionality with document storage, remote access, and free recipient signing to streamline organizational processes.
The security aspect in DocuSign is important since we work with individuals and their personal identifiable information, so we value that it's a secure site.
Program Caseworker at a performing arts with 51-200 employees
They have provided significant flexibility in integrating the DocuSign platform with different kinds of SaaS tools where data can be fetched from or sent through.
Senior Consultant at a consultancy with 51-200 employees
Dropbox Sign has positively impacted my organization because I can upload something on Dropbox without the physical paper of all my documents.
Founder . Interior Architect & Interior Designer at a university with 5,001-10,000 employees
I can prepare documents for signing by placing signature fields and customizing the layout.
Consultant at a tech vendor with 10,001+ employees
 

Categories and Ranking

DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.4
Reviews Sentiment
6.4
Number of Reviews
13
Ranking in other categories
No ranking in other categories
Dropbox Sign
Ranking in eSignature (Electronic Signature)
5th
Average Rating
8.8
Reviews Sentiment
5.5
Number of Reviews
8
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2026, in the eSignature (Electronic Signature) category, the mindshare of DocuSign is 19.1%, down from 31.0% compared to the previous year. The mindshare of Dropbox Sign is 2.9%, down from 3.6% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature) Market Share Distribution
ProductMarket Share (%)
DocuSign19.1%
Dropbox Sign2.9%
Other78.0%
eSignature (Electronic Signature)
 

Featured Reviews

AshishKumar13 - PeerSpot reviewer
Senior Consultant at a consultancy with 51-200 employees
Advanced management and seamless integration improve document workflows
The IAM tool they are providing is good, but there should be flexibility in terms of importing IAM or AI generation reviews into the normal workflows while generating documents and creating templates. DocuSign still needs to offer more built-in integration tools such as the Coupa connector. They already have many integrations, such as Google Docs and Google Drive, but some major ones are still in the pipeline. Scalability, in terms of the workflow structure and maintenance, needs improvement. If the workflow becomes heavy, the system slows down, requiring consultation with the team to get the workflow load relieved. System availability should see fewer crashes or server errors.
reviewer2785143 - PeerSpot reviewer
Founder . Interior Architect & Interior Designer at a university with 5,001-10,000 employees
Digital sharing has replaced bulky paperwork and now allows photo and document links for everyone
The best features Dropbox Sign offers include having a Dropbox account, but you can use Dropbox even if you are not signed in. That feature helps me and my team because if I upload something on Dropbox, I can send the link also to those who do not have Dropbox. This is very useful because you do not need to be subscribed to download something from the site. Dropbox Sign has positively impacted my organization because I can upload something on Dropbox without the physical paper of all my documents. This allows me to travel more lightly. Specific benefits include saving time.
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879,899 professionals have used our research since 2012.
 

Top Industries

By visitors reading reviews
Financial Services Firm
14%
Computer Software Company
9%
Government
7%
Manufacturing Company
7%
No data available
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
By reviewers
Company SizeCount
Small Business7
Midsize Enterprise3
Large Enterprise3
By reviewers
Company SizeCount
Small Business3
Midsize Enterprise1
Large Enterprise3
 

Questions from the Community

What is your experience regarding pricing and costs for DocuSign eSignature?
Our IT team handles all pricing aspects, including setup and licensing costs for DocuSign, so I don't have information about these details.
What needs improvement with DocuSign eSignature?
I find the new updated formatting and template system in DocuSign problematic. When I format and create content in their new updated system, the preview looks different from what I see during editi...
What is your experience regarding pricing and costs for Dropbox Sign?
I have had no experience with pricing, setup cost, or licensing.
What needs improvement with Dropbox Sign?
I cannot think of any improvements for Dropbox Sign at this time.
What is your primary use case for Dropbox Sign?
My main use case for Dropbox Sign is sharing folders and files with other people. I used Dropbox Sign in a recent situation at work when I had to share some PPT or code and we could not use the cli...
 

Comparisons

 

Also Known As

DocuSign eSignature, CoSign, DocuSign eNotary
HelloSign
 

Overview

 

Sample Customers

Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Information Not Available
Find out what your peers are saying about DocuSign vs. Dropbox Sign and other solutions. Updated: December 2025.
879,899 professionals have used our research since 2012.