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Conga Sign vs DocuSign comparison

 

Comparison Buyer's Guide

Executive Summary

Review summaries and opinions

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Categories and Ranking

Conga Sign
Ranking in eSignature (Electronic Signature)
4th
Average Rating
8.4
Number of Reviews
6
Ranking in other categories
No ranking in other categories
DocuSign
Ranking in eSignature (Electronic Signature)
1st
Average Rating
8.6
Number of Reviews
11
Ranking in other categories
No ranking in other categories
 

Mindshare comparison

As of January 2025, in the eSignature (Electronic Signature) category, the mindshare of Conga Sign is 1.7%, down from 5.1% compared to the previous year. The mindshare of DocuSign is 32.8%, down from 33.8% compared to the previous year. It is calculated based on PeerSpot user engagement data.
eSignature (Electronic Signature)
 

Featured Reviews

Samy Saied - PeerSpot reviewer
Advanced functionalities have allowed us to streamline our document management processes
The most valuable feature is Conga’s advanced set of functionalities, which have developed over time, especially from Salesforce Classic to Lightning. Features like Conga Sign and enhancing documentation for business users have significantly improved our processes. It also provides flexibility, allowing for easy interaction with just a click of a button.
Timpa D Angaye - PeerSpot reviewer
Reduces paper, makes collecting signatures easy and offers helpful workflow capabilities
Resolution from customer service and their response rate in resolving issues needs to be improved. When a ticket is raised, customer service actually contacts you for resolution. The issue is that they hardly resolve anything for you. They rather refer you to their FAQ or other links with tutorials. This could be frustrating as you may expect technical assistance, however, what you get is a link to a tutorial that usually may not solve the issue that has been raised. Their technical support team should engage more with customers when tickets are raised.

Quotes from Members

We asked business professionals to review the solutions they use. Here are some excerpts of what they said:
 

Pros

"The most valuable aspect of Conga Sign is its tight integration with the Salesforce ecosystem."
"It integrates seamlessly with Conga Composer, making it simpler than if we had to connect Conga with DocuSign."
"Customers can use Conga Sign to drag and drop their signatures on documents."
"The solution's most valuable feature in terms of configuration is the Write Back functionality."
"The most valuable feature is Conga’s advanced set of functionalities, which have developed over time, especially from Salesforce Classic to Lightning."
"The solution allows you to create a code for securing documents and provides various permissions, such as signature only, view only, and read-only."
"DocuSign is easy to use. I also like the document tracking features."
"We can structure the signature."
"The solution is reasonably priced."
"What I have found to be the most valuable aspect of this solution is the fact that I don't have to go out and meet the other party in person. I can just take care of what I need to online."
"This has reduced the need for paper approvals and has also reduced the recurring purchase of paper rims and other printer consumables in the organization and is leading us to our paperless roadmap."
"The solution is stable."
"Very convenient, saves dealing with hard copies of documents."
"This speeds up the sign-off process."
 

Cons

"The integration of Conga Sign with Conga Composer could be better."
"Sometimes, the tool creates an issue, and we have to go to the Conga Sign setup and reconnect it again."
"I would like to see better initial setup assistance and improved documentation, which would make it easier for new users to understand and configure the solution."
"The solution accepts only a few data types and not all data types."
"The documentation for Conga Sign could be improved."
"There is room for improvement in ensuring data residency compliance, as some clients express concerns about data processing transitioning to other servers."
"Resolution from customer service and their response rate in resolving issues needs to be improved."
"Some people are not that computer-literate, and people don't understand the concept of the digital signature."
"The support is not accessible sometimes to African businesses."
"There are sometimes delays in user communication."
"Moving the boxes around can be a bit annoying, so the AI element in the UI should be significantly improved to make the process smoother."
"It should automatically be datestamped beside the signature."
"We'd like to have some integration with some of our IT services."
"I would like for this solution to send me a copy of the signed document automatically."
 

Pricing and Cost Advice

Information not available
"The tool is expensive."
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Top Industries

By visitors reading reviews
No data available
Computer Software Company
14%
Financial Services Firm
12%
Government
8%
Manufacturing Company
7%
 

Company Size

By reviewers
Large Enterprise
Midsize Enterprise
Small Business
No data available
 

Questions from the Community

What needs improvement with Conga Sign?
There is room for improvement in ensuring data residency compliance, as some clients express concerns about data processing transitioning to other servers. Another area could be its limited feature...
What is your primary use case for Conga Sign?
We use Conga for digital documents and signatures to aid our clients with the sales cycle for their contacts and document generation in Salesforce. It's a solution for creating and sending document...
What advice do you have for others considering Conga Sign?
I absolutely recommend Conga. It is always my top recommendation for anyone who can afford it. I'd rate the solution nine out of ten.
What is your experience regarding pricing and costs for DocuSign eSignature?
The tool is expensive. Many clients in Nigeria cannot afford the solution due to the exchange rate. If the vendor can create a pricing package that is flexible and suitable for our currency, it wil...
What needs improvement with DocuSign eSignature?
The support is not accessible sometimes to African businesses.
 

Comparisons

No data available
 

Also Known As

No data available
DocuSign eSignature, CoSign, DocuSign eNotary
 

Learn More

Video not available
 

Overview

 

Sample Customers

Oodle Car Finance, InZone Industries, Allianz Care, Brightpearl
Bayer, Sony, ComCast, Century Link, Siemens, Boston Scientific, salesforce, Yahoo, McKeeson
Find out what your peers are saying about Conga Sign vs. DocuSign and other solutions. Updated: January 2025.
831,020 professionals have used our research since 2012.