Conga Sign reviews

I generally use Conga Sign to streamline the document and signing process, and it is quite user-friendly compared to any other signatory application or software. The integration capabilities with the CRM platform are also immense and very good. I generally manage signatory requests and generate contracts from it to complete the signatures.

The biggest advantage of Conga Sign is the ease of use; it is very simple and the interface is very good. By looking at the options, any newbie can understand what needs to be done. The document generation process is very fast, and the execution takes no time, generally reducing the turnaround time by enabling electronic signatures from any kind of app, particularly in Salesforce. The workflow automation is great; I can automate the signature requests by preparing a Conga Sign solution and implementing Conga Sign features into it.

Definitely, the real-time tracking feature helps with my workflow because it provides the status of the document, such as which document has been viewed or signed or has completed the signing process. I can track those changes as well; time tracking is again a great feature and advantage.

As far as authentication methods are concerned, the security features of Conga Sign are quite good and meet my compliance and legal requirements. When I add the authentication capabilities, it adds an extra layer of security to the signing process, with multiple identity verification methods. This helps organizations maintain compliance and protects sensitive documents.

Automated reminders definitely have a positive impact on document management efficiency; they reduce delays and ensure that agreements are executed on time. The very impactful thing is that there are no delays because as soon as the document is completed, I get the reminder for it, eliminating the need for manual follow-ups. By keeping the signers engaged throughout the process, automated reminders help streamline workflows and increase operational efficiency.

The only area for improvement I experienced while working on Conga Sign is that the setup is quite complex; the initial implementation takes some time. The integration can also be a bit time-consuming because Conga Sign does not accept rest APIs or OAuth, requiring me to convert the APIs into OData.svc formatted APIs. This requires significant resources and MuleSoft support for some.

Additionally, the licensing cost can be on the higher side for small organizations, but for my large organization, the cost is manageable.

The biggest challenge when deploying Conga Sign is maintaining the solutions throughout the development environments. I have multiple sandboxes, production staff, validation parts, and UATs, and deploying each solution from one org to another can be quite challenging, requiring manual deployments and precision.

I have been working with Conga Sign for approximately four years.

Conga Sign is generally stable and reliable and available most of the time, but I would rate it an eight due to occasional challenges or issues from the Conga Sign server.

I would rate Conga Sign an eight for scalability due to the disadvantages I have mentioned. If those are addressed, it would definitely be a ten.

I have collaborated with technical support from Conga Sign many times.

Conga Sign's support is always helpful; I have never found support as good as I have with Conga Sign. I usually get a response back within an hour or two, and they arrange a call quickly to resolve any issues I am facing.

For the support from Conga Sign, I would definitely give it a nine.

The only area for improvement I experienced while working on Conga Sign is that the setup is quite complex; the initial implementation takes some time.

The ROI is approximately 60 percent, as the time and effort that I am saving by customizing the solutions is significant.

The licensing cost can be on the higher side for small organizations, but for my large organization, the cost is manageable.

If I consider competitors, the two that come to mind are DocuSign, which is leading, and Adobe Acrobat. These two are pretty good as well, but I personally work more on Conga Sign, so I prefer it the most. The learning curve is quite low in DocuSign and Acrobat compared to Conga Sign, which requires some hands-on experience to grasp fully.

Definitely, Conga Sign generally reduces the whole manual effort.

The reduction is seen through numerous automated tasks; I have minimized manual effort significantly. As soon as the contract is ready for signing, it goes automatically to the signers who get the notification to sign it within a certain time slot, which greatly reduces my effort.

Conga Sign is definitely worth buying, despite the higher price for small businesses.

I would give Conga Sign an overall rating of eight out of ten.

Conga Sign is a built-in digital signature process similar to Adobe Sign and DocuSign. We typically use it in our projects to avoid the manual signature process between two companies. Business users can utilize digital signatures, which are easy and compatible for business operations.

After a document has been set up with all pricing details, agreement, and contract information, one of the business users responsible for contracting and signatures generates the document. The document is then sent to the client or customer who must review it and provide digital signatures. In the background of Conga CPQ, we have integrated Conga Sign. When the document is sent through email to the customer, they can easily verify and review the entire document and complete the digital signatures. The document is then returned to the actual business companies.

The primary use case for Conga Sign is to process digital signatures. Previously, companies and customers who approached us were using manual processes. For several companies without the same headquarters to meet for signatures between organizations, which would occur in other countries, digital signatures have become very easy. They can send documents in online mode, and signatures can be completed in less time.

The best feature is the write-back feature in Conga Sign that integrates signature details into Salesforce. However, it only supports limited data types, but it is very useful to the users.

We used Conga Sign in our previous projects, allowing users to easily drag and drop the signature onto documents. Users do not have to do much work on signatures, mentioning the name, date, and all those details. They can simply click on a button, drag the signature onto the document, and it is easy to put digital signatures.

We have dealt with many customers and implemented and configured everything the customer required. After we delivered all the features the customer requested, we received positive feedback from the customer. Additionally, we received more customers from the same organization or from within the organization. The tool has been used in multiple companies and has proven very useful to customers and our company from a revenue perspective.

Previously, when Conga Sign did not exist, signatures between two companies were done either manually or in other ways where parties would meet face to face. After Conga Sign came into the picture, the two parties can connect online. Documents are sent online to put signatures, which is very easy through email or Outlook. The two parties have not wasted time. Time has been consumed more efficiently, revenue has increased, and their revenue has increased as well.

Sometimes Conga Sign creates issues where we have to go to Conga Sign setup and reconnect it again. Since we are using Conga Sign as a package in our Salesforce ecosystem, sometimes the package versioning has changed, so we need to check for the latest version and upgrade it. Occasionally, Conga Sign troubles us, requiring refresh actions that create some issues. This does not happen often, but it happens sometimes.

Sometimes the solution that we are providing in the document does not accept all data types. We use text, lookup, and other standard fields, but sometimes it will not allow rich text, formula fields, and those kinds of data types in a Conga Sign document.

I have been using Conga Sign for four years.

Conga Sign is stable, and it is not complex for configuration. It is pretty easy to configure all items, and it is pretty easy for users to use as well. It is not overly complex for users to operate.

Conga Sign is very scalable, and growth has increased significantly after using it.

When we raise a request to the support team about any issues with Conga Sign, they resolve the issue in less than 24 hours. When we use the solution's out-of-box functionality, sometimes Conga Sign functionality breaks, and fixing it takes some time, but the Conga support team is always helpful and resolves the issues very soon.

Many customers who approached us were using the manual process before. They were not following digital signatures; they were following the manual signature process for trustworthiness and other reasons. After we gave an introduction and explanation about Conga Sign, they were really impressed and are now using Conga Sign.

We are a partner for Conga products and have a partnership with them.

For the pricing setup in Conga Sign itself, the document we use has all the pricing details, which can be read in the document. License-wise, I would say it is not very much higher or lower. For users to use Conga Sign, you need to buy the license in the Salesforce ecosystem to install the packages. I would say it is moderate, not pretty high or pretty low.

As we have been using Conga products for a long time and Salesforce products, we typically picked Conga Sign and are using it. I am not sure if any other alternate products exist, but I would say for now, it is the best one to use.

A signature has to be very secure and confidential. More security packages have been installed in Conga CPQ and Salesforce. It is very secure. Using AI, you cannot have data stolen from documents sent to customers.

Using AI, we can better improve Conga Sign where digitalization has been enhanced, and documentation, the UI, the text part, and the signature part can be improved. Using AI, the accuracy of the signature process can also be improved. AI will help improve this whole process.

We are deploying documents or Conga Sign features to higher environments within the Salesforce premises and Conga platform only. We do not require any other third-party applications to deploy the changes.

Salesforce is a cloud itself. We are using the Salesforce cloud itself.

It will vary between the business-to-business use case. Many businesses have saved their money and time on digital signatures using Conga Sign.

If the document is a quote or proposal, we can send only that file. We can upload and attach any file from local storage. If the customer signs the document between the two parties, the second signature should be done by the other customer. It will be notified to the other customers, and they can do signatures at both ends. It is pretty easy and simple. The signature part of the document, the digital signature, has been completed. I advise users and customers that they can go for Conga Sign. It is not overly complex, and it is not that financially expensive for the license either. I encourage users to use Conga Sign. I would rate my overall experience with this product as an 8 out of 10.

My main use case for Conga Sign is gathering customers' signatures on the final document. Capturing digital signatures is relatively easy compared to correcting signatures manually on printed documents from multiple parties, which can be time-consuming and often leads to abandoning the deal before document signatures are complete, potentially resulting in business loss.

I have used Conga Sign for all our contracts, proposals, and information forms. We use it within Salesforce, so we can have merge fields and write-back fields associated with different objects and records.

Regarding my main use case, it is excellent for contracts and anywhere else where signatures or document tracking is required. We use it on some documents for tracking only, and it is less appropriate in those instances, but the tracking history is truly valuable for our sales team.

Conga Sign has positively impacted my organization as it has helped us close deals within timelines. It allows the forwarding of documents to relevant parties, which helps in case the email is triggered to the wrong person. Conga Sign uses the latest legal regulations for digital signatures, which helps build trust with our clients.

The best features Conga Sign offers include agreements being sent digitally, which reduces the time to get printed documents. I have the option to forward to a relevant party where I might not be the correct person. It reduces turnaround time. Taking signatures from multiple stakeholders can be done digitally.

I find all the features very excellent and helpful, and they make the signing process efficient. I also love Conga Sign's Salesforce integration as it provides document tracking, which is great.

I really appreciate the point and click interface, which does not require user training from our side. The signing process is also very easy and fast for the end-user, which makes the quoting cycle relatively quicker.

It makes it relatively easy to capture digital signatures rather than collecting signatures manually on printed documents from multiple parties, thereby saving a lot of time.

Sometimes we require sending multiple documents for signatures, which is still not supported. This could be improved.

I would like to add that some businesses still do not consider digital signing of critical documents a legitimate way.

I have been using Conga Sign for three to four years.

Conga Sign is stable, fast, relevant, and reliable.

Conga Sign's scalability is impressive as it can handle my organization's growth, especially the increased volume of documents. It handles them very well.

Conga Sign customer support is very solution-oriented. They are always on time to resolve any issues. They are very proactive and active 24/7.

I previously used DocuSign and Adobe Acrobat Sign.

I switched from DocuSign and Adobe Acrobat Sign to Conga Sign because I prefer Conga Sign as it offers seamless integration with my other Conga products, such as Conga CPQ, Conga CLM, and Salesforce. Integration is very easy, and documents can get triggered for signatures with just a click.

My experience with pricing, setup cost, and licensing is that this tool is very cost-effective.

I use Amazon as my cloud provider.

I purchased Conga Sign through the AWS Marketplace.

I have seen a return on investment because agreements are sent digitally, which reduces the time to get printed documents. I have the option to forward to a relevant party where I might not be the correct person, reducing turnaround while taking signatures from multiple stakeholders digitally. It also helps increase our business as we get signatures from concerned parties easily and quickly.

My experience with pricing, setup cost, and licensing is that this tool is very cost-effective.

Before choosing Conga Sign, I evaluated other options, including Amazon Web Services and Conga Grid.

My advice for others looking into using Conga Sign is that it is well suited for most clients who have trust in digital signatures and want to reduce turnaround. However, there are still some clients who do not prefer digital signatures and prefer printed agreements with wet signatures. Conga Sign uses the latest digital signing legal regulations, so this is a customer-to-customer issue. I have given this review a rating of 9.

I have used Conga Sign mostly on the sales part. For example, for the company called XYZ, we generate the document, and once the negotiation is completed, we need to send the document for the signing part, requiring a signing sequence: first to the customers, then to the business team, which means the XYZ company heads. We use Conga Sign for that, and if we have more than one or two signers, we can add all the predefined sign tags in the document itself or include custom sign tags while sending the document in the signature part.

Conga Sign is mainly used for signing documents from the customer side and the business side, providing a digital signature solution that is easy to configure, set up, and debug. From a business perspective, users can directly send for the signature manually using the tags.

The best features are that it is easy to sign and provides immediate email notifications. We receive emails immediately and the configuration takes less than 10 to 15 minutes, plus we can add tags to any PDF documents for signing.

Conga Sign has positively impacted my organization as it is a crucial part of many projects. In fact, we use Conga Sign in most of our projects directly.

From my perspective, there is no need for improvement as all projects have been completed quickly. If it were possible to send multiple documents for signatures immediately as a batch without having a user interface, that would be useful. For example, for one year, we need to send documents for signatures for additional terms and conditions, and if we had a setup for bulk signing, it would be more beneficial.

We mostly need to update the UI for bulk document signatures. If a feature for that were available, it would be more useful.

I have been using Conga Sign for the past four years.

There have been no stability issues.

Its scalability is good.

Customer support is proactively working. If we raise any issue, we get immediate resolution, and I rate it 9.5 to 10.

Positive

I did not use another solution previously. I implemented this application for customers rather than from the business side.

Quick setup means that once we install Conga Sign, we go to Conga Sign setup from the App Launcher, and we can follow the step-by-step process on the left side, clicking one by one until it automatically sets up the signature part. For emails, we will have checkbox fields on the Conga Sign setup page; whoever needs signing can be selected with those checkboxes, allowing us to use that feature directly instead of writing code.

From the business side, we see that anyone can set up Conga Sign within 10 to 15 minutes without needing a developer, and we experience no issues with it. If more customization is needed, then we check with the product team from Conga.

We deploy Conga Sign by installing it through the AppExchange and can install this application from any of the clouds, not limited to a specific one.

For Conga Sign, we have saved a lot of time sending digital signatures and can send reminder emails automatically instead of checking with customers directly, which saves a lot of time.

I think Conga charges around $1 for one signature, but I am not exactly familiar with the cost for Conga Sign.

I did not evaluate other options. I have used Conga Sign straight away, although we also have DocuSign and Adobe Sign, we primarily use Conga Sign.

The first thing is to compare the pricing and features of Conga Sign, as it is implemented purely from the Salesforce side, unlike DocuSign or Adobe Sign, which require integration with third-party applications. That is the best feature I can highlight about Conga Sign.

My company is a partner for Conga.

On a scale of 1-10, I rate Conga Sign a 10.

My main use case for Conga Sign is for signing purposes. When we have any agreements, we need to get signatures using Conga Sign. We directly assign the agreements to customers, and they receive an email. Then they get the update and sign through Conga Sign.

A quick, specific example of how I recently used Conga Sign for an agreement is that we have one agreement with many products and prices. These are all the agreement details, and the customer is the seller. We generate the document and then assign it to customers. They receive an email from us, open it, and sign the document. That automatically gets assigned to the agreement.

The best features Conga Sign offers include mostly automated systems. When we generate the document, we assign it based on the customer side. After opening the agreement, we have enabled a feature that automatically goes to the sign page. If there are fifty pages in the agreement, the page where we need to sign will come up without needing to scroll through everything. The default mailing feature assigns emails based on the primary contact and will automatically populate there. That is also a best feature.

That feature works well in practice. Our customers, based on their requirements, reach out to us. Based on that, we go through the document and reach out to Conga Sign support. They suggest features that we enable, which are very good for our customers.

Conga Sign has positively impacted my organization by being more user-friendly for customers. Their work is easier, which is why it is more impactful. The customers are also very satisfied with Conga Sign.

The specific outcomes I can share are that Conga Sign is very user-friendly, which satisfies the users. It also saves time when completing the agreement signing system.

I cannot say much about how Conga Sign can be improved. As of now, I do not see any issues or necessary improvements. I can say that it would be helpful to provide more guidance. If someone is new to using Conga Sign, they need to be more aware. Providing guidance or even videos for them would be more efficient for customers as well.

I have been using Conga Sign for around one year.

Conga Sign is stable.

The customer support for Conga Sign is good. Based on our severity, they will respond. They will automatically follow up every time if we are not responding. If we respond quickly, then they mostly respond as soon as possible.

I did not use any different solution before Conga Sign because we were only using proposal documents, which did not have signing features. Recently, we introduced CLM, and that is when we started using Conga Sign.

My advice for others looking into using Conga Sign is that it is more user-friendly and easy to set up. However, the solution is not available for everyone. Thus, you should provide KTs or videos that will be more useful for new customers. You need to promote the features better because if customers are not familiar, they cannot use them.

I saved time with Conga Sign. I cannot provide metrics for people saved.

My experience with pricing, setup cost, and licensing is that we are using everything through pricing and catalog cost, proposal, all with Conga CPQ features, including Conga Matrix, Conga Pilot, and pricing. We also use Conga Callbacks if we require those advanced features.

I am not sure if I evaluated other options before choosing Conga Sign. I am not the source of selecting that feature and did not conduct this analysis and R&D.

Conga Sign is our preferred platform for executing e-signatures. We use it for approving documents and contracts, ensuring that they are approved, appended with our signature, and verified in an automated manner, even when documents are in soft copy format.

A recent scenario where we used Conga Sign is in our hiring process. When filling a position, we interview candidates and later offer contracts to successful candidates. Since many of them prefer working remotely, there was an exchange of documents and contracts over a distance. We used Conga Sign to send documents to our employees, who used the same platform to sign and return the documents to us. This helped us lessen and simplify the entire employee onboarding process and ensured that contracts and documents were received within a short period.

Another area where Conga Sign suits our workflow is with financial documents. Some of these are very sensitive and require careful handling. Handling them manually or sending them via courier services can lead to tampering.

Some of the best features of Conga Sign are that it simplifies our workflow. The simplicity and faster sending of contracts and getting approvals ensure that we are able to work smoothly, lessen our workflow, and allow our employees to work swiftly without delays from documents or contracts taking too long to get approved. Additionally, Conga Sign has improved our document security. When documents are handled through soft copy in an automated manner, fewer people come into contact with them. The fewer people who come into contact with documents, the more secure they are. When documents are sent manually, most employees or unauthorized people may access them and leak crucial customer data or information.

Simplicity and speed have positively impacted our business. With that simplicity, employees are able to work as a team and share ideas and documents. Conga Sign has brought a positive impact, and we truly enjoy working with it. One way it has impacted us is that we are able to do business faster. With faster approvals, we can do more business. Furthermore, our services have become streamlined, and our customers enjoy them, meaning that we are able to become more sellable to new and potential clients. This simplifies our entire process of marketing and selling our company. Potential clients are attracted because of the swiftness in doing business, which has brought us more revenue and growth in our portfolio.

One specific outcome I can share is on fast approvals. In procurement processes, being in the oil industry, we have to procure products and sell to clients, involving a lot of paperwork. Previously, sending or receiving products could take time, perhaps a week or even a month to verify documents. Now, we are able to get fast approvals, with products that used to take a week now taking a maximum of one or two days.

One area that Conga Sign could improve is the learning curve. Some of our employees who are less tech-savvy took time to grasp the entire idea of receiving documents, confirming them, and handling everything from a desktop device or in a soft copy manner. Some were accustomed to the hard copy way of handling documents. Improving the steep learning curve through well-prepared orientation or training by the vendor could greatly enhance the platform.

Another area is that when the product is integrated with other third-party products, it becomes somewhat sluggish to use. However, it runs well when integrated with other Conga products from the same parent company. Improving the integrations to better suit even other third-party products would significantly enhance the usage of the platform.

I have been using Conga Sign for a period of four years.

Governance and security are stable. I have not had any problems with data breaches. Everything that we send over the platform remains secure from one user to another. Being AI-powered ensures that it operates smoothly, which I find stable and secure. Conga Sign is stable.

Conga Sign is easy to scale up as we keep growing our workflow and adding more users. The scalability is excellent and straightforward, ensuring that it fits across our organization and even other organizations irrespective of their size, from mid-size to large enterprises, ensuring smooth usage at all times. All we need to do is contact the vendor, and they will add more licensing. We renew the contract and are able to scale up based on the users we have, making it quite smooth.

Conga Sign can sometimes get tricky, and we need guidance. The customer support is reliable and accurate. They are able to offer help or any guidance as required, ensuring that we are able to adopt the platform and use it without any complications. Customer support is accurate and reliable. They are ready to guide their users through any hurdles we face, ensuring that all users experience a smooth and positive outcome with the platform.

Previously, we used a DocuSign platform, but we found it to be quite pricey based on our budget. After our research, we found Conga Sign to be more affordable for us, and we made the switch.

We have seen a return on investment. A metric I can share is on the time and money saved. As explained before, documents that took months and weeks to verify and receive now take just a day or two. That is significant time saved, allowing our employees to dedicate that time to other assigned tasks. Overall, it results in savings on money while having our employees handle documents since everything is automated.

I find pricing to be accurate and affordable. It is not very expensive. The setup cost and licensing depend on the organization size and the number of users we want. As we scale up, we source more, with everything being given upfront, so we know what we are getting into. The entire experience was smooth and well-explained and documented.

We did not evaluate any other solution. We conducted our research and settled on Conga Sign.

Reliability and accuracy are also stable. Being powered by AI ensures there are no errors and smooths everything. It even gives suggestions on how to improve the entire e-signature needs that we are executing, so I find it reliable and accurate. Conga Sign is very effective in meeting e-signature needs. It ensures that the entire process is secure, preventing document leakage, tampering, or handling fake documents. We can sign and approve on time and faster, including handling contracts. It is stable, not overly expensive, and suitable across all industries and organizations. I would rate this product a seven out of ten.

My main use case for Conga Sign so far is to send documents to our merchants. A quick specific example of a document I've sent to my merchants using Conga Sign is the terms and conditions.

Conga Sign offers ease of operations as one of its best features from my brief experience. Conga Sign's ease of operations comes from its speed. Conga Sign has positively impacted my organization by eliminating a lot of overhead, and we could move our applications. The kind of overhead that has been eliminated includes manual signatures.

Everything is satisfactory based on my initial experience. However, different languages would be a needed improvement.

I have been using Conga Sign for five years.

Conga Sign is stable in my experience so far.

Conga Sign's scalability is good from what I've seen or expect.

Customer support looks good to me; I have had no interactions with them yet.

Positive

This is my first solution; I did not previously use a different solution before Conga Sign.

I purchased Conga Sign through the AWS Marketplace. My experience with pricing, setup cost, and licensing could be better.

I have seen a return on investment; I save a lot of time. I cannot really estimate how much time I'm saving now compared to before using Conga Sign.

I would have liked to see a 20 to 25% reduction in price with the pricing, setup cost, or licensing.

I did not evaluate other options before choosing Conga Sign.

My advice to others looking into using Conga Sign is to use it to reduce time overhead. My company has a business relationship with this vendor other than being a customer; we are partners. I find this interview good and do not think anything should change for the future. I am providing this review a rating of 10.

We use Conga for digital documents and signatures to aid our clients with the sales cycle for their contacts and document generation in Salesforce. It's a solution for creating and sending documents to interested parties in the process.

Conga has advanced functionalities that have allowed us to streamline our document management processes, which is integral for our day-to-day business operations. Its simplicity in use, even for complex configurations, has greatly facilitated our work with digital documentation.

The most valuable feature is Conga’s advanced set of functionalities, which have developed over time, especially from Salesforce Classic to Lightning. Features like Conga Sign and enhancing documentation for business users have significantly improved our processes. It also provides flexibility, allowing for easy interaction with just a click of a button.

There is room for improvement in ensuring data residency compliance, as some clients express concerns about data processing transitioning to other servers. Another area could be its limited features when using it outside Salesforce, especially on public websites.

I have used Conga for over five years, maybe seven, implementing solutions for clients.

Conga is impressively stable, consistently available and ranked highly among document generation packages for Salesforce. I am surprised it hasn't been acquired by Salesforce yet.

Conga is scalable due to its range of features and options that make it easy to use. However, there could be limitations when it comes to using it on public websites outside Salesforce.

I have only contacted their support once or twice. They were responsive and quick, except for one instance which was not on par. Not needing to reach out often is indicative of the solution’s simplicity and effectiveness.

The initial setup is fairly easy. It's mainly about installing the Salesforce package, setting configurations, and uploading templates, although learning to set up templates has a learning curve.

Compared to other vendors, Conga is relatively expensive. However, the features justify the cost, and it’s mainly suitable for enterprise-level clients. For smaller enterprises, this might be challenging, and they often opt for cheaper options.

I absolutely recommend Conga. It is always my top recommendation for anyone who can afford it.

I'd rate the solution nine out of ten.

We primarily use Conga Sign through our Salesforce integration when we send out contracts for sales. A small percentage, about one percent of our usage, is for internal purposes where we send documents for sales reps to sign off on, like their annual plans.

The setup is user-friendly, allowing us to easily drag and drop tags onto our document from an ad hoc standpoint. Prepopulating tags in contract templates is straightforward, making the usability of the setup a top feature for me.

If there was the ability to have some kind of warning or alert for sales reps, indicating that a contract is already out for signature before they send a second one, it would greatly reduce confusion. Currently, when reps send out a new contract for signature without canceling the previous one, it leads to unnecessary reminder notifications.

We have been using Conga Sign for about seven years now.

Outside of larger outages, there aren't specific stability issues with Conga. Our biggest problem is that some customer firewalls block the documents, preventing them from receiving or opening emails with the link.

Conga Sign is scalable, but the whitelisting issue is the biggest hurdle. Some customers question why we don't use DocuSign because their systems readily accept it.

I haven't had to use Conga Sign's technical support team. My only experience is related to the composer tool, where they were helpful for an issue we had.

Neutral

We initially used DocuSign and then a free document generator. As our business grew, we upgraded to Conga for superior Salesforce document generation and bundled Conga Sign with our contracts. The switch was primarily due to cost savings.

The initial setup was pretty straightforward, likely one of the easier implementations I've done. As long as one follows the instructions, anyone can do it.

From our experience, Conga Sign was almost half the price of DocuSign. With a smaller scale, the cost savings didn't significantly impact us despite initially having only about thirty licenses.

Our experience is limited to DocuSign from an e-signature standpoint.

I would recommend Conga Sign, especially for mid to small-sized organizations. If a company works around the firewall blocking issue, it is scalable and great to have both the composer and e-signature tool together. Prior to being acquired, Conga Sign was a perfect fit for us. On a scale from one to ten, I would rate Conga Sign an eight.

I usually use Conga Sign in my contract management processes. We generate a contract through the composer, and it moves to the signing application. In this case, Conga Sign, which is more fluid because it's the same application. Then we sign that template that we have just created and send it to the client.

Conga Sign makes the signing process more fluid since it is integrated with the same application that generates the contract. This simplifies the workflow significantly, especially compared to connecting Conga with DocuSign, for example.

It integrates seamlessly with Conga Composer, making it simpler than if we had to connect Conga with DocuSign. Hence, it brings fluidity to the contract creation and signing process.

The documentation for Conga Sign could be improved. It is not very simple, and even though it is easy, you need to know what you are trying to do or where to find the information. If changes are needed, it gets complicated. Additionally, for non-technical users, customer support could be better to help them get the answers they need quickly.

I have been using Conga Sign for five years.

There are no real issues that I've seen regarding the stability of the solution.

For someone nontechnical, they wouldn't be able to get the answer they want as quickly or as easily.

Positive

Before using Conga Sign, I used DocuSign.

I haven't done the deployment or initial setup in a long time since the client already has it in place.

I'm not sure if money-wise it is better. I'm assuming it probably is. They probably give some kind of discount, especially if they already use Conga Composer.

Before using Conga Sign, we used DocuSign.

I would recommend Conga Sign, especially if they already have Conga Composer and need to send documents for signature. It is the best option if they already use Conga Composer.

I'd rate the solution eight out of ten.