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Eaton UPS pros and cons

Vendor: Eaton
4.5 out of 5
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Eaton UPS Pros review quotes

BJ
Sep 2, 2019
The most valuable feature is the control... we couldn't live life without [PredictPulse]. It does add a level of comfort knowing that PredictPulse is telling us about potential errors before they happen. My preference is to keep it in ESS mode. It saves me a good amount of money.
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RP
Feb 3, 2020
The two things that I like are the ESS, its related components, and the bypass sync, which means if there's a problem with the UPS I can mechanically wrap around it without going to static bypass. Eaton has one of the few units on the market that will do that.
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TB
Jun 25, 2020
We have utilized the building-block nature of the solution as we have grown. We can add modules, which helps from a cost standpoint and protects the initial capital investment in the system, rather than having to completely replace the system. We can start small scale and incrementally fund additional capacity as needed rather than purchasing a system, having to pull it out, and buying a brand new one.
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Eaton UPS
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MY
Jun 10, 2020
The footprint is standard, the same thing as every other solution that we could have gotten. But the power density in relation to its footprint compares really well. I have an APC that has the same footprint that's 20kW less. The Eatons have the same footprint but more power.
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JH
Aug 19, 2019
The touch-screen functionality is easy to read. There are tabs at the top and there are statuses at the top, graphics that give you a quick glance. We use the touch-screen for metering, to make sure the input and output meters are good. We also check alarm events and system history. Those are the things we usually check the most.
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DC
Aug 19, 2019
Scalability has been pretty good. We were able to increase the battery. We only installed one battery cabinet, then we added a second one for additional capacity later on. That was a nice feature that others haven't been able to do.
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ED
May 16, 2021
Our Eaton UPSs help with business continuity. I have a reliable system in place that I know that I can trust.
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SO
Jul 16, 2020
The most valuable feature is that they work. They've been really reliable for us. They come as advertised. There is also a nice network feature that allows us to monitor them.
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BG
May 11, 2021
The fact that they're reliable and that they notify us whenever the line power drops are the only things we really need. All of our UPS's have been available and up whenever power outages have happened.
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RV
Aug 18, 2019
The most valuable feature is that they don't go down. We haven't had any other UPSs in this location, but we've had Chloride UPSs at other places and they didn't do so well.
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Eaton UPS Cons review quotes

BJ
Sep 2, 2019
I do like the ESS mode which I operate with the 9395s. However, I've got an issue with one of my UPS strings here in Denver: That ESS mode is too sensitive to utility noise. So the utility shows no outages but I've got the UPS switching it in and out of ESS mode.
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RP
Feb 3, 2020
I want to monitor remotely and that is a complaint I have... The remote monitoring software they have does not provide the same information that the touch screen provides and neither provide me the same information that the field techs can draw out of the unit when they directly connect to them.
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TB
Jun 25, 2020
The industry is going to a smaller footprint, but that does come at a cost, specifically for battery reserve time, size and density of the system, and BTU generation. Those three areas contribute to the heat generation factor. I think that they've done a really good job. But, when you look across our infrastructure, it's the UPS system that takes up the most space of any of our products.
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Buyer's Guide
Eaton UPS
November 2024
Free Report: Eaton UPS Reviews and More
Learn what your peers think about Eaton UPS. Get advice and tips from experienced pros sharing their opinions. Updated: November 2024.
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814,763 professionals have used our research since 2012.
MY
Jun 10, 2020
We do not use Eaton's remote monitoring, we use StruxureWare. We do use all of Eaton's web interface cards and their SNMP polling, but it's actually going to a Schneider product. Eaton makes something similar, it just wasn't as intuitive.
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JH
Aug 19, 2019
Outside of a full-service contract, my only concern is technician availability for repairs. Where we don't have a full-service contract with them, which unfortunately is the larger portion of our equipment from them, we're just like anybody else, waiting for a slot for a technician to arrive.
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DC
Aug 19, 2019
The battery life of the older batteries is the only thing that has been our issue up to this point. Luckily, the Cellwatch system that is on there identifies it and notifies us ahead of time when we should get them changed pretty quickly. This may be addressed with the lithium-ion batteries, but it is too early in our ownership of a UPS with a lithium-ion battery to know.
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ED
May 16, 2021
The external monitoring solution could use further enhancements. I'm thinking of business continuity. If an internal legacy monitoring solution goes down, and it has no one to connect to the outside world, then it can't send out an alert. How are we going to be able to determine that there is a problem with that UPS if it loses network connectivity?
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SO
Jul 16, 2020
If they could reduce the footprint even more, that would be great. And they could always make heat dissipation better.
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BG
May 11, 2021
When it comes to the power management software portion, that's the part that I haven't really seen or heard a lot about. The dashboards of the UPS's, or the management software, are one area that they could probably improve a little.
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RV
Aug 18, 2019
One time, a feedback breaker in a system-bypass module, or something like that, was tripped. We brought them in to see what caused it. They figured it out and we haven't had an issue like that again, since.
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