ExtremeCloud IQ Reviews

It's a good product that works fine. Also, its configuration is very robust.

It needs to have a good Layer 7 and a better user interface. And even though it's a robust product, it's not very intuitive.

We had no issues with the deployment.

It's a stable device and we haven't had any issues with instability.

There have been no issues scaling it.

I haven't needed to contact technical support.

We also use Meraki MX and MR devices.

The setup is easy and the deep configurations are more robust than Meraki devices.

It's a good product, but I prefer Meraki. With Aerohive, the performance is good but the configuration can be inconvenient.

Aerohive has been the perfect fit for us as a small organization. It's ease of use is a valuable aspect.

It's great to have just one interface to configure and go to as we manage our network. If troubleshooting is needed, having the single dashboard helps immensely.

Continue the updates as technology and the wifi world changes.

I have used it for four years.

We have not encountered any deployment issues, once familiarity of the hardware and dashboard was gained.

We have not encountered any stability issues; greater stability than before.

We have not encountered any scalability issues.

Customer service is helpful.

Technical support is excellent.

We did not previously use a different solution.

It was an in-house setup.

Be aware of the total cost for equipment and licensing.

With multiple tasks, Aerohive has been a huge time saver and streamlined our IT tasks. It has improved the readability of our wireless network.

The automatic PPSK is a great feature that a lot of clients use. For me personally I find the easy web interface for general system maintenance makes the product a joy to work with.

There are some minor bugs in parts of the software which can cause some issues from time to time, but it's like any other piece of software. These are often quickly fixed in updates and patches which are easy to deploy but better detail in the release notes would be useful from my point of view supporting the product.

Approximately 2.5 years as an end user, and 18 months looking after it from a technical standpoint.

No - plenty of deployments done easily. Just ensure for HMOL deployments the firewall ports are open!

Once the system is up and running not had any stability issues.

Nope the system scales very easily, just add AP's and licenses and off you go.

Aerohive support are very responsive albeit sometimes takes a bit of time to filter through the intial layer 1 of support.

Very simple to deploy initially - There's a Wizard to generate a basic SSID and get connected. More in depth configuration can then be done easily once basic connectivity has been established.

In house implementation.

I primarily used ExtremeCloud IQ to provide wireless internet connections to our students and academic staff. I relied on ExtremeCloud IQ for network management and to ease the IT workload, as our university did not have a large IT department.

The deployment made my life very easy. When I installed the access points with cables to our switches, I just needed to connect to the cloud and deploy. It was very easy. The automation and information provided by ExtremeCloud IQ, such as connection status and logs, were very beneficial. It made management convenient, especially since I was often working alone.

I struggled with the documentation. I expected comprehensive documentation and videos but found them to be too simple. I needed deep details and more thorough resources. Although there were costly courses available, the lack of budget was a hindrance. Improving documentation with more detailed videos and resources would be beneficial.

I have been using ExtremeCloud IQ for more than two years. The first one and a half years were with a license, and the following 13 to 14 months were without a license.

While it's generally stable, I cannot rate it a ten because, being cloud-based, there is a delay in reflecting changes. When testing, it was slow to show results like device status changes. It requires some time to update, which affects real-time management.

The Extreme Turkey office directed me to their partners for support. I experienced effective help mainly remotely, though for some issues, a technical person had to assist on-site, like for performance issues. The general approach involves directing customers to partners for assistance.

Positive

Before ExtremeCloud IQ, the university lacked enough access points. When considering solutions, Cisco and Aruba couldn't provide devices promptly, however, ExtremeCloud IQ was available and became my chosen solution for wireless connectivity.

The initial setup required extensive research due to my background as a Cisco expert. This involved a lot of trials and watching videos since resources on ExtremeCloud IQ were limited. However, once set up, deployment was straightforward.

Despite being directed to partners for support, I managed the implementation primarily alone. Technical support was provided remotely and on-site by partners for specific issues.

The university's return on investment was apparent in not having to hire additional personnel. I managed to support and deploy ExtremeCloud IQ and handle network management without requiring external staffing, thus saving on external hiring costs.

The licensing was a challenge due to budget constraints, and I used ExtremeCloud IQ without a license for a period. The documentation and training courses were also costly, impacting how easily I could access resources.

I evaluated Cisco and Aruba as potential solutions, but due to availability constraints during the pandemic, they could not provide devices promptly. Hence, ExtremeCloud IQ was chosen instead.

I rate the overall solution nine out of ten only due to the poor documentation. 

Despite this, I was very happy with ExtremeCloud IQ as it greatly eased my workload, allowing me to manage the network effectively without a large team.